Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11484821September 16, 2022
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484092September 12, 2022
POWER TRAIN
In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482525September 2, 2022
POWER TRAIN
On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482275August 31, 2022
STRUCTURE:BODY
Driving 70 miles per hour part of the roof rack blew off the vehicle; the molding and front cap on the driver side of the vehicle. The roof rack had never been used. A Ford dealer inspected the area where the parts were and could not determine what caused the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481915August 30, 2022
SUSPENSION
With approximately 42,600 miles on 2019 Expedition, two Ford Service Centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by Ford, shocks were found to be leaking and not providing adequate suspension. Two separate Ford Service Centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (June/July 2022). I didn’t believe her until weeks later I drove her car and two Ford Service Centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could Ford Service Center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the Expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the Expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in August 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481794August 29, 2022
ENGINE, VEHICLE SPEED CONTROL
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480589August 22, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480166August 19, 2022
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480253August 19, 2022
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479624August 16, 2022
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that every time he started the vehicle, the engine would rattle and make a loud noise. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined there was manufacturer internal recall 21B10 that was to address a PCM Re-flash failure. The contact was advised by the dealer that his warranty did not cover the repair. The contact did not have the vehicle repaired. The manufacturer had been informed of the failure. The failure mileage was 70,236.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479373August 15, 2022
POWER TRAIN
The 2019 Expedition 10 Speed Transmission went into neutral during acceleration from third gear, skipped 4th and finally reengaged in 5th with a huge jolt. This happened a second time after leaving the next stop sign. During the neutral period ( approx. 3 or 4 seconds) engine RPM's increased dramatically with loss of forward motion and speed. My reaction was to remove my foot from the gas pedal before the engine red-lined. This issue could have caused vehicles behind to rear end our 2019 Ford Expedition. The transmission was at full temperature as the expedition had been driven for approx. 30 minutes prior to the issues. We then parked the expedition for about an hour and then started the drive home and the neutral issue occurred once again. The transmission hard shifting issues were first noticed in March/April 2022 had been reprogramed in June, 2022 which didn't resolve the problem. It was then serviced late July 2022 by rebuilding a control module(?). We were told to drive the vehicle for a couple of weeks while the transmission learned how we drive and everything would return to normal. Currently have returned the Expedition to the dealer as this is a serious safety issue. Hard shifting or even jumping a gear with a jolt isn't going be a danger, but losing power and control of the Expedition could have caused an accident and possible injury to us and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475816July 25, 2022
POWER TRAIN
The first incident I was travelling on the highway at approx 60-70 mph and attempting to overtake a slower car by switching lanes. As I changed lanes and hit the gas, my Expedition became stuck between gears and lost power until I let off the accelerator and the rpm's came down. This happened on several occasions with similar circumstances. The other times it's been stuck between gears are typically when I am turning left. The loss of power and basically being in neutral while on the highway or turning left is a specific safety hazard that needs prompt attention. I am dropping it off at the dealership tomorrow and I'm sure they will be "unable to recreate the problem" and I'll have to wait until the recall for it to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473753July 13, 2022
UNKNOWN OR OTHER
The Sync 3 System (APIM module) is faulty. Causing phone to connect/disconnect constantly, radio controls are delayed for 30 sec pauses or greater, changing from radio to climate will superimpose both categories on top of one another. Navigation sometimes just loads and loads and never comes on. The steering wheel controls create an even longer delay. I went to my local Ford dealer and had a master reset done which did not change the issues and was told that one or both of the modules is not working right "Malfunctioning " Latest updates to both the Sync and Navigation were preformed after the factory reset with no improvement to the system. With new state laws requiring hands free phone usage having the phone connect/disconnect constantly poses a very large safety problem. Also not being able to rely on the system to preform basic functions in a reasonable period of time causes your eyes to leave the road unnecessarily while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468082June 7, 2022
