Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11653271April 7, 2025
POWER TRAIN
The contact owns a 2018 Ford Expedition Max. The contact stated that while driving at various speeds, the vehicle was jerking slightly. The vehicle was taken to the dealer, where the transmission computer software was updated; however, the failure recurred while driving. The vehicle was taken back to the dealer, where the contact was informed that the vehicle was attempting to learn the contact's driving pattern and was operating as designed. The contact stated that while driving approximately 55 MPH, the vehicle jerked and experienced an unintended transmission downshift into first gear. A message advising that the power train was disabled and to take the vehicle to the dealer was displayed. The contact stated that the failure recurred several times while driving, causing the contact to sustain whiplash and neck pain. The contact stated that she was already afflicted with osteoporosis on the neck and spine, and her husband was afflicted with heart disease. The contact was concerned that the failure could further damage their health. The vehicle was taken to the dealer, where it was diagnosed with transmission failure, and the dealer provided an estimated fee for the transmission replacement. The contact was informed that the vehicle was not covered under warranty. The vehicle was then taken to a transmission specialist, where the same assessment was made. The mechanic informed the contact that the vehicle could be repaired for a cheaper amount. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer informed the contact that they would consider covering 40 percent of the expense. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11652521April 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that the vehicle was making an abnormally loud ticking sound on cold starts, while idling, and while driving. The vehicle was taken to the dealer, where the sound was associated to a cam phaser failure; however, the vehicle was not diagnosed or repaired. The contact related the failure to Ford Campaign Number: 21B10. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to verify whether the vehicle was covered. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652543April 3, 2025
POWER TRAIN
Transmission issue: Vehicle will sometimes not go into gear. When I pull out into traffic sometimes vehicle will not go into gear. Mostly occurs with 2nd and 4th gear but has happened with other gears as well. Also when shifting g into gear sometimes it takes a while and sometimes he vehicle jerks during shifting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652005April 1, 2025
POWER TRAIN
The car will drop into neutral while on the highway. This happens mostly when trying to accelerate to merge into traffic, down shifting to pass someone etc. Once the car goes into neutral you lose all power. This presents a safety risk as you can be trying to pass someone or merge into traffic and your vehicle stops accelerating. This happened to me when trying to merge onto a busy freeway. I had to pull to the side to avoid getting into an accident. Then once on the side of the road i had to get the car back into gear and then work to merge from a dead stop. Apparently this is a known issue called a neutral out. Once this happened to me the transmission had to be rebuilt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650851March 26, 2025
POWER TRAIN
The transmission suddenly and violently knocked from drive into neutral while driving. I had the vehicle towed home, and have been driving it until the suspect part finally breaks for good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650451March 25, 2025
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, there was a loud clanking sound coming from the engine compartment. The check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed, the failure recurred with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646966March 7, 2025
EXTERIOR LIGHTING
The passenger side day time running light led halo is partially not working-Daytime Running Light defective. Several customers affected for the same reason all over internet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646063March 3, 2025
POWER TRAIN
I bought the vehicle used with 108,xxx miles on it in May of 2024. In July I had in the repair shop for one issue and noticed there was an issue with the Auto Start/Stop. When the Auto Start/Stop is engaged and the brake is depressed it jams into first gear like a standard vehicle when the clutch is released to early. Transmission fluid was checked to be low so it was refilled. I was told to change my driving habits, which is what I did. I no longer use it because it still has the issue. Move forward to December 2024. I was driving and realized it was skipping 2nd, 4th, and sometimes 6th gears. Upon further research I found that it was normal to happen. When I was driving it home on February 20 I lost 1st, 2nd, and 3rd gear. I was close enough home where I was able to get home. When I got home I restarted and still had no lower gears. I let it sit for a couple of hours and drove it again and I had the normal gear shift. I called the dealership and had an appointment scheduled. I was told from that appointment a brand new transmission was needed or a transmission overhaul was needed to fix the issue. I was told to contact Ford Customer Support to find out if there were any options about the warranties that may be out there or recalls about the 10-speed transmission. When I called Ford about the possibility of my 10-speed transmission being under the recall for the transmission I was told that because the VIN did not need to recalled. Upon further research I have found multiple people with this issue in this vehicle. Ford would not cover anything as the vehicle is out of warranty and over 100,000 miles. I was told to file a claim with NHTSA because of the risk it may cause others, but at this time there was nothing more that could be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645718March 1, 2025
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
What component or system failed or malfunctioned TRANSMISSION, and is it available for inspection upon request YES How was your safety or the safety of others put at risk? I WAS DRIVING ON A MAJOR 8 LANE HIGHWAY AND COULD NOT EXCELERATE SAFTLY TO GET OUT OF THE WAY OF TRAFFIC Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES, MANUFACTURER FORD & AAMCO TRANSMISSION Were there any warning lamps, messages or other symptoms of the problem prior to the failure, NO and when did they first appear THE CHECK ENGINE LIGHT CAME ON RIGHT AFTER THE TRANSMISSION STOPPED WORKING PROPERLY. FIRST THE TRANSMISSION WOULD NOT EXCELERATE AND THEM THE CHECK ENGINE LIGHT CAME ON THIS TRANSMISSION HAS FAILED 3 TIMES KEEPS LEAVING ME STRANDED ON THE SIDE OF THE HIGHWAY. EVEN AFTER REPAIRS HAVE BEEN DONE WITH AAMCO PLEASE HELP ME I AM SCARED TO DRIVE MY TRUCK TRANSMISSION KEEPS FAILING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645592February 28, 2025
ENGINE, POWER TRAIN
