Ford Escape Service Bulletins (2023)

209 manufacturer communications on file.

• May 7, 2024•Document ID: 11000187

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52515

  Date Added:

  May 17, 2024

  Manufacturer:

  FORD

  Summary

  Some 2020-2024 Escape and 2021-2024 Bronco Sport vehicles may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. Ford is aware of the concern and this condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected by the 4th quarter of 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (9)

  2024 Ford Bronco Sport2024 Ford Escape2023 Ford Bronco Sport2023 Ford Escape2022 Ford Bronco Sport2022 Ford Escape2021 Ford Bronco Sport2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-11000187-0001.pdf↗
• May 2, 2024•Document ID: 11000180

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  SSM 52501

  Date Added:

  May 17, 2024

  Manufacturer:

  FORD

  Summary

  Some 2023-2024 Escape vehicles equipped with a 1.5L engine may require a cylinder head replacement as directed by other service bulletins. It is not necessary to discard the 17 valve cover bolts during disassembly; these bolts can be reused up to 3 times. The Workshop Manual (WSM), Section 303-01A, is scheduled to be updated by the end of June 2024.

  Associated Products (2)

  2024 Ford Escape2023 Ford Escape
  Associated Documents

  • DownloadMC-11000180-0001.pdf↗
• April 30, 2024•Document ID: 10254303

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTAPU0630SX2CLS

  Date Added:

  May 6, 2024

  Manufacturer:

  FORD

  Summary

  Software Update 23-PU0630-SX2-CLS for 2023 MY Escape vehicles is now available. Quality Improvements include: - SYNC screen will update after changing to next track from USB device. - Improves minor occurrence of gauge flicker once in ignition "off". - Enlarges graphic for "keep hands on steering wheel" message - Robustness fixes for error handling, menu browsing, navigation and audio repeaters.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10254303-0001.pdf↗
• April 24, 2024•Document ID: 10254138

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 52476

  Date Added:

  May 3, 2024

  Manufacturer:

  FORD

  Summary

  All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

  Associated Products (394)

  2024 Ford Edge2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Mustang2024 Ford Ranger2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Explorer2023 Ford F-1502023 Ford F-2502023 Ford F-350+ 374 more
  Associated Documents

  • DownloadMC-10254138-0001.pdf↗
• April 5, 2024•Document ID: 10253555

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 52419

  Date Added:

  April 24, 2024

  Manufacturer:

  FORD

  Summary

  Some 2023-2024 Escape/Corsair vehicles equipped with a 1.5L or 2.0L EcoBoost engine, 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine, and 2024 Nautilus vehicles may exhibit an engine misfire condition with diagnostic trouble codes (DTC) P0301, P0302, P0303 and/or P0304 set in the powertrain control module (PCM). If the codes are stored in the PCM, remove and inspect the condition of all the spark plugs. If any spark plugs appear to be damaged, use a borescope to inspect the condition of the cylinder walls. If the cylinder walls are scored/scraped/damaged, replace the long block engine assembly (6006) to resolve this condition. If the cylinder walls are not scored/scraped/damaged, replace the damaged spark plug(s) and advise the customer that engineering is investigating this issue. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (6)

  2024 Ford Escape2024 Ford Mustang2024 Lincoln Corsair2024 Lincoln Nautilus2023 Ford Escape2023 Lincoln Corsair
  Associated Documents

  • DownloadMC-10253555-0001.pdf↗
• April 4, 2024•Document ID: 10254322

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTAPU0227VIRBSEs

  Date Added:

  May 6, 2024

  Manufacturer:

  FORD

  Summary

  Quality improvements include: Numerous minor quality fixes in ECG RC9 which are not customer facing.

  Associated Products (2)

  2024 Ford Escape2023 Ford Escape
  Associated Documents

  • DownloadMC-10254322-0001.pdf↗
• April 3, 2024•Document ID: 10253552

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER

  Mfr Comm. #:

  SSM 52410

  Date Added:

  April 24, 2024

  Manufacturer:

  FORD

  Summary

  Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.

