Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11518567April 23, 2023
POWER TRAIN
The transmission shifting is dangerous. It’s shifting hard, missing gears and when trying to accelerate the engine just rev’s and then slams into gear. It also skips. It’s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don’t know what else to do as the dealership acts like they have not seen this before and aren’t sure how to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517373April 17, 2023
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated while his wife was starting the vehicle, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Variable Camshaft Timing (VCT) unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513180March 22, 2023
ENGINE, POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512488March 17, 2023
POWER TRAIN
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511832March 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511150March 10, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510991March 9, 2023
UNKNOWN OR OTHER
When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at Ford Service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511005March 9, 2023
POWER TRAIN
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510393March 6, 2023
ENGINE
The contact owns a 2019 Ford expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty cam phasers. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510417March 6, 2023
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510231March 5, 2023
POWER TRAIN
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509694March 1, 2023
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Ford Expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508947February 24, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The transmission in my 2019 Ford Expedition is slipping and having drastic gear changes. Other people with the 10R80 transmission are having similar issues. This car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508729February 23, 2023
POWER TRAIN
Hard shifting, getting stuck in high gears while stopped. Vehicle is only at 75,000 miles. Ford service says transmission needs to be replaced and it's extremely expensive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508743February 23, 2023
UNKNOWN OR OTHER
The chrome interior trim on the center console (around the drink holder and shifter, as well as the smaller compartments) in the limited edition is defective and edges are lifting to the point that razor sharp edges are exposed and have cut open my hands, as well as the hands of my children. I asked them to replace it under my warranty and they declined. This part is defective and there are reports of others experiencing this online. The material used seems to be lifting and is not adhering properly. The part started lifting around 36,000 miles and continues to lift. The edge, again, is extremely sharp. WE have continually cut ourselves just reaching to grab a drink.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11507959February 18, 2023
POWER TRAIN
Transmission shifts really hard , will not go into gear, and downshifts unexpectedly. Dealership said if they cannot make it happen on test drive nothing they can do. Ongoing problem with thousands of vehicles. 10 speed Transmission is the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505780February 6, 2023
POWER TRAIN
Our 2019 Ford Expedition MAX (75k miles), has a transmission that disengages while driving (wrench light on; powertrain system failure limp mode; incorrect 4th gear ratio error code). A mechanic diagnosed it as an inner sleeve of the C-D-F drum moving out of position needing a full rebuild or new transmission. The vehicle has lost total drive train power while driving in traffic at speed. Whenever there is a need for up shift or down shift, the vehicle will intermittently stutter, slip/grind gears, rev up, or lose power completely. This has put my family in danger on the road. The car is dangerous when attempting to pull onto roads with moving traffic. It is concerning that Ford has not issued a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505491February 4, 2023
POWER TRAIN
My 2019 Ford Expedition Max- Limited: Shifting was starting to get rough and car was jerking between gears. It was unsafe as it would not speed up in the highway and it would jerk all of a sudden. Transmission failed at 88K miles. I had to pay over 8K at the Ford Dealership to get a whole new transmission placed after various attempts to deal with issue failed. Ford Company could care less about their faulty transmissions. No warning lights ever came on other than the harsh shifting that suddenly started within a week's time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504973February 1, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2019 Ford Expedition. The contact stated that his wife was unable to unlatch the front driver’s side door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,077.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504611January 31, 2023
POWER TRAIN
The transmission randomly switches gears, both down and up. At times, the car will just downshift and appears to lose power. Especially when attempting to pass other vehicles. This can be a dangerous situation, and has been. It also has caused a near accident on a snow covered road by 'taking off' in a high gear which caused the card to slide into the oncoming lane twice. I have taken this car to the dealership service department 4 times, they say there are no codes or recalls and just reset the computer to have it relearn my driving habits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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