Ford Expedition Complaints (1999)

946 consumer complaints on file.

#10078782June 25, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
DRIVER SIDE SIGNAL MIRROR'S REFLECTIVE SURFACE HAS DETERIORATED - DEVELOPING DARK SPOTS DUE TO CHROME PLATING DELAMINATION. FORD DOESN'T WANT TO FIX IT - HOWEVER, THIS PRESENTS A SIGNIFICANT SAFETY ISSUE. *AK MIRRORS ARE NOT WEARABLE ITEMS LIKE BRAKE PADS. HAVING A MIRRORS SURFACE DETERIORATE ON IT'S OWN IS A MANUFACTURING/DESIGN FAILURE. FORD HAS NOTED THIS PROBLEM IN THEIR TECHNICAL SERVICE BULLETIN LIST (NOTED BELOW) SO THEY ARE AWARE OF THE PROBLEM, YET REFUSE TO REPLACE THE MIRROR - INSTEAD WANTING TO CHARGE $310 FOR THE PART + INSTALLATION. MIRRORS ARE A SAFETY DEVICE, ESPECIALLY IN A LARGE VEHICLE LIKE THE THE FORD EXPEDITION - USING DEFECTIVE PARTS - ACKNOWLEDGING SAID PARTS AND THAN REFUSING TO REPLACE THEM IS INEXCUSABLE. THIS EXACT PROBLEM IS NOTED BY FORD VIA A TSB - TEXT OF TSB BELOW: ----------------------------------------------------------------------------------- MAKE : FORD MODEL : EXPEDITION YEAR : 1999 SERVICE BULLETIN NUM : 00189 DATE OF BULLETIN: SEP 04, 2000 NHTSA ITEM NUMBER: 618602 COMPONENT: VISIBILITY:REARVIEW MIRRORS/DEVICES SUMMARY: CONCERNS WITH THE SIGNAL MIRROR REFLECTIVE SURFACE DETERIORATING OVER TIME, DEVELOPING DARK SPOTS DUE TO CHROME PLATING DELAMINATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074248June 25, 2004
TIRES:TREAD/BELT
WHILE DRIVING THE VEHICLE SUDDENLY BEGAN TO SHAKE. THE CONSUMER STATED THEY HEARD A POP AND PULLED OVER ON THE SERVICE ROAD. UPON INSPECTION THE CONSUMER NOTICED THAT THE PASSENGER SIDE RIGHT FRONT TIRE HAD SHREDDED COMPLETELY. SHE SAID HER HUSBAND CHANGED THE TIRE. SHE TRIED TO GET A REPLACEMENT FOR THE SHREDDED TIRE, SHE WAS TOLD NO, BECAUSE THAT WAS NOT ON RECALL. THE TIRE WAS AN ORIGINAL EQUIPMENT FIRESTONE WILDERNESS AT P265/70 R 17 WHICH HAD ABOUT 20,680 MILES ON THEM. THE CONSUMER FEELS THAT THIS IS A SAFETY ISSUE ESPECIALLY SINCE THE TIRE BLEWOUT DURING HEAVY TRAFFIC. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078477June 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED MY 1999 FORD EXPEDITION USED, WITH 50,140 MILES ON IT. I ALSO PURCHASED AN ESP WARRANTY PLAN. MY ENGINE ALWAYS HAD A KNOCK WHEN COLD.I THOUGHT THAT WAS "NORMAL". ON THE WEEK OF APRIL 12TH, THE ENGINE KNOCK BECAME SEVERE AND THE VEHICLE HAD BEEN USING MORE OIL THAN USUAL. I BROUGHT IT TO JOHNSON FORD FOR REPAIR. MY SERVICE ADVISOR TOLD ME NOT TO WORRY, I HAD THE BEST WARRANTY PLAN THERE IS, AND THAT THIS IS A VERY COMMON PROBLEM WITH THE 5.4 ENGINES.HE EVEN TOLD ME THAT HE SPENDS MUCH TIME CALLING IN SIMILIAR CLAIMS. THE DIAGNOSIS WAS "SPUN ROD BEARINGS". AFTER TWO WEEKS, MY CLAIM WAS "DENIED", AND I REMOVED THE VEHICLE FROM THE DEALERSHIP AFTER A $6400.00 ESTIMATE FOR A NEW MOTOR. I BROUGHT THE VEHICLE TO A REPUTABLE INDEPENDENT, AND HAD TO PURCHASE A USED MOTOR FOR MY FORD. AFTER MUCH RESEARCH, I HAVE FOUND THAT NUMEROUS PEOPLE HAVE HAD COMPLAINTS ABOUT DEFECTS IN THE 5.4 LTR ENGINE. I FIND IT VERY FRUSTRATING TO HAVE SPENT $1100.00 ON A RENTAL CAR, $4300.00 