  Associated Products (118)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford F-1502024 Ford Maverick2024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit Connect2024 Lincoln Aviator2024 Lincoln Corsair2024 Lincoln Nautilus2024 Lincoln Navigator2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition+ 98 more
  Associated Documents

  • DownloadMC-10253552-0001.pdf↗
• April 1, 2024•Document ID: 10252410

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  22N15

  Date Added:

  April 2, 2024

  Manufacturer:

  LINCOLN

  Summary

  Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24

  Associated Products (35)

  2023 Ford Bronco Sport2023 Ford E-1502023 Ford E-2502023 Ford E-3502023 Ford E-4502023 Ford Escape2023 Ford F-6502023 Ford F-7502023 Lincoln Corsair2022 Ford Bronco Sport2022 Ford E-1502022 Ford E-2502022 Ford E-3502022 Ford E-4502022 Ford Escape2022 Ford F-6502022 Ford F-7502022 Lincoln Corsair2021 Ford Bronco Sport2021 Ford E-150+ 15 more
  Associated Documents

  • DownloadMC-10252410-0001.pdf↗
• March 19, 2024•Document ID: 10252555

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB 24-2078

  Date Added:

  April 3, 2024

  Manufacturer:

  FORD

  Summary

  This article supersedes TSB 23-2244 to add 2024 model year. Some 2020-2024 Escape hybrid vehicles equipped with a 2.5L (FHEV) full hybrid electric vehicle powertrain and 4-wheel drive (4WD) may exhibit a grinding or rubbing noise while braking at or below 10 mph (16 km/h) from the front of the vehicle. This may be due to an inadequate gap between the driveshaft and the heat shield. To correct this condition, follow the Service Procedure to diagnose and position the heat shield away from the driveshaft.

  Associated Products (5)

  2024 Ford Escape2023 Ford Escape2022 Ford Escape2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10252555-0001.pdf↗
• March 8, 2024•Document ID: 10251956

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  SSM 52345

  Date Added:

  March 20, 2024

  Manufacturer:

  FORD

  Summary

  Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (43)

  2024 Ford Bronco2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Mustang2024 Ford Mustang Mach-E2024 Ford Ranger2024 Ford Transit2024 Lincoln Corsair2024 Lincoln Navigator2023 Ford Bronco2023 Ford Edge+ 23 more
  Associated Documents

  • DownloadMC-10251956-0001.pdf↗
• March 6, 2024•Document ID: 10251952

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 52335

  Date Added:

  March 20, 2024

  Manufacturer:

  LINCOLN

  Summary

  For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.

  Associated Products (211)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Ranger2024 Ford Transit2024 Lincoln Aviator2024 Lincoln Corsair+ 191 more
  Associated Documents

  • DownloadMC-10251952-0001.pdf↗
• March 4, 2024•Document ID: 10251947

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

  Mfr Comm. #:

  SSM 52328

  Date Added:

  March 20, 2024

  Manufacturer:

  FORD

  Summary

  Some 2021-2024 Bronco/F-150, 2023-2024 Escape/F-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module (APIM) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System (FDRS) will provide an option to delete the voice application. Re-enter the module programming and when prompted, do not select first option - SYNC Module (APIM) Software Update, select the second option - Delete Voice Application(s) From Module. Once deleted, run the SYNC Module (APIM) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418.

  Associated Products (24)

  2024 Ford Bronco2024 Ford Escape2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502023 Ford Bronco2023 Ford Escape2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford F-6002023 Ford F-6502023 Ford F-750+ 4 more
  Associated Documents

  • DownloadMC-10251947-0001.pdf↗
• March 1, 2024•Document ID: 10251934

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SSM 52314

  Date Added:

  March 20, 2024

  Manufacturer:

  FORD

  Summary

  During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.

  Associated Products (232)

  2024 Ford Bronco2024 Ford Bronco Sport2024 Ford E-3502024 Ford E-4502024 Ford Edge2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Ford F-1502024 Ford F-2502024 Ford F-3502024 Ford F-4502024 Ford F-5502024 Ford F-6002024 Ford F-6502024 Ford F-7502024 Ford Maverick2024 Ford Mustang2024 Ford Transit2024 Lincoln Aviator+ 212 more
  Associated Documents

  • DownloadMC-10251934-0001.pdf↗
• February 27, 2024•Document ID: 10250849

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 52298

  Date Added:

  March 5, 2024

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles built on or before 10-Jul-2023 and equipped with a 12 inch instrument panel cluster (IPC) display may exhibit a roundabout/traffic circle arrow directing the traffic to go to the left (clockwise) around the roundabout. This is incorrect and opposite to what is displayed in the center display screen. The direction of travel should be to the right (counterclockwise) around the roundabout/traffic circle. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in April 2024. Replacement/reprogramming of the IPC will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10250849-0001.pdf↗
• February 22, 2024•Document ID: 10251241

