Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11322053April 23, 2020
ELECTRICAL SYSTEM, POWER TRAIN
UPON STARTUP, THE DASHBOARD MONITOR WILL NOT LIGHT UP AND THE TRANSMISSION WILL NOT GO INTO GEAR. THIS INCLUDES NO BACKUP CAMERAS, RADIO, MAPPING FEATURE, OR HANDS FREE BLUETOOTH ON THE MONITOR, WHILE THE DASHBOARD (DIRECTLY IN FRONT OF THE STEERING WHEEL AREA) FLASHES ON/OFF THAT "TRANSMISSION NOT IN PARK", OR "OIL NEEDS TO BE CHANGED", YET THE TRANSMISSION IS STUCK IN PARK. AFTER TRYING SEVERAL TIMES TO MANUALLY PUT THE CAR INTO "DRIVE" IT WILL FINALLY START MOVING FORWARD WITH A GRINDING SOUND, BEFORE COMING TO AN ABRUPT STOP. THIS SEQUENCE OCCURS SEVERAL TIMES, UNTIL I TURN THE CAR OFF AND TRY AGAIN. IT SOMETIMES TAKES 4-5 ATTEMPTS OVER 5-10 MINUTES TO GET THE CAR MOVING WITH ALL ITEMS WORKING PROPERLY. IT SEEMS ELECTRICAL, SINCE IT ALWAYS INVOLVES BOTH THE DASH MONITOR AND THE TRANSMISSION AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322054April 23, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE RETRACTABLE/AUTOMATIC RUNNING BOARD ON THE PASSENGER SIDE INTERMITTENTLY DROPS DOWN WHEN THE CAR IS IN PARK AND IN A STATIONARY POSITION FOR A PERIOD OF TIME. (IE. 2-3 HOURS AT REST) WHEN I RESTART THE VEHICLE AND OPEN/CLOSE THE DOORS, THEN SHUT OFF THE VEHICLE, THE RETRACTABLE RUNNING BOARDS WILL GO BACK UP WHERE THEY BELONG...MOST OF THE TIME. SEVERAL DAYS LATER, THE SAME THING HAPPENS AGAIN. I TOOK THE VEHICLE IN FOR SERVICE (CRONIN FORD - HARRISON, OHIO) IN THE FALL OF 2019 AND THEY REPLACED THE RETRACTABLE RUNNING BOARD MOTOR ON THE PASSENGER SIDE ONLY. IN MARCH OF 2020, IT STARTED TO HAPPEN AGAIN, AFTER THE VEHICLE IS AT REST FOR 2-3 HOURS. I AM PLANNING TO TAKE IT IN FOR SERVICE AGAIN, BUT I'M CONCERNED THAT THIS WILL BECOME A RECURRING PROBLEM WELL AFTER THE WARRANTY PERIOD IS OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321024April 13, 2020
POWER TRAIN
TRANSMISSION SHIFT VERY HARD AND BANGS. TRANSMISSION IS CURRENTLY OUT AND BEEN AT THE DEALER FOR 2 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310324February 20, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT BOTH VEHICLE REAR DOOR LATCH FAILED TO CLOSE SECURELY. THE CONTACT WHO WAS A CERTIFIED MECHANIC PURCHASED THE PART AT GRAHAM AUTO MALL DEALER, (1515 W 4TH ST, MANSFIELD, OH 44906) AND REPLACED THE LOCKING MECHANISM HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT IN COLDER TEMPERATURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301090January 22, 2020
STRUCTURE:BODY
THE REAR WINDOW DEFROST CONNECTORS DETACHED FROM THE REAR WINDOW, WHICH MEANS THE REAR WINDOW DEFROST DOES NOT WORK AT ALL. ON TWO SEPARATE OCCASIONS, THE REAR WINDOW DEFROST SOLDER HAS DETACHED. THE FIRST TIME WAS THE DRIVER SIDE. I TOOK IT IN, AND OUR LOCAL DEALERSHIP FIXED IT WITH A GLUE-ON REPAIR KIT. THE SECOND TIME IT WAS THE PASSENGER SIDE. IT IS CURRENTLY IN WARRANTY JAIL AGAIN AT OUR LOCAL DEALERSHIP SO THEY CAN ATTEMPT TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301086January 22, 2020
STRUCTURE:BODY
