Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10865245May 16, 2016
ELECTRICAL SYSTEM:IGNITION, ENGINE
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE STARTING THE VEHICLE, AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE. IN ADDITION, THE VEHICLE STUTTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PLUG AND IGNITION COIL WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED EIGHT MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH THE SAME FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852363March 30, 2016
EXTERIOR LIGHTING
THE PASSENGER SIDE TURN SIGNAL WILL NOT WORK. I HAVE CHANGED FUSES, BULB( EVEN THOUGH BOTH WERE GOOD), AND HAVE CHECKED WIRING AND CAN NOT GET IT TO WORK. THIS IS VERY MUCH A SAFETY ISSUE AND I CAN'T IMAGINE THAT I AM THE ONLY ONE THIS HAS HAPPEN TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852364March 30, 2016
ENGINE
I WAS DRIVING MY TRUCK, WHEN IT STARTED TO MAKE A CRAZY NOISE COMING FROM THE ENGINE. I HAD TO PULL OVER AND POP THE HOOD AND I NOTICED THAT MY PLUG ON RIGHT SIDE HEAD, HAD BLEW OUT. I WAS ON THE SIDE OF THE ROAD AND ENDED UP HAVING IT TOWED BECAUSE I DIDN'T WANT TO DRIVE IT IN THE CONDITION THAT IT WAS IN. I UNDERSTAND MOST WILL SAY THIS IS NOT A SAFETY ISSUE, HOWEVER, WHEN THIS HAPPENS IN THE MIDDLE OF TRAFFIC OR GOING DOWN THE INTERSTATE, IT COULD VERY WELL BE A BIG SAFETY ISSUE. THIS IS A VERY COMMON ISSUE THAT I FEEL FORD SHOULD BE HELD RESPONSIBLE FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819870January 12, 2016
ENGINE
SPARK PLUG SHOT FROM ENGINE. HAS 112500 MILES ON SUV. WAS ICE AND SNOW ON BACK ROAD 30 MILES FROM HOME AT 14 DEGREES. SOUNDED LIKE ENGINE BLOWING UP. THEN LOAD PING SOUND IN MOTOR AND LACK OF POWER. ENGINE SHUT OFF ON IDLE. WAS STUCK. HAVE NOT SERVICED YET. FORD NEEDS TO FIX THIS ISSUE IMMEDIATELY. THIS 5.4 L TRITON SHOULD RUN FOR LONGER THAN 110,000 MILES. MY OLD DODGE WOULD NOT AND DID NOT HAVE ANY ISSUE AND IT HAD 130,000 MILES WHEN IT WAS WRECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811530December 21, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE'S DRIVER SIDE SEAT BELTS WOULD UNLATCH INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807563November 30, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS AN ABNORMAL ODOR IN THE VEHICLE AND IT CAUGHT FIRE. THE FIRE WAS ABLE TO BE EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT BELIEVED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E056000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10794966November 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 1/21/16 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749213August 17, 2015
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO ACCELERATE, THE TIRES WOBBLED. IN ADDITION, THE FRONT AND REAR OF THE VEHICLE WERE UNSTABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT ALL FOUR RIMS WERE BENT. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BELTS AND BANDS WERE WORN FOR ALL FOUR TIRES AND THAT ALL FOUR TIRES COULD HAVE BLOWN OUT. THE MECHANIC STATED THAT THE FRONT PASSENGER SIDE TIRE WAS FRAYED TO THE POINT THAT IT COULD BLOW OUT AND NEEDED TO BE REPLACED. ALL FOUR TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743691July 27, 2015
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
ON THE EVENING OF JULY 7TH, 2015 AT APPROXIMATELY 10:45 P.M. WE HEARD A COMMOTION OUTSIDE OUR APARTMENT COMPLEX AND DISCOVERED MY '02 EXPEDITION FULLY ON FIRE AND BEING DOUSED BY THE LOCAL FIRE DEPARTMENT. IT HAD JUST COME BACK FROM REPAIRS THAT AFTERNOON - TO THE PIGTAIL SWITCH AND RE-WIRING IN THE STEERING COLUMN DUE TO LOSS OF TURN SIGNALS AND RADIO. NOT ONLY WAS MY CAR DESTROYED, BUT THE CARS ON EITHER SIDE WERE DAMAGED, AS WELL AS DAMAGE TO THE APARTMENT COMPLEX. WE RETAINED AN ATTORNEY AND OUR INITIAL REPORT FROM THE FIRE DEPARTMENT STATED THE CAUSE AS "FAULTY WIRING." THE PRIVATE FIRE INVESTIGATOR WE RETAINED HAS ADVISED OUR ATTORNEY THAT THE FIRE IS DUE TO THE FLAWED CRUISE CONTROL SYSTEM THAT HAS BEEN THE CAUSE OF HUNDREDS OF OTHER FIRES IN FORD VEHICLES. WE INTEND TO PURSUE THIS MATTER LEGALLY AND WOULD SINCERELY APPRECIATE ANY ASSISTANCE OR ADVISE YOUR OFFICE CAN PROVIDE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10705982April 15, 2015
