Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11522462May 17, 2023
VISIBILITY/WIPER
I have a 2020 Expedition that we have had to change the windshield wipers out on frequently. I just replaced them last week and they are already bouncing during a heavy rain. I saw there was a recall to some of the windshield wiper arms but when I entered my VIN, mine was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522091May 15, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
The contact owns a 2020 Ford Expedition. The contact stated that while driving in the rain at 50 MPH, a vehicle hydroplaned and crashed into both the contact's vehicle and another vehicle. The contact stated that air bags did not deploy , the seat belts did not lock and no warning lights appeared upon impact. The contact and her daughter both sustained a headache and other aches to their neck and shoulders. A police report was filed. Despite the failure, the contact managed to drive the vehicle back home despite front end damage to the vehicle. The dealer and the manufacturer were both notified of the failure and both referred her to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11521070May 8, 2023
POWER TRAIN
Transmission jerks the whole car very hard when going from park to drive. Transmissions try’s to downshift when going 50, then shift up. More hard jerking/shifting when going shifting under 40-60 mph. Transmission seems defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519992May 2, 2023
POWER TRAIN
At approximately 35,000 miles we started noticing a harsh shift. We have taken the vehicle into the Ford Dealership 3 times and they have made repairs each time (overhauled main control valve body replacing the separator plate and channel plate, replaced the torque converter, replaced a broken seal inside C-clutch, replaced main valve body, flushed transmission cooler and lines). Each time the vehicle appears fine, but the harsh shift returns, typically within a couple thousand miles. The harsh shifting occurs when it shifts into 5th gear. At one point the vehicle stopped all forward movement and left me and my daughter blocking lanes of traffic at a very busy intersection - putting ourselves and other motorists in danger. Each time we take the vehicle in, the dealership test drives the vehicle and confirms the harsh shifting. One of the dealer techs stated they've had a lot of problems with the Ford 10 speed transmission. The transmission shifts start out fairly mild, but then get more intense pretty quickly. The harsh shifts have made loud clunking noises, caused the vehicle to lunge or shudder during shifts, and have almost felt like we were struck by something. On a roadtrip the transmission actually shifted hard enough that it woke my wife up who was in a deep sleep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519430April 28, 2023
SEAT BELTS
THE SEAT BELT RECEIVER IN THE RIGHT MIDDLE CAPTAINS CHAIR FAILED AND CRACKED. IT WAS RARELY USED AND STILL BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517755April 18, 2023
POWER TRAIN
Bought this car new at a dealer. Slips, Jerks, delays accelerating. Getting on the highway it slipped into nuetral, very dangerous and scary. I’ve had it to two different dealers four different times since then. Lots of wait time in between and no loaner vehicles ( they are saying due to Covid). It started with gears 5,7,8. Now it’s all gears. I’m at 35k miles. I have 60k miles on extended warranty. This is a lemon. I don’t know what to do? I’ve called Ford customer service as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517293April 16, 2023
POWER TRAIN
Anytime my SUV downshifts from a higher rate of speed, goes into reverse or shifts while going up a hill - the transmission makes an audible thunk noise, jerks the car, then proceeds to shift. It’s been in the shop 4 times and the problem hasn’t been solved. From nothing is wrong, to the “system update” to replacing gears, it’s in AGAIN. This has been on ongoing problem for 6+ months with no remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515445April 4, 2023
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that while driving between 30-40 MPH, the vehicle unexpectedly downshifted. The contact stated that during the failure, a thud was felt and heard as if the vehicle had been involved in a collision. The contact stated that during one failure, the "shift system error, service required" warning message had appeared on the instrument panel. The contact had taken the vehicle to a dealer where a mechanic informed him that the CDF sleeve might have spun inside the transmission casing. The mechanic asked the contact for permission to tear down the transmission to confirm the failure; however, the contact declined the service. The manufacturer was then notified of the failure and transferred him to the NHTSA Hotline. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514996April 2, 2023
POWER TRAIN
Cruising on the interstate and the vehicle’s throttle went dead. Vehicle acted as though I let of the accelerator and began to coast. Would not respond to accelerator (rpms went flat and no downshift). This happened approximately 10 times in a row for 5 to 10 seconds each time. I took a quick video of the instrument panel at the end, prior to me pulling off the interstate. Wrench light appeared at the end. My wife has found multiple reports of similar issues on the web. Our vehicle has been to the dealership 4 times already due to similar drive train issues (hard shifting, going forward when put in reverse, etc.). Ford has failed to fix these issues, which are commonly known to Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514289March 28, 2023
VISIBILITY
The contact owns a 2020 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513819March 26, 2023
SERVICE BRAKES
Car was fine yesterday and today my breaks don't work have to push the pedal all the way to the ground popped the hood and the break fluid is gone took it to a auto store for help they could not find a leak anywhere told me there is a recall possibly for this problem it's a 2020 never had a problem and recently took it to Kendall for a oil change so it just happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513153March 22, 2023