IN COLDER TEMPERATURES, THE ENTIRE INTERIOR DOOR MECHANISMS FREEZE UP AND DO NOT ALLOW THE PASSENGERS TO EXIT OR ENTER THE VEHICLE. MAJOR SAFETY ISSUE! THERE HAVE BEEN SEVERAL TIMES THAT I HAVE HAD TO CRAWL TO THE BACK SEAT TO GET OUT OF MY VEHICLE. WHAT IS GOING TO HAPPEN IN AN EMERGENCY SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288452December 11, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO TURN OFF. THE CONTACT STATED THAT THE FAILURE STARTED INTERMITTENTLY AND WORSENED. THE CONTACT CALLED DICK SMITH FORD OF COLUMBIA (7201 GARNERS FERRY RD, COLUMBIA, SC 29209, (803) 254-4000) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS25128240. THE FAILURE MILEAGE WAS APPROXIMATELY 54,736.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287554December 6, 2019
SUSPENSION
DURING A ROUTINE OIL CHANGE, THE FORD DEALER FOUND ALL FOUR OF MY SUSPENSION STRUTS WERE LEAKING. UNLESS THE VEHICLE WAS DROPPED FROM 50 FEET IN THE AIR, THERE IS NO REASON FOUR STRUTS SHOULD BE LEAKING. IT HAS TO BE DEFECTIVE STRUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279694November 12, 2019
POWER TRAIN
THE VEHICLE HAS AN ISSUE DOWN SHIFTING FROM 5TH GEAR TO 4TH GEAR. IT CAUSES THE VEHICLE TO ACTUALLY SHAKE AND FEELS AS IF THE VEHICLE WAS JARRED. IT IS WORSE WHEN YOU HAVE THE BREAK APPLIED TO COME TO A STOP. THE DEALERSHIP INFORMED THAT THIS IS AN ISSUE WITH THE NEW 10 SPEED TRANSMISSION AND IT'S FUNCTIONING NORMALLY. HOWEVER IT'S VERY ALARMING WHEN THIS HAPPENS AND STARTLES PASSENGERS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277205October 30, 2019
VISIBILITY/WIPER
THE SIDE-VIEW MIRRORS ON THE 2018 FORD EXPEDITION PLATINUM ARE DEFECTIVE. WHEN ADJUSTING THE MIRROR TO A PRE-PROGRAMMED NUMBER, THE MIRRORS WILL START TO ADJUST THEMSELVES AND UNFORTUNATELY WILL GET STUCK IN AN ENDLESS LOOP OF MOVING, CLICKING, MOVING, CLICKING, ETC... THE MIRROR FAILS TO ADJUST TO THE PROPER LOCATION AND THE MIRROR MOTOR CAN'T BE STOPPED UNTIL THE KEY IS REMOVED FROM THE IGNITION AND THE ELECTRICAL SYSTEM IS COMPLETELY SHUT OFF (I.E. OPENING AND CLOSING THE DRIVER-SIDE DOOR. I'M SURE IF THE MOTOR ON THE MIRROR WAS ALLOWED TO CONTINUE TO ADJUST ITSELF IN AN ENDLESS LOOP, IT COULD POSE A FIRE HAZARD (NOT TO MENTION THE FUNCTION ITSELF IS FAULTY). THIS ISSUE APPEARS TO BE SOMETHING MANY OTHERS ON FORUMS ARE STARTING TO COMPLAIN ABOUT. FORD IS AWARE OF THE ISSUE AND HAS NOT OFFERED TO RESOLVE IT FOR ANY OF ITS CUSTOMERS. THIS ISSUE CAN OCCUR WHILE THE VEHICLE IS MOVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271794October 29, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ON THE 2018 EXPEDITION ARE AWFUL. THEY ARE FAR TOO DIM AND DISTANCE COVERAGE IS FAR TOO SHORT. THEY HAVE A SHARP CUT OFF THAT MAKES IT SEEM LIKE SOMETHING IS IN THE WAY OF THEM. THE BRIGHTS ARE BETTER, BUT NOT NEARLY WHAT THEY SHOULD BE FOR A 2018, $60K+ VEHICLE. THIS IS A HUGE SAFETY CONCERN. NOT CONFIDENT THAT I WOULD SEE SOMETHING IN THE ROAD WITHIN A REASONABLE TIME TO SAFELY AVOID IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256622September 19, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. WHILE DRIVING 40 MPH, THE AIR CONDITIONING VENTS WERE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO O. C. WELCH FORD LINCOLN (LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100) WHERE IT WAS DIAGNOSED THAT THE FRONT AND REAR EVAPORATORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 36,730. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255235September 13, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
EVEN THOUGH I HAVE PUT THE CAR IN PARK, IT STILL MOVES AND HAS HIT ME AND SOME OF THE PASSENGERS GETTING OUT THE CAR WITH THE DOORS AND OTHER PARTS OF THE VEHICLE ALMOST RUNNING US OVER. THE VEHICLE WAS PUT IN PARK ACCORDING TO DIAL. HOWEVER, IT STILL MOVED.
