Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11583943April 18, 2024
UNKNOWN OR OTHER
The evaporator hose was faulty and wasn't connected right. It caused water to settle under the passenger side carpet and mold to grow underneath. Wire wraps along the inside of the door and base floor also have mold. Myself and family breathing in mold spores is a complete health risk. It has been confirmed by a Ford dealership and an insurance representative was contacted who also confirmed. There were not any warnings of this failure. The dealership stated this has been a common problem but has not be recalled for this type of vehicle at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583462April 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle has had power issues since day 1. Lost power driving 70 on freeway. When we go to start everything flickers and flashes. Take to the dealer and it’s not a problem until it breaks. 4/5 years of this issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583360April 16, 2024
POWER TRAIN
I had my 2020 Expedition looked at for transmission issues. Vehicle at times gets stuck and gears do not shift which causes vehicle to lose power both on the HWY and regular streets. I took into dealership on 3/20/24 they said they would have to get transmission module reset as this is a known issue with the expeditions. Well here I am 3 weeks later and vehicle is doing the same thing when I was driving down the street and attempted to switch lanes vehicle would not go into gear and sounded like something was breaking off of it. It has done this 3 times within the last 10 days. Vehicle at dealership now and tech is saying they can not reproduce issue so they can not fix. I told them I have done research on this issue and states that it could be selenoids. This is not something normal that should be happening to a 2020 expedition. Transmission issues were we can get injured from vehicle malfunctioning. I was stuck in the middle of an intersection when vehicle transmission malfunctioned on this occasion. other instance family was on the HWY their is no warning to when this is going to happen and speed is not a factor since it has happened on HWY and street driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583199April 15, 2024
VEHICLE SPEED CONTROL, POWER TRAIN
Vehicle is slipping back into natural when driving. Vehicle losses power and won't move almost causing me to get hit from incoming traffic. It's a known problem with ford and should be responsible for the 7k cost for new transmission.. please investigate this. It's too early for a transmission a fault on a 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582376April 11, 2024
STRUCTURE
The contact owns a 2020 Ford Expedition. The contact stated that the front passenger’s side air conditioning tube was leaking fluid, causing the carpet on the front passenger’s side floor to become wet. The vehicle was taken to a local dealer where it was diagnosed but the results were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,185.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580209March 30, 2024
UNKNOWN OR OTHER
While driving, if another vehicle passes while on a two line road, the hood will raddel. Getting out and inspecting I see flex in the hood where attached to hydraulic to hold hood up. The weekend I bought our Ford Max, we went to NC, while driving we saw flexing in the hood, at the time we thought it was illusion from reflection from the guard rail. We continue to have flexing would call it buckling and can hear the hood trying to separate from the latch. If some one forgets to shut the hood or latching lock fail, the hood will fly up and cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580223March 30, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578454March 20, 2024
POWER TRAIN
I was driving on the highway and suddenly it felt like a hard shift and the vehicle was in what seemed to be neutral (I was pushing the gas, engine revving) but no forward motion. At 70 miles an hour in traffic, it was very dangerous. I have 70k miles so I would not expect problems of this nature. There was no warnings prior to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577676March 15, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The transmission is skipping or jerking randomly. It has happened several times while driving on the expressway and when driving on the regular roads. It is concerning that this is happening more often which puts my and my family's lives at risk when we are driving at high speed on expressway and vehicle will jerk and gears get stuck which can cause me to get hit by another vehicle or semi truck. There is no warning that this is going to happen. I bought the truck in Sept 2021. It happened to me in May of 2022 and has been happening more often now. I took truck to dealership on 3/13/24 and service adviser just told me that they know this is common in the expeditions but that the transmission module needed to be reset. I asked if this covered under warranty since it is known issue and should not be happening to brand new vehicles. I also spoke to a friend who has a similar expedition and this has happened to them where their vehicle has left them stranded for transmission jerking all of a sudden. Ford needs to fix this issue. I should not have to pay for Ford to recaliberate the module to get the transmission to work properly. I also had them check my radio screen because it keeps going to a black screen and/or gets stuck on the rear camera not having access to anything on the screen. I was also told by advisor that they had to put a new module in it because again this is a known issue on the computer screen as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575418March 4, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Timeline of Recent Issues and Service Dates: Date Repair Order Date Invoiced and Picked Up Mileage Issues [XXX] [XXX] 21,735 Oil Change; Transmission; Sunroof; Gas Gauge; Door Seal; Power Running Boards; Park Assist [XXX] [XXX] 30,081 Safety Recall; Power Running Boards; Transmission [XXX] [XXX] 33,909 Wipers, Power Running Boards; Transmission [XXX] [XXX] 35,695 Internal Vent and Control Module; Rear Wiper Blade [XXX] [XXX] 43,912 Transmission [XXX] [XXX] 49,144 Oil Change; Check Up Transmission; Rear Brakes [XXX] Present 49,371 Emergency Break Down Mountains- Powertrain and Electrical Issues [XXX] Routine maintenance service at Mark Ficken Ford, including an oil change, tire rotation, and rear brake work. Video documentation confirming the vehicle's good working order post-service. [XXX]: Vehicle experiences severe issues while on a family trip, including shaking, flashing check engine light, and loss of power in the gas. Attempted restart at BP Station after a 20-minute break; vehicle runs smoothly. Decided to drive to the nearest Ford Dealer for further inspection. Recurrence of issues, leading to the vehicle shaking, stalling, and eventually dying [XXX]. [XXX] Vehicle towed to Asheville Ford for repairs. Contradictory issues identified by Asheville Ford, with additional services recommended. Repairs completed on [XXX]. [XXX]: Vehicle retrieved from Asheville Ford, exhibiting new issues such as delayed engine start, increased engine noise, rough running, and sporadic electronic malfunctions. Video evidence documenting the observed issues. Due to the ongoing and unresolved nature of the issues, the vehicle was dropped off at the Mark Ficken Ford dealership after hours on the [XXX], and keys were securely deposited in the night box, and I Ubered home. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574665February 29, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving at an undisclosed speed and accelerating, the transmission failed to shift above 3rd gear. There was no warning light illuminated. The vehicle was towed to the dealer and a diagnostic test was performed. The contact was informed of the internal failure of the transmission and that the transmission needed to be replaced. The contact stated that the transmission was slipping and shifting hard while accelerating. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and informed the contact that certain 2020 Ford Expedition equipped with the 10-speed transmission were being recalled. The contact was referred to the NHTSA Hotline. The approximate failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573703February 23, 2024
SEAT BELTS
The second row passenger seat belt will not retract. Also, all three passenger seats on the second row would not lock when trying to install a car seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572586February 18, 2024
POWER TRAIN
The car when accelerating feels like it misses a gear then re catches lurching the car. Also when engaging from park to drive, reverse or neutral the vehicle bucks forward. It has been brought to the dealership for a re learn and that only worked for a couple of days. Scheduled again for it to be looked at. There are no warning messages and the vehicle does this when accelerating at random or when letting off the gas then re engaging to drive. This can pose a huge risk when merging to traffic and day to day driving with my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572431February 16, 2024
POWER TRAIN
The vehicle jerks back-and-forth while on the highway at random speeds, and at random times I have had the transmission rebuilt twice and they are still unable to replicate the issue. when I leave the dealership and drive it for a day, it starts doing it again, jerking and bucking at high speeds and at low speeds so it is very random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571621February 13, 2024
ELECTRICAL SYSTEM
Vehicle rolled back down the driveway by itself. I have videos shows me parking the vehicle and locking it. Second video shows the Ford rolling back [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571136February 10, 2024
POWER TRAIN, UNKNOWN OR OTHER
When shifting from park to drive or reverse, the car slams into gear and jolts the entire vehicle, sever times while going up a steep driveway at a low speed it slips and grabs into gear, while driving into my home complex the speed is 25 MPH so if i have my foot on the gas no problem but when i coast and let my foot off the gas it will clunk super hard like it almost went into reverse or something because the jolt was that severe, same thing will happen when i accelerate onto the freeway and then let off the gas, I don't think this is SAFE at all, pretty scary to be honest. I have a 2020 Ford expedition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570842February 8, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
What component or system failed or malfunctioned, and is it available for inspection upon request? APIM issues causing GPS, Bluetooth, radio, settings and camera to mess up. How was your safety or the safety of others put at risk? Getting lost on the road without GPS. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been to a Ford dealership. They were able to recreate the issue. They state the APIM is bad. We had to have the APIM reset with less than 9k miles on the vehicle. They are now saying resetting the APIM is not resolving the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this started about 2 months ago. We were just able to get the vehicle looked at this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570849February 8, 2024
ELECTRICAL SYSTEM, ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? NOT SURE. THERE IS ISSUES WITH THE AUTO STOP/START WHILE VEHICLE IS STOPPED. How was your safety or the safety of others put at risk? THE ISSUE HAS CAUSED THE VEHILE ENGINE TO SHUT OFF COMPLETELY. THIS HAS OCCURED WHILE STOPPED AT A STOP SIGN, BUT ALSO WHILE TAKING OFF FROM A STOP LIGHT THAT HAD TURNED GREEN. Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? AUTO STOP/START LIGHT, BATTERY LIGHT, ENGINE LIGHT ALL ILLUMINATE WHEN THIS OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570890February 8, 2024
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Transmission failed multiple times. Caused loss of forward movement and inability to move out of the way of traffic. Caused blind spot sensors to become inoperable. Vehicle would not move and had to push it out of the road and was almost struck by multiple vehicles. Repaired under warranty replaced transmission. Second trans mission has started doing it again. It fails at highway and city speeds. No warning lights Pryor to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570676February 7, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
There are 3 issues going on with my SUV. Each item has been identified or verified at my local dealership. My main issue is that the car occasionally will not go into the correct gear. This mostly happens when I haven't driven the car in a couple of days, and it's cold out. It also shifts hard for no reason. I was informed that there is some sort of transmission issue with my type suv. I never received a recall notice or anything. Second, my alarm goes off in the middle of the night randomly. The dealership said this was due to a faulty latch on the back of the car. They also said this was a newer issue that other customers have had. Last, my pre-collision assist will activate when there is nothing around to trigger it. This has happened one time so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition