Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11544397September 13, 2023
POWER TRAIN, UNKNOWN OR OTHER
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541987August 31, 2023
STRUCTURE:BODY
I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539767August 21, 2023
POWER TRAIN
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it’s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It’s like the transmission can’t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538475August 14, 2023
POWER TRAIN
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn’t enough, this is a major safety risk and I fear each time I have to take my family on a ride.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538272August 13, 2023
POWER TRAIN
Transmission slamming into gear up and down. Could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537672August 10, 2023
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that the driver’s and passenger’s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536822August 6, 2023
ELECTRICAL SYSTEM, POWER TRAIN, SEATS
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535718August 1, 2023
POWER TRAIN
This mechanical failure was reported previously on this vehicle (4/2/2023). The vehicle was repaired. The mechanical failure occurred again on July 27, 2023. The vehicle is currently sitting at a dealership 460 miles from my residence. Driving at interstate speeds (75-80mph) the vehicle's accelerator essentially goes dead. The vehicle loses speed quickly and the engine/accelerator is completely non-responsive for a period of multiple seconds before it finally engages, revs, and downshifts very hard and accelerates. The vehicle is not safe to drive. I provided videos of prior incident and have videos to support this incident upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534993July 28, 2023
POWER TRAIN
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4,or5 depending on speed and the power is restored. Meanwhile vehicle being passed is in directly next to my vehicle and I’m forced to abort the passing maneuver. This has happened multiple times and on both highway and two lane roads. A head on collision while passing on a two lane road is a real possibility when this failure occurs. It has happened while approaching a yellow traffic light and making split second decision to accelerate thru the intersection being the best option. Losing power and being caught in the middle of the intersection at red will cause an accident This is a real potential deadly defect to which Ford has made no effort to correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534321July 25, 2023
POWER TRAIN
Problems with my transmission since day 1. bought the vehicle with 7k+ miles it now has 39650, the transmission, was not shifting properly, found it was 2qts low. no difference, reprogram it, no difference. Was on highway went to pass, engine revved, car did nothing, except make a huge bang, where I thought something broke. New valve body, seemed to correct some of the issues. Another trip trans overheated 288 degrees and leaked fluid. Remedie new gasket and new pan. Another trip trans overheated 240 degrees Ford engineer says it ok to 275 degrees. Now pan is leaking fluid again and trans still running hot. There is something not right with this transmission...it still soes not shift well in lower gears and the overheating is shortening the lift of the transmission as well as spilling oil everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534459July 25, 2023
POWER TRAIN
The transmission began to shift roughly which degraded over several weeks to loud bangs and a loss of power with associated warning messages/lamps. This put the vehicle in a sort of “limp mode” in which you would have to slow down and wait for the transmission to “reset”. This occurred multiple times on the interstate, in traffic with large trucks and traffic moving at interstate speeds. Options for getting safely off the roadway with a complete loss of power are hair raising at best, particularly with our four children on board. Vehicle has been to dealer three times with a “relearn” on the transmission performed twice which was supposed to reset the adaptive shift strategy. While initially better, after several weeks the issues began to occur again and the vehicle was brought back to the dealer with a repeat of the aforementioned process. Again, it was better for a while but after a few weeks the issues began again. The third time it was at the dealer they determined it was not safe to drive and that they would need to remove the transmission. For the past 3 weeks we have been waiting for it to be repaired. Dealer claims they have several of these 10 speed transmission issues in cue and Ford is now making them open the transmissions to determine the extent of the problem. It appears this is a well documented issue with this transmission to include TSBs and multiple law suits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533795July 22, 2023
POWER TRAIN
The vehicle has intermittently made a “clunk” sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70’s and when I pressed the gas pedal to perform the maneuver the vehicle made a series of clunking notices like it could not shift into gear. When doing this I had no control over the gas pedal whatsoever and the car decelerated into the 40’s suddenly. Almost the equivalent of me braking hard. This occurred on major interstate highways at high speeds causing other vehicles having to swerve to avoid collision. The timeframe is less than a minute or two and then it finally shifts and you can accelerate again. Yes, I will let anyone inspect it. I have taken it to the dealer and they deny there is anything wrong. The last time the issue occurred it was witnessed by my daughter and we briefly saw an error “shift system fault ..”. It flashed briefly and was gone almost as fast as it appeared. But the dealer checked error codes and found nothing. There are many people online reporting the same issue and the same response from Ford. This is extremely dangerous and someone is going to get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533226July 19, 2023