SUSPENSION
This vehicle has only 10300 miles and never driven off road and the struts have failed. An independent garage confirmed the drivers side front strut is leaking and both rear. My Ford dealer stated they would replace the front and one rear under warranty but the second rear strut is leaking within Ford's "tolerances". This is just Ford's way of avoiding a warranty claim and hoping the bad leaking doesn't start until after the customer's warranty expires so they can reap thousands of dollars in repair revenue. I was also told by the Ford dealership that the FoMoCo replacement struts often arrive at the dealership leaking and they would not call me in for an appointment to replace until they have confirmed they received replacement struts that are not defective. My research shows this is a common problem with this vehicle and the NHTSA should investigate and force a recall since failed struts can cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465814May 23, 2022
ENGINE
My family received a notice of Customer Satisfaction Program 21N08 – PCM Reprogram Due to Engine Shudder – 2017-2020 Ford F-150, 2018-2020 Expedition, & 2018-2020 Lincoln Navigator. We immediate began trying to locate an authorized repair facility. It took several months to get an appointment. During this time, our vehicle shuddered, stopped, and even turned off completely while driving. The problem continued to increase in intensity. When we were able to get the vehicle into a Ford dealership, they suggested that we contact Ford for the repairs that we needed. A private repair facility told us that now, because the shudder issue was not resolved right away, they discovered VCT phasers, VCT solenoids, timing chains and tensioners - failed setting code P0021 and causing engine to run rough. There was a loud rattle on startup which is related. P0018 stored in history. We have received a $4,000 repair estimate. I contacted Ford Customer service. They suggested I bring it into Ford Dealership. I explained that it had taken months to get in the first time. Customer service refused to provide me with additional authorized Ford repair (non dealers) in my location. Customer service refused to provide me with information on the error codes above. Customer service refused to provide me with more information concerning the PCMC reprogram and the known problems related to failing to obtain the reprograming. Customer service was not able to help me at all. I believe that the “PCM reprogram due to engine sudder” should be investigated as a potential formal recall program. Ford should repair of known issues a priority for their customers, and should also repair issues caused by failing to allow their customers to receive a timely remedy of this problem. I would also like more information on known issues with the PCM reprogram and engine shudder. I would like to view the quarterly reports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461496April 20, 2022
SUSPENSION
The vehicle only has 38K miles on it and all 4 struts have failed. This is apparently a very common problem for Ford. This creates control issues and an unsafe ride. I had the vehicle in for a different recall and the Ford dealership confirmed all 4 are leaking and need to be replaced, but Ford will not cover them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450476February 4, 2022
SUSPENSION
Both the driver side and passenger side front struts have leaked oil and failed. The driver side occurred after 33,000 miles and the passenger side at 45,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449261January 28, 2022
ENGINE, POWER TRAIN, SEAT BELTS
The ecoboost 3.5 engine has a common issue with the cam phasers. My vehicle has had oil changes done, every 9,000 miles and now needs the cam phasers to be replaces. It has 83,000 miles. I believe this is a known defect that Ford is trying to remedy with customer satisfaction campaigns, rather than a recall. Had the 21b10 tsb performed and which is a requirement and the car shudders and the transmission shifts poorly. Also, the driver's side seat best will not retract fully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448925January 25, 2022
POWER TRAIN
My vehicle started jumping gears. It felt like I was manually changed gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440797November 17, 2021
ENGINE, POWER TRAIN
•Vechicle is a lemon car by definition and needs to be replaced due to safety issues and the amount of calls in the short duration I have had it in my position •My family and I have been leveraging other family vechicle along side putting the car dormant as much as we can to avoid further mechanical issues which is not acceptable •The request to ask for 4 to 6 weeks on a car repair without loaner is unacceptable as the loan payments are still due by me to the lender and are unable to utilize the car in any capacity •The issue has been open for about 10 months since reporting with NO resolution - unacceptable •Dealership purposely delayed and provided incorrect information and allowed the warranty period to expire as it would provide revenue of service to the business (recalls are free) Please see the attachment for a detailed timeline and supporting documents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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