Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11612246September 3, 2024
ENGINE
My Variable Valve Timing Actuator is not functioning properly only after 60,000 miles. Jacob's Auto Repair in Sturgis, SD had confirmed the problem. There is already a case for this problem. But my VIN number is not listed in the case and it should be as it fits all criteria. My check engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612311September 3, 2024
UNKNOWN OR OTHER, POWER TRAIN
My Ford Expedition Max started to make a rattling noise after I start the vehicle, if the car was running for a while I could turn it off and on again and wouldnt hear the noise, but if the engine was cold it would make a rattling noise when started. Then if I do not let the SUV warm up long enough and start driving it would have a point where it would do a random hard slow down before it would kick into gear and then it would feel like it was running fine. This started a few weeks ago the I was driving on the highway and while i was doing about 55MPH the suv made a loud noise that made the vehicle change speed dramatically it cause me to be whiplashed forward before the engine seemed to catch back up to its orevious actions, it did not actually cause an accident at that point (but it very well could have if the road was busy as it was a dramatic chnage in speed as well as the noise it made). I pulled over to inspect but there was nothing in the road and nothing that was being done that seemed to cause the traumatic issue. The next day when I brought the car to the mechanic and explained the issue he was able to diagnose an issue with the timing chain. Upopn some resaerch there many complaints and issues with my that make/models particular engine and parts that have had issues but the dealer would not assist saying there is no formal recall and at 69K miles I am over the warrenty. My car doesnot have any codes or warning lights and has all regularly scheduled maintenance and repairs done regularly but the car is clearly not driving correctly, This issue is causing the SUV to dramatically change speed while driving which is likely to cause an accident and severe injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610891August 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610038August 21, 2024
POWER TRAIN
While driving on the highway, and the vehicle tries to downshift, the transmission makes a loud clunking sound and shifts into neutral, causing the vehicle to slow rapidly while driving. Warning lights appear on the dash as this occurs, and the vehicle sits in neutral for 15 to 30 seconds, leaving you without acceleration while stuck on the road. This has happened 3 times in a short amount of time, and has put us and our cars children in an incredibly dangerous situation each time. On the third time, while trying to figure out what happened, we realized this is a known issue that Ford has recalled on other models (F150) but has fought recalling on the Expedition. Both the F150 and the Expedition use the same transmission, and Ford has admitted to a design flaw that causes the shifting issues. We would like to request that Ford be held responsible for the safety issue that affects all vehicles with their 10 speed transmission, not merely just the F150 because it is their most popular model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609678August 20, 2024
POWER TRAIN
cam phasers need to be replaced AGAIN, which is only 2.5 years since the last time they were replaced. had them replaced the first time under warranty. and then 2.5 years later was told they need to be replaced again, and it will cost $4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609282August 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Approximately One week ago, I was on the freeway when at 70 miles an hour warning light came in with brake system. Failure came up, and I lost all power to the vehicle and shut down and I tried restarting it on neutral. I was in traffic, which made it more difficult to go onto the side of the road went to I was in the center divider. There was no power of any kind to left side of vehicle windows, door locks, etc. the vehicle was towed to the dealership in San Diego where they told me they couldn’t look at the vehicle For over a month, but their service tech and the repair person from the dealership was unable to attach a computer to the vehicle scanner was not showing anything wrong. I then had the vehicle towed again to my home where the dealer had told me it was a battery however I purchased a new battery from the dealer , and it made no difference approximately three days later I started the vehicle to roll up the window that was down and everything seem to work however, I put it in and proceeded forward. The same situation occurred once again with the statement system system failure, but this time parking assist downhill Was also showing on the dashboard warning indicator. I have replaced the motor transmission and turbo on this back in January 2024. Vehicle is still under warranty however this seems to be a problem if the vehicle is cutting out with very minimal warning and shutting down on the freeway, this can cause an accident with myself and anybody near me , because the vehicle and the braking system shut down. I don’t know if this is a recall, but it’s something that should be looked at in a timely matter. Please contact me with further details. God bless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608531August 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated while cold starting the vehicle, the vehicle was shaking and vibrating abnormally. The contact stated that after the engine had warmed up, the vehicle was running normally. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer of Customer Satisfaction Program Number: 21N03 Cam Phaser Replacement (Engine and Engine Cooling); however, the vehicle was not included. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607190August 8, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle had experienced transmission failure, causing the vehicle to hesitate during acceleration and unintendedly decelerate. The vehicle was taken to an independent mechanic who was unable to identify the cause of the failure. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606508August 5, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that upon a cold start of the engine, the vehicle would hesitate and jerk upon depression of the accelerator pedal without warning. Over time, the contact stated that the failure had become more common while driving at various speeds. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605595July 31, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated while driving 60 MPH, the contact noticed a failure with the transmission. The contact stated that the vehicle shuddered and hesitated upon the depression of the accelerator pedal with the transmission warning light illuminated. The vehicle was able to restart however, the failure recurred. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 73,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605652July 31, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the engine was making an abnormally loud revving sound that was louder than normal. While attempting to accelerate, the vehicle was lagging and hesitated before accelerating. There were no warning lights illuminated. The vehicle had been taken to the dealer where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle had been repaired; however, the failure reoccurred. The vehicle was returned to the dealer where it was repaired a second time; however, the failure persisted. The vehicle was taken to an independent mechanic where it was confirmed that the cam phasers had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605665July 31, 2024
