Ford Expedition Complaints (2021)

228 consumer complaints on file.

#11688696September 21, 2025
UNKNOWN OR OTHER
Vehicle panoramic sunroof shattered imploded while driving for no visible external cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688589September 20, 2025
FUEL/PROPULSION SYSTEM
The fuel pump failed without warning leaving the vehicle stranded in the express lane of a highway. This exposed the vehicle and occupants to serious risk of collision. The vehicle does not allow the transmission to shift to neutral to move the vehicle from live traffic lane when the engine is not running. This is the same fuel pump model at the heart of the ongoing recall on other ford vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688549September 19, 2025
STRUCTURE:BODY, POWER TRAIN, VISIBILITY/WIPER
While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for inspection. Documentation exists showing that additional drivetrain and transmission evaluation is needed to determine the full extent of damage. The rear-view camera is also under active NHTSA recall (25V048), and its poor image quality complicates safe reversing after the incident. The safety risk is significant: the trailer detachment created a roadway hazard and impact, while the rear camera defect reduces visibility and increases crash risk when backing. The vehicle has been inspected by a Ford dealership and is being reviewed under an insurance claim with Tractor Supply’s insurer. Full documentation of the service visit and inspection is available upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11688175September 18, 2025
SUSPENSION, SUSPENSION:REAR:SHOCK ABSORBER
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687436September 15, 2025
POWER TRAIN
Automobile falls out of gear randomly losing all forward power to move the car. While pulling out into traffic, this causes the car to not gain speed with traffic endangering those in the car. Dealer currently has the car and has quoted to replace the Transmission with a rebuilt unit. No warning lights in the car to tell us anything was wrong. Based on research, I believe Ford knows this transmission is faulty, and will not recall due to cost. Issue has scared my wife and family on multiple occasions before finally getting a scheduled check on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684484September 2, 2025
EXTERIOR LIGHTING
LED Daytime Running Light on passenger side headlight is fading and has purple hue at times. This presents poor visibility to other vehicles and can create confusion due to inconsistent appearance for oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683158August 26, 2025
VISIBILITY/WIPER
The contact owns a 2021 Ford Expedition. The contact stated that while driving 60 MPH in the rain with the windshield wipers engaged, the driver's side windshield wiper arm was jerking. The contact stated that upon pulling over to the side of the road and inspecting the vehicle, the contact noticed that the driver's side windshield wiper arm was lying on the windshield. The contact removed and placed the part inside the vehicle. After the rain had stopped, the vehicle was taken to the dealer, where it was determined that the driver's side windshield wiper arm needed to be replaced. Additionally, the dealer determined that the passenger's side windshield wiper arm needed to be replaced because the wiper arm had worn out. The dealer ordered the parts. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682576August 23, 2025
POWER TRAIN
The transmission shakes the truck at 5th gear and up. It slips out of gear. Sounds like the toque converter is coming about. Or the High gear clutches are slipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678577August 5, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
I originally leased and have since purchased this vehicle. Since owning the vehicle, it sometimes has a harsh shift between gears. It is so harsh that I have mentioned it to at least two different Ford dealerships during the transmission warranry period. No remedy was provided at the time. The car has continued to have shifting issues and now the car will pop out of gear while driving, which is a major safety issue. We informed a Ford dealership about this experience and they are now telling us we need a new transmission as they found metal in the transmission fluid. The transmission warranty just expired and there is a NHTSA bulletin about this very issue and there is an open recall on the power module for this car. Items for review: Technical Service Bulletin 10R80 Active Recall Campaign 24E13 Documented issue at Tom Masano Ford on 12/02/2021 Documented issue at Fred Beans Exton Ford on 4/26/2022 Documented issue at Tom Masano on 8/5/2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678185August 4, 2025
FUEL/PROPULSION SYSTEM
Fuel pump part number JL1Z*9H307*G failed at highway speed leaving vehicle stranded in express traffic lanes. But for the prompt response from FHP this would have resulted in a serious crash. The vehicle has almost never been operated below 30% of fuel capacity and has never been operated to near empty fuel. There are no known wear or accidents that impact the fuel system. there were no warnings or other symptoms prior to the complete pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677500July 31, 2025
