Ford Expedition Complaints (2003)

615 consumer complaints on file.

#10178438January 11, 2007
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ALONG I SUDDENLY HEARD A LOUD 'BANG'. THINKING IT MUST BE A FLAT TIRE I PULLED OVER TO INSPECT MY TIRES. AFTER I FOUND NO ISSUES WITH MY TIRES, I NOTICED THAT THE NOISE WAS IN FACT COMING FROM MY ENGINE WHICH ALSO SMELLED AS IF SOMETHING WAS BURNING. AFTER HAVING THE VEHICLE TOWED TO BE INSPECTED, I WAS ADVISED THAT THE ALUMINUM AROUND THE SPARK PLUG HAD MELTED AND I NEEDED A NEW HEAD REPLACED WHICH WILL COST OVER 3000 DOLLARS. THEY INITIALLY THOUGHT THE SPARK PLUG HAD EJECTED. WHAT WILL IT TAKE TO HAVE FORD STAND BEHIND THEIR VEHICLES? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177297December 29, 2006
ENGINE AND ENGINE COOLING:ENGINE
DRIVING NORMALLY. #3 SPARK PLUG BLEW OUT DAMAGING IGNITION COIL AND RUINING THREADS. THIS SEEMS TO BE A FREQUENT PROBLEM WITH THESE FORD TRUCK ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177218December 28, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, INTERIOR LIGHTING
REAR VIEW MIRRORS FAIL TO RETURN TO CORRECT POSITION AFTER BACKING UP CAUSING A DRIVING HAZARD. THIS HAS BEEN AN ON-GOING PROBLEMS SINCE PURCHASING THIS VEHICLE - NEW IN 2003. DEALER HAS LOOKED AT IT AND STATED THEY COULD NOT DUPLICATE THE PROBLEM AND NO SERVICE BULLETINS EXISTED AS OF MARCH 2006. OTHER INTERMITTENT ELECTRICAL PROBLEMS EXIST - 1. PASSENGER SIDE REAR DOOR - AUTOMATIC LOCK DOESN'T ALWAYS OPERATE. 2. INTERIOR LIGHTS STAY ON AS IF A DOOR HAS BEEN LEFT OPEN, EVEN WHEN ALL DOORS AND HATCHES HAVE BEEN CHECKED TO ENSURE THEY ARE COMPLETELY CLOSED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176645December 20, 2006
AIR BAGS:SIDE/WINDOW
TL*- THE CONTACT WAS DRIVING ON THE HIGHWAY AT 75 MPH. SIMULTANEOUSLY THE AIRBAGS ON THE RIGHT FRONT AND REAR SIDE DOOR, AS WELL AS, THE LEFT FRONT DOOR AND REAR FRONT DOOR DEPLOYED. BEFORE INCIDENT CONTACT DID NOT HAVE ANY PRIOR NOTIFICATION REGARDING HIS AIRBAGS. HE DID GET A WARNING LIGHT REGARDING HIS AIRBAGS AFTER THE INCIDENT. IF NEEDED CONTACT CAN PROVIDE PICTURES OF HID DEPLOYED AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175269December 6, 2006
TIRES:TREAD/BELT
FORD EXPEDITION 2003 XLT, 53700 MILES, CONTINENTAL CONTITRAC SUV TIRES, TREAD SEPARATION ON LEFT REAR TIRE, DAMAGE TO THE WHEEL WELL AREA, REPLACED ALL 5 ORIG. TIRES WITH MICHELIN TIRES FOR ABOUT $1.000.00, KEPT ALL TIRES. MANAGED TO STOP CAR BEFORE ROLL OVER. NO RECALL RECEIVED FROM FORD. WHAT SHOULD I DO?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175084December 4, 2006
AIR BAGS:FRONTAL