POWER TRAIN
Was on a 7hr road trip. Around 2hrs in attempted to accelerate to pass another vehicle using a passing lane which terminated back down to a single lane. Created an unsafe situation while passing other vehicles at 45-55 mph. Only 20-25k miles on our 2020 expedition. Transmission did not shift appropriately. Lost power and began roughly shifting between gears especially 6th to 7th gear. Warning lights and wrench appeared during/after this event. No engine or wrench lights on prior to this event. Appeared to get stuck In 10th gear and only accelerating to 45-55mph. Would randomly down shift and have rough shifting back up to 10th gear, especially 6-7th gear. Took the vehicle to the nearest Ford dealership. Stated it was transmission communication errors due to how the computer learns driving patterns. The Ford service center cleared the communication errors and disconnected the battery. Gear wrench disappeared and did not occur again for the rest of the trip. Two days later had similar acceleration issue and rough shifting but no warning, engine or wrench lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511481March 13, 2023
POWER TRAIN
I was traveling on the interstate at a rate of 75 mph. I signaled a lane change and pressed the gas pedal. I heard the engine respond and the rpm surged. The drive train went dead. There was no power at all. I checked it was in drive and it was. The car began to slow and I began trying to get off the road. Suddenly with a bit of a jerk, it drove normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511652March 13, 2023
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving 70 MPH, there was an abnormal sound coming from the vehicle, followed by hard shifting from the transmission. The contact stated that the “Service Required” message was displayed. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer to be diagnosed; however, the mechanic found no failure with the vehicle. The contact stated that the failure persisted. The vehicle was towed to the dealer again and the dealer stated that the transmission needed to be replaced, and that the manufacturer was aware of the failure. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511162March 10, 2023
VISIBILITY/WIPER
2020 FORD EXPEDITION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511284March 10, 2023
POWER TRAIN
While traveling approximately 65 MPH on State Highway 35 near Austin, TX, my Expedition violently shifted out of gear when I attempted to accelerate to move into the next lane out of the way of a commercial 18 wheeler that was changing lanes. This caused me to lose power and coast until I could recover drive ability. My family and I were sitting ducks in the middle lane of a 4-5 lane stretch of highway. I was able to get off the highway and park in the nearest parking lot. I remember seeing a red notification stating something like “No Shift” on the dashboard display when the issue happened. Immediately confirmed no other issues, transmission and cooling system temperatures were in normal range and no other check or warning lights came on. Also, did not see any leaks and all fluids were within normal ranges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510206March 5, 2023
POWER TRAIN
I recently purchased this vehicle and I have had the problem from the beginning. When driving and slowing down. Usually around 5th gear or slower, it will shift hard into the lower gear with an obvious noise(thunk) coming from the rear of the vehicle. You can also slightly feel this. I have tried to duplicate the issue without using brakes to rule that out and I have done so. It is definitely not a brake issue but a transmission/power train issue. This happens to me multiple times a day on most every drive. I have looked at multiple forums to see if this is a common issue and it seems that it is. A common issue without a reliable fix. I am hoping that of multiple people claim this issue that Ford will in fact take it seriously and fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507941February 18, 2023
POWER TRAIN
While driving on the interstate and accelerating the vehicle first shifts very hard then goes into complete limp mode, I have had to coast to a stop on the side of the interstate to restart the engine and pray it starts working again. Once it happens once it consistently happens daily till I have it repaired which ford is booking appointments for transmissions 3 months out. The manufacturer has been able to replicate the failure multiple times. Each time it happens the onboard screen flashes to see owners manual and the check engine light comes on. This has put my entire family at risk because it usually happens at 55+mph and going from that amount of speed to no engine/transmission power is terrifying. I have spoke with other owners and this is a consistent problem these machines re having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508002February 18, 2023
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
My transmission shifts very hard while driving. Mainly from 4th to 5th gear while going 50MPH on a decline. The car has been in the shop for it a couple times and have yet to “replicate” the issue or repair it. The blind monitor system keeps saying it’s having an issue responding to the transmission. I get notified on my app constantly, yet the dealership has told me they can’t replicate it therefore no repairs have been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506746February 11, 2023
POWER TRAIN
There's two different incidents oke happened at approximately 30,800 transmission made a hard clunk around 30 mph, transmission error on dash appeared but cleared as soon as I came to a stop. Transmission started working but shifting differently as in Harder shifts but not all the time. Last week on. February 4th wife stated she felt a hard shift and thought transmission dropped/broke I know ford will say can not replicate symptoms so I am reporting this incase more issues arise from ford expeditions as this can be a safety issue for family's with children or as in our case we foster and are always taking kids to where they need to be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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