Ford Expedition Complaints (2002)

340 consumer complaints on file.

#10143591November 24, 2005
ENGINE AND ENGINE COOLING:ENGINE
BLEW SPARK PLUG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143371November 21, 2005
VEHICLE SPEED CONTROL
DT: THE CONTACT STATES THERE IS NHTSA RECALL CAMPAIGN 05V388000 CONCERNING THE VEHICLE SPEED CONTROL. THE PARTS NEEDED TO REPAIR THEIR VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE CONTACT SPOKE TO THE MANUFACTURER, WHO CONFIRMED THE PARTS WERE NOT AVAILABLE AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142984November 17, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: THE CONTACT RECEIVED NHTSA RECALL LETTER CAMPAIGN 05V017000 CONCERNING THE SPEED CONTROL DEACTIVATION SWITCH. HE AWOKE TO DISCOVER THAT THIS VEHICLE CAUGHT ON FIRE DURING THE NIGHT. THERE WAS EXTENSIVE DAMAGE, AND THE INSURANCE AGENCY DEEMED THE VEHICLE A TOTAL LOSS. NO REPAIRS COULD BE MADE DUE TO THE DAMAGE SUSTAINED BY THE FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10142143November 1, 2005
VEHICLE SPEED CONTROL
CONSUMER LETTER REGARDING RECALL NOTICE ON 2002 FORD EXPEDITION. *TS RECALL CAMPAIGN# EA05005. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142130October 25, 2005
ELECTRICAL SYSTEM:WIRING, EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
2002 FORD EXPEDITION HAD AN UNDER HOOD FIRE THAT IGNITED IN THE WIRE BANK NEAR WIPER MOTOR. *** NO ANSWER REQUIRED*** *TS THE CONSUMER WAS TOLD THE FIRE HAD NOTHING TO DO WITH THE RECALL NOTICE THAT HE RECEIVED. THE CONSUMER WAS TOLD THE PROBLEM APPEARED TO BE IN THE WIRING AND NOT THE BULBS OR FUSES. THE COMPLAINED THAT THE DIRECTIONAL LIGHT WAS NOT WORKING. THE CONSUMER WAS THEN TOLD THE MULTI-FUNCTION SWITCH NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10131185September 29, 2005
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
DT: THE CONTACT OWNED A 2002 FORD EXPEDITION AND ON FRIDAY A SPARK PLUG BLEW OUT THE SIDE OF THE ENGINE THROUGH THE RIGHT CYLINDER HEAD AND CAUSED THE VEHICLE TO LOSE POWER. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137703September 26, 2005
STRUCTURE
WINDSHIELD LEAKED ON DRIVER SIDE DURING A RAINSTORM. WATER THEN ENTERED A RELAY CONTROL BOX CAUSING ELECTRICAL MALFUNCTIONS WITH THE CLIMATE CONTROL SYSTEM. THE SYSTEM RAN WITHOUT THE KEY IN THE ON POSITION WHILE THE VEHICLE WAS UNATTENDED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136849September 17, 2005
ELECTRICAL SYSTEM
MY 2002 FORD EXPEDITION SPONTANEOUSLY CAUGHT FIRE ON SEPTEMBER 12, 2005 WHILE IT WAS PARKED IN FRONT OF MY HOME (WITH THE KEYS OUT, DOORS LOCKED, WINDOWS UP, ETC.) A NEIGHBOR'S LAWN SERVICER SAW THE FIRE AND RANG OUR DOORBELL TO ALERT US. I CALLED 911, BUT BY THE TIME THE FIRE DEPARTMENT GOT THERE, THE ENTIRE FRONT END OF THE TRUCK HAD LITERALLY MELTED AWAY IN THE FIRE. THE HOOD, FRONT GLASS, FRONT TIRES, FRONT PANEL, ETC. WERE COMPLETELY DESTROYED AND THE TRUCK IS A TOTAL LOSS. THE FIRE BURNED AND DESTROYED A LARGE PATCH OF GRASS AND BLACKENED THE PAVEMENT IN FRONT OF MY HOME. THANKFULLY, NO ONE WAS INJURED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10132116August 9, 2005
ELECTRICAL SYSTEM
