Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10453005March 26, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES AND BRUISING TO HIS RIBS, ARMS, LEGS, AND HEAD. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10452389March 20, 2012
VISIBILITY, VISIBILITY:GLASS, SIDE/REAR
THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450754March 8, 2012
ELECTRICAL SYSTEM
I PURCHASED A NEW FORD 2011 FORD EDGE IN JULY OF 2010 AND WAS EXTREMELY PLEASED WITH THE PERFORMANCE OF THE CAR AND THE SYNC SYSTEM. AS THE END OF THE YEAR NEARED, THE SYNC SYSTEM STARTED ACTING VERY ERRATIC, BLUETOOTH DISCONNECTING, NAVIGATION SD CARD FAILURE, MAPS EXTREMELY SLOW TO LOAD AND WHEN THE CAR WAS SHUTOFF THE SYNC DID NOT POWER DOWN. ON THEN NEXT POWER UP, IT WOULD DISABLE BLUETOOTH AND NOT ALLOW NAVIGATION SYSTEM TO LOAD. THERE WAS A NEW SOFTWARE UPDATE AVAILABLE FEB 2012 THAT ACCORDING TO THE DESCRIPTION WOULD SOLVE ALL THESE ISSUES. AFTER FINALLY GETTING IT TO LOAD ON A USB STICK FROM THE SYNC SITE AFTER MULTIPLE TRIES, I GOT IT DONE. ALSO CONTACTED FOR SYNC SERVICE AND THEY SAID THERE ARE KNOWN ISSUES WITH THE DOWNLOAD FROM THE SYNC SITE. SOFTWARE WAS LOADED SUCESSFULLY IN THE CAR AND ALAS, IT SEEMED ALL MY PROBLEMS WERE CURED....FOR ABOUT 2 DAYS AND NOW THE NAVIGATION SYSTEM CONTINUES TO TRY LOADING AND THEN DISPLAYS SD CARD FAULT, REALLY HANDY WHEN YOU USE THIS FOR WORK. I'VE BEEN IN CONTACT WITH FORD AND THEY ADMIT THERE IS A SOFTWARE BUG IN THE LAST RELEASE...WORKING FOR AN ELECTRONICS COMPANY, I WOULD SAY THERE WASN'T MUCH VALIDATION DONE. THEY SAID IT WOULD BE A MONTH BEFORE A FIX IS IN PLACE AND WILL MAIL EVERYONE NEW SD CARDS. WHAT A JOKE! MAYBE FORD SHOULD CALL APPLE INSTEAD OF MICROSOFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449336February 25, 2012
ELECTRICAL SYSTEM
PURCHASED MY 2011 EDGE LIMITED DEC. 2010, HAD INTERMITTENT SYNC PROBLEMS STARTING APPROX JUNE 2011. DID AN UPGRADE OFF THE SYNC MY RIDE WEBSITE IN NOV 2011 AND THAT STARTED ALL THE SYNC PROBLEMS. THEY INCLUDE: NAVIGATION FAILURE WHILE ON A TRIP, THAT WAS FUN, BEING LOST WITH 2 CARS OF FAMILY FOLLOWING US. BACKUP CAMERA WORKS OR NOT, DEPENDS ON THE DAY. DASHBOARD LIGHTS BLINKING ON & OFF WHILE DRIVING, BLUETOOTH DISCONNECTING MY PHONE ALMOST EVERYDAY. THE SYNC SYSTEM LIKES TO TURN OFF, BLACK SCREEN, RESETS ITSELF WITHOUT DOING ANYTHING EXCEPT TURNING THE CAR ON! SOMETIMES WHEN I LEAVE THE CAR THE SYNC SYSTEM & RADIO WILL STAY ON EVEN AFTER I LOCK THE CAR. 2X IT HAS GONE TO THE DEALER, 2X I GET THE CAR BACK & AM TOLD I HAVE TO DEAL WITH IT AS THERE IS NO FIX TO THE GLITCH IN THE SYSTEM. SO, 42K FOR A NEW CAR, ALSO PURCHASED AN EXTENDED WARRANTY, WHEN ALL WARRANTY'S ARE EXPIRED WHO WILL PAY FOR FORDS "GLITCH"? I WILL NEVER RECOMMEND THIS CAR TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448892February 22, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH A SYNC SYSTEM WHICH CONTROLLED THE SATELLITE RADIO, GPS NAVIGATION, TOUCH SCREEN FEATURE AND OTHER FUNCTIONS. WHILE DRIVING VARIOUS SPEEDS