ON REPAIRS, AND $335.00 TO JOHNSON FORD TO TELL ME THAT MY ENGINE FAILED. (I KNEW THAT WHEN I BROUGHT IT IN!) IN ADDITION TO THAT, I SPENT $2395.00 ON AN ESP WARRANTY THAT WAS OF NO USE TO ME. JOHNSON FORD IS CLAIMING THAT MY ENGINE FAILURE WAS DUE TO LACK OF MAINTENANCE. MOBILE TECH (THE INDEPENDENT) HAS STATED THAT MY ENGINE WAS SLUDGE FREE, AND THAT THEIR OPINION IS THAT IS WAS NOT LACK OF MAINTENANCE. I HAVE WRITTEN AT LEAST 20 LETTERS TO THE DEALERSHIP, THE BBB, AND DIFFERENT DEPARTMENTS OF FORD MOTOR COMPANY SINCE APRIL 30TH AND AM GETTING NO ANSWERS OR SATISFACTION. THE MOTOR REMAINS AT MOBILE TECH AS I HAVE REQUESTED AN EXAMINATION, AGAIN, FROM FORD MOTOR COMPANY. TO DATE, I HAVE BEEN REPEATEDLY DENIED MY REQUEST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076128June 11, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE THE VEHICLE WAS PARKED SPARE TIRE CABLE BROKE. THIS CAUSED THE TIRE TO FALL OFF FROM UNDERNEATH THE VEHICLE. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SPARE TIRE CABLE ASSEMBLY NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074841June 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
OUR LOCKED VEHICLE WAS BROKEN INTO AND A CONSIDERABLE AMOUNT OF PERSONAL PROPERTY WAS STOLEN WITH NO APPARENT FORCED ENTRY. WHEN WE SPOKE TO A POLICE OFFICER WE WERE TOLD THAT THERE WAS A DESIGN FLAW IN THIS PARTICULAR VEHICLE IN WHICH A SMALL SCREWDRIVER CAN BE INSERTED UNDER THE KEYLESS ENTRY DOOR LOCK AND POP OPEN THE DOOR LOCKS. WHEN WE INSPECTED FURTHER, WE DID FIND A SMALL DENT AND GOUGED OUT PAINT FROM APPARENT USE OF A SCREWDRIVER. WE PURCHASED THIS VEHICLE FROM A DEALERSHIP IN JANUARY OF 2004. HAVE THERE BEEN ANY SERVICE BULLETINS PERTAINING TO THIS AND SHOULD THE DEALERSHIP HAVE RECTIFIED THIS PROBLEM BEFORE PUTTING IT BACK OUT ON THE MARKET?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064610June 4, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE REFLECTIVE MATERIAL ON THE SIDE VIEW MIRRORS FADED AND CAUSED POOR VISIBILITY. DEALER WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK FIVE MONTHS AFTER THE VEHICLE WAS PURCHASED (7-99)THE MIRROR WAS REPLACED. IN 2003 THE MIRRORS WERE REPLACED AGAIN. THIS TIME THE VEHICLE WAS OUT OF WARRANTY THEREFORE THE CONSUMER HAD TO PAY TO HAVE THEM REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072880May 19, 2004
SUSPENSION:FRONT:STABILIZER BAR
1999 FORD EXPEDITION HAD FAILURE OF THE FRONT STABILIZER BAR LINKS. AFTER CHECKING ON INTERNET I FOUND THAT THERE WAS A RECALL ON 1997-1998 FORDS FOR THE SAME PROBLEM. I CHECKED WITH TWO DEALERS, FORD & MERCURY IN MY TOWN AND THEY SAID THAT THEY HAVE BEEN HAVING A CONSIDERABLY HIGHER NUMBER OF FAILURES OF THE STABILIZER BAR LINKS EVEN NOW. FORD CUSTOMER SERVICE SAID THAT THEY CAN'T HELP WITH THE PROBLEM AS THERE IS NOTHING IN THEIR DATA BASE REF. THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072569May 13, 2004
ENGINE AND ENGINE COOLING