POWER TRAIN, ENGINE
The contact owns a 2019 Ford Expedition. The contact stated while driving on several occasions at various speeds, there was a thumping sound coming from the vehicle. The check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to the residence. Additionally on one occasion when the vehicle was shifted into reverse, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that parts of the transmission needed to be replaced and an engine error code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605455July 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that while driving at slower speeds, there was a rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605131July 29, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle made a loud clunking sound with the transmission shifting hard. The instrument panel displayed the messages “Mechanical Transmission Failure” and “Auto Shift Neutral Mechanical Failure”. Additionally, the wrench symbol was displayed on the instrument panel, and the vehicle was losing motive power. The contact stated while driving at approximately 80 MPH and attempting to accelerate while switching lanes, the transmission shifted hard, and the vehicle lost motive power as if the vehicle was idling. The vehicle immediately regained motive power and the contact was able to drive the vehicle. The contact stated that the failure was intermittent. The vehicle was taken to the dealer who was unable to diagnose the vehicle due to the warning light not remaining illuminated. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that there were no recalls associated with the VIN. The manufacturer had filed a complaint regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 62,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604680July 26, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle shuddered and hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the mechanic could not duplicate the failure. The vehicle was then taken to another independent mechanic where a software update was performed; however, the update worsened the failure. The dealer was notified of the failure and the contact was informed that the transmission needed to be replaced. The vehicle was repaired by the independent mechanic. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604843July 26, 2024
SEAT BELTS
I exited the freeway and pulled straight in to a gas station, as I was coming to a stop I felt a powerful thud in my chest, heard an explosion or gun shot sound, and lost my vision for a split second. As it returned I fully expected to see my airbag had deployed in my chest, however my steering wheel was in tact. My entire chest felt like I had been punched. I looked into the mirror and noticed my collar bone was already red, as well as my right lower quadrant. I sat there and began to cry as I had no idea what had happened. I began to notice the smell of an explosion like fireworks. I asked my passenger if she saw what happened as she sat there looking at me terrified. Her response was 'no but I heard it, did we just crash?' My next thought was I had a seatbelt airbag deploy. I examined my belt and there was no airbag in it. At this time I noticed the belt was fully extended and would not retract back into the slot. I got out of the vehicle to do a walk around to make sure I had not triggered an airbag sensor. There was no damage. Now I was terrified because I had no clue what happened and my chest hurt so bad. I began to do research online and found out I had a recall on my seatbelt. I concluded it was in fact my seatlbelt when the red spots on my left collar bone turned into 1in x 0.5in abrasions the following morning. 18 hours later my right eye ball began to feel bruised. By 24 hours I began to have a headache and nausea. I was seen in the ER and had to have a CT scan of my head, neck, and chest. Although my scan came back clear I was diagnosed with contusions to my chest, a closed head injury, and a subcongunctival hemorrhage. By 36 hours my sclera was swollen and there was little to no visible white. At this point I was seen by opthalmology. He said the hemorrhage was very large and caused by such a sudden increase in intracranial pressure. The prognosis was good, treatment was steroid eye drops and rest. I now have alot of anxiety that it may happen again
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11604188July 24, 2024
POWER TRAIN
Transmission will not shift properly under acceleration and will make loud clunking noises when shifting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604266July 24, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Since we bought our car, it has had a rattle upon startup. This was originally a recall, which we got repaired, but this repair did not make the rattle go away. I then had a transmission problem and had to have the transmission overhauled due to it having violent, jerky, unpredictable shifting between gears. When I mentioned the rattle again while they were fixing the transmission, they said that it’s a known problem with Ford cam phasers around our model year. They informed me that the fix offered in the recall was an electronic fix, but the actual parts need to be replaced and the recall didn’t cover that. The parts replacement was almost $4000, and from my research, not replacing these parts can cause the engine to stop functioning properly over time. In the past two weeks, I have been getting safety notices from my car that there are timing issues that need to be serviced. Contacting Ford did not help as there is no active recall for this problem. From my research, there is an active lawsuit open against Ford for this cam phaser problem with my year model car. Overall, cam phasers play a critical role in enhancing the efficiency, performance, and reliability of 10-speed engines by enabling precise control over the engine’s valve timing. However, after just replacing my transmission we cannot afford to pay another $4000 for this error. Ford said they cannot help unless there is a recall on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602683July 16, 2024
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a failed VCT phaser, a failed cam shaft sensor, O2 sensors, and a failed catalytic converter sensor. The contact was informed that the VCT phaser, cam shaft sensor, O2 sensor, and catalytic converter sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure had occurred previously in March of 2024 however, the independent mechanic was unable to duplicate the failure. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602835July 16, 2024
POWER TRAIN
Transmission (10R80) had dark and foul smelling fluid and shifted erratically, harsh, clunky and delayed @ ~75K miles, perhaps even much sooner. Ford repeatedly stated that the performance was as expected and normal behavior making no effort to further diagnose or support. Next, the transmission fluid was sampled during a flush by a Ford dealer and sent to a lab for analysis. Report came back that there was high metal content in the fluid. New fluid quickly became dark and foul smelling again with similar performance as above. Next I had Ford dealer reset the shift learning and update/check the shift sequence as recommended by a current TSB. Even after some time, the performance was similar as above. Next I had a Ford dealer diagnose further, to which they then said that I needed a new transmission. At this time, the original TSB was added to, where now the CDF drum was noted as a possible failure. At this time, however, the TSB did not mention a need for clutch replacement. Finally, the transmission was completely rebuilt. All of this was paid for by me out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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