Ford Expedition Complaints (2003)

615 consumer complaints on file.

#10140900October 26, 2005
ENGINE AND ENGINE COOLING:ENGINE
A SPARK PLUG BLEW OUT OF MY 2003 FORD EXPEDITION AND MESS UP THE WHOLE ENGINE, REQUIRING REPLACEMENT OF BOTH HEADS. FORD DENIES IT WAS A ENGINE PROBLEM, BUT THERE ARE THOUSANDS OF INCIDENTS LIKE MINE AROUND THE COUNTRY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140465October 21, 2005
TIRES:TREAD/BELT
DT: THE CONTACT STATED THE DRIVER'S SIDE REAR TIRE CAME APART ON THE TREAD. THIS HAPPENED WHILE DRIVING ON THE INTERSTATE AT 70 MPH. IT PULLED OFF THE BOTTOM PART OF THE TRUCK, AND DID DAMAGE TO THE BUMPER AND PAINT DAMAGE TO THE DOOR. THE VEHICLE WAS PULLED OVER AND A MECHANIC HAD TO BE CALLED TO CHANGE THE TIRE. THE TIRE STILL HAD AIR, JUST THE TREAD WAS COMING OFF. THE TIRE WAS TAKEN TO THE DEALERSHIP, BUT THEY STATE IT WAS NOT COVERED UNDER THE WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140044October 17, 2005
AIR BAGS:FRONTAL
I WAS INVOLVED IN A HEAD-ON ACCIDENT ON 9/29/05. MY 2003 EXPEDITION HAS BEEN TOTALED BY MY INSURANCE. THE PASSENGER SIDE AIR BAG DEPLOYED BUT THE DRIVER'S SIDE DID NOT DEPLOY. THE POINT OF IMPACT WAS THE FRONT CENTER OF THE CAR WITH THE MAJORITY OF THE DAMAGE TO THE FRONT DRIVER'S SIDE. I HAVE MADE 3 SEPARATE PHONE CALLS TO FORD'S COMPLAINT DEPARTMENT, AS OF TODAY NO RETURN CALLS FROM FORD HAVE BEEN RECEIVED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10139949October 7, 2005
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC, STRUCTURE
CONSUMER IS HAVING PROBLEMS WITH AIR CONDITION MAKING NOISE, POWER WINDOWS ONLY LOWER, RADIO VOLUME GETS LOUDER WHEN ACCELERATING SEAT CONTROL BUTTONS ARE INOPERABLE. *TS WATER LEAKED FROM THE SUNROOF, EVEN THOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER ON 3 SEPARATE OCCASIONS DUE TO BRAKE AND ROTOR NOISE. THE CONSUMER EXPERIENCED LACK OF POWER WHEN ATTEMPTING TO ACCELERATE. THE CONSUMER WAS UNABLE TO HEAR THE RADIO SEPARATELY WHEN THE DVD WAS PLAYING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139000October 7, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS COMPLETELY WORN DOWN AFTER ONLY 23,000 MILES. SEEMS TO BE A CHRONIC PROBLEM WITH THIS YEAR/MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134284September 19, 2005
TIRES
DT: CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED WHILE DRIVING HE NOTICED A SLIGHT VIBRATION AROUND 72 MPH. THE DEALERSHIP COULD NOT VERIFY THAT THIS WAS HAPPENING. THE CONSUMER DID HAVE THE TIRES ROTATED AND THE VEHICLE REALIGNED. THE CONTACT'S WIFE WAS DRIVING AND THE VIBRATION WAS SO BAD THAT IT DID CAUSE INJURY TO HER WRISTS. ABOUT 6-8 MONTHS LATER THERE WAS HAD A DEFECTIVE TIRE ON THE REAR PASSENGER'S SIDE, BUT THIS HAD BEEN ROTATED FROM THE FRONT. THE SERVICE INVOICE STATED THAT THE TIRE HAS HOP-IN-TIRE, AND WAS OUT OF ROUND. THE TIRE MANUFACTURER STATED IF IT WAS A DEFECT IN THE TIRE. THEY WOULD NOT REPLACE OR REIMBURSE THE CONSUMER BECAUSE THERE WERE TOO MANY MILES ON THE TIRE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136666September 9, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2003 FORD EXPEDITION WINDOW ROLLED UP ON CONSUMER'S HAND.*MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134431August 28, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE ROTORS HAVE BEEN CONSTANTLY WARPING. THE ROTORS WERE MACHINED AT 24985, 35498 AND 40520 MILES. THE DEALERSHIP TOLD ME THIS WILL BE THE LAST TIME THE ROTORS CAN BE TURNED AND NEW ROTORS WILL HAVE TO BE PURCHASED IF/WHEN THEY WARPED AGAIN. DOES NOT SEEM NORMAL FOR THE ROTORS TO BE TURNED EVERY 5000 TO 10000 MILES. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134180August 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: 2003 FORD EXPEDITION. THE CONSUMER STATED THE ROTORS CREATED A HUGE SAFETY HAZARD . THE BRAKES WERE MADE OF HARD METAL, AND THE ROTORS WERE MADE OF SOFT METAL WHICH WORE THEM DOWN. THERE WERE NO BRAKE PROBLEMS PRIOR TO FINDING THIS DEFECT. THE VEHICLE HAS 50,000 MILES ON IT, AND WAS TAKEN TO DEALER FOR REGULAR MAINTENANCE TO THE BRAKES. THE DEALERSHIP REFUSED TO LET THE CONSUMER TAKE THE VEHICLE UNTIL THE ROTORS WERE REPLACED. THEY HAD NEVER BEEN TURNED. THE ROTORS WERE REPLACED. THE ROTORS WERE WORE OUT BELOW SPECIFICATION. THIS HAPPENED A MONTH AGO. THE CONSUMER CONTACTED FORD, AND THEY CONTACTED THE DEALERSHIP. A REGIONAL DIRECTOR WAS TO INSPECT THE PROBLEM. THEY DID NOT CONTACT THE CONSUMER, HE CALLED THEM, AND THEY TOLD HIM HIS CLAIM WAS DENIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134038August 24, 2005
SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES, AIR:DISC:PADS
BRAKING SYSTEM DEGREDATION, ALL FOUR BRAKE PADS AND ROTORS NEED TO BE REPLACED AT 27K MILES. DURING THE FIRST WEEK OF DRIVING THE NEW VEHICLE I NOTICED THAT THE BRAKING SYSTEM PERFORMED WORSE THAN THE 2000 EXPEDITION I HAD JUST TRADED IN. AFTER EXPLAINING THIS TO THE DEALER, THEY DECIDED TO REPLACE ALL FOUR BRAKE PADS AND ROTORS DURING THE FIRST MONTH OF OWNERSHIP. AFTER A ROUNTINE MAINTANENCE AT 26K MILES, I WAS TOLD THAT THE BRAKE PADS HAD 10% LIFE LEFT AND ALL FOUR ROTORS NEEDED TO BE REPLACED. THE ROTORS WERE BEYOND SPECIFICATIONS FOR TURNING. I RETURNED TO THE DEALER AND THEY EXPLAINED TO ME THAT THE WARRANTY WILL NOT COVER THIS WORK AND THAT I WOULD HAVE TO PAY FOR THE REPLACEMENT. I AM AFRAID THAT I MAY NOT BE ABLE TO AVOID AN ACCIDENT DUE TO POSSIBLE TOTAL BRAKE FAILURE. THE DEALER AND MAKER SAID IT'S A MAINTANENCE ISSUE AND I AM RESPONSIBLE FOR IT'S REPLACEMENT. I HAVE HEARD OF OTHER PEOPLE HAVING THE SAME PROBLEM WITH THE 2003 EXPEDITION AND HAVE FOUND SEVERAL COMPLAINTS ON THE INTERNET WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134106August 24, 2005
