Ford Escape Complaints

758 consumer complaints on file.

#11667555June 17, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving down the interstate at 60mph, screen displayed two error messages: “parking brake function limited” and “collision assistance unavailable.” I completely lost brake function for ~10 seconds. Only didn’t crash because no one was stopped ahead of me. Took to dealership who “couldn’t replicate” the issue, later told me they had fixed it by reprogramming the software. Two inconsistent answers gave me no sense of trust in the repair. This issue could kill somebody if at the wrong time and they were completely indifferent. I’ve since traded the car but have no faith Ford has any desire at all to investigate or resolve what could be a fatal error to someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667255June 16, 2025
UNKNOWN OR OTHER
The sunshade rolled in after the cross bar of the panoramic sunroom fell on the sunshade. My dealer is quoting me $1500 to repair the sunshade and no other mechanics will even touch it. My car is a 2021 Ford Escape SEL. Its is a very gently used car and it is terrible that this is happening. It has impacted me financially in a big way and am struggling to find a way to pay for it. I have only had my car for 1 year. Please make Ford do a recall so others do not have to go through this too. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666929June 14, 2025
STRUCTURE:BODY
The door check bracket is broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666882June 14, 2025
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
While going on the highway it braked hard and displayed service stabilitrak light with traction control light flashing went away after 10 seconds. Then I pulled into my driveway and it snapped the wheel out of my hand forcefully almost breaking my wrist and wouldn't let me turn right. Towed it to ford where they claim a loose battery terminal was present. No warning at all before this. Upper engine noise too (possibly pulley) 28k miles and trans is shifting hard as well. The trust for the vehicle is gone. I have a video as well of the steering wheel snapping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666392June 11, 2025
FUEL/PROPULSION SYSTEM
Before 8k miles and 10k, 22 ford escape check engine light came on two different times, app flagged for fuel evap system. Took in March and April 2023 and parts were replaced (control valve and hose) on two separate occasion, both within warranty. At 62k miles in June 2025, same check engine came on, had to replace hose again for evap system outside of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666235June 11, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The rearview backup camera no longer functions at all. Upon putting the car in reverse, I receive a black screen with glitching colors for a few seconds that turns completely black and gives me an error stating rearview camera is unavailable. There has been no damage recently to the vehicle or any other modifications made, or no other known contributing events, it just stopped working on its own. I also received no warning prior to this happening from any systems in the vehicle. This is especially dangerous since I rely upon this camera and alert sensors to safely back up and avoid damage to my vehicle, myself, others, and surrounding objects. I am aware that several Ford models built the same year have an active recall for this exact issue, in addition to the 2023-2024 Escape models. I would highly recommend looking into this issue as it pertains to the 2022 Escape as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665986June 10, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Escape. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of automotive power, and the steering wheel became difficult to turn in either direction. The contact stated that the messages "Electrical Power Saver Active" and "Service Charging System Warning" were displayed on the instrument panel. In addition, the contact's husband stated that the vehicle failed to come to a complete stop as intended, and the brake pedal felt firm while being depressed. The vehicle was towed to a local dealer and remained for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,338.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665685June 9, 2025
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
I am experiencing problems with the driver's side window getting stuck when I attempt to roll it up or down. Following a couple of visits to the Ford dealership, the service team was unable to find any diagnostic trouble codes or issues. The window's performance is compromised in both directions. Additionally, I have observed the passenger side airbag warning light flashing couple of times. I bought the vehicle on [XXX], Only 6 Months with this vehicle and during my June 6th, 2025 oil change, the service team recommended replacing the wiper blades, which seems excessive considering the low rainfall in San Diego, California. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665537June 7, 2025
UNKNOWN OR OTHER
Sunshade retracted all the way and center roof molding holding it was with double stick tape. Rolled all the back and cannot get it to go back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663746May 29, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Ford Escape. The contact stated that while making a right turn at approximately 10 MPH, a fuel odor had begun to leak into the interior cabin before the engine caught on fire. The A/C was activated during the time of the failure. No warning lights illuminated. The contact stated that while attempting to extinguish the fire, she fell on her stomach while pregnant, causing a miscarriage for which medical attention was sought. A police report was not filed. A Fire report was filed. The origin of the fire was unknown. The contact stated that a nearby school bus provided a fire extinguisher for the contact to extinguish the fire. In addition, the contact stated that the vehicle's engine was replaced a the local dealer prior to the fire however soon noticed the vehicle was still not operating as normal. The dealer was notified but declined to provide a loaner vehicle. The vehicle was towed to a local residential address after the fire, where it remains on a driveway. The origin of the fire was unknown. The contact mentioned that, due to costs the vehicle was not diagnosed or repaired for the fire failure. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) and NHTSA Campaign Number: 24V187000 (Fuel System, Gasoline however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11663680May 29, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Blind spot fault, Pre-collision assist fault, Cross-traffic system fault warning icons appeared on dashboard in June 2024. Been to the Ford service dept. four times with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663459May 28, 2025
