Ford Expedition Complaints (1997)

853 consumer complaints on file.

#724484June 24, 2000
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHEN I GET UP TO 50 MPH, THE VEHICLE STARTS TO VIBRATE. I HAVE HAD NOTHING BUT PROBLEMS WITH THE VEHICLE SINCE I BOUGHT IT. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND THEY COULD NEVER FIND OUT WHAT THE PROBLEM WAS. BY ME SPENDING THOUSANDS OF DOLLARS TRYING TO GET OTHER THINGS FIXED WHICH WASN'T EVEN THE PROBLEM, I NOW FIND OUT THAT IT IS THE TRANSFER CASE, WHICH IS ABOUT $1300 JUST FOR THE PART. I WILL NEVER BUY A FORD AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724430June 23, 2000
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:REAR
PULLED OUT OF MY DRIVEWAY INTO TRAFFIC WITH FAMILY IN VEHICLE AND ALMOST IMMEDIATELY LOST ALL STEERING CONTROL. TIE ROD END SNAPPED OUT (FAULTY DESIGN), REPLACED WITH MOOG BRAND PROPERLY DESIGNED OUTER TIE ROD. ALSO THE SWAY BAR SEPARATED FROM THE TRUCK. THIS VEHICLE IS NOT USED FOR ANY TYPE OF "OFF ROAD" DRIVING, THERE WAS NO WARNING BEFORE THE TIE ROD WENT. MORE THAN ONE AUTO MECHANIC HAS TOLD ME THAT FORD IS THE ONLY AUTO COMPANY THAT MAKE THEIR TIE RODS IN THIS MANNER. THERE DOES NOT SEEM TO BE ANY "SAFETY" FEATURE TO THE TIE ROD END TO KEEP IT FROM FALLING OUT. I HAD JUST BEEN TRAVELING ON THE INTERSTATE AT 65 MPH TWO MINUTES PRIOR TO THE TOTAL LOSS OF VEHICLE CONTROL. WE ARE CERTAINLY AWARE THAT THE MILEAGE ON OUR VEHICLE WARRANTS SOME WEAR AND TEAR, HOWEVER, THESE TIE RODS ARE JUST NOT MADE PROPERLY. PLEASE RESEARCH THE DESIGN USED AND COMPARE TO THE MORE APPROPRIATELY DESIGNED MOOG BRAND REPLACEMENTS. ALSO THE SWAY BAR IS COMPLETELY UNATTACHED FROM THE VEHICLE ON THE LEFT FRONT SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724026June 14, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ON 4-12-2000 I WAS DRIVING TO CHILDREN'S HOSPITAL WITH MY WIFE AND DAUGHTER. WE WERE N/B ON I-5, AT 60 MPH IN THE SEATTLE. I ATTEMPTED TURN ON THE RADIO AND PUSHED THE BUTTON. NOTHING HAPPENED FOR A COUPLE OF MINUTES AND THEN SMOKE CAME OUT OF THE RADIO. THE SMOKE STARTED TO FILL THE PASSENGER COMPARTMENT . I WAS AFRAID THE DASHBOARD AREA WAS ABOUT TO CATCH FIRE. I MANAGED TO FIND A EXIT TO GET OFF THE FREEWAY, STOPPED THE CAR AND GET MY FAMILY OUT. I TURNED OFF THE IGNITION HOWEVER THE SMOKE WAS STILL COMING OUT OF THE RADIO. THE SMOKE STOPPED ABOUT 1 OR 2 MINUTES LATER. I CALLED BOWEN SCARFF FORD IN KENT AND WAS REFERRED TO SOUND ON WHEELS FOR RADIO REPAIR. THE MANAGER AT SOUND ON WHEELS PULLED THE RADIO FROM THE DASH AND SHOWED ME THE WATER DAMAGE ON THE RADIO AND COXIAL ANTENNA WIRE LEADING FROM THE ANTENNA TO THE BACK OF THE RADIO. WHEN THE WATER GOT INTO THE BACK OF THE RADIO A SHORT WAS CAUSED AND THE SMOKE STARTED. I WAS TOLD THIS WAS A PROBLEM WITH THE 97 FORD EXPEDITION. I TOOK MY VEHICLE TO BOWEN SCARFF FORD AND WAS INFORMED A TECH MEMO HAD BEEN PUT OUT TO FORD MECHANIC BUT NOTHING HAD BEEN SENT TO FORD OWNERS OF EXPEDITION. WHAT I EXPERIENCE WAS A SAFETY ISSUE. I COULD HAVE PANIC AND CAUSE A MAJOR ACCIDENT ON A FREEWAY AT HIGH SPEEDS. I BELIEVE THIS TYPE OF SHORT COULD CAUSE A MAJOR MALFUNCTION OF THE ELECTRICAL SYSTEM. COULD THE DOORS LOCK, TRAPPING PEOPLE INSIDE? MOST DEATHS RELATED TO FIRE OCCURE FROM INHALING SMOKE. THESE WERE SOME TO THE THINGS GOING THROUGH MY MIND WHILE ATTEMPTING TO GET MY FAMILY TO SAFETY. WHY HAS THERE NOT BEEN A RECALL TO FIX THIS PROBLEM. HOW MANY MUST BE INJURED OR KILLED BEFORE A RECALL. NONE I PRAY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#784692June 12, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
