Ford Expedition Complaints (2018)

383 consumer complaints on file.

#11511522March 13, 2023
POWER TRAIN
The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the transmission made abnormal sounds. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to Technical Service Bulletin: 22-2145 (Momentary Neutral-Out Condition in Drive) however, the vehicle was not covered under the TSB. The vehicle was then taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510704March 7, 2023
SUSPENSION
All 4 struts failed at approximately 46,000 miles. It is available for inspection upon request but for safety reasons I will have it fixed as soon as possible. It had been riding rough for a while and started sending my children flying around the backseat particularly the third row and grew much louder and jostling with every bump in the road. Last oil change at 43,000 miles it was recommended to replace rear struts due to leaking but I was waiting for a second opinion. When I took it in for an alignment after new tires were put on I made no mention of this to see what they said and sure enough all 4 struts were leaking and needed replaced as soon as possible at 46,000 miles. No warning lamps or messages. Problems first appeared around July 2022 and progressively got worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508054February 19, 2023
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
As the vehicle accelerates it experiences a loss of power randomly at both low speeds and high speeds (like it randomly shifted into neutral) then after letting off the accelerator the vehicles clunks into gear. I experienced this at roughly 60k miles in both 2WD and less frequently in 4WD. It’s absolutely a safety hazard while driving on the roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507988February 18, 2023
POWER TRAIN
10 speed transmission is eratic and can cause sudden loss of power or stuck in gear and slamming in and out of gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508013February 18, 2023
POWER TRAIN
Transmission is hunting, popping, and jumping out of gear. Started popping into reverse at approximately 20,000 and multiple dealerships told me “I did not understand the transmission”. Power train warranty expired at 60K, at 62K it began violently shifting out of gear on acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507855February 17, 2023
SUSPENSION
The contact owns a 2018 Ford Expedition. The contact stated while driving 65 MPH, the vehicle started bouncing without warning. The contact stated that after several seconds, the vehicle stopped bouncing. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front shocks were leaking, and that both front shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA hotline to file a complaint. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507915February 17, 2023
POWER TRAIN
My transmission stalls out multiple times while driving. It switches gears really rough. If my car stalls out at a light it could interfere with other drivers and could cause an accident. I have not taken it to a dealer yet but whoever rides in my car can feel the problems it’s causing. There is no warning lights or anything that come up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506967February 13, 2023
ENGINE
Cam Phaser Replacement. My SUV is in the shop for repair for the same issue addressed in Customer Satisfaction Program 21N03 Cam Phaser Replacement, but my car is not included. It covers the 2018 -2020 Expeditions. I have a 2018 Expedition, but it is not included, and I would like to have it included in the program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506757February 11, 2023
POWER TRAIN
Transmission will downshift from 8th gear to 2nd while driving 60mph also will go into park randomly at low speeds very dangerous to drive a hazard to my family and other drivers on the road!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506311February 8, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
In below-freezing weather, the driver's side door latch of our 2018 Ford Expedition cannot be operated from the inside or outside of the vehicle, greatly limiting the occupant's ability to enter or exit the vehicle. A Ford technician advised today that the latch would need to be replaced. There were no indicators of a malfunction. Similar year Ford F-150s are covered for this issue by Ford's Customer Satisfaction Program 18N03. https://static.nhtsa.gov/odi/tsbs/2018/MC-10148744-9999.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505890February 6, 2023
SERVICE BRAKES, POWER TRAIN
The contact owns a 2018 Ford Expedition. The contact stated that while in park and releasing the brake pedal, the vehicle rolled forward three to four feet and then stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact called another local dealer, Middleton Ford (7520 Century Ave, Middleton, WI 53562; 608-831-7725) but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505774February 6, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
The rear doors don’t unlock frequently. They won’t open from inside or outside often and require repeated unlocking of locks. The manual lock pulls on top of panel are too recessed to grab and pull. The drivers door never comes up at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502461January 18, 2023
ENGINE
The contact owns a 2018 Ford Expedition. The vehicle was previously serviced under Customer Satisfaction Program: 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle) however, the failure recurred. The contact stated that upon starting the vehicle, the engine made rattling noises. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21N08 (PCM Reprogram Due to Engine Shudder) however, the VIN was not included. The failure mileage was approximately 70,015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502523January 18, 2023