Crash:
No
Fire:
No
Injuries:
6
Deaths:
0
#11254873September 12, 2019
SERVICE BRAKES, STEERING, WHEELS
VEHICLE FRONT DRIVER SIDE TIRE/RIM/CYLINDER HAS A POPPING SOUND. IT POPS AS IF THE CALIBER OR BRAKES HAVE SOMETHING BROKE OR DIRT IN IT. I CAN HEAR THIS WHEN DRIVING SLOW AND WHEN IN REVERSE BACKING UP. ONLY HEAR SOUND WHEN DRIVING. BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHEN I PURCHASE THE VEHICLE, TOOK BACK TO DEALERSHIP TWICE AND THEY COULD NOT FIND OR FIX THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254400September 10, 2019
SUSPENSION
2018 FORD EXPEDITION FX4 LOADED. UNDER 10,000 MILES REAR SHOCKS LEAKING AND HAD TO BE PLACED. THEY ARE SUPPOSED TO BE HEAVY DUTY WITH FX4 PACKAGE. NO OFF ROAD USE. NO TOWING. NO HEAVY LOADING. CAREFUL LARGE CITY AND HIGHWAY DRIVING. CAREFUL BREAK-IN AND NO HITS, HARD CONTACTS, OR OTHER IMPACTS OR CONDITIONS. REPLACED WITH OEM FROM FORD. BUT IF DEFECTIVE THEN LIKELY THE REPLACEMENT PARTS WILL BE DEFECTIVE AS WELL. $65,000 VEHICLE. 55 YEARS OF OWNING MANY VEHICLES INCLUDING 2 WRANGLERS, 3 4X4 HONDA PILOTS, 4X4 NISSANS, MERCEDES, ETC., NEVER HAD ANY SHOCK LEAKS AT ANY MILEAGE OR WITH ANY USE INCLUDING TOWING AND OFF ROADING. FORD MUST BE BUYING DEFECTIVE CHINA MADE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229098July 2, 2019
SEAT BELTS
THE SEATBELTS ON THE OUTSIDE 2ND ROW SEATS WILL NOT FIT BIGGER PEOPLE BECAUSE ONLY THE LAP BELT PORTION OF THE ASSEMBLY IS TOO SHORT. THIS SEAT BELT INFLATED OVER THE VERTICALS PORTION OF THE BELT SO IT CANNOT USE AN EXTENDER. THE SOLUTION IS TO LENGTHEN THE LAP PORTION OF THE SEATBELT. TWICE, THIS VEHICLE HAD TO BE DRIVEN WITH PERSONS IN THAT SEAT WITHOUT A SEATBELT BECAUSE IT WOULD NOT FIT. INVESTIGATION REVEALS THESE SEATBELTS ARE MADE FOR TEENS, HOWEVER THEY SHOULD FIT ANYONE RIDING IN THE SEAT. WE ASKED FORD CUSTOMER SERVICE TO HELP SOLVE THIS PROBLEM, HOWEVER THEY QUICKLY CANCELLED OUR CASE. I CALLED AND RE-OPENED THE CASE. # CAS-21718846-M4J6B6. THE VEHICLE WAS IN MOTION WHILE THE TWO PERSONS WERE UNABLE TO USE THE SEATBELTS. NOTE: THE LAP PORTION OF THE SEATBELT IS NOT INFLATABLE, AND IS TOO SHORT, WHILE THE INFLATABLE PORTION IS THE VERTICALS PART AND IS PLENTY LONG AND WOULD FIT ANYONE. THE LAP PORTION NEEDS TO BE LENGTHENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221855June 22, 2019
VEHICLE SPEED CONTROL
