Ford Expedition Complaints (2013)

92 consumer complaints on file.

#10716867May 16, 2015
UNKNOWN OR OTHER
WHOLE CAR BURNT WITHIN LESS THAN 5 MIN, AIR CONDITION WAS WORKING FRONT BLOWER STOPPED WORKING, SMOKE STARTED COMING FROM DASHBOARD, RAN OUT OF THE CAR. SAW FIRE FROM THE DASH AND UNDER WIPER OUT SIDE OF THE CAR. WITHIN A MINUTE CAR WAS ON FIRE. EVERY THING BURNT WITHIN 5 MIN, INCLUDING HOOD SEATS. KIND OF SKELETON LEFT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10641414October 4, 2014
SERVICE BRAKES
TL - THE CONTACT OWNS A 2013 FORD EXPEDITION. THE CONTACT STATED THAT THE ANTI SKID (ABS) SYSTEM ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT A CHIME SOUNDED AND THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS NORMAL. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE FAILURE COULD POTENTIALLY RESULT IN A CRASH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER AND SOME SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622653August 16, 2014
SEATS
FRONT SEAT HEADRESTS ARE INTOLERABLE. HAVE NEVER DRIVEN A VEHICLE THAT CAUSED SUCH SEVERE DISCOMFORT DUE TO POSITIONING OF HEAD RESTS. NEEDS ABILITY TO ADJUST TILT FORWARD AND BACK. FIXED POSITION IS ANGLED FORWARD WAY TOO MUCH. VERY DISTRACTING WHILE DRIVING. PLEASE HELP?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583211April 16, 2014
POWER TRAIN
VEHICLE DEVELOPED A VIBRATION STARTING AT 25MPH AND CONTINUED AS SPEED INCREASED. FORD DEALER UPON EXAMINATION FOUND THAT ONE BOLT WAS MISSING AND ANOTHER WAS LOOSE AT THE REAR END OF DRIVE SHAFT CONNECTION TO THE REAR END . *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579114April 11, 2014
POWER TRAIN
WAS HOOKING UP A TRAILER TO THE BACK, AS I BACKED UP I COULD NOT SEE THE TRAILER ALIGNMENT IN THE CAMERA DUE TO DARKNESS. I PUT THE SUV INTO PARK, VISUALLY VERIFIED THE SHIFTER WAS IN PARK AND TOOK MY FOOT OFF THE BRAKE AND THE VEHICLE STAYED IN PLACE. WITH THE ENGINE RUNNING I GOT OUT TO VISUALLY SEE HOW I WAS LINED UP WITH THE TRAILER. I DID NOT APPLY THE PARKING BREAK. I LEFT THE DRIVERS DOOR OPEN AND AS I PASSED THE LEFT REAR DOOR THE TRANSMISSION JUMPED OUT OF PARK AND INTO REVERSE. I JUMPED BACK INTO THE SUV AND STOPPED THE VEHICLE. THE MOVEMENT WAS SUDDEN AND UNEXPECTED HAVING HOOKED UP TRAILERS FOR MANY YEARS BUT NOT IN THIS EXPEDITION BUT IN AN EXPEDITION I OWNED FROM 2004 TO 2012 AND SEVERAL DIFFERENT PICKUPS. THIS ONE MOVED ENOUGH AND STRONG ENOUGH IN THESE FEW SECONDS TO PUSH THE TRAILER INTO A FENCE AND WIPED OUT A METAL FENCE POST AND A SECTION OF WOOD FENCE. IT ALSO RAMMED THE TRAILER INTO THE REAR BUMPER AREA ABOVE THE HITCH. THIS ISN'T A COMPLAINT BUT I NEED TO KNOW IF THIS HAS BEEN REPORTED BY ANY OTHER EXPEDITION OWNERS WITH THIS TRANSMISSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572702March 16, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THURSDAY, MARCH 6TH, WHILE DRIVING 