POWER TRAIN
Transmission shifting is spectacularly (not in a good way) erratic. Early shifts are fine when cold, incredibly hard when warm. Later shifts are extremely sluggish. Sometimes the transmission will disengage completely when accelerating in traffic, leading to nearly being rear ended by following vehicles. This is completely unacceptable and very, very dangerous. I've never owned a vehicle that acted this dangerous! One Google search of erratic Ford 10 speed transmission will send you to many websites with thousands of complaints. Since Ford will not stand behind this product, the federal government needs to take the reigns and protect the consumer purchasing this vehicle. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501305January 11, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Panoramic sunroof stuck in open position. Will not close without multiple failed attempts. When closing the sunroof makes a cracking and grinding noise. This issue has been identified by Ford, however my VIN does not currently fall under the open recall. Therefore, Ford will not cover the repair. Details of existing recall are below… Ford TSB 18-2374 Some 2015-2019 F-150, 2017-2019 F-Super Duty, 2018-2019 Expedition/Navigator vehicles equipped with a vista roof opening panel may exhibit a binding/sticking, glass stuck open or closed, noisy operation including chatter, rattling, or grinding. This may be due to the glass brackets cracking and/or breaking apart. The glass panel brackets are serviceable separately from the frame assembly and require the roof opening panel glass to be moved to the vent position. Follow the Service Procedure steps to correct the condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496744December 9, 2022
POWER TRAIN
Powertrain/ Transmission required replacement. Replacement transmission from the factory deemed defective and suffered a catastrophic failure in less than 24 hours after install.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493052November 10, 2022
POWER TRAIN
Something is going on with the transmission we got it at dealer now it shifts funny 3 to 4 and 6to8 and sometimes you go to pull out and it revs up to 3000 rpm and don't move then it slam in gear and move and not all the time but sometimes you slow down you hear a crunching noises under expedition. If you stop fast it down shifts hard and if you go to move again it's like it's in a high gear it never shifted down .it's a 2018 10 speed transmission and if you read online ford has problems with them so why is it not a safety recall on this transmission before someone pulls out somewhere and gets kill because it won't move . It's a problem not a accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490663October 24, 2022
ENGINE
While my wife and I were driving with passengers, I accelerated from the on ramp to enter the right lane of an interstate. I had to take my foot off of the gas pedal for maybe 1 second as the sight line became better. When I pressed the gas pedal to accelerate into the lane, NOTHING, no power at all for at least 3 seconds. Alarmed, I released pressure on the gas pedal and tried again, this time the engine and transmission engaged. Having no power in response to pressing the gas pedal was dangerous and frightening in that situation, particularly as there were cars that were closing in from behind in hat lane. This situation occurred a second time in almost the exact same sequence within a week. I thereafter took the vehicle to a Ford dealer. They advised there were no reports in their database and no procedures for the failure. AFTER reviewing how dangerous the event was, the dealer chose to reprogram the control for a charge, invoice and my note thereon is attached. The power failure was complete, as if there were no engine nor transmission. After the reset by Ford there was a different single incident with the powertrain which seems unrelated. While driving in a local town my wife took her foot off the gas pedal but the vehicle continued to accelerate. She braked after which the transmission appeared to "shift" and "reset" and thereafter acted normally. In none of the events was the cruise control engaged, in fact we rarely, if ever use it. The first incident was in July on a family trip, the next early August and after the reprogramming the last incident was the week of October 17, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489188October 13, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle and driving at an undisclosed speed, the vehicle made rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N08 (PCM Reprogram Due To Engine Shudder) and that the cam phaser also needed to be replaced. However, the dealer informed the contact that the manufacturer declined the repair due to the vehicle's salvage title. The manufacturer was made aware of the failure and declined the replacement part due to the salvage title. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488747October 11, 2022
SUSPENSION
At approximately 30,000 the vehicle's suspension failed, leading to a very rough ride like a boat hitting waves, and at speed affects the ability to control the vehicle. The Ford dealer advised that all shocks needed replacing. The problem developed gradually over about six months. These or the original shocks on the vehicle, and their early failure is a defect and safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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