Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10088499August 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MAY 04, MY VEHICLE TRANSMISSION WAS SERVICED (FILTER CHANGED AND FLUID REPLACED) BY THE LOCAL FORD DEALER. IN JUNE 04, UNDER 1,000 MILES SINCE THE SERVICE, MY VEHICLE BEGAN TO VIBRATE IN THE REAR END WHEN IT WOULD SHIFT AROUND 45 M.P.H.AND WAS RETURNED TO THE FORD DEALER WHO DIAGNOSED THE PROBLEM AS WATER IN THE TRASMISSION. THE FILTER WAS REPLACED AT MY EXPENSE AND THE PROBLEM HAS PROGRESSED OVER THE LAST TWO MONTHS. THE DEALERSHIP STATED THAT THEY COULD NOT REPLACE THE TRANSMISSION BECAUSE THERE WERE NO OTHER MECHANICAL PROBLEMS ASSOCIATED WITH THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086727August 12, 2004
TIRES:TREAD/BELT
TREADS SEPARATED FROM THE TIRE, WHILE STILL INFLATED AND CAUSED DAMAGE TO REAR FENDER OF FORD EXPEDITION. PREVIOUSLY REPORTED PROBLEM UNDER CLAIM NUMBER 10024727. CONTACTED CONTINENTAL UNDER THE CLAIM AND WAS TOLD MY TIRES DID NOT FALL WITHIN THE RECALL DOT NUMBERS WHICH CONTRADICTED THE INFORMATION PROVIDED BY YOUR AGENCY. THE TIRE DEALERSHIP ALSO TOLD ME THE OTHER TIRES WERE BAD. TIRES ARE BEING SENT TO CONTINENTAL FOR INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083134August 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPEDITION PURCHASED FROM CROSSROADS FORD SEPTEMBER 2001. FIRST IN FOR HESITATION WHEN PRESSING GAS AND IDLING IN REVERSE. REPLACE CYLINDER #6 AND TWO SPARK PLUGS. SECOND TIME IN FOR SAME REASON. REPLACED CYLINDER #6 AGAIN. THIRD TIME IN FOR SAME REASON. REPLACED NOTHING--THEY SAID THEY COULD FIND NOTHING WRONG. FOURTH TIME IN SAME REASON. KEPT CAR FOR NINE DAYS, DUMBFOUNDED-AS THEY COULD FIND NOTHING WRONG -REPLACED CYLINDER #6 AND THE FUEL INJECTOR AFTER SPEAKING WITH FORD ON A CONFERENCE CALL--- TENTH DAY PICKED UP CAR--- ELEVENTH DAY CAR IS NOT FIXED--STILL HAS THE SAME PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083708July 23, 2004
SUSPENSION, POWER TRAIN, STRUCTURE
FORD EXPEDITION FAILED SUSPENSION SYSTEM REPAIR REQUEST UNDER WARRANTY.*MR THE CONSUMER'S BELIEVED THE SUSPENSION SYSTEM IS FAULTY. THE CONSUMER CONTACTED THE MANUFACTURER BUT THEY REFUSED ANY ASSISTANCE. *NM THE TRANSMISSION STARTED WITH AN OCCASIONAL CHUNK AND OR RATCHETING SOUND, ROUGH, DID NOT MOVE AND WOULD BANG WHEN MOVED, THE DRIVER WINDOW OCCASIONALLY ROLLED UP OUT OF THE TOP RACK AND THERE WAS AIR LEAKAGE, THE VEHICLE WAS EXTREMELY BOUNCY AND WAS SO SEVERE THAT THE CONSUMERS HEAD WOULD BOUNCE AGAINST THE ROOF TOP OF THE VEHICLE AND THE VEHICLE SWAYED SEVERELY WHEN THE VEHICLE MADE A TURN AROUND CURVES. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081637July 9, 2004
AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH ANOTHER VEHICLE RAN A TRAFFIC LIGHT, CAUSING CONSUMER'S VEHICLE TO T-BONE THE OTHER VEHICLE. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10078973June 28, 2004
VEHICLE SPEED CONTROL
ON AT LEAST 3 OCCASIONS WHEN APPLYING THE BRAKES MY 2002 EXPEDITION ACCELERATED. ONE OF THESE TIMES I WAS AT A COMPLETE STOP AND SAW MY RPMS JUMP UP TO 2000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079829June 24, 2004
AIR BAGS:SIDE/WINDOW
CONSUMER WAS INVOLVED IN A COLLISION. THE VEHICLE WAS HIT ON THE RIGHT FRONT SIDE, AND DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. DRIVER WAS SERIOUSLY INJURED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10065625April 6, 2004
STRUCTURE:BODY:ROOF AND PILLARS
ROOF SEPARATED FROM THE SUPPORTS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064023March 27, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES BY ITSELF WHILE BRAKING DURING STOPS. THE SPEED OF VEHICLE IS ABOUT 2-5 MPH AND THE ACCELERATION COMES ON WITHOUT WARNING. TACHOMETER JUMPS TO ABOUT 1500 RPM. THIS LASTS FOR 2-3 SECONDS WITH ENGINE SPEED RETURNING TO NORMAL. THIS IS AN INTERMITANT PROBLEM THAT I NOR THE DEALER CAN DUPLICATE. THEY ARE UNABLE TO FIND THE CAUSE. THE FIRST TIME THIS HAPPENED WAS BEHIND A MIATA THAT WAS STOPPED AT A TRAFFIC LIGHT AND I WAS APPROACHING FROM BEHIND WHEN IT ACCELERATED AND I ALMOST MOUNTED THE REAR OF THAT CAR. IT PULLED THROUGH THE BRAKES AND JUMPED FORWARD. THIS HAS HAPPENED 4 TIMES SINCE BOUGHT NEW IN AUG OF 2002. IT IS HAPPENING MORE AND MORE FREQUENTLY. I HAVE REQUESTED A REPLACEMENT TRUCK THRU FORD AS WELL AS THE FRANKLIN SQUARE, NY FORD DEALER WHERE I BOUGHT THE CAR. I HAVE NOT RECEIVED AND COMMUNICATION FROM THE COMPANY OR THE DEALER. THE DEALERSHIP REFUSED TO INDICATE IN THEIR PAPERWORK THAT THIS VEHICLE WAS IN SAFE MECHANICAL CONDITION. THIS IS A SEVERE SAFETY PROBLEM AND NEED YOUR ASSISTANCE FORTHWITH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055107January 28, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
A BURGLAR WAS ABLE TO INSERT A SCREW DRIVER BETWEEN THE DRIVER'S SIDE DOOR HANDLE MODULE AND THE OUTER WALL OF THE DOOR AND REMOVE THE HANDLE MODULE AND OPEN THE DOOR AND STEAL VARIOUS ITEMS IN THE VEHICLE WITHOUT SETTING OFF THE ALARM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070614January 15, 2004
POWER TRAIN
