Ford Expedition Complaints (2021)

228 consumer complaints on file.

#11465568May 21, 2022
ENGINE
We saw on the news our Ford Expedition could be recalled for "under hood fires." We checked our Ford App and it shows two recall issues. One for the "under hood fires" and one related to a "wiper arm loose." We have not received any recall notices from Ford but we received these notices on our Ford App. When we called Ford, we did not get anyone to help us. They just told us to park our car outside our garage away from the house. We called our local Ford Dealer and they did not know anything about the recall and repeated the statement to park outside the garage until they receive information on how to resolve the problem. We take good care of our vehicles so we don't like having our car sitting outside where it is subject to weather conditions. However, we are told the car could catch fire even when it is not turned on so we don't want to risk having our home burn down. Also, we are concerned of a safety issue of driving the car that it may catch fire. We purchased this vehicle to pull a small camper and camping season is starting. If we use this to pull our camper and the car can catch fire when not in use, we are concerned about the safety of having the car in the campground close to our camper. Ford needs to provide a resolution to this safety issue immediately. A customer should not feel they are at a risk of physical harm or harm to their home or camper. This should be a top priority to find a resolution to this problem. We should not have to park our car outside and we should not have to worry about driving the car with risk of a fire or risk of a fire in a campground by our camper. Please request Ford prioritize this safety issue an find a resolution immediately. We did not receive any recall letters for either of the recall issues - fire under the hood or wiper problem. Please require Ford to solve both issues but the most important is the "under hood" fire issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465427May 20, 2022
STEERING
Vehicle is making Clicking sound when steering. Also there was an electrical sparking sound in steering wheel that was found and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465424May 20, 2022
POWER TRAIN
Went to accelerate on on ramp and vehicle was not able to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465053May 17, 2022
POWER TRAIN
The vehicle transmission has failed, potentially do to towing (the vehicle is supposed to be towable) I bought the vehicle to be able to tow behind our RV. We took a trip last July from Thousand Oaks, CA up through 5 national parks all of the way to Glacier National Park in Montana. The vehicle appeared to tow normally, i never had a problem getting the vehicle to indicate the Tow Mode was active. In January of this year (almost 6 months after the trip), my transmission made a clunking sound, and started to perform poorly. We called the dealership immediately to have it looked at. The dealer said i must have towed it incorrectly and therefore it won't be covered under warranty. I had a second opinion which did not agree with Ford's assessment. Ford had an engineer look at the transmission, and the engineer reiterated it must have been towed incorrectly. I asked how they assessed if the vehicle could have come out of tow mode through some error and the refused to answer or provide any additional details. They would only say that the transmission appears damaged from improper towing. I do not disagree with them that the vehicle could have been damaged during towing, what i disagree with is the assertion it was not properly in Tow Mode. I followed the process in the handbook, had a affirmation it was in tow mode every time before we moved the vehicle. When teh vehicle is attached to our RV there are two option. Park - when we are stationary for a period of time, or Tow Mode when moving. There are no other options. Ford said they have reported this incident already, i would like confirmation if possible to make sure. I would also like to know if other similar incidents have been reported.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441613November 24, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Ford Expedition. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the soy-based electrical wires had been damaged by rodents. The manufacturer was notified of the failure and informed the contact that they would cover the cost of the repair. The vehicle was repaired. The approximate failure mileage was 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437619October 21, 2021
BACK OVER PREVENTION
The reverse camera system does not display any images, i.e., the screen is black/blue (depending on night/day) and provides no view of what is behind the vehicle. The motion and parking sensors are still providing input, but the driver cannot see what the sensors are detecting. Since this is a large SUV with multiple blind spots, this creates a hazard when trying to back up the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436302October 11, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
Backup camera does not always work and cuts out. Also, the 360 view cameras cut out. It is hard to see in the back during low light conditions with tinted back window. Afraid would hit someone or something when backing out in public parking spaces etc. or from home driveway. Yes, it was brought to dealer's attention in April 2021 right after vehicle was purchased and then again followed up July 2020 with no updates or repairs. Dealer acknowledged the issue and said the part is on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429951August 21, 2021
POWER TRAIN
While accelerating on a busy tollway, the automatic transmission got stuck in 6th gear. The car then began to slow down, and the gear display went blank. This put my safety and the safety of others at risk, as it happened in the left lane of a busy, high-speed tollway. The local dealership refused to help--even though the car is within warranty--as they did not believe the issue was replicable. However, the car had a similar problem on a lower-speed roadway just a few weeks prior. In both incidents, the transmission became stuck in one gear, the gear display on the dashboard went blank, and the car began to decelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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