Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11502915January 21, 2023
POWER TRAIN
Vehicle has harsh shifting mainly gear 3-5 almost like being brake checked. The vehicle revs to 4000 rpm and won’t accelerate then slaws into gear causing the car to lurch forward and illuminate wrench symbol. Latest issue is car accelerates on it’s on and almost drove it on a drainage ditch pulling in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502204January 17, 2023
POWER TRAIN
Our 2019 Ford Expedition MAX (50k miles on it), has a transmission that disengages while driving. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip gears, or lose power completely. This has put my family (pregnant wife and two children under 4) in extreme danger on the road. In one incident her only available course of action was to attempt to coast off the road while in the midst of moving traffic with speeds in excess of 50+ miles per hour around her. The car is dangerous, attempting to pull onto roads with moving traffic, is now extremely worrying. It is unconscionable that this vehicle issue has not resulted in a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501247January 11, 2023
POWER TRAIN
The vehicle has problem when shifting gears, and complete loss of power occurs. When trying to enter a road or cross a street, the vehicle can start to move then lose power in the middle of an intersection or lane. A loud clicking can also be heard after power is lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501316January 11, 2023
SUSPENSION
Both Rear shocks leaked oil at 37k causing vehicle to become very bouncy and unsafe to drive/control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501156January 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
FYI re: Request #[XXX] Let me know if you have any info I sent this letter on November 20, 2022 and as of January 10, 2023 I have had no response from Ford Motors: [XXX] Office of the CEO Ford Motor Company 1 American Road Dearborn, Michigan 48126 Re: 2019 Ford Expedition ACC-Cruise Control Potential Safety Problem Mr. [XXX], I wanted to let you know of a bizarre recent ACC cruise control issue with my 2019 Expedition. It has ~30,000 miles on it and has performed very well without problem before and after this incident. Several weeks ago I was driving on an interstate highway in a construction zone with stop and go traffic, and had the ACC on. I slowed down behind a dull colored black Chevrolet pickup that had dark lens covers over the tail lights and a dark cover over the license plate to about 5 MPH. Suddenly the ACC had full acceleration then the auto safety braking slowed me abruptly, then the ACC hit full acceleration again and the auto brake engaged. I turned the ACC off, and then back on, and it did the exact acceleration and safety braking so I turned the ACC off. There was no accident or problem other than this acceleration/braking sequence. When I no longer was behind the pickup I tried and ACC and it has worked perfectly since then, as it had prior to this bizarre issue The ACC seemed to not see this pickup truck but the auto safety braking system did. The pickup was an unusual non factory appearing paint job, dark gray or black not just a primer, and the tail lights and license plates also had some darkening coating. It seemed to be Stealth to the ACC, but not to the braking system. Maybe referred to the Engineering Section of the ACC group to see if they have heard of this before or have any idea what occurred to help prevent any risks involving the Ford ACC system. Again there was no accident or collision, only the sudden acceleration/braking. This only occurred one time on this 2019 Expedition and never on our other Ford products. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500355January 5, 2023
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2019 Ford Expedition. The contact stated that while driving at an undisclosed speed, there was a vibration in the front differential. The contact stated that the vehicle felt like it was being driven in 4-WD however, the vehicle was in 2-WD. There were no warning lights illuminated. On another occasion, while driving approximately 30-35 MPH, there was a vibration and shimmy in the steering wheel. The vehicle was taken to the local dealer in July 2021 where it was diagnosed and determined that the failure was due to the front differential. The vehicle was repaired but the failure recurred. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499029December 27, 2022
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, he heard an abnormal sound coming from the engine on several occasions. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that the VIN was not included in Customer Satisfaction Program Number: 21N03 (Cam Phaser Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 61,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497707December 16, 2022
SUSPENSION
All four struts are leaking and causing erratic handling when rough roads are encountered. FORD has known of this problem for several years and refuses to replace after their base warranty, even though I have a full coverage extended warranty. If a consumer doesn't realize they have a defective suspension it could lead to their death. FORD has a service bulletin out on this problem. - strut, yes -yes -yes -yes -no, leakage of oil on garage floor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496746December 9, 2022
UNKNOWN OR OTHER
While driving down the road, my vehicle suddenly drops from a higher gear down to 2nd. When this happens, the RPMs jump very high and the engine revs very high. While this is happening, I have no control and I can't use the gas pedal and am losing speed. The vehicle seems to be stalling. There are two messages that flash on the screen. "Shift system fault" and "see Manual". Neither are in the manual. I have taken it to Ford and after a day, they said nothing is wrong and collect almost $200. I took it in before my 75,000-mile transmission warranty was out. They said they have never heard of such a problem. I have now research it have found many people with the same on expeditionforum.com. It happens on a daily basis now and it's my only car and my learner car for my 15 year old. It WILL cause an accident. I did finally get it on videa and will make another attempt with FORD next week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496634December 8, 2022
AIR BAGS, SEAT BELTS:CRITICAL FASTENERS
The contact owns a 2019 Ford Expedition. The contact stated that while her husband was driving approximately 40 -45 mph, he collided with a Volkswagen Jetta that cut him off. All the airbags in the vehicle deployed. The contact son was occupying the front passenger seat but the seat belt failed to retract. There were no warning lights illuminated. The steering wheel air bag struck the driver in the mouth. The passenger had scratches, but medical attention was not provided. A police report was filed. There was no reported fire. The vehicle was towed to an independent lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified about the failure but provided no additional assistance. The failure mileage was approximately 89,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11495902December 3, 2022
EXTERIOR LIGHTING
All lenses on the front headlights have stress cracks forming in the corner of the housing. This has allowed moisture and condensation to build inside the housing and is altering the light output.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495472November 30, 2022
POWER TRAIN
The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the NHTSA looks further into this issue and the risk to consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494471November 21, 2022
SUSPENSION, SUSPENSION:FRONT:MACPHERSON STRUT
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493712November 15, 2022
POWER TRAIN
Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493311November 12, 2022
ELECTRICAL SYSTEM
The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492717November 8, 2022
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
The contact owns a 2019 Ford Expedition. The contact took the vehicle for an oil changed was informed that the high-pressure fuel pump had caused the fuel and oil to mix. The failure was related to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492233November 4, 2022
POWER TRAIN
The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I’m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491193October 27, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487869October 4, 2022
SUSPENSION
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was taken to the local dealer for maintenance service and he was informed that the rear passenger’s side strut was leaking and needed to be replaced. The vehicle was repaired. The contact stated that while driving at various speeds, he heard an abnormal sound coming from the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer and the vehicle was diagnosed and the contact was informed that the front passenger’s side strut needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 24,195.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485588September 21, 2022
SERVICE BRAKES
a message on the instrument panel, and a red braking warning light the breaking start to get havey risking car crashing. Similer to issue NHTSA campaign number: 22V150000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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