THE SATELLITE RADIO, GPS NAVIGATION AND TOUCH SCREEN FEATURE WOULD NOT OPERATE. THERE WERE ALSO OTHER FUNCTIONS WHICH WOULD NOT OPERATE WITHIN THE SYNC SYSTEM. THE FAILURES WERE SPORADIC AND A DISTRACTION WHEN DRIVING. THE VOICE COMMAND WOULD CONTINUOUSLY ACTIVATE WHENEVER THE VEHICLE WAS IN OPERATION WHICH BECAME ANNOYING. THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V128000 (ELECTRICAL SYSTEM: SOFTWARE). THE DEALER STATED THE PART WAS NOT CURRENTLY BEING PRODUCED AND THEY WERE UNABLE TO PROVIDE ANY ADDITIONAL INFORMATION REGARDING THE ARRIVAL DATE FOR THE RECALL PART. THE TECHNICIAN ADVISED THE CONTACT TO DISCONNECT THE BATTERY WHENEVER A FAILURE OCCURRED WITHIN THE SYNC SYSTEM AND THEN RECONNECT AFTER WAITING FIVE MINUTES. THE VEHICLE WAS BEEN TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE SIMILAR DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT EXPRESSED CONCERN OF A POTENTIAL SAFETY HAZARD. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447472February 11, 2012
AIR BAGS
MY SON WAS DRIVING HIS 2011 FORD EDGE DOWN A BUSY ROAD AT NIGHT WHEN ANOTHER DRIVER CUT RIGHT IN FRONT OF HIM. HE HIT THE BRAKES BUT THE ROAD WAS WET AND THE CAR WOULD NOT STOP. TO AVOID A FRONT COLLISION WITH THE OTHER DRIVER HE TURNED THE STEERING WHEEL TO THE RIGHT AND THAT MADE HIM LOSE CONTROL OF THE CAR. HE HIT A TREE, HIS CAR SPUN ALL THE WAY ACROSS THE ROAD HITTING THE SIDEWALK AND CRASHING THE SIDE PASSENGER DOOR AGAINST A STREET SIGN. THE CAR IS TOTALED (WE BELIEVE). THE FRONT WAS DESTROYED, AND THE TWO FRONT WHEELS SMASHED. THE IMPACT WAS SO STRONG THAT THE BACK LIGHTS WERE THROWN 30 METERS AWAY FROM THE CAR. PASSENGER DOOR WAS STUCK AND THE WINDSHIELD BROKEN. WHAT CONCERNS ME IS THAT THE AIRBAGS DID NOT DEPLOY. EVERYBODY AT THE SCENE OF THE ACCIDENT , FROM THE RESCUER TO THE TOW COMPANY, COMMENTED ON THAT FACT. MY SON IS FINE ( THANK GOD FOR SEATBELTS) AND NOBODY WAS HURT, BUT IF YOU JUST SEE THE CAR IT IS UNBELIEVABLE THAT NO AIRBAG DEPLOYED . IT IS NOT RIGHT THAT AFTER BUYING A CAR AND WORRYING ABOUT SO MANY THINGS THAT CAN GO WRONG IN TRAFFIC I HAVE TO WORRY IF THE AIRBAGS ARE WORKING OR NOT. IT IS NOT RESPONSIBLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10444132January 6, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN, ELECTRICAL SYSTEM
TWICE AFTER BACKING UP AND SHIFTING THE CAR FROM REVERSE TO DRIVE, THE CAR STALLED/SHUT OFF. THE FIRST TIME IT OCCURRED AFTER BACKING ONTO A BUSY STREET. WHILE PUSHING ON THE GAS WITH NO FORWARD MOVEMENT, I SAW A MESSAGE DISPLAYED IN THE DASH THAT THE CAR MUST BE IN PARK TO START. I WAS EXTREMELY LUCKY THAT IN THAT INSTANCE I HAD ENOUGH TIME TO START THE VEHICLE AND MOVE PRIOR TO TRAFFIC REACHING ME AS IT OCCURRED ON A BUSY STREET. THE APPROXIMATE DATE FOR THE FIRST OCCURRENCE WAS IN JUNE OF 2011. THE SECOND WAS ON JULY 5, 2011, WITH APPROXIMATELY 2,450 MILES. ON NOVEMBER 3, 2011, AND NOVEMBER 29, 2011, MY CARS BATTERY DIED RESULTING IN NEEDING TO CALL FORD ROADSIDE ASSISTANCE TO TOW IT TO THE DEALER. PRIOR