DT: THE VEHICLE WILL TAKE OFF BY ITSELF WITHOUT PRESSURE BEING PUT ON THE ACCELERATOR PEDAL. THE STEERING WAS PULLING TO THE LEFT. ALSO, THE DOOR LOCKS WILL LOCK BY THEMSELVES. THE VEHICLE RAN OUT OF FUEL SEVERAL TIMES WHILE THE FUEL GAUGE SHOWED THERE WAS STILL FUEL. WHEN TURNING ON EITHER OF THE TURN SIGNALS THE WINDSHIELD WIPERS COME ON. THE RED BATTERY CABLE WAS HOT. THE REMOTE CONTROLLED REARVIEW MIRRORS ACTED AS IF THERE WAS A CROSSING OF THE WIRES. WHEN PRESSING THE BUTTON FOR ONE DIRECTION VEHICLE WENT THE OTHER WAY. CONSUMER BELIEVED THAT THE PROBLEM WAS THE COMPUTER /ELECTRICAL SYSTEM. THE DEALERSHIP COULD NOT FIND THE CAUSE OF THE PROBLEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY TOLD HIM TO TAKE VEHICLE TO A DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129455July 20, 2005
VEHICLE SPEED CONTROL
DT: THE CALLER COMPLAINED ABOUT UNWANTED VEHICLE ACCELERATION. THIS HAPPENED REGARDLESS OF WEATHER CONDITIONS AND INTERMITTENTLY. DEALER CAN'T FIND THE CAUSE OF THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE IT. MANUFACTURER SAID THEY WOULD NOTE THE PROBLEM AND CONTACT DEALER IF THEY FOUND AN ANSWER. CALLER STATED IT HAPPENED MOSTLY WHEN VEHICLE WAS SITTING STILL, LIKE AT A LIGHT OR STOP SIGN. CALLER SAID THE PROBLEM SHE READ ABOUT WAS THE THROTTLE STICKING. *AK THE CONSUMER STATES THAT THIS COULD'VE CAUSED AND ACCIDENT, SHE WAS IN HER DRIVEWAY AND THE CAR LUNGED FORWARD WHILE HER FOOT WAS ON THE BRAKE PEDAL. UPDATE 4/23/07TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129253July 18, 2005
ELECTRICAL SYSTEM
MY NEIGHBOR'S 2002 FORD EXPEDITION CAUGHT THEIR HOUSE ON FIRE. MY HOME CAUGHT ON FIRE DUE THE THE SIZE OF THE FIRE. BOTH HOME SUFFERED EXTENSIVE DAMAGE AS A RESULT OF THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10128868July 15, 2005
VEHICLE SPEED CONTROL
DT: THE CONSUMER STATES HER 2002 FORD EXPEDITION THE VEHICLE LUNGES FORWARD. HER HUSBAND WAS AT A STOP LIGHT AND WITH HIS FOOT ON THE BRAKE IT LUNGED FORWARD. HER SON PICKED HER UP IN THE VEHICLE TODAY, WITH HIS FOOT ON THE BRAKE IT LUNGED FORWARD WHILE SHE WAS TRYING TO GET IN THE VEHICLE. THEN IT HAPPENED AGAIN AT A STOP LIGHT AND THEY ALMOST HIT THE VEHICLE IN FRONT OF THEM. AT THAT POINT, SHE CALLED HER HUSBAND AND HE TOLD HER IT HAS OCCURRED A COUPLE OF TIMES TO HIM. THE DEALERSHIP DID NOT HAVE ANY INFORMATION AS TO WHY THIS HAPPENED. THE DEALERSHIP WHERE THEY PURCHASED THE VEHICLE STATED FORD IS NOT RESPONSIBLE FOR THAT PROBLEM. THE PROBLEM STARTED A COUPLE WEEKS AGO, NOT DEFINITE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128231July 10, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
ON THE EARLY MORNING OF JULY 2, 2005 A FIRE STARTED IN OUR 2002 FORD EXPEDITION. THIS HAS SUBSEQUENTLY BEEN CONFIRMED BY THE HOUSTON FIRE DEPARTMENT AND 2 INDEPENDANT CONSULTANTS RETAINED BY OUR INSURANCE COMPANY. THEY INDICATED THAT THE CAUSE OF THE FIRE WAS THE CRUISE CONTROL BRAKE DEACTIVATION SWITCH. THE FIRE DESTROYED BOTH OF OUR VEHICLES AND OUR HOME. THE TOTAL DAMAGES ARE ESTIMATED AT APPROXIMATELY $650,000. WHAT IS MORE CONCERNING IS THAT WE WERE AWARE OF THE PROBLEM WITH THE SWITCHES - IN EARLY MAY WE TOOK OUR EXPEDITION TO RANDALL REED FORD IN HUMBLE, TEXAS AND THEY TOLD US THEY HAD REPLACED THE SWITCH. ARE THE REPLACEMENTS AS DANGEROUS AS THE ORIGINALS?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10126060June 21, 2005
ELECTRICAL SYSTEM
DT: NEIGHBOR WAS LEAVING FOR THE STORE AND SMELLED SMOKE. SAW FIRE AND KNOCKED ON THE DOOR AND TOLD CONSUMERTHAT THE TRUCK WAS ON FIRE. CALLED 911, AND EMPTIED TWO FIRE EXTINGUISHERS TRYING TO PUT OUT THE FIRE. THE FIRE DEPARTMENT STATED THAT THE FIRE WAS STARTED FROM AN ELECTRICAL SOURCE. ALSO, NOTIFIED CONSUMER OF THREE OTHER CASES JUST WITHIN HOUSTON.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10124584June 8, 2005