SEAT BELTS
ON MULTIPLE OCCASIONS THE DRIVER'S SIDE SEAT BELT HAS RANDOMLY UNBUCKLED ITSELF FOR NO APPARENT REASON. IF AN ACCIDENT WERE TO OCCUR THE SEAT BELT MAY NOT BE CONSIDERED A RELIABLE RESTRAINT WHICH COULD RESULT IN SERIOUS INJURY OR DEATH. AFTER MULTIPLE COMPLAINTS FROM SEVERAL CONSUMERS THIS SAFETY DEVICE SHOULD BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691689March 2, 2015
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
CAR STARTED WITHOUT ANY PROBLEMS IN THE MORNING BUT IT DID NOT SHIFT ANY GEAR, CAR WAS TOWED TO THE MECHANIC AND TAKEN TO THE MECHANIC. WHILE THE MECHANIC WAS CHECKING THE VEHICLE THE CAR CAUGHT ON FIRE, THE ENGINE AND THE WHOLE FRONT OF VEHICLE CAUGHT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10690006February 23, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT THE GEAR LEVER FAILED TO SHIFT OUT OF THE PARK POSITION. IN ADDITION, THE FOUR POWER WINDOWS AND DOOR LOCKS BECAME INOPERABLE. THE CONTACT REPLACED THE 5 AMP FUSES ON FORTY DIFFERENT OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680434February 2, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
5 AMP FUSE POPPED. REPLACED WITH ANOTHER 5 AMP FUSE. SHIFT LOCK SOLENOID ATTACHED TO BRAKE MASTER CYLINDER CAUGHT FIRE. FIRE WAS CONTAINED AND CONTROLLED. MINIMAL DAMAGES. UNSURE OF VEHICLE DRIVABILITY. COULD HAVE HAPPENED DURING TRANSIT. CONDITION UNSAFE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10669326December 31, 2014
FUEL/PROPULSION SYSTEM, ENGINE, EXTERIOR LIGHTING
SPARK PLUG POPPED OUT MY IGINITION COIL AND THE THREADING SECTION IS STRIPPED. WHEN I STARTED MY CAR AN EXPLORATION SOUND OCCURRED. ALSO, MY DRIVER SIDE HEAD LIGHT WON'T STAY LITE EVEN WITH REPLACEMENT LIGHT UNIT. ALSO CAR STALLS WHEN CAR IS FACING DOWN A HILL, EVEN WITH A FULL TANK OF GAS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668626December 28, 2014
SEAT BELTS
WHILE DRIVING, THE DRIVER AND PASSENGER SEATBELTS IN THE FRONT WILL RANDOMLY UNLOCK. THIS CAR HAS NOT BEEN IN ANY ACCIDENTS. THE EQUIPMENT IS FACTORY ORIGINALS. THIS HAS BECOME A REAL SAFETY ISSUE AS WE NEVER KNOW WHEN THEY ARE GOING TO UNLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668167December 24, 2014
SEAT BELTS
BE DRIVING ANY SPEED IT WORKS AND BOTH SEAT BELTS LOCKING LATCH WILL RELEASE WHILE DRIVING. IT HAS GOT WORSE THE FRONT PASSENGER SIDE WILL NOT LATCH ANY MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654911November 14, 2014
ENGINE
1:00 AM, STARTED ENGINE TO GO HOME FROM WORK. LOUD BANG, FUMES, SOUND LIKE SOMETHING IS CAUGHT IN THE FAN. INVESTIGATION REVEALED SPARK PLUG BLOWN OUT OF ENGINE, HANGING BY THE LEAD. MADE IT HOME DRIVING AT 30 MPH. IT APPEARS FORD HAS KNOWN ABOUT THIS FOR SOME TIME. TO SAY I AM DISAPPOINTED IN THEM IS THE UNDERSTATEMENT OF THE YEAR. VEHICLE HAS BEEN METICULOUSLY MAINTAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617360July 29, 2014
SEAT BELTS
BOTH DRIVERS SIDE AND PASSENGER LATCHES UNBUCKLE AT RANDOM TIMES. DESPITE SECURE ENTRY CONFIRMED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610392July 14, 2014
ENGINE
#3 COIL DAMAGED, SPARK PLUG BLEW OUT. HAD TO HAVE A NEW COIL, NEW SPARK PLUG, AND RETHREAD #3 HOLE. VERY UPSETTING THAT FORD KNOWS OF THIS ISSUES AND REFUSES TO DO A RECALL AND PAY FOR THE REPAIRS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598571June 16, 2014
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2002 FORD EXPEDITION. THE CONTACT STATED THAT SMOKE EMITTED FROM THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ENGINE AND THE TIMING BELT. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS AND THAT IT CAUGHT ON FIRE WHILE IT WAS PARKED AND UNOCCUPIED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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