VEHICLE WAS BOUGHT USED @ 27000 AND BROUGHT BACK THE DAY FOLLOWING PURCHASE WITH THE TRANSMISSION TROUBLES. THIS VEHICLE IS AND WAS UNDER MANUFACTURERS WARRANTY. FORD SHOULD HAVE SOME LIABILITY REGARDLESS IF THIS WAS PURCHASED USED OR NOT SINCE IT IS SO LOW MILEAGE AND THE YEAR MAKE OF IT AND IT IS UNDER THE MANUFACTURERS WARRANTY. TRANSMISSION SLIPPING AND NOT STAYING IN GEAR. RETURNED TO DEALER AND THEY REPLACED A SENSOR SAYING THERE WAS 'NO RESPONSE' FROM THE SENSOR AND IT WAS RULED AS 'BAD'. AGAIN IN JULY THE VEHICLE WAS RETURNED BECAUSE IT WAS STILL SLIPPING, SMELLED OF BURNING RUBBER...TRANSMISSION WAS THEN REBUILT BY THE DEALER AS IT HAD A LOT OF ISSUES ONCE THEY OPENED UP THE TRANS. NOW HERE LESS THAN 4 WEEKS AFTER THAT LAST REPAIR WHICH WAS THE SECOND IN LESS THAN TWO MONTHS. TRANSMISSION IS SLIPPING AND NOT CHANGING GEARS PROPERLY. TOOK THIS VEHICLE ON A LONGER DURATION TRIP THAN USUAL ALONG WITH HIGH FREEWAY SPEEDS. ONCE THE VEHICLE GETS NEAR 70 MPH THE TRANS STICKS AND THE VEHICLE LOSES ACCELERATION. THE TRANS TROUBLE I AM HAVING WITH THIS EXPEDITION IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053147January 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE PEDAL FELT ROUGH UPON STEPPING ON PEDAL (I HAVE A LITTLE MORE THAN 30K MILES ON THE VEHICLE) I DO WORK ON MY OWN VEHICLES AND I AM VERY KNOWLEGABLE WHEN IT COME TO BASIC REPAIRS I INSPECTED BOTH ROTERS ON THE FRONT OF THE VEHICLE AND FOUND THE DRIVER SIDE INNER PAD COMPLETELY WORN TO THE METAL THE OUTER PAD STILL HAS APPROXIMATELY 1/4 INCH BEFORE IT HITS THE INDICATOR OBVIOUSLY MY CALIPER IS STICKING I HAVE AN APPOINTMENT TOMORROW IM CURIOUS WHAT TEY WILL SAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051404December 31, 2003
STRUCTURE:BODY:ROOF AND PILLARS
RUST DEVELOPED ON THE ROOF OF CAR IN SUPPORT GROOVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051105December 25, 2003
TIRES:TREAD/BELT
CONTINENTAL TIRE/ GRABBER AW DOT ADT044T4001. WHILE DRIVING ON I10 WITH MY WIFE AND FOUR SMALL SONS, TREAD PEELED AWAY FROM R/R TIRE AND CAUSED $5,900 IN DAMAGE TO R/R FENDER AREA. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049653December 12, 2003
VEHICLE SPEED CONTROL
WE PURCHASED OUR 2002 5.4L EXPEDITION ON OCTOBER 13,2001. ON APPROXIMATELY 5 OCCASIONS, WE HAVE BEEN AT A STOP WITH THE BRAKE PEDAL DEPRESSED. THE ENGINE SUDDENLY ACCELERATED, CAUSING THE VEHICLE TO LURCH FORWARD REQUIRING YOU TO APPLY ADDITIONAL PRESSURE TO THE BRAKE PEDAL TO AVOID COLLISION OR FURTHER UNWANTED MOVEMENT OF THE VEHICLE. IT IS VERY STRESSFUL TO DRIVE, THINKING THAT IT WILL HAPPEN AGAIN. WE HAVE BROUGHT THIS PROBLEM TO THE ATTENTION OF OUR DEALER SEVERAL TIMES. THEY CANNOT DETECT THE PROBLEM AND INDICATED THAT THERE WERE NO SIMILAR COMPLAINTS ON FILE. THE LAST INCIDENT OCCURRED ON ON DEC. 4, 2003. AFTER CONTACTING THE CUSTOMER SERVICE DEPARTMENT AT FORD MOTOR COMPANY, WE REQUESTED THAT THE DEALER INSTALL A FLIGHT RECORDER. I WE FEAR FOR THE SAFETY OF OURSELVES, OF OUR CHILDREN, AND OF OTHERS. TO FURTHER AGGRAVATE THE SITUATION, SERVICE STAFF FROM OUR FORD DEALER HAVE SUGGESTED THAT IT IS DRIVER ERROR (SUGGESTING THAT WE ARE APPLYING PRESSURE TO THE BRAKE AND GAS PEDAL SIMULTANEOUSLY. WE ARE CERTAIN THIS IS NOT THE CASE). PLEASE LET US KNOW OF YOUR FINDINGS AND ANY ADDITIONAL STEPS TO TAKE. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048965December 1, 2003