EXTERIOR LIGHTING:HEADLIGHTS
2003 FORD EXPEDITION HEADLIGHTS ARE TOO DIM TO DRIVE SAFELY. HUSBAND HAS RETURNED VEHICLE TO FORD DEALER AND HAD THEM CHECKED, NOT LONG AFTER WE BOUGHT IT NEW. SERVICE DEPT SAYS HEADLIGHTS ARE FINE. BOTH MY HUSBAND AND I FEEL THAT IT IS A SAFETY HAZARD TO DRIVE WITH THE DIMS ON, BECAUSE WE CAN'T SEE FAR ENOUGH IN FRONT OF US. THE BRGHTS ARE FINE, JUST THE DIMS SEEM TO BE FAULTY. THE HEADLIGHTS WERE LIKE THAT WHEN THE CAR WAS BRAND NEW, SO IT ISN'T SOMETHING THAT STARTED DETERIORATING WITH AGE. HUSBAND THOUGHT MAYBE THEY WERE OUT OF ADJUSTMENT, AND HAD THEM CHECKED, BUT WAS TOLD THEY WERE FINE. WE OWN A FORD ECONOLINE VAN AND A FORD F-150 PICKUP AND BOTH OF THE OTHER FORD VEHICLES HAVE MUCH BETTER VISIBILITY THAN OUR 2003 EXPEDITION. DUE TO MOUNTAIN DRIVING IN A RURAL AREA IN NORTHERN CALIFORNIA, WE HAVE TO BE ABLE TO SEE FAR ENOUGH IN FRONT OF US TO AVOID HITTING ANIMALS. THE HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE FAR ENOUGH IN FRONT OF US TO AVOID ROCKS IN THE ROAD OR EVEN DEER. PLEASE INVESTIGATE THIS BECAUSE IT IS A VERY SERIOUS PROBLEM WHEN NIGHT DRIVING HERE. I AM ADDING A NUMBER IN THE FIELD (NUMBER OF FAILURES) THAT REALLY ISN'T ACCURATE BECAUSE THE HEADLIGHTS HAVE BEEN THIS WAY SINCE THE CAR WAS PURCHASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131107August 2, 2005
AIR BAGS:FRONTAL
ON THE 15TH OF JULY I WAS IN AN ACCIDENT WITH A FORD TAURUS WHICH FAILED TO YIELD A LEFT TURN IN FRONT OF ME. I WAS DRIVING A 2003 FORD EXPEDITION THROUGH AN INTERSECTION AT APPROXIMATELY 30 MPH. AS THE TAURUS EXECUTED THE TURN I PROCEEDED TO HIT HIS FRONT PASSENGER QUARTER PANEL, THE IMPACT OF WHICH MAINLY TO MY FRONT DRIVER'S SIDE. THE PASSENGER AIRBAG DEPLOYED HOWEVER THE DRIVER'S SIDE DID NOT. THERE WERE NO INJURIES INVOLVED, HOWEVER HAD THIS BEEN A HIGHER RATE OF SPEED THE OUTCOME COULD HAVE BEEN MUCH WORSE. AT PRESENT, I AM TRYING TO CONTACT FORD MOTOR CO. TO DETERMINE WHY MY AIRBAG FAILED TO DEPLOY AND THEY HAVE YET TO CALL ME BACK. THE VEHICLE ITSELF HAS $10K WORTH OF DAMAGES NOT TO INCLUDE FIXING THE DRIVER SIDE AIRBAG. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10129525July 21, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2003 EXPEDITION XLT FRONT DOOR LOCKS, PINCH THE MY ARM , WITH MY ARM RESTING ON THE WINDOW LEDGE, THE DOOR LOCKS ENGAGE AS THE VEHICLE BEGINS TO MOVE.......THE PINCH IS SO SEVERE THAT IS LEAVES A BRUISE FOR SEVERAL DAYS
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10117240July 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER WAS UNLOADING SOME MATERIALS FROM THE REAR OF THE VEHICLE WHEN ALL OF A SUDDEN IT JUMPED FROM PARK INTO REVERSE ON ITS OWN. CONSUMER WAS DRAGGED INTO THE OTHER SIDE OF THE STREET, RESULTING IN INJURY. *AK *SB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10127450July 5, 2005