MY WIFE AND I WERE INVOLVED IN A DIRECT FRONTAL ACCIDENT IN OUR 2003 FORD EXPEDITION ON DEC. 1, 2006 AND OUR AIR BAGS DID NOT DEPLOY. THIS WAS A RELATIVELY HIGH SPEED ACCIDENT. I SPOKE WITH A REPRESENTATIVE OF FORD AND THEIR RESPONSE WAS THEY WOULD GIVE ME A WRITTEN RESPONSE WITHIN 10 DAYS. I TOLD THEM THAT I WAS UNSURE IF MY AUTO WAS REPAIRABLE BUT IF IT WAS I HAD NO CONFIDENCE IN THE CURRENT AIRBAG SYSTEM AND FELT IT SHOULD BE REPLACED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10172968November 8, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE TRAVELING 65 MPH ON NORMAL ROAD CONDITIONS, A LOUD POPPING SOUND WAS HEARD. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO A LOCAL DEALER. UPON EXAMINATION, IT WAS DETERMINED THAT THE SPARK PLUGS BLEW DUE TO INADEQUATE ENGINE DESIGN OF THE THREADING. THE VEHICLE WAS NOT INCLUDED IN A RECALL DUE TO THE VIN. THE DEALER REPLACED THE SPARK PLUGS AND THREADING. THE CONTACT ENCOUNTERED SIMILAR COMPLAINTS ABOUT THE ENGINE AND ENGINE COOLING:ENGINE THAT RELATED TO THE CONTACT'S ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173284November 2, 2006
ELECTRICAL SYSTEM
2003 FORD EXPEDITION LOST ALL POWER AND ALMOST GOT REAR ENDED. *KB ***NAR*** THE VEHICLE CROSSED INTO ONCOMING TRAFFIC AND WAS ALMOST INVOLVED IN A HEAD ON COLLISION. THE VEHICLE FINALLY STOPPED AND WAS ABLE TO BE RESTARTED AND DRIVEN TO THE CONSUMER'S HOME. THE NEXT DAY THE VEHICLE WAS TAKEN TO A DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM AND RETURNED THE VEHICLE TO THE CONSUMER. ABOUT A WEEK LATER THE VEHICLE STALLED AGAIN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER A LEFT FOR A FEW DAYS SO THEY COULD TRY TO DUPLICATE THE PROBLEM. UNFORTUNATELY THEY WERE UNABLE TO AND THE VEHICLE WAS AGAIN RETURNED TO THE CONSUMER. THE PRIMARY DRIVER OF THE VEHICLE NO LONGER FELT SAFE DRIVING THE CAR ESPECIALLY SINCE SHE TRANSPORTED HER CHILDREN IN IT. THE CONSUMER READ SOMEWHERE THAT THE WIRING HARNESS WAS THE CAUSED OF THE PROBLEM. THE CONSUMER TOLD THE DEALER OF HIS FINDINGS BUT THEY WERE NOT INTERESTED. THEY TOLD HIM THAT THE COULD NOT FIX IT UNLESS THEY FOUND THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172281October 31, 2006
POWER TRAIN:CLUTCH ASSEMBLY, SUSPENSION:REAR
I KEPT FEELING A "SLIPPING FEELING" IN THE REAR OF MY 2003 FORD EXPEDITION. LIKE A GEAR AND NOTCHES OF THE GEAR WERE NOT LINING UP PROPERLY TO INTER-LOCK AND TURN. IT WOULD FEEL LIKE A JUMPING, SLIPPING. I TOOK IT LOCAL DEALERSHIP, THEY REPLACED THE REAR CLUTCHES. SINCE THAT TIME, IT HAS BEEN IN TWO DIFFERENT DEALERSHIPS IN LESS THAN A YEAR AND THE REAR CLUTCHES HAVE BEEN REPLACED FIVE TIMES AND NOW I AM ABOUT TO TAKE IN FOR NUMBER SIX. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171938October 26, 2006