70 MPH ON IH40 IN EASTERN ARKANSAS MY SUNROOF EXPLODED. TRAFFIC WAS MOVING NICELY AND I WAS NOT CLOSE ENOUGH BEHIND OTHER VEHICLES FOR ANYTHING TO HAVE IMPACTED MY EXPEDITION. WEATHER WAS NOT A FACTOR. THE SHADE OF THE SUNROOF WAS OPEN, BUT THE SUNROOF ITSELF WAS CLOSED. WE (MY SONS AND I) HEARD A LOUD NOISE AND GLASS RAINED DOWN ON ME AND MY 15 YEAR OLD SON WHO WAS IN THE FRONT SEAT. THE SUNROOF HAD A HUGE HOLE IN THE MIDDLE OF IT AND THE REMAINING GLASS WAS SHATTERED COMPLETELY. AT THE FIRST OPPORTUNITY TO SAFELY STOP, WE DISCOVERED THAT THE REMAINING GLASS WAS BOWED UP... IT HAD SHATTERED OUTWARD NOT INWARD TOWARD THE CABIN. WE THEN CLOSED THE SHADE AND STOPPED AT THE FIRST FORD DEALERSHIP ON OUR ROUTE (IN BENTON, AR - ABOUT 2 HOURS AWAY). THEY SAID THEY COULD NOT DO ANYTHING. WE CONTINUED ON OUR TRIP AND STOPPED AT A LARGE FORD DEALERSHIP IN ARLINGTON, TX FOR ASSISTANCE. THE SERVICE TECH TOOK PICTURES AND SENT THEM TO FORD. I CALLED HIM THE FOLLOWING MONDAY AND HE SAID FORD WOULD NOT COVER GLASS BREAKAGE. WE COULD HAVE BEEN SERIOUSLY INJURED IF I HAD NOT MAINTAINED CONTROL OF MY VEHICLE. I HAVE PICTURES AND CAN SEND THEM TO YOU. I UNDERSTAND THAT HYUNDAI HAS ISSUED A RECALL FOR THIS SAME PROBLEM AND WONDER IF FORD IS GETTING THEIR SUNROOF'S FROM THE SAME MANUFACTURER. ANY ASSISTANCE YOU CAN PROVIDE BY LOOKING INTO THIS MATTER WITH FORD MOTORS IS APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560950January 23, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
2013 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO FALSE ALARM ISSUES WITH VEHICLE PARKING AID MODULE FAILURE. *SMD THE CONSUMER STATED WHEN HIS WIFE STARTED THE VEHICLE, THE PARKING AID WARNING TONE WAS SOLID AND EMITTED A LOUD NOISE, THAT CAUSED A HUGE DISTRACTION. THE CONSUMER STATED THE FAILURE WAS INTERMITTENT, AND THE FAULTS CODES WERE NOT BEING CAPTURED BY THE COMPUTER. THE CONSUMER STATED ONCE AGAIN, THERE WAS ANOTHER INTERMITTENT PARKING AID FAULTY WARNING TONE. UPDATED 01/30/14 FORD FIELD SERVICE ENGINEER RECOMMENDED REPLACING 4 SENSORS IN THE FRONT BUMPER, AS WELL AS THE DRIVER'S KEYLESS ENTRY PAD, AS IT HAD SEVERAL LED'S THAT WERE NOT ILLUMINATED. THE CONSUMER WAS NOT SURE, IF THE PROBLEM CORRECTED, BECAUSE THE FALSE WARNING TONES, WERE INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556446December 17, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
THE THROTTLE IS ERRATIC. SOMETIMES ACCELERATION FROM A STOP IS SMOOTH AND SOMETIMES ITS AS IF THE THROTTLE IS BINDING AGAINST SOMETHING. OTHER TIMES THE THROTTLE IS DEPRESSED AND NOTHING HAPPENS UNTIL THE VEHICLE SUDDENLY LURCHES FORWARD. THE LAST EPISODE WAS PULLING INTO A PARKING PLACE AND THE ENGINE SUDDENLY WENT INTO IDLE. I MASHED THE GAS MORE AND MORE AND IT SUDDENLY ALMOST LURCHED OVER THE CURB. I HAVE HAD IT TO[XXX] IN PLANO TEXAS ON SEVERAL OCCASIONS, EVEN LEAVING IT FOR SEVERAL DAYS FOR THEM