Ford Expedition Complaints (2013)

92 consumer complaints on file.

#11303043January 30, 2020
VISIBILITY/WIPER
INTERMITTENT PART OF WIPER CONTROL NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11303047January 30, 2020
UNKNOWN OR OTHER
MOONROOF QUIT WORKING IN THE OPEN POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299740January 16, 2020
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. 4M AUTO SERVICE CENTER ABILENE TX PERFORMED FUSE 27 RELOCATION TO FUSE 73 ACCOMPLISHED. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT, CODE P0627 WHILE VEHICLE IN MOTION. CODE CLEARED, VEHICLE RETURNED TO SERVICE. STALLED FOLLOWED BY CRANK NO START CONDITIONS WITH CHECK ENGINE LIGHT, CODES P025A, U0109 AND P0627 WHILE VEHICLE STATIONARY. 4M AUTO SERVICE CENTER ABILENE TX REPLACED FUEL PUMP CONTROL MODULE. VEHICLE RETURNED TO SERVICE. SEVERAL STALLS FOLLOWED BY CRANK NO START CONDITIONS OVER SEVERAL MONTHS WITH NO ASSOCIATED CHECK ENGINE LIGHT NO CODES. VEHICLE OWNER REPLACED FUEL PUMP DUE TO BURNT WIRE (SEE ATTACHED PHOTO). VEHICLE RETURNED TO SERVICE. CONTACTED 4M AUTO SERVICE CENTER, ARROW FORD ABILENETX AAND FORD MOTOR COMPANY CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291892December 29, 2019
UNKNOWN OR OTHER
ON CHRISTMAS EVE 2019 I LEFT CHURCH SERVICE AT 8:30 P.M. MY 3 SMALL BOYS AND I HAD BEEN IN OUR 2013 FORD EXPEDITION EL ABOUT 10 MINUTES. IT WAS 28 DEGREES OUT. WE HAD JUST PASSED THROUGH A SMALL TOWN AND WERE ON A HIGHWAY BY OURSELVES WHEN I THOUGHT I HEARD A SCRATCHY SPEAKER AND TURNED MY RADIO DOWN. WITHIN A MINUTE THERE WAS A LOUD EXPLOSION. I WAS DRIVING BETWEEN 50 AND 55 MPH DRIVING STRAIGHT FORWARD ON A SMOOTH HIGHWAY. ONE OF MY SONS SCREAMED AND ASKED IF WE BLEW A TIRE WHICH I QUICKLY RULED OUT BECAUSE AIR PRESSURE SIGNALS WERE FINE AND NO PULLING ON MY WHEEL. I FIGURED A DEER RAN INTO OUR VEHICLE BECAUSE IT HAPPENS HERE IN THE MIDWEST. AFTER A FEW MORE MINUTES OF DRIVING I HEARD TINY PIECES OF GLASS FLYING OFF THE TOP OF THE VEHICLE AND THEN IT HIT ME THAT THE SUNROOF EXPLODED. I REMEMBER READING THE ARTICLE IN MY CONSUMER REPORTS ABOUT THIS HAPPENING ACROSS THE US BUT NEVER IN A MILLION YEARS THOUGHT IT WOULD HAPPEN TO MY OLDER VEHICLE. WHEN I CHECKED IT OVER AT HOME THE GLASS HAD ACTUALLY BUBBLED UP AN AREA IN THE CENTER AND BLEW THAT AREA OUT. IT WAS ABOUT A 10" BY 5" AREA THAT BLEW OUT AND THE REST ALL CRACKED BUT DIDNT SHATTER. I ENDED UP GETTING A RECYCLED PIECE OF GLASS FROM A SALVAGE YARD AND HAD A GLASS PLACE REPLACE IT FOR A TOTAL OF $200 - WHEN I WAS QUOTED $1,000 - 1,200 TO REPLACE THE WHOLE GLASS THROUGH FORD AND A NEW SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242776August 9, 2019
ENGINE