EQUIPMENT:OTHER:LABELS, STEERING:HYDRAULIC POWER ASSIST:PUMP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON AUGUST 26,2006 TOOK MY SUV TO DEALER TO HAVE IT CHECKED OUT BECAUSE THE FRONT END WAS SHAKING REALLY BAD. WAS TOLD THAT IT NEEDED TO HAVE FRONT AND REAR ROTORS REPLACED HAD ANOTHER DEALER CHECK OUT ONLY NEED FRONT ROTORS REPLACED HAD THEM REPLACED. ON SEPT 8, 2006 TOOK BACK TO DEALER BECAUSE I HEARD A WHINNING NOISE THOUGHT IT WAS THE POWER STEERING FLUID LOW. IT CHECKED OUT OKAY DEALER CHECK IT AND WAS INFORMED THAT THE POWER STEERING PUMP WAS BAD HAD IT REPLACE. PICKED UP MY SUV AND IT WAS STILL MAKING THE SAME NOISE. WAS TOLD TO DRIVE FOR TWO WEEKS TO LET AIR BLEED OUT LINE AND BRING BACK IN TWO WEEKS CALL THEM TO LET THEM KNOW THAT THE NOISE WAS STILL THERE TOOK TO DEALER. NOTHING WAS DONE ABOUT IT. CALL THE FORD CUSTOMER SERVICE LINE AND MAILED THEM A LETTER ABOUT WHAT WAS GOING ON. THEY TOLD ME TO TAKE MY SUV TO ANOTHER FORD DEALER DID THAT WAS TOLD THAT THE POWER STEERING PUMP WAS BAD THAT I HAD PUT ON IN AUG. AND THAT SOMETHING WAS CAUSING THEM TO GO BAD. THE STEERING RACK IS THE PROBLEM. I CALL THE DEALER WHERE I'VE ALL OF MY WORK DONE ON MY SUV AND TALK TO THE GENERAL MANAGER. HE WAS RUDE AND HUNG UP IN MY FACE I CALL BACK I'M GOING TO TAKE MY SUV TO THEM TOMORROW OCT 27,2006 AND SEE IF WE CAN COME TO TERMS TO GET MY SUV FIX. BUT I'VE SEE MANY COMPLAINTS ABOUT THE SAME PROBLEM THAT 'M HAVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171346October 19, 2006
ELECTRICAL SYSTEM:WIRING
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE COMPLETELY STALLED WITHOUT WARNING AND THERE WERE NO LIGHTS ILLUMINATED. EACH TIME THE VEHICLE WAS RESTARTED, IT STALLED AGAIN. AN INDEPENDENT MECHANIC WAS CONTACTED, AND DETERMINED THE BATTERY NEEDED TO BE REPLACED. BECAUSE THE ALTERNATOR WAS NOT CHARGING THE BATTERY, THE ALTERNATOR HAD TO BE REPLACED. AFTER BOTH REPLACEMENTS, AND CHECKING THE FUSES, THE BATTERY LIGHT ILLUMINATED INDICATING THE PROBLEM WAS REPAIRED. NOT TOO LONG AFTER, THE PROBLEM RECURRED. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO DETERMINED THAT THE WIRING HARNESS WAS CORRODED. THE PART WAS UNAVAILABLE AT THE DEALER THEREFORE THE VEHICLE WAS TAKEN TO ANOTHER SERVICE DEALER WHO INSTALLED A NEW WIRING HARNESS. THE MANUFACTURER WAS NOT NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167057August 30, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS BROUGHT INTO FORD DEALER FOR A "TAPPING NOISE" IN ENGINE AREA.. DEALER RAN A TEST AND FOUND NOTHING WRONG. SEVERAL DAYS LATER ENGINE STARTING MAKING POPPING NOISES AND WAS UNABLE TO DRIVE VEHICLE DUE TO ENGINE NOT OPERATING PROPERLY..SAME DEALER TOWED TO THEIR FACILITY AND SAID SPARK PLUG IN #3 CYLINDER CAME LOOSE AND WAS EJECTED AND DAMAGED THE HEAD. THEY WANT $3K TO REPAIR THIS...VEHICLE HAS 75K MILES WITH NO MORE WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166719August 28, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT*: THE CONTACT STATED THERE WAS RUST APPEARING ON THE LIFTGATE UNDER THE HANDLE AND BETWEEN THE WINDOW AND THE DOOR. IT APPEARED TO BE BUBBLING AND RUST FORMED. THE VEHICLE WAS TAKEN TO A INDEPENDENT SERVICE SHOP FOR REGULAR MAINTENANCE WHEN THE RUST WAS OBSERVED. THE DEALER INDICATED THAT THE RUST MAY BE DUE TO WATER CAPTURED BETWEEN THE WINDOW AND THE STRUCTURE OF THE DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165694August 16, 2006
