Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11388569January 17, 2021
UNKNOWN OR OTHER
2020 EXPEDITION. CAUGHT ON FIRE SPONTANEOUSLY AND BURNED DOWN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11385617December 30, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2020 FORD EXPEDITION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY AFTER BEING STARTED REMOTELY, WHILE ENTERING THE VEHICLE, THE CONTACT STATED THAT THE REAR WINDSHIELD SHATTERED INDEPENDENTLY. THE CONTACT CALLED MAINER FORD (1724 234TH ST NW, OKARCHE, OK 73762, (405) 267-9827) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO LOCAL BODY SHOP WHERE THE REAR WINDSHIELD WAS REPLACED. THE CONTACT ALSO STATED SHE EXPERIENCED SOME UNSTATED ELECTRICAL ISSUES WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365576October 21, 2020
VISIBILITY/WIPER
ON OCTOBER 19, 2020 MY HUSBAND AND I WERE TRAVELING ON I295 SOUTH NEAR JACKSONVILLE, FLORIDA WHEN WE HEARD AN EXTREMELY LOUD EXPLOSION SIMILAR TO A GUNSHOT INSIDE THE FORD EXPEDITION. THE NOISE WAS SO JARRING MY HUSBAND JERKED THE STEERING WHEEL BUT QUICKLY GAINED CONTROL. WE WERE LUCKY THERE WEREN'T ANY CARS IN THE LEFT LANE BECAUSE WE COULD HAVE CAUSED AN ACCIDENT. WE WEREN'T SURE WHAT HAD HAPPENED. AS WE QUICKLY ASSESSED THE SITUATION, WE COULD HEAR THE SOUND OF GLASS CRACKING ABOVE US. THE SUN VISOR ABOVE US WAS CLOSED AS WELL AS THE SUNROOF. THERE WAS NO DAMAGE TO THE SUN VISOR, BUT WE MADE THE ASSUMPTION THAT THE SUNROOF WAS THE CAUSE OF THE LOUD BANG AND THE SOUND OF GLASS CRACKING SO WE KEPT THE VISOR CLOSED. IF THE SUNROOF COVER WAS OPEN WE WOULD HAVE BEEN COVERED IN BROKEN GLASS. WE EXITED THE HIGHWAY AS QUICKLY AS POSSIBLE. WE DROVE INTO THE JACKSONVILLE CHRYSLER DODGE JEEP RAM WESTSIDE DEALERSHIP IN JACKSONVILLE FL, THAT WAS JUST OFF THE HIGHWAY AND THAT IS WHEN WE SAW THE SUNROOF HAD A LARGE HOLE IN IT AND THE GLASS WAS CONTINUING TO SHATTER AND DISINTEGRATE. IT WAS CLEAR FROM THE WAY THE GLASS WAS BROKEN ON THE SUNROOF THAT IT WAS AS IF THE GLASS WAS BLOWN OUTWARD FROM THE VEHICLE AND NOT CAUSED BY SOMETHING HITTING IT FROM OUTSIDE FROM ABOVE. ALSO THERE WAS NO DAMAGE TO THE INTERIOR VISOR OF THE VEHICLE. WE HAD NOT GONE UNDER A OVERPASS AND THERE WERE NO CARS IN FRONT OF US AND NO OTHER DAMAGE TO THE EXTERIOR OF THE VEHICLE. *HAVING DIFFICULTY UPLOADING IMAGES SO IF THEY AREN'T VISIBLE PLEASE CONTACT US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363552October 9, 2020
UNKNOWN OR OTHER
BACK UP CAMERA STOPPED GIVING ANY WARNING AND DISTANCE TO OBJECTS. IF NOT AWARE OF THIS IT COULD CAUSE THE CAR TO STRIKE AND OBJECT OR ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361658September 29, 2020
EXTERIOR LIGHTING
NEW VEHICLE PURCHASE ON 9/10/20, OWNER NOTICED HEADLIGHT BEAMS WERE POSSIBLY MISALIGNED APPROXIMATELY 9/22/20 IN A WELL LIT CITY. MISALIGNMENT WAS CONFIRMED WHEN TRAVELING FROM A TOWN WITH LESS LIGHTING ON 9/26/20. DRIVER NOTICED MISALIGNMENT CAUSES DELAYED REACTION TIME AS HILLS, CURVES, AND ROAD SIGNS WERE NOT VISIBLE. CONTACTED DEALERSHIP TO REPORT ISSUE ON 9/28/20. DEALERSHIP SCHEDULED APPOINTMENT TO REMEDY ISSUE FOR 10/15/20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361130September 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
AT 1000K MILES THE ELECTRICAL PANELS ON THE CAR LIT UP LIKE A CHRISTMAS TREE. WHEN IT WAS PULLED OVER AND PLACED INTO PARK, IT JUMPED. WE CALLED THE DEALER TO BE TOLD IT WAS A GLITCH AND WOULD WORK ITSELF OUT. THE NEXT TIME, WE TOOK PICTURES AND THEY MISDIAGNOSED IT TWICE. THE THIRD TIME, THEY SAW IT AND DID A BANDAID REPAIR AND NOW SAY THEY HAVE TO DISSAMBLE AND REBUILD THE CAR'S ELECTRICAL SYSTEM, INCLUDING DROPPING FUEL TANKS AND OTHER MAJOR COMPONENTS TO GET THERE. THEY ARE EVALUATING WHETHER OR NOT THEY "BUY BACK" THE CAR AND WE TAKE A LARGE DEPRECIATION HIT AND THE MONTHS IT TOOK TO REPAIR IT. IT WAS 1000 MILES WHEN IT HAPPENED AND THEY SHOULD HAVE OFFERED A FULL REFUND. NOW WE HAVE A CAR OF QUESTIONALBE INTEGRITY, THEY DID NOT LET US KNOW HOW BAD THE PROBLEM WAS AT THE BANDAID REPAIR STAGE, AND NOW WANT TO CHARGE US FOR A FACTOR DEFECT. THIS IS AFTER WE BOUGHT A TRUCK THAT DEVELOPED THE FORD "DEATH WOBBLE" AND RETURNED THE VEHICLE AT A LOSS. WE HAD A SUBURBAN FOR 20 YEARS AND NO ISSUES. FORD, WHILE FACING MULTIPLE LAWSUITS ON MANY CARS, WILL NOT OWN UP TO FACTORY MISTAKES. 3 MISDIAGNOSIS AND THEN A BANDAID FIX WITHOUT ACCOUNTABILITY OF HOW EXTENSIVE THE PROBLEM WAS WITH THE VEHICLE. FORD CORPORATE DID NOT ASK FOR PICTURES AND REFUSED TO GIVE US EMAIL ADDRESS CONTACT INFORMATION FOR THE LEGAL DEPARTMENT. RIDICULOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350864August 24, 2020
UNKNOWN OR OTHER
WHILE DRIVING ON A CLEAR DAY ON THE INTERSTATE (NO OTHER CARS AROUND ME) THE REAR PORTION OF THE VISTA PANORAMIC SUNROOF EXPLODED, SENDING GLASS EVERYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308177February 12, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2020 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO PANORAMIC MOON ROOF EXPLODING WHILE DRIVING. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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