Ford Expedition Complaints (2021)

228 consumer complaints on file.

#11665915June 9, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Follow up to my previous complaint (11665325)see link below. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665325June 6, 2025
ENGINE, UNKNOWN OR OTHER
My Ford expeditions transmission is causing unsafe driving with rough sound and thunking noise. There is a C,D,F issue and valve separator parts that are the initial issue that can cause major issues for me and many others. A Ford technician advised me that TSBs exist and made me aware that my cost could be $199 (diagnostics), $1500 (parts), and $4400 or more (transmission repair or replacement). Why is this danger still be allowed with a well known issue. The problem started and appears to be getting worse. Why is Ford being held accountable for this lack of quality in their vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662270May 21, 2025
POWER TRAIN
May 17th was trying to get over one lane on service road, gave car gas and it acted like it fail out of gear, let off gas and then it was fine. Did the something again about 4 hours later. Car only has 94,000 miles on it and dealership is saying that it needs a new transmission. I have never hauled anything with this car, only driving on the highway. I did take my Ford in at 57,000 because it was rough sounding when it would change gears. They said they couldn't find anything wrong. Now we need a new transmission and it is out of warranty of course. I just don't see how this transmission could not last longer then 94,000 miles. The note on the car still has a few years left on it. There are not active recall per Ford Relationship Center. I also have a claim with them as well. They told me to made a claim there as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661641May 17, 2025
POWER TRAIN
I purchased a 2021 Ford Expedition and it has 37,000 miles on it and the transmission shifts hard when putting the vehicle in drive. The vehicle jerks violently. Also when driving down hils the transmission jerks. The vehicle shouldn't have transmission problems already. The transmission in this vehicle should have a recall. The Ford company is aware that there is an issue and they should fix the issue or replace the transmission for their consumers. I have a 2012 Expedition that doesn't have this problem and it has 280,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661111May 15, 2025
UNKNOWN OR OTHER
The vehicles jerks when shifting, pops out of gear while driving, takes a long time to find the next gear, is delayed when doing from R to D. Yesterday, 05/14/2025, I took a left turn and drove maybe .2 of a mile and the car jerked very hard and popped out of gear. The car slowed down to almost a complete stop before it finally found a gear and I could accelerate. My children and I were in the car, I was afraid it was going to stall out and we would be sitting in the middle of the road and get hit. The road we were on had no shoulder. This isn't the first time this has happened, but it was the most severe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655233April 17, 2025
ELECTRICAL SYSTEM
This recall was issued in January 2025, we are rolling in to month 4 here, this vehicle is used for business and cant drive it while it has an open recall per insurance, we have lost out on almost 4 months of income on this vehicle along with loan payment of 4 months, I feel like Ford has not taken this serious and is taking their time considering its a little older model SUV. Not sure if there is some type of compensation for this from Ford on the delay of this fix. Also, we have had no issues with our rear camera on this vehicle; everything works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652842April 4, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. The transmission warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed with transmission failure and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649660March 21, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated while driving 10 MPH, the vehicle became stuck in first gear. The driver was able to maneuver the transmission into fourth gear. The contact turned the vehicle on and off, and the transmission was reset. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V197000 (Power Train). The vehicle was taken to the local dealer, and was diagnosed with CDF drum failure, and that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be rebuilt. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649414March 20, 2025
POWER TRAIN
The transmission has started to delay engagement into drive and reverse which causes the ability for the vehicle to unexpectedly roll in either direction. The vehicle also shifts erratically and in a rough manner while driving causing the driver(s) to either hesitate acceleration and or cause a sense of urgency to stop. It was brought to my attention from repair/transmission shops that this is a common problem with this particular transmission and calls for a new replacement or rebuild. The issue is very noticeable when driving as stated by the driver(s) and auto repair mechanics/employees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648043March 13, 2025
ENGINE
Coolant leak possibly coming from the thermostat housing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646953March 7, 2025
POWER TRAIN
Power Train went out on our family vehicle at 107k miles. This is a known problem by Ford for this model, and it is a major hazard. It created a dangerous driving situation for our family. The transmission would slip or quickly shift down to lower gears while driving at higher speeds causing the vehicle to malfunction in traffic and creating a very dangerous driving situation for our family. The vehicle is currently at a Ford dealership awaiting repair. Ford is aware there is a safety hazard concerning the transmissions in this model and they need to fix it ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644511February 24, 2025
VISIBILITY/WIPER
The contact owns a 2021 Ford Expedition. The contact stated while driving 30 MPH during the snow, the driver's side and passenger’s side windshield wipers ceased to work as intended. The vehicle was taken to an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643804February 19, 2025
STRUCTURE:BODY
Door latch mechanism freezes, unable to close/latch door. Ford has a known TSB for this issue, which was recently repaired. Door latch still freezing, so door will not close. Have to drive with bungee cord to hold shut. Totally unsafe for backseat passenger!!!!!’
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643198February 17, 2025
POWER TRAIN
DTC P07F7 - This is the code that the car is showing which is a CDF Drum failed in the transmission. The vehicle was almost hard braking when shifting gears and throwing us towards the dashboard specifically when switching between 9th and 10th gear. It was hard shifting between multiple gears. The vehicle is only 3 years old with 67,000 miles on it and the transmission has failed. There are also multiple reports and a service bulletin on this particular transmission from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643109February 17, 2025
VISIBILITY/WIPER
The wiper arms keep popping off the motor. We can pop them back on, but they are still popping off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642914February 15, 2025
POWER TRAIN
When driving and car down shifts to 4th speed and accelerator is pressed, the car does not accelerate, rpm’s only increase. The car then jars or jerks into gear with a loud sound. Safety risk is that you are driving at high speed and cannot keep car accelerating with other cars around - especially on freeway. 1st occurrence happened at 31000 miles. Now constant repeat at 43000 miles. No warning lights/lamps, etc. Car has only been serviced by Ford. Ford noted this as a software update needed. In researching this, seems to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641002February 5, 2025
POWER TRAIN
I was merging on to the interstate and lost all throttle. Gear dropped to first. I had to hurry and pull off of the interstate to avoid having a wreck. I have also had issues with the car clunking into gear when putting car in drive. Car will also slip gears from 2-4 and 7-8th while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638861January 27, 2025
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal or the brake pedal, the vehicle failed to respond as needed. The power train system message was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the clutch hub was damaged. The contact was informed that the transmission and the clutch hub needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638262January 24, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Ford Expedition. The contact stated while driving 40 MPH, the driver's side door inadvertently opened. The contact stated that after inspecting the vehicle, the contact became aware that the driver’s side door was not closing properly. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635283January 10, 2025
POWER TRAIN
The vehicle has a significant delay in changing from park to drive, drive to reverse, and reverse to drive. The vehicle has been brought to FORD on several occasions, each time the shop has informed me that the vehicle is indicating a low voltage for the adaptive learning module. They reset the adaptive learning module and it corrects the issue for a about 6 months and the issue returns worse each time. On the most recent occasion the delay moving from drive to reverse was more than 45 seconds; which resulted in a near crash with a high speed moving vehicle. Had there been a collision the malfunction would have been the primary cause of the crash and a superseding event. I have taken the vehicle back to FORD and there response is now that the vehicle is out of warranty and the only offer was to again reset the adaptive learning module at my cost. The cost is not the issue, the issue is that they are not investigation to determine the cause and only doing temporary corrections that will ultimately, if it has not already, led to serious crashes resulting in injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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