Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11592135June 3, 2024
POWER TRAIN, UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
We bought a 2019 Ford expedition max xlt. On a trip we kept having problems with it jumping out of gear and it felt like the transmission was going to fall out. We looked it up and found several complaints on this same problem with the 2019 models although I can't find any recalls that would have fixed the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592152June 3, 2024
SEAT BELTS
My wife was driving her 2019 Expedition alone approximately 50 MPH and unexpectedly heard what she described as a gunshot and the seatbelt instantly tightened against her. There was no warranted reason for this incident. There was no collision, not even a jolt to the vehicle such as a pothole or the like. This is the second time occurrence to this vehicle. The front Passenger side seatbelt did this 7 months ago with no one seated there. The airbag light has been on since the first incident. Now the Driver's seatbelt is stuck in that position, will not retract or adjust at all. We will be bringing the vehicle in to a dealer to access issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591362May 29, 2024
SEAT BELTS, SEAT BELTS:PRETENSIONER
The contact owns a 2019 Ford Expedition. The contact stated that the rear driver’s side seat belt pre-tensioner inadvertently deployed and locked. As a result, the seat belt pre-tensioner failed to retract or extend. The vehicle was taken to a local dealer where it was diagnosed that the seat belt retractors needed to be replaced. The contact referenced NHTSA Campaign Number: 24V099000 (Seat Belts). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 59,830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590997May 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated there was an abnormal ticking noise coming from the vehicle while idling. There was no warning light illuminated. The vehicle was initially taken back to where the vehicle was purchased and the contact was informed that the noise was related to the engine solenoid; however, the contact was assured that no repair was needed and that the noise was normal. Overtime, the contact stated that an abnormal rattling noise was coming from the vehicle at cold start of the engine and the ticking noise persisted. The manufacturer was notified of the failure and the contact was given a case number. The manufacturer then referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590536May 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling noise coming from the cam phaser. The vehicle failed to start occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer and was repaired under Customer Satisfaction Program: 21N03: The vehicle was repaired, but the failure recurred. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the cam phasers. The manufacturer was contacted, but no assistance was provided, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590328May 23, 2024
SEAT BELTS
I am filing a complaint because they released this recall and are not putting any effort into finding a solution. This recall is affecting our livelyhood and should be a pretty straight forward fix. I don't understand why they released the recall at the beginning of the year and I was told by Ford they have no plans to fix the recall in a timely manner. I have head it could be the end of the year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589766May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds, the vehicle started shuddering and jerking while shifting gear. The contact stated that there was a loud knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589171May 16, 2024
SUSPENSION
The contact owns a 2019 Ford Expedition. The contact stated that upon purchase of the vehicle, the rear driver’s side strut was replaced. Recently, the vehicle was taken to an independent mechanic for a routine maintenance check; while being inspected, the contact was informed that the passenger’s side rear and driver’s side front struts had been saturated with oil. The passenger’s side front strut had also started to leak but was not saturated in oil. The dealer was notified of the failure. The manufacturer was also notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 25,870.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589045May 16, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the contact stated that the vehicle was rattling and jerking. The contact stated that the failure occurred while driving above 35 MPH. The vehicle was taken to an independent mechanic where it was diagnosed with a failed CDF Drum. The contact was informed that the CDF drum in the transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589002May 15, 2024
ENGINE
Not sure if this is the right place but it’s the cam Phaser rattle issue on the Ford 3.5 it happened to my 2012 F150 and now it happened on my 2019 expedition started about 80,000 miles now has 115 and they have refused to pay. This has been happening for at least 12 years with no accountability to ford Something needs to be done because it’s like a $4500 repair and they know that it’s a problem with these engines, but they keep selling them without fixing the problem please make them do a recall on this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588732May 14, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the transmission experienced rough shifting, with the check engine warning light illuminated. The vehicle also hesitated while attempting to accelerate and was idling roughly. The vehicle was taken to the local service center which diagnosed that the transmission camshaft position timing was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588460May 13, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated while driving at approximately 50 MPH, there was an abnormally loud pop coming from an unknown location in the vehicle, and the front passenger’s side seat belt failed to extend. In addition, the air bag warning light had illuminated. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588573May 13, 2024
ENGINE, POWER TRAIN
Cam phasers are making loud noise on cold start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588574May 13, 2024
POWER TRAIN
Transmission slips at 23 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587459May 7, 2024
ENGINE
Ford has a recall for 2019 Expeditions. This recall replaces the Cam Phaser, which if this fails, the vehicles engine will not start. This leaves the occupants of this vehicle stranded. Our 2019 Expedition was experiencing these issues and ford acted on the recall, replacing the cam phaser at 58,000 miles. This repair/ replacement would cost the owner well over $2000.00 of out of pocket expense. Our vehicle is currently experiencing the exact same issue at 113,000 miles and Ford will not honor the recall a second time. The math doesn't lie. The life of this cam phaser is lasting under 60,000 miles. If this is a know defect by Ford Motor Co., why are they not being held accountable to fix the underlying issue, or at a minimum continue to repair the known issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587498May 7, 2024
ENGINE
Cam Phasers were replaced in Oct 2021 due to a service bulletin. The cam phasers are defective and have to be replaced again. This is all over forums, social media as well as dealers knowledge. Ford has redesigned the cam phasers but they refuse to cover a replacement. How is this legal when there are so many with the same problem! My Expedition is at the dealer and they have determined the issue and even filed a claim with Ford. Ford denied the claim. I don’t understand how this is even possible. This is not a small number of people with this problem. It’s massively widespread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586838May 3, 2024
POWER TRAIN
Problems with vehicle not staying in neutral problem with vehicle just losing power in the road problems with the shift system error coming on after taking to the dealership to find out there’s issues with the transmission. Apparently this is a pretty common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586292May 1, 2024
SEAT BELTS
The seatbelt failed just like it is stated in the recall. Recall #24S06. The dealer is stating they have no fix for this problem and charging $1000 to put the same faulty seatbelt back in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585240April 25, 2024
POWER TRAIN
In April 2024, the dealer that I purchased my new 2019 Ford Expedition from (in 2019) diagnosed my vehicle with needing the cam phasers replaced, after hearing rattling sounds. After doing some research, I learned that, in November 2021, Ford had issued Customer Satisfaction Program 21N03 -- recognizing that the cam phasers were defective and needed replaced. However, I have come to learn that my VIN number was not included in 21N03 -- for whatever reason. And as such, neither my dealer nor me received notice of 21N03. The dealer is refusing to replace the defective cam phasers. Ford is saying -- it's not covered because my VIN isn't included in 21N03. But nobody can tell me why. It's a 2019 Ford Expedition that SHOULD BE included in the recall. If it isn't, why?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585294April 25, 2024
POWER TRAIN
I've had a problem with these two service bulletins: TSB 24-2101 and TSB 23-2143. They are known issues with Ford. I am three weeks out of warranty, and they won't fix these things. These items should be recalled as they are defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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