EXHAUST MANIFOLD LEAK CAUSED BY BROKEN MANIFOLD STUD. VEHICLE HAD APPROXIMATELY 118,000 MILES AT TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234604July 24, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2013 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING ABOUT 65 MPH IN THE RAIN, THE VEHICLE FLIPPED OVER (UPSIDE DOWN) AND SPUN WITHOUT IMPACT AND NO WARNING. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED MINOR CUTS AND BRUISES AND WERE TREATED BY THE PARAMEDICS AT THE SCENE AND RELEASED, WITHOUT GOING TO THE EMERGENCY CENTER. THE VEHICLE WAS DAMAGED AND WAS TOWED TO A POLICE IMPOUND, WAITING FOR THE INSURANCE COMPANY. THE CONTACT RECEIVED AN UNKNOWN RECALL (19B05) FROM THE MANUFACTURER VIA "CUSTOMER SATISFACTION PROGRAM": THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11231252July 12, 2019
ENGINE
THE NUMBER FOUR SPARK PLUG ISSUE WITH THE 5.4L V8 ENGINE AND PHASER CAUSED MY ENGINE TO FAIL. THIS IS THE SECOND FORD VEHICLE THAT I HAVE OWNED THAT THIS HAPPENED TO AND FORD HAS DONE NOTHING TO RESOLVE THIS LONG KNOWN ISSUE WITH THE PHASERS AND NUMBER FOUR SPARK PLUGS. PLEASE HELP SMALL BUSINESS OWNERS WHO DEPEND ON VEHICLES. FORD NEEDS TO EITHER PAY FOR REPLACEMENT MOTORS OR SOMETHING. I SPENT $5000 ON A NEW MOTOR AND FORD TOLD ME IT IS A KNOWN ISSUE AND TO CONTACT YOUR AGENCY AS IT IS UNDER INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220454June 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
TODAY AS I WAS DRIVING ON PERRY RD ABOUT TO TURN ONTO FM 1960 RD E. WHEN I STARTED TO ACCELERATE TO TURN, MY TRANSMISSION DOWN SHIFTED WHILE I'M DRIVING AT ABOUT 15 MILES AN HOUR INSTEAD OF GOING UP AND JERKED MY CAR PRETTY GOOD. I LET GO OF THE GAS PEDAL FOR A SECOND, THEN TRIED AGAIN SLOWLY. THE CAR STARTED TO JERK AS IF IT WAS STRUGGLING TO ACCELERATE FORWARD. IT DID AFTER ABOUT 10 SECONDS. THEN THE SPEEDOMETER DROPPED DOWN TO 0 AND MY DIGITAL FUEL INFORMATION THAT'S DISPLAYED ON MY DASH DOTTED OUT AND A SCREWDRIVER ICON FLASHED FOR A FEW TIMES. THE CAR THEN STARTED TO MOVE SMOOTHLY, BUT SEEMED STUCK IN GEAR. THIS FOLLOWED WITH THE TMPS SENSOR KICKING ON. NO CHECK ENGINE LIGHTS SHOWED UP DURING THIS PERIOD AND WHEN I GOT TO WHERE I WAS SAFE, I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. WHEN I TURNED IT ON AGAIN, IT WAS PERFECTLY NORMAL. THIS HAS HAPPENED BEFORE WHILE I DROVE ON A MAJOR HIGHWAY AND IT IS SCARY. NO DIAGNOSTIC TEST HAS FOUND AN ISSUE AND I CANNOT AFFORD TO PAY FOR AN EXPLORATORY SERVICE AS I JUST DID A COOLANT REPAIR A COUPLE OF WEEKS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220133June 14, 2019
ELECTRONIC STABILITY CONTROL (ESC)
AS I WAS DRIVING ON THE HIGHWAY, THE SPEEDOMETER STOPPED OPERATING AND FUEL INFO MALFUNCTIONED. THE TPMS SENSOR LIGHT CAME ON AS WELL. I TURNED THE CAR OFF AND BACK ON TO FIND IT WAS ALL WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218279June 6, 2019
ELECTRICAL SYSTEM, SEAT BELTS, SEATS