VEHICLE SPEED CONTROL
GAS PEDAL STUCK WHILE UNDER ACCELERATION. WHILE ACCELERATING FROM A STOP LIGHT THE GAS PEDAL STUCK WIDE OPEN. MANAGED TO GET TO PARKING LOT WHILE HOLDING BRAKES TO THE FLOOR. AFTER SEVERAL KICKS THE PEDAL CAME UNSTUCK. TOOK TRUCK TO FORD DEALER WHERE THE SERVICE DEPARTMENT FOUND THAT THE THROTTLE BODY STICKING DUE TO A SHIFTING IN THE LINKAGE AND CARBON BUILD UP INSIDE OF THROTTLE BODY. DEALER REPLACED PART #'S 3L1Z9E926 & F65Z9E936 AND PERFORMED FLUSH OF UPPER PLENUM WITH BG INDUCTION SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164801August 7, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PURCHASED A 2003 FORD EXPEDITION ABOUT 2 MONTHS AGO, SINCE THEN DRIVERS SIDE WINDOW REGULATOR WAS REPLACED. WEEK AND HALF AGO, PASSENGERS FWD INOPERATIVE, YESTERDAY, DRIVERS SIDE INOPERATIVE. WHEN FIRST ONE WAS FIXED. TECHNICIAN SAID IT WAS A BIG PROBLEM. THE REGULATOR CABLES BIND UP. HE SAID BAD DESIGN. STILL WAITING FOR MY APPOINTMENT TO REPAIR THE OTHER 2 WINDOWS. WHEN THESE WINDOWS FAIL. THEY ARE EITHER STUCK UP, OR DOWN. RESULTING IN A SAFETY ISSUE IN FLOODS OR WATER, OR HEAT ISSUES IF THE WINDOWS CANNOT BE ROLLED DOWN. NOT TO MENTION, EMERGENCY ESCAPE ISSUES. LOOKING ON THE INTERNET, I HAVE FOUND MANY WEBSITES WITH ARCHIVED FORUMS WITH MANY PEOPLE COMPLAINING OF THE SAME SITUATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163660July 27, 2006
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT*: THE CONSUMER EXITED THE DRIVER'S SEAT, LEFT THE FRONT DOOR OPEN AND OPENED THE BACK DOOR TO PLACE SOME ITEMS IN THE BACK. UNAWARE HER 5 YEAR OLD DAUGHTER HAD CLIMBED OVER THE FRONT SEAT AND SAT IN THE DRIVER'S SEAT FACING THE OPEN DOOR, THE CONSUMER OPENED THE BACK DOOR FARTHER TO EXIT AND THEN SHUT THE DOOR. WHEN SHE SHUT THE DOOR THE CHILD'S HAND WAS CAUGHT IN THE DOOR, HER LEFT HAND RING FINGER WAS CRUSHED, ALMOST SEVERED BY THE HINGE THAT HOOKS THE DOOR TO THE VEHICLE. WHEN THE CONSUMER OPENED THE DOOR IT CRUSHED HER FINGER AND WHEN THE CONSUMER CLOSED THE DOOR IT RELEASED HER FINGER. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10162921July 19, 2006
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH PLATE AND PINION GEAR IS FAULTY AND FORD MOTOR COMPANY DOES NOT WANT TAKE FULL RESPONSIBILITY FOR THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162791July 18, 2006
STRUCTURE