POWER TRAIN, ENGINE
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532797July 17, 2023
SEATS
The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrantied repair. They will not comment on my safety concerns. I have reached out to Ford Motor Co with the same, silent response about safety. Parts are unavailable, according to them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532063July 13, 2023
POWER TRAIN
The transmission "clunks" and occasionally slips gears. Most recently we were on four lane road and I went to pass a vehicle that was driving slow. When I pressed the gas the engine revved up and RPMs went high, but the car Expedition did not accelerate. I immediately let off the gas and we all heard a loud noise and the whole car shook. My family was with me and they thought I ran over something in the road, but I didnt. It was just the transmission going in to gear. I have had the dealership look at the vehicle and they could not recreate it. They told me to bring it back when it happens again, not if it happens again. They also said it is a common issue with the 10-speed transmissions. When I look up 10 speed transmission issues with Ford vehicles, I can see that there are tons of issues out there and Ford is aware of the problem. There is even a class action lawsuit. This is a huge safety concern and I am worried about the safety of my family while driving this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529384June 28, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2020 Ford Expedition. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power and stalled, but independently regained motive power. The vehicle was taken to the dealer several times however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529255June 27, 2023
POWER TRAIN, ENGINE
Twice I have gone to accelerate and have no power. It shoots the vehicle into a fault and creates a high rpm and feels like it’s missing gears or that it didn’t shift. Both times have been close to getting us killed. Just a matter of seconds of getting hit by a semi. The other time it did it when turning through a stop light with a car coming head on. I believe it has to do with the transmission, but they don’t find anything wrong with it when they do a diagnostic. My life matters and so does everyone else that is in a vehicle. Please issue a recall on the 2020 ford expeditions to help find out why this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528807June 26, 2023
POWER TRAIN
I have a 2020 Ford Expedition with 40,000 miles on it and a Transmission problem. The first year I got it I had a incident where I was driving around 65 MPH and it just slammed it down to 1st gear on the freeway and I lost power. I tooked to the shop and they couldnt find anything. This last week I had it happen 3 times on a trip to DC. I would just be cruising and it would slam out of gear or down to a low gear all of the sudden. One of these could have been really bad! I had my whole family of 8 people of 495 outside of DC 5 lanes of traffic and it slammed out of gear, I heard a rattle and and I loss all power for about 5 to 10 seconds almost being hit by a semi. Then finally it caught another gear. This was all at 70 MPH in 5 lanes of heavy traffic! I am now afraid of traffic, high speeds, passing or merging. They say nothing can be found!! This is a lie! The same year Ford F150s with the same motor and transmission have a massive recall because they are doing the excact same thing with their 10 speed transmission!!. So much so that they cant get it back in to look at it again till September at the dealer because their Transmission guy is so busy. Please help before people get killed. I have read multiple people online saying they are having the same problem with their Expedition 10 speed transmissions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528993June 26, 2023
POWER TRAIN, ENGINE
On an express way on multiple occasions when I’ve tried to accelerate, the transmission disengaged completely. I was moving in traffic going 70-85 mph with no power to accelerate or maintain speed until the rpm hit 1000 and speed dropped below 45mph. Other times when going from park to drive or reverse the car will “clunk” and jerk like i was driving a stick shift and missed the mesh point to get into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525941June 7, 2023
POWER TRAIN
Transmission slams into gear, lacks power, has put itself into park at 55mph. Was replaced by Ford and 1,400 miles later it blew up. 2.5 hours into a 9 hour road trip the transmission started leaking and hitting the exhaust pipe and caused the fluid to flare as it hit the hot exhaust. Vehicle filled with caustic smoke and odor. Put my family (with small children) in a very dangerous situation on interstate 64 on the side of Afton Mountain. Out of the 6 months I have owned this vehicle it has been at the Ford dealership 4.5 months while they try to figure it out. Spoke to Ford Corporate the next business day and they put in a request for the Ford Buy Back as it has been in the shop so many times for the same issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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