FUEL SYSTEM, GASOLINE, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Ford Expedition. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power. There was no warning light illuminated. The contact stated that while attempting to pull over to the shoulder of the roadway, the vehicle regained motive power independently. The local dealer was contacted and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact related the failure to a fuel system recall that had not included the model year of the vehicle. The manufacturer was notified of the failure and a case was filed. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676896July 29, 2025
FUEL/PROPULSION SYSTEM
Fuel pump failed in express lane, unable to move the vehicle from travel lane under its own power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675832July 24, 2025
POWER TRAIN
Transmission has completely failed at 68,000 miles and 4 years old. Ford is willing to cover cost of the tramission with a “partial good faith” agreement but the dealership who provides the service is charging $5,656 to put in new transmission. This is a widely known transmission problem with safety issues with multiple service bulletins. They are passing the issue onto the consumer instead of recalling. Shameful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675577July 23, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Expedition. The contact stated that while his wife was inside the vehicle with the vehicle idling, the vehicle vibrated and then turned off. The contact's wife attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed, and the dealer retrieved DTC: P0627; and informed the contact that the fuel pump had failed. The control unit and fuel pump were replaced. The contact referenced NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673647July 15, 2025
POWER TRAIN
This vehicle continues to exhibit transmission shuddering, slipping, and hesitation during acceleration—despite two full transmission replacements in two years and multiple dealership service visits. These unresolved issues compromise safe operation, especially during highway merging, rapid acceleration, and lane changes. Both dealerships were unable to permanently address the issue after extensive mechanical intervention. Ford has issued multiple Technical Service Bulletins addressing transmission concerns in the 10R80 unit used in the Expedition. The most recent bulletin, TSB 25-2132, revises procedures for harsh and delayed shifting, shudder, and internal hydraulic leakage tied to the CDF clutch drum—which aligns directly with the findings from my own transmission overhaul documented in June 2023. Previous service entries noted suspected internal leakage around the CDF clutch, RPM flare during shifts, gear hesitation, and recurring drivability issues despite component replacement. These match symptoms targeted in prior TSBs, including: TSB 23-2123: Harsh engagement and shift delays TSB 24-2101: Hydraulic leakage diagnosis linked to clutch cylinder TSB 25-2023: Update to inspection and service steps for gear shift quality While dealerships performed repairs and even full transmission replacements, the lack of lasting resolution and repeat issues reflect a broader mechanical defect addressed reactively rather than proactively through these bulletins. Despite awareness at the manufacturer level, I experienced significant delays, financial burden, and ongoing drivability risks. I respectfully request that NHTSA further investigate Ford’s handling of repeated 10R80 transmission failures in the Expedition, particularly concerning the effectiveness of these bulletins in preventing recurrence and mitigating safety impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673414July 14, 2025
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Expedition. The contact stated that upon attempting to accelerate from a stop, the vehicle started to shake abnormally, and lost motive power. The check engine warning light illuminated, and the contact immediately attempted to restart the vehicle; however, the vehicle failed to start. The vehicle was towed to a local independent mechanic where it was diagnosed, and the contact was advised that the fuel pump was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672807July 11, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Expedition. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact's wife had attempted to start the vehicle several times. The contact stated that when the vehicle was started, the accelerator pedal was depressed, and the check engine warning light illuminated. In addition, the engine seized. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670782July 2, 2025
POWER TRAIN
Transmission Failure Rough or jerky shifting: This occurs when accelerating or decelerating, and even when shifting between gears. Delayed gear engagement: Shifting from park to drive or reverse can be slow, or the vehicle may lunge into gear. Transmission slipping: The transmission slips between gears, causing a loss of power or acceleration. It can also cause a violent grinding/shaking between shifting gearshifts resulting in loss of acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669278June 25, 2025
POWER TRAIN
The transmission shifts gears irregularly and has loss complete power when going up hill. This is a known issue with the 10 speed transmission but Ford has not corrected the issue that is impacting thousand of vehicles. This issue with the shifting happens everyday that I drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667002June 15, 2025
STRUCTURE:BODY
Travelling down interstate at speed and right rear quarter panel came loose, was flapping around behind and beside vehicle and partially tore free. This presents a high speed debris hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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