MY 2003 EXPEDITION HAD A CRACK IN THE OVERHEAD CONSOLE WHEN I PURCHASED IT USED IN 2004. I DIDN'T SEE IT AT THE TIME OF PURCHASE AND DIDN'T THINK THAT MUCH OF IT WHEN I DID DISCOVER THE CRACK. IN THE PAST YEAR AND A HALF THE CONSOLE HAS SIMPLY CRACKED APART AND THE PLASTIC IS VERY BRITTLE. I'VE GLUED IT A NUMBER OF TIMES BUT IT KEEPS CRACKING APART IN DIFFERENT PLACES. I'VE CALLED THE PARTS DEPARTMENT AT MY LOCAL FORD DEALER AND THEY TELL ME THAT I CANNOT PURCHASE THE HOUSING FOR THE OVERHEAD CONSOLE SEPARATELY. THEREFORE, I MUST PURCHASE AN ENTIRE NEW CONSOLE PACKAGE INCLUDING THE LIGHTS, SWITCH, ETC. ACCORDING TO THE DEALER, THIS PART WILL COST ME APPROXIMATELY $450.00 NOT INCLUDING ANY INSTALLATION LABOR. I DON'T NEED THE LIGHTS, SWITCH, MIRROR, ETC., BECAUSE THOSE PARTS ARE ALL FUNCTIONAL AND FINE. ALL I NEED IS THE HOUSING. THE PART CANT BE WORTH MORE THAN $10.00, ESPECIALLY WHEN YOU CONSIDER HOW EASILY IT BROKE INTO PIECES. I DON'T KNOW IF THIS PROBLEM IS PREVALENT IN OTHER EXPEDITIONS, BUT I SHOULD NOT BE FORCED TO PAY OVER $500.00 (PARTS AND LABOR) FOR A SMALL, CHEAP PIECE OF PLASTIC. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162150July 11, 2006
LATCHES/LOCKS/LINKAGES
WE OWN A 2003 FORD EXPEDITION. THE CHILD-LOCK ON DRIVER SIDE STAYS IN THE LOCKED POSITION AND THE DOOR HAS TO BE MANUALLY OPENED FROM EXTERIOR. THE SAME DOOR WILL ONLY LOCK MANUALLY AND NOT BY AUTOMATION. CAUSING MY CHILDREN NOT TO WANT TO SIT BY THAT DOOR OUT OF FEAR OF NOT BEING ABLE TO GET OUT IN AN EMERGENCY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160667June 24, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY BRAKES BEGAN TO SQUEAL AROUND 50K. THIS IS THE FIRST BRAKE SERVICING REQUIRED ON THIS VEHICLE. I WAS TOLD BY A NUMBER OF MECHANICS THAT THE FRONT ROTORS NEEDED TO BE REPLACED BECAUSE THEY WERE WORN DOWN TOO MUCH. I WAS SURPRISED ABOUT THIS AND FOUND THAT THIS IS A VERY WELL KNOWN AND COMMON PROBLEM WITH THE 2003 FORD EXPEDITIONS. APPARENTLY, THESE ROTORS ARE NOT "DEFECTIVE" IN MATERIAL OR WORKMANSHIP OTHERWISE THERE WOULD BE A RECALL. THIS IS A PRIME EXAMPLE OF POOR DESIGN AND ENGINEERING. IT IS COMPLETELY RIDICULOUS TO EXPECT ANYONE TO BELIEVE IT IS NORMAL TO REPLACE BRAKE ROTORS ON EACH BRAKE PAD CHANGE. I HAVE BOUGHT AMERICAN MADE VEHICLES MY ENTIRE LIFE. I WAS ALWAYS TOLD THAT THE FOREIGN CARS WERE JUNK AND COST A LOT OF MONEY TO MAINTAIN. OVER THE YEARS I HAVE SPENT MUCH MONEY AND TIME REPAIRING MY AMERICAN MADE CARS. I HAD BOUGHT THE CHEAPEST CAR I COULD FIND BACK IN 2000. A HYUNDAI ELANTRA. I HAVE HAD ZERO PROBLEMS. NOT A SINGLE ONE. THE MILEAGE IS OVER 100K AND I HAVEN'T EVEN NEEDED TO CHANGE THE BRAKE PADS. THIS CAR WAS THE ABSOLUTE CHEAPEST CAR I COULD FIND ON THE MARKET IN 2000. I WILL TAKE THIS AS AN ILLUSTRATION OF HOW POORLY THE FORD LINE OF PRODUCTS ARE EITHER DESIGNED OR BACKED UP BY THE MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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