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  23B56

  Date Added:

  March 5, 2024

  Manufacturer:

  FORD

  Summary

  Advance Notice - Customer Satisfaction Program 23B56 Certain 2020 - 2023 Model Year Escape Vehicles - Front Door Check-Arm Reinforcement Broken Spot Welds

  Associated Products (4)

  2023 Ford Escape2022 Ford Escape2021 Ford Escape2020 Ford Escape
  Associated Documents

  • DownloadMC-10251241-0001.pdf↗
• February 16, 2024•Document ID: 10250526

  Service Bulletin/Repair Instructions
  EQUIPMENT; STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Mfr Comm. #:

  SSM 52269

  Date Added:

  February 23, 2024

  Manufacturer:

  LINCOLN

  Summary

  2022-2024 Explorer/Aviator vehicles built on or after 28-May-2022, 2022-2024 Expedition/Navigator vehicles built on or after 08-Jun-2022, 2022-2024 Escape vehicles built on or after 01-Jun-2022 and 2022 Corsair vehicles built on or after 01-Jun-2022 are no longer equipped with a hands free liftgate system. The vehicle is not misbuilt. The addition of any parts is not a warrantable repair. Do not submit a claim for this condition.

  Associated Products (16)

  2024 Ford Escape2024 Ford Expedition2024 Ford Explorer2024 Lincoln Aviator2024 Lincoln Navigator2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Lincoln Aviator2023 Lincoln Navigator2022 Ford Escape2022 Ford Expedition2022 Ford Explorer2022 Lincoln Aviator2022 Lincoln Corsair2022 Lincoln Navigator
  Associated Documents

  • DownloadMC-10250526-0001.pdf↗
• February 14, 2024•Document ID: 10250523

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT

  Mfr Comm. #:

  SSM 52261

  Date Added:

  February 23, 2024

  Manufacturer:

  LINCOLN

  Summary

  Some 2023 Escape vehicles with hybrid powertrain built on or before 27-Oct-2023 and 2023 Corsair vehicles with hybrid powertrain built on or before 24-Oct-2023 may exhibit an intermittent no audio condition with diagnostic trouble code (DTC) U1A00:87 stored in the accessory protocol interface module (APIM). When the audio volume control is adjusted using the steering wheel or the center display screen, the center display screen may or may not show a visual change with no change in audio volume. This may be due to the software installed in the audio control module (ACM). To correct this condition, reprogram the ACM using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic tool. For claiming, use causal part 18C869 and applicable labor operation in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (2)

  2023 Ford Escape2023 Lincoln Corsair
  Associated Documents

  • DownloadMC-10250523-0001.pdf↗
• February 12, 2024•Document ID: 10250308

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 52246

  Date Added:

  February 14, 2024

  Manufacturer:

  FORD

  Summary

  Some 2023 Escape vehicles may exhibit a Front Camera Fault and/or Pre-Collision Assist Fault message displayed in the instrumental panel cluster (IPC) with diagnostic trouble codes (DTCs) C1001:78 and U2107:68 stored in the image processing module-A (IPMA) when the vehicle is driven on uneven roads. This may be due to the software installed in the IPMA. To correct this condition, reprogram the IPMA using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool and perform the appropriate IPMA alignment procedure. Perform a self test and clear DTC codes. For claiming, use causal part 14G647 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10250308-0001.pdf↗
• February 8, 2024•Document ID: 10251489

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTAPU0630RGTPLOE

  Date Added:

  March 7, 2024

  Manufacturer:

  FORD

  Summary

  Software Update 23-PU0630-RGT-PLO for 2023 MY Escape vehicles is now available. Quality Improvements include: - Liftgate opens fully open with exterior button press

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10251489-0001.pdf↗
• February 7, 2024•Document ID: 10251482

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE; ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTAPU1022SPBPUP

  Date Added:

  March 7, 2024

  Manufacturer:

  FORD

  Summary

  Software Update 24-PU0122--SPB-PUP for 2023 MY Escape Gas vehicles is now available. Quality Improvements include: - Reduced no start events. - Quicker brake release when customer shifts to R - Remembers Auto Vehicle Hold status thru key cycle - Warning lamp for park brake stuck event. - Message when shift to neutral occurs with driver off brakes. - Will no longer set erroneous "Service Park Brake Limited Function" during initialization.

  Associated Products (1)

  2023 Ford Escape
  Associated Documents

  • DownloadMC-10251482-0001.pdf↗