The truck suddenly loses power while driving. Then goes back to normal. Most recently but not only time I lost power on interstate, the dash blinks see manual. I was almost hit by vehicle behind me as i was unable to continue accelerating. Similar recalls for my year and make of vehicle include powertrain control module reprogram for cam phaser rattle and automatic engine idle shutdown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644726February 25, 2025
ENGINE
The contact owns a 2018 Ford Expedition. The contact stated that the vehicle made an abnormally loud rattling sound during cold starts. The check engine warning light was illuminated. An unknown dealer was notified of the failure and provided an estimate for the repair. The vehicle was taken to Worldwide Automotive, where it was diagnosed with cam phaser failure. The mechanic replaced the cam phasers. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall or Customer Satisfaction Program. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643472February 18, 2025
POWER TRAIN
The 10R80 transmission does not work. This is a know problem with Ford, would be nice for them to actually take action and fix the problem they know they have. They have replacement part that fixes the problem, would be nice for them to stand behind their car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642792February 14, 2025
EXTERIOR LIGHTING
Daylight light led lighting is halfway off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642600February 13, 2025
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns 2018 Ford Expedition. The contact stated that while driving uphill at 35 MPH, the transmission struggled to shift into gear, and upon depressing the accelerator pedal the RPM became elevated, until the transmission shifted into gear allowing to vehicle to continue driving. The contact stated that the message "See Owner’s Manual" was displayed. The contact drove the vehicle to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission control module had failed and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642252February 12, 2025
POWER TRAIN
Ford had to rebuild rear differential. The transmission failed, too. Both unacceptable especially at 62k miles and zero utility usage including trailering or 4wd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641664February 10, 2025
UNKNOWN OR OTHER
When it is below freezing and there is snow/condensation on the door windows the door lock can get stuck/frozen closed. Many times the door will unlock and open to get in but once I get to my destination I can't get the door open to get out of my car. This has happened on all the doors at different times. We get stuck and I have to crawl out another door that will unlock. There isn't a way to manually pull the door unlocked because the knob goes into a hole so you can't pull it up. Also, sometimes when I run remote start the door will not unlock and open to get into the car. I also have children in car seats, this would be a major safety issue in an emergency if we couldn't get out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640922February 5, 2025
ENGINE
The service engine light has come on and off (and stayed on, in some instances) for a few years. The alert in the Ford app states that there is a problem with my vehicle's emissions and exhaust system. I have taken it to my local Ford dealership many, many times. When the vehicle is "throwing codes", as they call it, it has to do with the cam phasers. I have had the recall on the cam phasers done already, but they refuse to fix it again under the recall because "the part numbers have changed". Same cam phaser issue, but the same exact parts have different part numbers than they did 2 years ago, so now Ford doesn't have to fix it? The problem has been ongoing since 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639143January 28, 2025
WHEELS
The wheel nuts on my vehicle are defective. The Ford Dealership had to replace all twenty-four of them for "swelling". Evidently, the design of these wheel nuts (Ford part number ACPZ 1012 M) makes it impossible to remove without destroying them because of their defective design. According to Ford Customer Care, these parts are considered wear items and are not covered under warranty. In my opinion, wheel nuts may be considered a safety item, should they fail or if they are not removeable with customary tools during roadside emergencies. I purchased this vehicle new in October 2018 and since then several Ford Dealerships have said they have issues installing and removing with these particular wheel nuts, and most are destroyed in the removal process. They have voiced their concerns to Ford with no remedy thus far. I am told these parts are also on various models of F-150 trucks. While I do not expect NHTSA to issue a recall for this issue, I would hope that a voluntary recall program could be enacted by Ford wherein these wheel nuts are replaced free of charge when service is performed requiring the wheels to be removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636452January 17, 2025
POWER TRAIN
Transmission delays or goes into neutral when accelerating. I have had a couple close calls when making left hand turns across 2 way roads. Another close call during a merge where the vehicle seemed like it just decided not to go. I research the issue and found TSB23-2250. This should be a safety recall and not just a service bulletin. Ford knows they installed faulty products on the roads and could leave to very serious accidents. This TSB is not a wear and tear item, this is due to faulty programming and parts. GM uses the same transmissions on their products with out nearly as many issues as ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635324January 10, 2025
POWER TRAIN
I am writing to express my dissatisfaction with the response I have received regarding the cam phaser replacement for my 2018 Ford Expedition. Why is my vehicle not covered under the Cam Phaser Customer Satisfaction Program 21N03, where 100% of the amount was covered under this program. I had my vehicle diagnosed from Malloy Ford with TSB 23-2148 VCTS replacement. My vehicle has extremely low mileage for being a 2018 with only 44,000 miles. After contacting Ford Motor Company’s Customer Service, I was informed that the faulty cam phasers on my vehicle are not showing under the Field Service Action report. I am aware that for the cam phasers to be marked as faulty within the Field Service Action (FSA) records, the issue must first be diagnosed and repaired under the 21B10 Powertrain Control Module (PCM) program for the Cam Phaser Rattle. Once this procedure has been performed, if the problem persists, the cam phasers can then be replaced under Customer Satisfaction Program 21N03 – Cam Phaser Replacement. Despite this clarification, I remain extremely dissatisfied with the outcome the NHTSA and Ford Motor Company has done to remedy this issue for millions of customers. I believe more can be done to address this issue promptly under the know Customer Satisfaction Program 21N03. The rattle from the cam phasers remains a persistent problem and has not been resolved. More needs to be done to help the millions of customers that are experiencing these issues and help them to avoid the outgrows repair bills only caused by Ford Motor Company using cheap parts. Please help remedy this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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