TO THAT, I TWICE HAD A BATTERY SAVER MESSAGE DISPLAYED AFTER I SHUT OFF MY CAR, ALTHOUGH EVERYTHING WAS OFF. WHILE AT THE DEALER THE SECOND TIME IT HAPPENED, THE BATTERY DIED FOR THE THIRD TIME AFTER APPROXIMATELY 8 HOURS. THE BATTERY TEST ALWAYS REPORTED THAT THE BATTERY WAS OKAY. AFTER A WEEK AT THE SHOP THEY WERE STILL UNABLE TO DETERMINE THE CAUSE. TWO TIMES MY VEHICLE WOULD NOT RECOGNIZE THAT I HAD THE KEY IN MY POSSESSION WITHIN THE VEHICLE AND THEREFORE WOULD NOT START. I DO NOT KNOW IF ALL OF THESE ISSUES ARE POSSIBLY INTERCONNECTED WITH THE COMPUTER SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440554December 20, 2011
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT ALL. THERE ARE MANY PROBLEMS WITH THIS NAVIGATION SYSTEM IN ADDITION TO THE OTHER 'SENSOR' SAFETY GOODIES ON THIS VEHICLE. THE BLISS IS A SAFETY HAZARD; WORTHLESS. MY SYNC SYSTEM KEEPS BLANKING OUT (REFERRED TO BY EVERYONE AS THE 'BLACK SCREEN') OR A SCREEN THAT LOCKS UP AND WILL NOT PERFORM ANY FUNCTION WHATSOEVER. WHEN RESEARCHING THIS VEHICLE I FOUND INFORMATION ON THIS PROBLEM AS EARLY AS 2008. I PRINTED ALL THE INFORMATION TO SHOW THE SALESMAN. I HANDED HIM 40 PAGES OF INFORMATION ON THE 'BLACK SCREEN' AND ASKED IF THIS IS STILL A PROBLEM HE SAID NO. WE PURCHASED THE 2011 FORD EDGE LIMITED WITH ALL THE GOODIES. NOW AND SINCE THE LAST ROUND WE EXPERIENCED THE 'LOCKED SCREEN' AGAIN WHICH REQUIRED ANOTHER TRIP TO OUR FORD DEALER. BY THE WAY WE RECEIVED NO PAPER WORK ON THE REPAIR. WE HAVE OVER 15K MILES ON THE VEHICLE NOW AND HAVE HAD EXPERIENCED THIS PROBLEM NUMEROUS TIMES. THE NAVIGATION AND THE BLISS SYSTEMS ARE NOT ONLY WORTHLESS BUT SAFETY HAZARDS. A $42,000 MISTAKE?? SHAME ON FORD FOR CONTINUING ON SELLING THIS PRODUCT AND OUR GOVERNMENT FOR LETTING THEM DO SO - EVER WONDER WHY THE CONSUMER LOST THEIR FAITH??? FORD - REALLY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435524November 14, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD WHILE DRIVING APPROXIMATELY 40 MPH. THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,000. A FIELD SERVICE ENGINEER INSPECTED THE VEHICLE; REPAIRS WERE COMPLETED WHICH CORRECTED THE CONCERNS. FORD MOTOR CO INFORMED THE CONSUMER THAT THEY WILL NOT ISSUE ANY TYPE OF REFUND. HOWEVER, THE CONSUMER STATED NOTHING HAS BEEN SETTLED AND FORD RESPONDED WITH AN OFFER LETTER OF A FIVE YEAR WARRANTY. UPDATED EVOQ 02/24/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426534September 20, 2011
STRUCTURE:BODY, VISIBILITY
WE HAVE A 2011 FORD EDGE LIMITED WHICH SOMEONE THREW A 3" DIAMETER ROCK AT THE DRIVER SIDE GLASS. IT WAS NOTED GLASS WAS NOT TEMPERED BUT HAD A SOUND PROOFING LAMINATE IN MIDDLE OF GLASS. PRODUCE LARGE QUANTITIES OF SHARP GLASS SPLINTERS THROUGHOUT CABIN AND KEPT WINDOW GLASS INTACT. MY CONCERN IS THAT YOU COULD BE INJURED SEVERELY BY THE SHARP GLASS SPLINTERS FROM ANY OF THE WINDOWS SMASHING IN ACCIDENT. LASTLY, HOW DO YOU GET A PERSON OUT IF TRAPPED UNDER WATER WHEN LAMINATE IS HOLDING GLASS TOGETHER. WHAT IF YOU HAD TO RESCUE SOMEONE AND HAD TO SMASH GLASS, YOU COULD POTENTIALLY INJURE OCCUPANTS SEVERELY!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422334August 28, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