VEHICLE SPEED CONTROL
SUV WILL SUDDENLY IDLES AT A VERY LOW SPEED - MOSTLY WHEN COMING TO A STOP OR YIELD. THE BRAKES ARE APPLIED WITH MUCH FORCE IN EFFORT TO KEEP VEHICLE FROM LURCHING FORWARD INTO THE REAR END OF ANOTHER VEHICLE. VEHICLE'S ENGINE WILL THEN 'DIE' AND I WILL HAVE TO PUT IT IN NEUTRAL OR PARK TO RESTART. DOES NOT MATTER WHAT THE TEMPERATURE IS. THE VEHICLE DOES THE SPIRADICALLY ABOUT ONCE A WEEK. I'M AFRAID THIS WILL CAUSE AN ACCIDENT IN WHICH MY 5 YEAR OLD IS PRECIOUS CARGO - DAILY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047276November 20, 2003
AIR BAGS:FRONTAL
I REAR ENDED A TRUCK AT ABOUT 35-40 MPH AND NEITHER AIR BAG DEPLOYED. MY VEHICLE IS AT PLANET FORD HERE IN TEXAS AND THEY TOLD ME LAST WEEK THEY WAS GOING TO INVESTIGATE WHY THEY DID NOT DEPLOY. TODAY THEY TOLD ME THAT IT HAS TO BE A DIRECT HIT AND WITH $9,000.00 AND THE WHOLE FRONT FOLDING ON IMPACT I CONSIDER THAT A DIRECT HIT. THEY TOTALED THE VEHICLE I HIT. *LA
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10044824October 27, 2003
TIRES
WHILE DRIVING AT 35 MPH DRIVER FELT VIBRATION IN THE RIGHT REAR OF THE VEHICLE. RECALL 02T0120000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043375October 22, 2003
VEHICLE SPEED CONTROL
WHILE AT A COMPLETE STOP WITH FOOT ON BRAKE, ENGINE "REVS" AND LURCHES FORWARD. THIS HAS HAPPENED 5 TIMES OVER THE PAST 2 YEARS. NO ACCIDENTS HAVE OCCURRED. TOOK VEHICLE TO SHOP AFTER THE 4TH TIME BUT THEY FOUND NOTHING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041277October 5, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
2002 FORD EXPEDITION: RIGHT FRONT BRAKE(S) MAKING GRINDING NOISE WHEN DRIVING AND IS EXAGGERATED WHEN BRAKING. CALLED DEALER TO SCHEDULE SERVICE. ASKED SERVICE ADVISOR WHY WEAR INDICATOR(S) DID NOT WORK. SERVICE ADVISOR INFORMED ME THAT FORD HAS NOT INSTALLED BRAKES WITH WEAR INDICATORS FOR YEARS. I TOLD THE SERVICE ADVISOR THAT IT IS UNBELIEVABLE THAT A $30K VEHICLE WOULD NOT HAVE BPS WITH WEAR INDICATORS ESPECIALLY SINCE MY 1992 VW JETTA HAS BRAKE PADS WITH WEAR INDICATORS. I REMOVED THE RF TIRE TO EXAMINE THE BRAKE PAD(S) AND DISCOVERED THAT THE BRAKE PAD(S) DO IN FACT HAVE WEAR INDICATORS HOWEVER, THE BRAKE CALIPER IS STUCK WHICH CAUSED THE INSIDE BRAKE PAD TO WEAR PREMATURELY. THIS HAS SCARRED THE ROTOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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