THE VEHICLE WILL SWITCH GEARS WHILE TRAVELS NG AT 70 MILES PER HOUR. I IMMEDIATELY PULL TO SIDE AND HAVE TO STOP AUTOMOBILE AND RESTART. THE DASH SHOWS MOTOR AND CHECK ENGINE. AT THIS TIME THE PASSENGER SEAT BELT WILL NOT REMAIN LATCHED. THE AIR CONDITIONER HAS STOPPED WORKING. MY SPOUSE IS A MECHANIC AND CHECKED THE PLUG BELOW THE GLOVE COMPARTMENT. THE PLUG RECEIVER (NOT SURE WHAT IT'S CALLED ) HAD A WHOLE MELTED IN BOTTOM OF FEMALE AND OF PLUG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206499May 9, 2019
POWER TRAIN
MY 2013 FORD EXPEDITION TRANSMISSION UNEXPECTEDLY DOWNSHIFTS TO A LOWER GEAR WITHOUT INPUT FROM THE DRIVER CAUSING THE VEHICLE TO SLOW DOWN SUDDENLY WITHOUT WARNING, OR THE TRANSMISSION DOES NOT SHIFT UP TO A HIGHER GEAR WHEN ACCELERATING. THE SUDDEN DOWNSHIFT HAS OCCURRED AT SPEEDS OVER 50 MPH AND CAUSED THE REAR TIRES TO LOCK UP AND SKID. THESE TRANSMISSION ISSUES ARE SPORADICALLY ACCOMPANIED BY THE CHECK ENGINE LIGHT AND/OR WRENCH ICON ON THE DISPLAY. MY TRUCK IS CURRENTLY WITH THE FORD DEALER IN FOLEY, AL FOR REPAIR. THEY HAVE TOLD ME THAT COST FOR REPAIR OF THIS ISSUE IS NOT COVERED UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183942March 4, 2019
POWER TRAIN
WHILE DRIVING THE VEHICLE STALLS AND STAYS IN FIRST GEAR BEFORE LAUNCHING FORWARD. IT ALSO WILL AFFECT THE DASHBOARD GAGES. THEY WILL RANDOMLY SHUT OFF AND/OR FLASH DIFFERENT SENSORS. I AM WRITING THIS COMPLAINT BECAUSE I SEE THAT IT IS UNDER INVESTIGATION AND WANT TO LET YOU KNOW IT'S HAPPENED TO ANOTHER VEHICLE. THIS IS NOT SAFE FOR A FAMILY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180978February 18, 2019
POWER TRAIN
WHILE DRIVING THE VEHICLE RANDOMLY DOWNSHIFTS AND STALLS WHILE DRIVING SPEEDOMETER DOESN'T READ. THE LOSS OF POWER IS A DRIVING SAFETY CONCERN FOR A MOTHER OF 3 TO STALL IN THE MIDDLE OF THE ROAD WIRH NO WARNING. PLEASE SEE RECALL 12C23 IN EHICH IT STATES 2011 THRU 2013 BUT UNDER DOCUMENTATION IT LIST ONLY 2011 THRU 2012. HELP THIS IS AN ONGOING ISSUE THAT WARRANTS IMMEDIATE ATTENTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164445January 2, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EXPEDITION. WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER WHILE ACCELERATING FROM A COMPLETE STOP. IN ADDITION, THE ODOMETER AND SPEEDOMETER STOPPED WORKING. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. ONCE THE VEHICLE WAS RESTARTED, THE SYSTEM RESET. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT STATED THAT THE VEHICLE SHIFTED HARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A PARTS STORE AND WAS INFORMED THAT THE TURBINE SPEED SENSOR FAILED. THE CONTACT PURCHASED THE PART AND A MECHANIC INFORMED HER THAT THERE WAS NO SUCH PART FOR HER VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO ANOTHER PARTS PLACE WHO DIAGNOSED THAT THE COMPUTER BOARD (MOLD LEAD FRAME) FAILED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE VEHICLE AND TRANSFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE EXTENDED WARRANTY FOR THE VEHICLE RECENTLY EXPIRED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131157September 25, 2018
UNKNOWN OR OTHER
GOING AT SPEEDS OF 45 TO 50 MPH MY VEHICLE SUDDENLY DOWNSHIFTS UNTIL IT COMES TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118392August 7, 2018
VEHICLE SPEED CONTROL
CRUISE CONTROL SELF ENGAGES AND ACCELERATES. TAPPING BREAK OR PRESS THE OFF SWITCH WILL DEACTIVATE, BUT CRUISE WILL CONTINUALLY SELF ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115602August 3, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2013 FORD EXPEDITION. THE VEHICLE EXPERIENCED INDEPENDENT BRAKING WHILE BEING OPERATED AT 70 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. IN ADDITION, THE FUEL GAUGE AND SPEEDOMETER FAILED TO DISPLAY CORRECT INFORMATION. THE DEALER (FRIENDLY FORD OF CROSBY, 2425 US-90 BUS, CROSBY, TX) DIAGNOSED THAT THE TRANSMISSION MODULE FAILED AND RECOMMENDED IT BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 15410976. THE FAILURE MILEAGE WAS 86,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100572June 8, 2018
POWER TRAIN
AN ILLUMINATED MALFUNCTION LIGHT (WRENCH LIGHT) CAME ON AS THE VEHICLE EXPERIENCED AN UNINTENDED DOWNSHIFT INTO FIRST GEAR ENTERING THE HIGHWAY. WE ALSO NOTED THAT OUR SPEEDOMETER FELL TO 0 WHILE STILL DRIVING. WE WERE ABLE TO QUICKLY PULL OFF TO THE SHOULDER AND TURNED THE VEHICLE OFF. UPON RESTARTING THE ENGINE, WE WERE ABLE TO CONTINUE OUR TRIP HOME. WE EXPERIENCED THE SAME ISSUE AGAIN (UNINTENDED DOWNSHIFT TO FIRST GEAR WHILE DRIVING) THE NEXT DAY PROMPTING US TO TAKE THE CAR TO THE DEALERSHIP. WE TOOK THE EXPEDITION TO THE DEALER AND WERE INFORMED THE ISSUE WAS WITH THE MOLDED LEADFRAME. UPON RESEARCH FOUND THE EXACT SAME ISSUE WAS RECALLED ON 2011-2012 VERSIONS. GIVEN OUR VEHICLE IS A 2013, WE ARE NOT ELIGIBLE. THIS IS UNACCEPTABLE AND EXTREMELY DANGEROUS. IF OUR VEHICLE IS AFFECTED WITH THE SAME CONCERN THAT CAUSED A RECALL IN 2011-2012 VERSIONS, THOSE DRIVING 2013 AND POTENTIALLY OTHER YEARS WILL LIKELY EXPERIENCE A SIMILAR ISSUE. WE WERE LUCKY THAT THIS DID NOT HAPPEN AT FULL SPEED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099944June 5, 2018
SUSPENSION
REPLACED SWAY BAR LINKS THREE TIMES ON BOTH SIDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093637May 14, 2018
POWER TRAIN
WHILE DRIVING THE VEHICLE'S CHECK ENGINE LIGHT WOULD SUDDENLY COME ON AND THE VEHICLE WOULD SPORADICALLY DOWNSHIFT. THE MOST NOTABLE INSTANCE WAS DRIVING 65 MPH ON THE HIGHWAY. LUCKILY NOBODY WAS EVER HURT AND THERE WAS NO DAMAGE. AFTER THAT I DID SOME RESEARCH AND FOUND A TSB FOR MY CAR'S TRANSMISSION AND A RECALL FOR THE PREVIOUS TWO YEARS. TSB 13-6-8. SINCE THE REPAIRS THE CAR IS RUNNING FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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