TIRES
DT: VEHICLE WA SHYDROPLANING; VERY BADLY AT LOW AND HIGH SPEEDS IN THE RAIN . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123965June 2, 2005
ELECTRICAL SYSTEM:IGNITION
DT: THE CONSUMER OWNS A 2002 FORD EXPEDITION. THE SPARK PLUG BLEW THREW THE CYLINDER TO THE ENGINE. THE ENTIRE ENGINE WILL HAVE TO BE REPLACED. FORD ACTS LIKE THEY HAVE NO CLUE ABOUT THIS PROBLEM. CONSUMER HAS SEEN SEVERAL COMPLAINTS ON VARIOUS WEBSITES. THE CAR WAS AT A DEAD STOP AT A RED LIGHT, WHEN CONSUMER HEARD A POP THAT CAME FROM THE SPARK PLUG. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122562May 31, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT: THE CONTACT OWNS A 2002 FORD EXPEDITION. HE STATES THAT THE DOORS WILL ACTUALLY LOCK THEM IN THE VEHICLE EVEN THOUGH THE CHILD SAFETY SWITCHES ARE TURNED OFF. THE SWITCHES ARE DEFECTIVE SO WHEN PASSENGERS IN THE VEHICLE PULL THE HANDLE TO GET OUT THE DOORS WILL AUTOMATICALLY LOCK. THIS INVOLVES BOTH LOCKS IN THE BACK OF THE VEHICLE.*AK UPDATED 12/07/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118413April 25, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
2002 FORD EXPEDITION - CRUISE CONTROL STOPPED WORKING APPROXIMATELY ONE MONTH BEFORE ENGINE CAUGHT ON FIRE WHILE CAR WAS PARKED, NOT RUNNING.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10118063April 18, 2005
TIRES:TREAD/BELT
THERE WAS NO ACCIDENT, BUT SUBSTANTIAL DAMAGE TO MY SUV CAUSED BY THE TIRE TREAD SEPARATION AT 65 MPH. THIS PROBLEM IS SIMILAR TO THE CLASS ACTION LAWSUIT SETTLED LAST YEAR BY FORD REGARDING TIRE TRED SEPARATION ON THEIR SUV LINE. MY EXPEDITION HAD A TRED SEPARATION ON THE LEFT FRONT TIRE AT 65 MPH, WHICH CAUSED DAMAGE TO THE BUMPER, WHEEL WELL, AND RUNNING BOARD. THE TIRE WAS STILL PERFECTLY INFLATED, BUT THE ENTIRE TREAD, WHICH IS STILL HARDLY WORN, COMPLETELY SEPARATED FROM THE TIRE, CAUSING THIS DAMAGE. I TALKED TO FORD CUSTOMER SERVICE, AND THEY SAID IT WAS MY RESPONSIBILITY AS IT IS OUT OF THE 36,000 MILE WARANTY. THEY ARE LUCKY MY SUV DIDN T FLIP OVER AND KILL ME, LIKE MANY BEFORE ME WHO HAD THIS SAME PROBLEM. THESE ARE THE ORIGINAL FACTORY TIRES THAT FORD INSTALLED ON MY NEW EXPEDITION. I FEEL THEY ARE RESPONSIBLE FOR REPLACING THE TIRES AND FIXING THE DAMAGE CAUSED BY THEIR DEFECTIVE PRODUCT. I WOULD LIKE FORD TO REPAIR THE DAMAGE TO MY SUV CAUSED BY THEIR DEFECTIVE TIRE. I WOULD ALSO LIKE FORD TO REPLACE THE REMAINING TIRES SO THAT THIS DOESN'T HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116878April 13, 2005
SEAT BELTS:FRONT
FORD CONTACTED ME TODAY RESPONDING TO MY EMAIL REGARDING MY SEAT BELT THAT HAS BEEN FALSE LATCHING SINCE I BOUGHT IT ON 1/24/02. THE MAN VERIFIED THE ATTEMPTS I'D MADE AT DEALERSHIPS IN FIXING THE PROBLEM, AND THAT THE ONLY THING I DESIRED WAS FOR MY SEAT BELT TO BE FIXED. WHEN HE CAME BACK TO THE PHONE, HE SAID ANY SAFETY WARRANTY WAS VOIDED BECAUSE THE MILEAGE WAS OVER 50,0000, AND THE RECALL WAS FOR 2001 FORDS. WHEN ASKED ABOUT ALL THE PAPERWORK FROM DEALERSHIPS DOCUMENTING THEIR EVALUATION OF THE SEATBELT PROBLEM GOING BACK TO 1/02, HE SAID TO TRY TO TAKE THE CAR BACK THERE. [I HAVE AND THEY TOLD ME TO CALL FORD]. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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