Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11557645November 30, 2023
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving 75 MPH, the vehicle suddenly shifted into neutral independently. The contact was able to pull over to the shoulder of the roadway, after which the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was taken to another dealer, who was also unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557206November 28, 2023
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that while operating the vehicle, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated. Additionally, the vehicle experienced jerking and shuddering while shifting gear with the Power Train fault message displayed. The vehicle was taken to the local dealer who diagnosed that the camshaft timing chain, phasers, and variable valve timing solenoid were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 91,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557078November 27, 2023
POWER TRAIN
Driving down road went to pass and lost all power almost causing a collision. Then transmission reengaged.with a very loud thud. Vehicle continues to do this and has done this since day. One randomly when downshifting usually around the eighth gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556571November 23, 2023
ENGINE
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556200November 21, 2023
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at various highway speeds, the transmission malfunctioned, causing the vehicle to suddenly decelerate. Additionally, the transmission abruptly shifted into gear and while attempting to accelerate from a stationary start, the engine revved very high causing the vehicle to abruptly lunge forward. The vehicle was taken to the local dealer who rebuilt the transmission on two separate occasions, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555518November 16, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
APIM failure which results in loss of screen and information that has safety related items. Ford should provide a recall on all failed units. Customer forums have many complaints about this item.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552585October 30, 2023
POWER TRAIN, ENGINE
Transmission slip in 4A and above gear 4 at speed..hesitation at speed accelerating inconsistent, clunking/jerking from park to reverse when parked. 22’s have lawsuit…don’t understand why 20’s aren’t included. Need recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552249October 27, 2023
POWER TRAIN
Routinely the vehicle shifts erratically, can't seem to find the right gear, and loses power. I am surprised that I have not been rear-ended yet as the vehicle loses power on busy roads and freeways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552143October 26, 2023
POWER TRAIN
Transmission has always been faulty in the vehicle. The vehicle constantly hesitates. We have had a number of incidents when turning the transmission hesitates and come close to getting hit. Car hesitates and slips when entering freeway and we almost get rear ended. Last week I was on the freeway and a semi started to come in my lane I attempted to floor it to avoid a collision and vehicle hesitated and did not take off. I had to swerve onto the shoulder to avoid the accident. I have notified Ford 5 times of the problems. Ford has attempted to fix the transmission 3 times and failed every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552146October 26, 2023
POWER TRAIN
Transmission is awful hestiates and is going to cause serious accident. Latest incident occured on freeway semi started coming into my lane without seeing me and I floored it. Car hesitated I had to swerve onto the shoulder to avoid the accident. There have a number of occurneces over the 3 years we have owned the car where we have almost got hit because the car hesitates. My wife will not let our kids ride in the car because it is unsafe. Ford has attempted to fix the transmission 5 time and stil has not suceeded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551787October 25, 2023
STRUCTURE:BODY
Driver's door latch inoperable when in freezing weather, potentially blocking egress in emergency situation. Ford has issued a service bulletin to address this safety concern and engineering (and testing!) flaw, yet will not cover safety concern because car is out of warranty. SSM 50571 - 2018-2021 Expedition And 2020-2021 Explorer - Doors Intermittently Unable To Lock/Unlock And/Or Difficult To Open In Freezing Temperatures Some 2018-2021 Expedition and 2020-2021 Explorer vehicles may intermittently exhibit doors unable to lock/unlock and/or difficult to open in freezing temperatures. This may be due to water entering the interior door latch lock indicator cable assembly. To resolve the condition, replace the affected latch and cable assembly per Workshop Manual (WSM), Section 501-14. Use the latest level service parts only. APPLICABLE VEHICLES 2020 - 2021 CAR: TW U625N EXPLORER 2018 - 2021 TRUCK: B8 U553N EXPEDITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551569October 24, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was sitting at the kitchen table with my children doing some painting projects for Halloween and my car started smoking, my alarms started going off and within a matter of minutes my car was completely engulfed in flames, I grabbed my kids and ran outside as the car was close to our house and we then called 911. By the time the fire department arrived the car was a complete loss, and my house has sustained minor damages.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11550634October 18, 2023
ENGINE
While I was driving (in drive) down a busy street, my car suddenly turned off. It was raining at the time, and I managed to coast to the side of the road and turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548040October 3, 2023
POWER TRAIN
Hard shifts into gears, when accelerating to pass a vehicle vehicle stalls and loses all power even on interstate and will not accelerate until it gets down to 15-20MPH. Almost wrecked several times because of this as I went to pass another vehicle. Very very dangerous at highway speeds. No warning lights or anything came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547742October 2, 2023
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
We were driving on the highway and attempting to change lane when the engine ceased to work properly, the vehicle would not excelerate and a indicator with a crowbar came on. As we begin to steer toward the shoulder of the road we narrowly avoided getting hit by cars behind us. The car then begin to work again. We took it to the dealer who ran a diagnostic and stated there is no problem but the vehicle periodically does this and so our use of it is limited as we are afraid it could cause a fatal accident. The dealer did not inspect any of the vehicles parts and no warning indicator was present prior to the car shutting off. Our vehicle has the V6 turbocharged engine just like the Ford F150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547247September 29, 2023
POWER TRAIN
1. Power train (transmission) slips causing the vehicle to jerk. Issue is most noticeable when accelerating out of 3/4 gear to 5th and into 10th. Yes available. 2. The vehicle randomly without a noticeable pattern, and when stopped at a light, the engine would shutoff (which is designed with auto start stop) but when stepping on the gas pedal, would not start back up. It would need to be put in park and push start the motor. Additionally, when the vehicle is on an angle, even if the emergency break was set while the vehicle is in neutral and then out in park would shift violently when putting the transmission from park to drive or reverse. 3.multiple Ford dealers were contacted for support but the soonest appointment was 90 plus days out. When the vehicle was dropped off it sat for three days before a call to the manager helped a tech “look” at it. The fix was a so call update to the onboard computer. Vehicle still shifts hard when going into 5th and 10th and when moving from park into drive or reverse on any incline regardless, wether the emergency break is set or not. 4. No. 5. No on board signage, except the battery light when the issue happened with the engine shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547423September 29, 2023
ENGINE
The transmission frequently hesitates or fails to engage gears when changing speeds. Sometimes the vehicle will fail to engage when increasing speeds on the highway to pass another vehicle and go into a neutral state momentarily causing the vehicle to drastically lose speed. This can happen anytime even when going at slower speeds. FORD has assessed the problem and knows that 1,000s of people are experiencing these very dangerous situations but do not have a solution for the problem. This defect could result in a catastrophic event. FORD should recall these vehicles and compensate customers until a solution to this major flaw is found. This has been happening over the last 6 months of driving. Countless number of incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546641September 26, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2020 Ford Expedition. The contact stated that upon shifting into drive (D) after he had reversed, the rearview camera remained activated, then the screen turned black. The contact stated that the failure had been recurring while driving and had caused the infotainment system to become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the Accessory Protocol Interface Module (APIM) had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545226September 18, 2023
POWER TRAIN
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544874September 16, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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