BACK OVER PREVENTION
The contact owns a 2023 Ford Escape. The contact state while reversing, the back over prevention camera failed to function as intended. The contact stated that the back over prevention camera failed to display images of pedestrians or vehicles. The contact stated that due to the failure, the contact almost struck a pedestrian. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was then taken to another dealer where a software update was performed. The manufacturer was made aware of the failure. The contact was offered a buyback. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661797May 19, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
All vehicles screens including the speedometer turned off multiple times while driving. When screen came back online a large number of warning lights popped up including that there was a shift system fault. The light showing that the vehicle was in drive was no longer lit up. Immediately stopped vehicle. The electrical system on the vehicle has failed at least 5 times previously with several documented instances of going to the dealer for repairs with no solutions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661786May 19, 2025
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
The contact called for a customer who owns a 2021 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a loud banging and clucking sound coming from the door. The vehicle was taken to a certified mechanic, where it was diagnosed and determined that the bolts on the door arm mounted onto the door assembly had fractured and detached. The contact was informed that the door assembly might need to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661534May 16, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The entire panel and screen goes off and on countless times when driving. Cannot see speed or anything when panel shuts off. Makes it even more dangerous at night. It is also very distracting. The problem has been confirmed by FORD and dealer. They still can’t fix it. They have had our car for almost 2 months with no resolution. It started first with screen powering off and on countless times and then the entire panel. I have been told so many different times things. I have requested documentation and they will not provide me with anything other than vague emails with no answers. I was told several things: wrong part installed by Ford, severe wiring issue, wrong program possibly installed when trying to resolve the issue. The car was even pulling to the right and left but they said that had nothing to do with panel but just a dirty sensor, which I don’t know if I believe or not. They also stated the first issue had nothing to do with the recall even though it sounds and appears very similar. Me not being a mechanic, they can tell me anything. What I have not been told is what the problem is and we do not feel safe taking the car back but Ford is offering us nothing other than empty, vague answers. Any help you can provide would be so helpful and appreciated! Text from phone so please forgive any errors. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660957May 14, 2025
ELECTRICAL SYSTEM
12v battery system failure to keep 12v battery that boots operating system of car charged. This leads to a vehicle that cannot be started or moved unless jump started. This has happened daily, and sometimes multiple times a day, requiring a jump pack to get the car to turn on. This issue has been reproduced and confirmed via multiple revised manufacturer TSBs. This has likely been inspected by the ford dealership that sold the used vehicle to me. Multiple safety warnings appear when the vehicle determines the 12v battery is not sufficiently charged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660653May 13, 2025
ELECTRICAL SYSTEM
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659081May 5, 2025
VEHICLE SPEED CONTROL
The car accelerates without pressing the accelerator. While driving at any moment or when hitting the brakes the car will speed up on its own. I have no problem with the car stopping when I hit the brakes. It just seems as though sometimes it will accelerate when first touching the brakes. I have noticed this for maybe about a year. I researched and found at least 3 reported cases of this being an issue during a car accident. I did take my vehicle to the Ford dealership to have it checked and was told they couldn’t find anything wrong according to their test results. However, there is definitely an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657887April 30, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
I have been experiencing a series of error messages that pop up on my dashboard while driving since March 31, 2025. The first message is my adaptive cruise control braking is being turned off. The message reappears before I have a red triangle appear with the words resume control and a loud warning sound. The dash board starts a series of error messages that rotate saying pre-collision assist not available, check parking sensors, blind spot system fault, cross-traffic system fault and front camera fault service required. I have taken my Ford to the dealership twice. I am told there is not a fix for my vehicle until Ford releases a new software update sometime in the month of May.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657822April 30, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Ford Escape. The contact stated while driving 60 MPH, the Adaptive Cruise Control altered the speed after detecting the number on the Minnesota county road sign ending in the number 5. The Adaptive Cruise Control was changed without warning. The vehicle gradually accelerated after the failure. While driving at slow speeds, the speeds spontaneously increased from 30 MPH to 50 MPH. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred the contact to the NHTSA Hotline. The failure mileage was approximately 19,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Escape