SPEEDOMETER IS READING INCORRECTLY, DOES NOT MATCH GPS REPORTED SPEED OR THE PLAY PLACE OFFICERS SPEED WHEN HE CLOCKED ME GOING 13 MILES AN HOUR OVER THE SPEED MY ADAPTIVE CRUISE WAS SET AT. CRUISE CONTROL WAS SET AT 76 MILES AN HOUR AND MY PHONE WAS NOT ON THE GAS, THE GPS ON MY MAP APPLICATION SHOWED I WAS GOING 87 MILES AN HOUR AND THAT IS THE SPEED THE POLICE OFFICER NOTED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221265June 19, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
TL* THE CONTACT OWNS A 2018 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE CONTACT DISCONNECTED THE BATTERY. ALSO, THE RUNNING BOARDS FAILED TO RETRACT AND THE STEERING WHEEL PULLED TO THE LEFT AND RIGHT. THE CONTACT STATED THAT THE DRIVE CONTROL MALFUNCTION SERVICE REQUESTED, HILL DESCENT FAULT, ELECTRONIC LIMITED SLIP DIFFERENTIAL, REDUCED TORQUE, DRIVE CONTROL, PRE COLLISION ASSIST NOT AVAILABLE, SERVICE ADVANCETRAC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD (8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, (816) 505-1818) AND SEEKINS FORD LINCOLN (1625 SEEKINS FORD DR, FAIRBANKS, AK 99701, (907) 459-4000) WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR NEEDED TO BE RESET AND THE STEERING WHEEL NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21880081. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220048June 14, 2019
ELECTRICAL SYSTEM, SEAT BELTS, SUSPENSION
TAKATA RECALL. ON 4/29/19 THE 2ND ROW MIDDLE SEAT BELT WAS REPLACED AFTER HAVING BEEN IN THE SHOP 2X FOR DIAGNOSIS. IT WOULD NOT RELEASE OUT TO BUCKLE. IT KEPT SNAGGING ON ITSELF INSIDE. ON 6/11/19 THE VEHICLE WAS TAKEN IN TO BE DIAGNOSED FOR BAD STRUT. TURNS OUT 3 OF THE 4 WERE BAD AND NEED REPLACED. THE DEALERSHIP WOULD NOT REPLACE THE 4TH STRUT EVEN THOUGH SHE STATED ITS BEEN A BIG PROBLEM LATELY. ALSO THE LIFT GATE WAS INSPECTED AS IT OPENS AND CLOSES ON ITS OWN PERIODICALLY. THEY COULD NOT GET THE LIFT GATE TO RECREATE THE PROBLEM AND SINCE THE VEHICLE DIDNT THROW A CODE FOR IT THEY CANT DO ANYTHING ABOUT IT. I HAVE AN APPOINTMENT FOR 6/19/19 TO HAVE THE 3 STRUTS REPLACED AND THE LIFT GATE CHECKED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219485June 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
FOLLOWING COMPUTER ISSUES THAT CAUSED THE FOLLOWING: BAD STEERING SENSOR (PLAY IN THE STEERING), TRACTION CONTROL WARNING, HILL DECENT WARNING, RUNNING BOARDS NOT WORKING, FORD SYNC FREEZING: RADIO, TEMP, BACK UP CAMERAS, PHONE NOT WORKING. MONITOR TURNS OFF AND ON WHILE DRIVING. MONITOR WILL NOT TURN OFF WHEN CAR PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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