AT LOW SPEEDS THE BRAKES FAIL, THE PEDAL GOES TO THE FLOOR, MAKES A STRANGE NOISE AND PULSATES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723823June 9, 2000
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS WILL NOT FUNCTION. TOLD MECHANIC CANNOT LOCATE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863285June 8, 2000
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:REAR
LOST CONTROL WHILE TURNING INTO AN INTERSECTION AT 5 MPH DUE TO DRIVER'S SIDE INNER TIE ROD DISCONNECTING. ALSO, BOTH SIDE SWAY BAR LINKS FELL OFF. DEALER WAS NOT CONTACTED. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723590June 5, 2000
WHEELS:LUGS/NUTS/BOLTS/STUDS
IN DECEMBER 1998, THE FRONT PASSENGER SIDE WHEEL CAME OFF THE VEHICLE. I WAS TOLD THAT THERE WAS A PROBLEM WITH THE LUGS: NUTS NOT BEING TIGHTENED PROPERLY BY MARINA FORD (MARINA DEL REY, CALIFORNIA). THE CAR WAS TAKEN TO MAGIC FORD FOR REPAIR. IN APRIL/MAY OF 2000, THE DRIVER SIDE REAR TIRE PEELED LIKE AN ONION AND DID EXTENSIVE DAMAGE TO THE REAR PANEL OF THE TRUCK. AT THAT TIME, THE AAA TOWING SERVICE SAID THAT THE STEMS AND LUG NUTS WERE STRIPPED. WE TOOK THE CAR TO MANHATTAN BEACH FORD FOR REPAIR AND INVESTIGATION. THEY WERE TO INVESTIGATE WHETHER THE WHEELS, TIRES AND LUG NUTS WERE PROPER FOR THIS VEHICLE. THEY FIXED IT AND ASSURED ME THAT EVERYTHING WAS FINE. ON JUNE 2, 2000, WHILE DRIVING ON THE FREEWAY IN THE CARPOOL LANE, THE FRONT PASSENGER SIDE WHEEL CAME COMPLETELTY OFF THE VEHICLE (YES - FOR THE 2ND TIME - DIFFERENT WHEEL). I HAVE REPORTED THIS PROBLEM TO FORD AS OF THIS MORNING. THE PROBLEM IS THAT APPARENTLY, THE DEALER WHERE I PURCHASED THIS VEHICLE (FORD OF UPLAND) HAD PUT ON AFTERMARKET WHEELS, TIRES, AND LUG NUTS ON THE VEHICLE BEFORE THEY SOLD IT TO ME. FORD IS CLAIMING THAT THEY DO NOT APPROVE OF SUCH AFTERMARKET ASSEMBLIES. MY CONCERN IS THAT WE HAVE NOW PUT OUR LIFE IN FORD'S HANDS IN WHICH WE HAVE EXPERIENCED THREE LIFE THREATENING INCIDENTS ON THE FREEWAYS OF SOUTHERN CALIFORNIA. NO ONE APPEARS TO WANT TO TAKE RESPONSIBILITY AND EVERYONE IS POINTING A FINGER AT SOMEONE ELSE. THIS IS A SERIOUS PROBLEM. I BOUGHT A FORD PRODUCT AND EXPECT THE WHEELS AND TIRES TO REMAIN ON THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723594June 5, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CHARCOAL CANNISTER ON FUEL TANK CLOGS W/ DIRT FROM GRAVEL ROAD, CAUSES ENGINE LIGHT TO COME ON. I PAID TO REPLACED IT WITH A RE-DESIGNED PART & DEALER STILL REPEATEDLY HAS TO CLEAN NEW 1 OUT. HE SAYS THIS HAPPENS TO 97S & 98S. THIS IS A PRESSURE RELIEF VALVE. NOW I'M TOLD TO BUY ANOTHER NEW ONE WITH NO GUARANTEE IT WON'T CLOG. I'M DRIVING WITH IT CLOGGED. WHO KNOWS IF PRESSURE WILL BUILD IN THE TANK. COMPLAINTS TO FORD HAVE BEEN USELESS. I LIVE IN THE COUNTRY. CANNOT AVOID GRAVEL ROAD. THIS SUV IS ADVERTISED TO HANDLE THIS KIND OF DRIVING. OUR FORD PICKUP AND JEEP CHEROKEE DON'T DO THIS. I WANT FORD TO COME UP A PART THAT WORKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784094May 26, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
THE ACCELERATOR STICKS, CONSUMER HAD THE THROTTLE FIXED, HOWEVER THE ACCELERATOR WAS STICKING AGAIN.*ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722822May 17, 2000
VEHICLE SPEED CONTROL
THROTTLE LINKAGE BINDING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722542May 11, 2000
VEHICLE SPEED CONTROL