IN DEC OF 2003 WE HAD A SPARK PLUG FOUL OUT, NOW 6 MONTHS LATER WE ARE INFORMED THAT WE HAD A RIGHT SIDE HEAD GASKET BLOWN AND A POWER STEERING PUMP LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072467May 12, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE SIDE VIEW MIRROR HAS DETERIORATED TO THE POINT THERE IS NO REFLECTIVE MATERIAL LEFT. I AM UNABLE TO USE THE MIRROR, CAUSING A SAFETY ISSUE. FORD DEALER WILL NOT REPLACE/REPAIR AS CAR IS OUT OF WARRANTY. TECHNICAL SERVICE BULLETIN ISSUED. WILL COST $300 TO $400 TO HAVE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072470May 12, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING TO MYRTLE BEACH I HEARD A LOUD BANG UNDER THE HOOD.I HAD THE TRUCK TOWED TO A FORD DEALER WHERE THEY TOLD ME THE SPARK PLUG BLEW OUT OF THE CYLINDER HEAD.I HAVE READ MANY COMPLAINTS ABOUT THIS ISSUE ON THE INTERNET. I FEEL THIS IS A SAFETY ISSUE DUE TO THE STRONG SMELL OF GASOLINE WHEN THIS HAPPENS.FORD SAID THEY WILL DO NOTHING AND IT WILL COST ME 3600.00 TO FIX THIS. WHO SAYS EVEN AFTER REPLACING THE HEAD IT WONT HAPPEN AGAIN AND AGAIN. I AM DISGUSTED WITH THE WHOLE THING. I THINK FORD SHOULD STEP UP TO THE PLATE AND FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068488May 8, 2004
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I OWN A 1999 FORD EXPEDITION. I WAS DRIVING HOME WHEN I HEARD A BUMP IN THE BACK OF MY VEHICLE. I LOOKED IN THE REAR VIEW MIRROR TO SEE MY SPARE TIRE BOUNCING OFF ANOTHER VEHICLE AND ROLLING DOWN THE STREET. IF I HAD BEEN GOING AT A FASTER RATE OF SPEED, SOMEONE COULD HAVE BEEN SERIOUSLY INJURED IF NOT KILLED. I STOPPED TO RETRIEVE THE TIRE WHEN I NOTICED THAT THE CABLE HOLDING THE TIRE HAD JUST SNAPPED. AFTER A LITTLE RESEARCH ON THE INTERNET I HAVE DISCOVERED THAT THIS IS NOT AN ISOLATED INCIDENT. WHEN I CALLED THE DEALER TO SEE IF THERE HAD BEEN A RECALL THEY SAID THERE HAD NOT, BUT THEY COULD SELL ME A REPLACEMENT FOR $78. THIS IS NOT JUST ABOUT MONEY, IT'S ABOUT A KNOWN PROBLEM THAT FORD NEEDS TO FIX. AS I SAID BEFORE, "SOMEONE CAN BE SERIOUSLY INJURED BY THIS PROBLEM". CAN YOU LOOK INTO THIS PROBLEM? THANKS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068209May 3, 2004
ENGINE AND ENGINE COOLING
I OWN THE INFAMOUS 1999 FORD EXPEDITION WITH THE HEAD GASKET OIL LEAK. THOUGH I LOVED THIS CAR FROM THE DAY I PURCHASED IT NEW UP UNTIL THE TIME AT 50,000 MILES THE OIL STARTED TO LEAK. IT IS WELL MAINTAINED AND BABIED, SO FOR SOMETHING AS SERIOUS AS THIS TO HAPPEN TO ALL OF US WHO OWN THESE VEHICLES DISAPPOINTS ME. FORD WOULD ONLY PAY FOR HALF OF THE REPAIR, BUT I BELIEVE THIS SHOULD BE A RECALL BECAUSE OF THE SERIOUSNESS OF THE PROBLEM.A HEAD GASKET BLOWING? THE HEADS ARE ALSO DEFECTIVE FROM WHAT I HAVE READ. THAT IS NOT YOUR AVERAGE REPAIR. I DON'T HAVE THE MONEY TO REPLACE SOMETHING THAT WAS INSTALLED DEFECTIVE TO BEGIN WITH. I GUESS I WILL CONTINUE TO STUFF A RAG UP UNDER THE LEAK UNTIL FORD FEELS LIKE TAKING REPONSIBILITY FOR ITS FAILURES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071730April 28, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE DRIVING DRIVER WAS UNABLE TO SEE FROM THE DRIVER SIDE AND PASSENGER SIDE MIRRORS. THIS CAUSED POOR VISIBILITY TO THE DRIVER. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH MIRRORS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065920April 11, 2004