FAULTY VEHICLE TPMS SYTTEMS. THEY BECOME BRITTLE AND WHEN YOU TRY TO CHECK THE AIR IN THE TIRE THEY CAN BREAK. THE MATERIALS USED ARE VERY CHEAP AND ARE UNSAFE. IF YOU BREAK ONE OR CRACK ONE YOU LOOSE ALL THE AIR IN THE TIRE. AS A AUTOMOTIVE LUBRICATION CENTER OWNER IT FALLS UPON MY STORE TO FIX A PROBLEM THAT IS DEFINATELY A DESIGN PROBLEM FROM THE VEHICLE MANUAFACTURER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419783August 17, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 65 MPH AND ACCELERATING, THE CONTACT NOTICED AN EXHAUST SMELL EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS FOUR DIFFERENT TIMES. THE TECHNICIANS STATED THE SMELL WAS CAUSED BY FUEL BYPASSING THE CATALYTIC CONVERTER. THE TECHNICIANS STATED THERE WAS NO REPAIR TO RESOLVE THE SMELL EMITTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,695. UPDATED 9/13/11 *CN THE MECHANIC AT THE DEALER WAS ALSO ABLE TO SMELL THE EXHAUST FUMES INSIDE THE VEHICLE. UPDATED 10/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418053August 8, 2011
EQUIPMENT
FORD SYNC SYSTEM HAS BEEN FREEZING, BACK UP CAMERA BLACKING OUT, GPS STALLING. CAR HAS BEEN RETURNED TO DEALER 3 TIMES FOR A REBOOT SYSTEM. DEALER SAID IT HAS TO DO WITH THE NEW SYSTEM AND THERE BEING BUGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416771August 2, 2011
ELECTRICAL SYSTEM, EQUIPMENT
VARIOUS PROBLEMS WITH SYNC/COMPUTER SCREEN IN CAR - SIDE WARNING CAR COMING LIGHTS GO ON FOR NO REASON , SCREEN GOES DARK AND BLACK BOX APPEARS IN CENTER INCLUDING WHEN IN REVERSE THUS BLANKING OUT CENTER VISUAL FIELD OF BACK UP CAMERA (SEE CAMERON GULBRANSEN TRANSPORTATION SAFETY ACT FEB 2008). ALL THIS BEGAN AFTER FORD RECALL PROGRAM 10B20 DONE MARCH 29, 2011. IT WORKED PERFECTLY PRIOR TO THAT TIME. CAR WAS BROUGHT BACK TO DEALER AP 2, AP 21, AP 27, MAY 5-9 AND AUG 2 2011 FOR SAME ISSUES. COMPUTER WORKS FOR SHORT TIME THEN PROBLEMS START AGAIN. I DO HAVE A PHOTO IN MY PHONE OF THE BLACK SCREEN HAPPENING WHICH WAS SHOWN TO THE DEALER. IT IS OFTEN TOO UNSAFE TO DRIVE AND TAKE A PHOTO AT THE SAME TIME TO COLLECT BETTER EVIDENCE OF EPISODES SO I ONLY HAVE A COUPLE OF PHOTOS THAT CAME OUT CLEARLY. ALSO VARIOUS OTHER PROBLEMS- PHONE SUDDENLY UNSYNCS ITSELF WHILE DRIVING - I MADE A CALL THEN TRIED TO MAKE A SECOND CALL A FEW MOMENTS LATER AND IT HAD DISCONNECTED FROM CAR INCLUDING ALL 911 SERVICE. WHILE DRIVING ON ROAD WITH NO OTHER CARS NOR OBJECTS, SUDDENLY BEGAN RINGING ALARM AND FLASHING THAT CARS WERE COMING FROM THE SIDES AND THERE WAS NO ONE ON EITHER SIDE AND NO WIND NOR RAIN. WHILE AT DEALER PAST 3 TIMES, DETROIT HOME OFFICE WAS CALLED BY THE DEALER FOR FURTHER ADVICE BY DEALER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413840July 20, 2011
VISIBILITY, STRUCTURE:BODY, STRUCTURE
ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411803July 11, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THE HEAD RESTS ON THE NEW FORD EDGE THAT I RECENTLY PURCHASED ARE SO LARGE AND LEAN SO FAR FORWARD THAT THEY MAKE IT VERY UNCOMFORTABLE AND DANGEROUS TO DRIVE. THEY ARE SO BAD THAT SOME OWNERS OF NEW FORD PRODUCTS ARE JUST REMOVING THE HEAD RESTS CREATING A REAL SAFETY HAZARD . I HAVE CONTACTED FORD SEVERAL TIMES WITH OUT SATISFACTION. OUR LOCAL POLICE DEPARTMENT HAS REMOVE THE HEAD RESTS FROM THER NEW EXPOLORER. DO WE WAIT UNTIL SOMEONE GET HURT OR KILLED OR DO WE TAKE A VERY HARD LOOK AT THEM NOW? I HAVE TRIED TO REVERSE MINE BUT THEN YOU JUST AS WELL REMOVE THEM. I TRIED SWITCHING WITH THE REAR SEAT AND THEY WONT INTERCHANGE. I AM JUST ASKING THAT YOU TAKE A GOOD LOOK AT THEM AND MAKE A DECISION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410059June 30, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE STALLED WITHOUT PRIOR WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE ENGINE PIN CONNECTOR WAS FAULTY AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407473June 20, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED SINCE THE DATE OF PURCHASE THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND STATED THAT THERE WAS NOTHING WRONG WITH IT. ON JUNE 13, 2011, THE VEHICLE STALLED WHILE DRIVING 30 MPH WITHOUT WARNING. THE CONTACT WAS ABLE TO CONTROL THE STEERING WHEEL AND AVOID CRASHING INTO A POLE. THE ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED A LEAK IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE VIN INFORMATION WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE DID NOT HAVE ANY RELATED RECALLS AND THEY WOULD CALL HER BACK. THE FAILURE MILEAGE WAS 40 AND THE CURRENT MILEAGE WAS 2,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406568June 12, 2011
UNKNOWN OR OTHER
THE SYNC SYSTEM IS CONSISTENTLY LOCKING UP, THE MUSIC PLAYS WHEN THE DASHBOARD STATES THE AUDIO IS OFF, WHEN THIS HAPPENS NONE OF THE BUTTOMS WORK. I HAVE BEEN PULLING OVER TO THE SIDE OF THE ROAD TO TURN MY VEHICLE OFF, OPEN THE DOOR TO MAKE THE SCREEN CLEAR, THIS DOES NOT WORK. THEN ALL OF A SUDDEN THE SYNC SYSTEM WILL RE-BOOT ITSELF AND THEN IT WORKS AGAIN. THE BLUETOOTH SYSTEM IS ALWAYS DISCONNECTING MY PHONE OR I CALL SOMEONE AND I CAN'T HEAR THEM, TO THE POINT I DON'T EVEN USE THE BLUETOOTH ANYMORE. WHEN THE MOTOR IS SHUT OFF AND YOU OPEN THE VEHICLES DOOR THE SCREEN SHOULD COME UP WITH FORD EMBLEM. THE SYNC SYSTEM LOCKING UP INCIDENT HAS OCCURRED 3 TIMES AND I'M FIXING TO TAKE IT IN AGAIN. IT'S ALWAYS BEEN THE SAME ANSWER THERE WAS AN UPDATE THAT NEEDED TO BE DONE. IT IS FORDS RESPONSIBILITY TO MAKE WHEN A VEHICLE IS SOLD NEW FOR $40K, THAT IT WORKS. OF COURSE I STILL HAVE TO MAKE MY MONTHLY PAYMENT TO FORD, IF THIS CONTINUES I'M GOING TO LOOK INTO THE LEMON LAW BECAUSE THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406296June 6, 2011
ENGINE AND ENGINE COOLING
ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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