AIR BAGS:FRONTAL
DT: VEHICLE WAS INVOLVED IN A FRONT IMPACT COLLISION WHILE DRIVING APPROXIMATELY 65 MPH AND ROLLED OVER. UPON IMPACT NEITHER AIR BAG DEPLOYED. THE CONSUMER DID NOT CONTACT DEALER. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10128060June 29, 2005
SERVICE BRAKES, HYDRAULIC
2003 FORD EXPEDITION DEVELOPED PROBLEMS WITH THE BRAKE EQUIPMENT.***NO ANSWER REQUIRED***. *MR THE FRONT BRAKE ROTORS WERE COMPLETELY WORN DOWN. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126761June 27, 2005
ELECTRICAL SYSTEM
DT: ORANGE WIRE UNDER THE THIRD ROW SEAT, THIS WIRE STARTED SMOKING. WE LEFT THE CAR. THIS WIRE BURNED INTO. FLAMES WERE COMING OUT FROM UNDER THE SEAT, AND IT SMOKED UP THE VEHICLE. PARKED THE CAR, AND THE CAR HAD NOT BEEN MOVED SINCE. THIS HAPPENED 6:30 PM, AND ALL THE DEALERSHIPS WERE CLOSED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126432June 24, 2005
SERVICE BRAKES, AIR:DISC:ROTOR
WE HAD EXCESSIVE BRAKE DUST AND THEN AT 29,000 MILES WHEN WE WOULD TURN RIGHT IT BEGAN SQUEEKING. WE TOOK IT TO THE DEALER AND THEY STATED WE NEEDED BRAKE PADS (FIRST TIME CHANGING AND THEY WERE NOT EVEN TO THE METAL CLIP) AND THAT THE ROTORS NEEDED TO BE REPLACED BECAUSE THEY WERE WORE DOWN BELOW THE SAFTEY LEVEL. DEALER MADE MANY EXCUSES LIKE TIRE SIZE, RIMS (THEY SALE EXACT RIMS AT DEALER) AND FINALLY STATED THEY DID NOT KNOW. WHEN CONTACTING FORD CUSTOMER CARE REP STATED THAT IT IS TOO SOON TO CHANGE BUT THAT THE REGIONAL MANAGER SAID IT IS MAINTANCE ISSUE AND THAT WE MUST PAY FOR THEM. THEY STATE THAT TECHNICAL BULLETIN (WHICH THEY HAVE ON PADS AND ROTORS) ARE NOT RECALLS SO EVEN IF THEY KNOW THEY HAVE A PROBLEM THE CONSUMER HAS TO PAY THE PRICE UNTIL THEY ARE FORCED TO DO AN OFFICIAL RECALL. THIS IS UNFAIR AND NEEDS TO BE CHANGED!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126017June 21, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: CONTACT STATES: HAS A 2003 FORD EXPEDITION, WHICH IS ONE OF THE ONES CITED IN THE REPORT FROM CNN ON THURSDAY JUNE 16, 2005 ABOUT THE CRUISE CONTROL SWITCH. SHE IS GOING TO CALL FORD TO SEE ABOUT GETTING IT REPLACED. SHE HAS 4 SMALL CHILDREN, AND SHE CAR POOLS WITH SMALL CHILDREN ALL OF THE TIME.. SHE WANTS TO FILE A COMPLAINT WITH NHTSA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126077June 21, 2005
PARKING BRAKE
DT: CONTACT STATES WHILE VEHICLE WAS PARKED AND LOCKED WITH THE EMERGENCY BRAKE IN PLACE THERE WAS A POPPING NOISE THAT CAME FROM THE VEHICLE, AND THEN VEHICLE STARTED ROLLING DOWN THE DRIVEWAY, CRASHING INTO ANOTHER PERSON'S HOME. THIS INFORMATION WAS CITED IN THE POLICE REPORT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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