ENGINE AND ENGINE COOLING:ENGINE
#3 SPARK PLUG BLEW OUT AT 67,000 MILES. ORIGINAL PLUGS FROM MANUFACTURE WITH ALL FACTORY PARTS. SPOKE WITH SEVERAL FORD MECHANICS AND OTHERS WHO HAVE EXTENSIVE WORK ON THIS PROBLEM. FORD ACKNOWLEDGES NO DESIGN ERRORS. I FOUND ONLINE THAT THIS HAS HAPPENED TO SEVERAL FORD OWNERS WITH THE 5.4 L V8 AND THE V10 ENGINE AND ON OCCASION WITH 4.6L V8. THIS APPEARS TO ME TO BE A DESIGN FLAW THAT FORD SHOULD HAVE RECALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065943April 11, 2004
SUSPENSION:REAR
WHILE DRIVING MY VEHICLE THERE IS A VIBRATION IN THE REAR END WITH A LOUD BUMPING NOISE. MUCH LIKE A 4X4 IN A HARD TURN. THE DEALER HAS REPAIRED THE PROBLEM FOUR OTHER TIMES AND THIS WILL BE THE FIFTH. I AM WORRIED THAT THIS COULD BE A SAFETY ISSUE WITH SOMETHING HAPPENING TO THE AXLE WHILE DRIVING. THE VEHICLE ONLY HAS 56K MILES ON IT. THE VEHICLE ALSO LURCHES FORWARD ON START UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065903April 10, 2004
TIRES:TREAD/BELT
PURCHASED A NEW SET OF YOKOHAMA GEOLANDER AT TIRES SIZE 265/70/17 MOUNTED ON 1999 FORD EXPEDITION. TIRES WERE ROTATED WITH EVERY OIL CHANGE, AND AFTER 17,000 MILES HAVE COMPLETELY WORN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065262March 30, 2004
TIRES:SIDEWALL
CONSUMER STATES TIRES SIDEWALL IS CRACKING WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063756March 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
FAULTY TRANSMISSION ON 1999 FORD EXPEDITION XLT 4X4. 31,000 MILES, NEVER TOWED ANYTHING. OUT OF WARRANTY DUE TO TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063770March 24, 2004
SUSPENSION:FRONT:STABILIZER BAR
LINK ASSEMBLY ON STABILIZER BAR BROKEN ON BOTH FRONT RIGHT AND FRONT LEFT AND TOTALLY MISSING. OCCASIONAL "THUMPING" NOISE UNDER FRONT END WARRANTED FURTHER INSPECTION AND THAT WAS WHEN THE LINKAGES WERE FOUND TO BE MISSING. FORD SERVICE DEPT. SAID THIS HAPPENS OCCASIONALLY? VEHICLE ONLY HAD 59.6K MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063830March 24, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
1999 FORD EXPEDITION. BOTH EXTERIOR MIRRORS (WITH INTEGRATED RED TURN SIGNAL CHEVRON) DELAMINATED LOST REFLECTIVE COATING ON BACK OF MIRROR. HAVE CONTACTED FORD DEALER ON TWO OCCASIONS, AND CONTACTED FORD CONSUMER SERVICES. FORD ACKNOWLEDGES SEVERAL SERVICE BULLETINS ON THE ISSUE BUT WOULD NOT TELL ME WHAT IT CONTAINED. THE VEHICLE HAD 55,000 MILES AND NOW HAS 65,000 MILES. QUOTED $169 PER MIRROR TO REPLACE MIRROR GLASS OR $400 PER MIRROR FOR COMPLETE REPLACEMENT. THE MIRROR WAS MANUFACTURED BY MUTH AND I CONTACTED THEM. THEY ACKNOWLEDGED A MANUFACTURING DEFECT AND HAD A UPGRADE KIT TO PROVIDE NEW MIRRORS GLASS FOR $216 DELIVERED TO MY DOOR. I PAID A BODY SHOP $65 FOR REPAIRS. I AM HAPPY WITH THE RESULTS. THIS IS A SAFETY ISSUE LIKE SEAT BELTS, AIR BAGS, ETC. I WILL SHIP THE OLD MIRRORS TO YOU AT MY EXPENSE FOR YOUR INVESTIGATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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