THROTTLE CABLE BINDING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861749May 11, 2000
TRAILER HITCHES
WHILE DRIVING A TRAVEL TRAILER HITCHED TO THE BACK OF VEHICLE, CONSUMER NOTICED LOAD FELT LOOSE.CONTACTED DEALER,. DEALER STATED THAT HITCH CRACKED, CAUSING THE PROBLEM. DEALER REPLACED THE HITCH. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861778May 11, 2000
WHEELS:LUGS/NUTS/BOLTS/STUDS
WHILE DRIVING AT HIGHWAY SPEED REAR WHEEL ON PASSENGER'S SIDE COMPLETELY CAME OFF, CAUSING DISTRESS TO THE DRIVER WHO WAS EIGHT MONTHS PREGNANT, AND SEVERE DAMAGES TO THE VEHICLE. CONSUMER WAS NOT AWARE OF RECALL 98V095000, AND RECEIVED NO PRIOR NOTIFICATION FROM FORD. CONSUMER RECEIVED RECALL NOTIFICATION ON MAY 6, 2000. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#860967April 26, 2000
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING AT 70 MPH LEFT FRONT INNER TIE ROD END BROKE, CAUSING LOSS OF STEERING. MANUFACTURER WAS NOTIFIED ABOUT THE PROBLEM. PART WAS REPLACED AT OWNER'S EXPENSE. FORD HAS PROVIDED NO ASSISTANCE. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860497April 18, 2000
VISIBILITY:GLASS, SIDE/REAR
TINT WINDOWS REFLECT ALL LIGHTS COMING IN, AND THIS IMPAIRS DRIVERS VISIBILITY OF ANYTHING THAT LIGHTS UP ITEMS, EVEN A SHINY BOOK IN THE SEAT. SMOKE TINT IS FINE, BUT REFLECTIVE TYPE TINT IS A SAFETY PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721527April 16, 2000
POWER TRAIN:AXLE ASSEMBLY
THE FIRST TIME WE TOOK THE EXPEDITION ON THE ROAD, 180 MILES INTO THE TRIP WE PULLED INTO A GAS STATION AND NOTICED LIQUID ON THE GROUND BY THE FRONT AXLE AND FOUND IT HAD PUMPED APP. 1/2 OF THE FRONT AXLES GREASE OUT. I CONTACTED THE COMPANY AND THEY HAVE A TECHNICAL BULLETIN OUT ABOUT THAT AND IT WAS SUPPOSE TO BE FIXED UNDER WARRANTY. THEY SAID SINCE IT WAS NOT FIXED UNDER WARRANTY AND I DID NOT BUY IT FROM A FORD DEALER IT WAS UP TO ME TO FIX IT. I CALLED THE LOCAL FORD DEALER(ROZUM MOTOR CO - 605-996-5614) AND TALKED TO BRIAN PER FORD'S INSTRUCTIONS AND HE TOLD ME IT WOULD COST ME ABOUT $500. IF IT PUMPS OUT ALL THE GREASE WHILE TRAVELLING DOWN THE ROAD WHAT HAPPENS IF IT RUINS THE FRONT AXLE OR EVEN WORSE WOULD LOCK UP? I DON'T SEE HOW THEY CAN HAVE A DESIGN PROBLEM AND TELL ME I HAVE TO FIX IT ESPECIALLY WHEN THEY ADMIT THEY KNOW OF THE PROBLEM! THEY SAY IT ONLY HAPPENS IN ABOUT 1 OUT OF A 1000 VEHICLES THEN WHY DON'T THEY FIX THOSE THAT SPEW GREASE OUT INADVERTENTLY AS THEY SAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859745April 5, 2000
SUSPENSION
WHILE DRIVING IN THE RAIN THE FRONT TIRES WILL SKID ALTHOUGH THE TIRES ARE IN GOOD CONDITION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859661April 4, 2000
SEAT BELTS:REAR/OTHER
THE REAR LAP BELT, BEHIND THE DRIVER ,GOT STUCK AND WOULD NOT RELEASE OWNER'S CHILD. SEATBELT STARTED TO TIGHTEN AROUND CHILD, AND HAD TO BE CUT LOOSE. DEALER HAS NOT REPLACED THE SEATBELT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859491March 30, 2000
INTERIOR LIGHTING
WHENEVER VEHICLE AJAR LIGHT REMAINS ON IT CAUSES THE INTERIOR COURTESY LIGHT TO COME ON WHILE DRIVING INTERMITTENTLY. VEHICLE POWER WOULD HAVE TO BE TURNED OFF TO GET THE COURTESY LIGHT TO TURN OFF. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859302March 28, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
WHEN THE KEY IS TURNED TOWARDS THE START POSITION GEARS CAN BE SHIFTED WITHOUT APPLYING THE BRAKES. DEALER HAS VEHICLE CURRENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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