TO DRIVE. THEY CHANGED SEVERAL ITEMS ON THE TRANSMISSION, BUT IN THE LAST FEW DAYS IT HAS WORSENED(MORE FREQUENT). THERE ARE NO ERROR CODES, BUT IT IS BECOMING UNSAFE TO DRIVE. I HAVE TO LEAVE THE CAR WITH A PARKING VALET WHEN MY WIFE RECEIVES MEDICAL TREATMENT AND THIS COULD BE PROBLEMATIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555554December 11, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EXPEDITION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, A LOUD BANGING NOISE WAS HEARD FROM THE FRONT END OF THE VEHICLE AS THE WHEELS SEIZED. THE CONTACT WAS ABLE TO TRAVEL AT LOW SPEED IN 2-WHEEL DRIVE. THE VEHICLE WAS LATER TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FRONT AXLE SHAFT WAS FRACTURED AND CAUSED DAMAGE TO THE TRANSMISSION COOLING LINE AND OIL PAN. THE PARTS WERE ORDERED AND THE VEHICLE WAS SCHEDULED FOR REPAIRS WHEN THE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555705December 11, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING AT APPROXIMATELY 35 MPH WE LOST ALL SYSTEMS INCLUDING EXTERIOR, INTERIOR AND EMERGENCY LIGHTS. WE WERE ABLE TO STOP WITHOUT GOING OFF THE ROAD, ONCE WE HAD STOPPED AND PUT VEHICLE IN PARK WE WERE UNABLE TO GET IT OUT OF PARK. WE COULD TURN THE ENGINE ON AND OFF, BUT STILL COULD NOT GET VEHICLE TO COME OUT OF PARK, NOR COULD WE GET THE LIGHTING SYSTEM TO COME BACK ON, THE ONLY LIGHTS THAT WORKED WERE THE DASH LIGHTS. THE COMPUTER SYSTEM INDICATED: 1- TOW HAUL MALFUNCTION 2- TIRE PRESSURE MANAGEMENT SYSTEM LIGHT ON. HAD VEHICLE TOWED TO FORD DEALER. THEY FOUND SEVERAL MODULES LOST COMMUNICATION WITH BCM, RESET SYSTEM, TEST DROVE BUT UNABLE TO DUPLICATE OR DETERMINE WHAT CAUSED THE PROBLEM. WE WERE IN A VERY DANGEROUS SITUATION AS IT WAS DARK, WE WERE ON A TURN IN THE ROAD AND IN THE CENTER OF THE ROAD WITH NO EMERGENCY LIGHTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511455May 10, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE GPS HAS NOT WORKED PROPERLY FROM DAY ONE. I HAVE HAD IT TO THE DEALER ON FOUR (4) TRIPS AND THE PROBLEM WITH THE GPS HAS NOT BEEN CORRECTED. THE SOFTWARE IS CURRENT BUT IT DIRECT ONE TO TURN WHERE THERE IS NO ROAD AND CANCELS BEFORE YOU REACH THE SITE PROGRAMMED INTO THE GPS. I CURRENTLY HAVE 6000 MILES ON THE VEHICLE I PURCHASED IN NOVEMBER 2012 AND NO CORRECTION OF THE GPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496565February 6, 2013
SEAT BELTS
NO SAFETY SEAT BELT WARNING LIGHT AND INDICATOR CHIME WHEN ADULT SETTING IN THE PASSENGER SET WITHOUT SEAT BELT FASTENED. VEHICLE ENGINE ON, TRANSMISSION IN DRIVE. THE DRIVERS SIDE WARNING LIGHT AND INDICATOR CHIME WORKS CORRECTLY AS YOU WOULD EXPECT IT TO. THE VEHICLE HAS OPERATED THIS WAY FROM THE DAY WE PURCHASED THE VEHICLE APPROXIMATELY 33 DAYS AGO AND IT NOW HAS 2800 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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