Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11421225June 17, 2021
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
This is my 20 year old daughter's car. She attends college in another state. Recently, the door ajar light comes on and will not go off. This prevents her from locking her doors, all of them! Not while driving, and not when parked. The closes all doors and tries to lock the car, and the passenger side "door ajar" light remains on, even though the door is closed and shut tight. The repair to this issue is replacing the entire door latch mechanism and costs over $500 at the dealer. I would do it myself, but the Ford door assembly is very complicated and must be done in a precise manner. Right now, the car is parked as my daughter is on a summer trip. The interior lights are always on, so the battery has been drained and is now dead. It will not take a charge. So, I need a new battery before I can even work on the door. I believe this is a safety issue because the doors cannot be locked. The security alarm cannot be activated, and most importantly, my daughter cannot lock herself safely inside if she was being pursued by an attacker. Criminals could also ransack her belongings from the unlocked vehicle and homeless vagrants could sneak inside as well. Ford needs to recall all these Ford Edge's with this problem. I'm told it's the 3rd most popular complaint on the forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408678April 18, 2021
UNKNOWN OR OTHER
I WAS DRIVING MY CAR WITH MY 6 YEAR OLD IN IT AND IT SUDDENLY LOST POWER ON THE FREEWAY. THERE WAS A YELLOW WRENCH THAT APPEARED ON THE DASHBOARD I WAS ABLE TO VEER OVER TO SAFETY. FORD SAID IT WAS THE MAF AIRFLOW SENSOR. WE REPLACED IT. TODAY, 4 DAYS LATER IT HAPPENED AGAIN WITH MY DAUGHTER IN THE CAR. I BOUGHT THIS CAR 2 MONTHS AGO FROM ALBANY SUBARU AND THEY CLAIMED IT PASSED A 19 POINT INSPECTION. I HAVE A LOAN OUT ON IT AND IT'S A COMPLETELY UNSAFE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408374April 16, 2021
ELECTRICAL SYSTEM
MY DOOR AJAR MESSAGE STAYS ON,DOOR IS NOT AJAR WHILE DRIVING BUT DOME LITES STAY ON AFTER THE CAR IS OFF FOR A WHILE BEFORE THE LITES FINALLY SHUT OFF, BAD SWITCH OR SENSOR, IF SO HOW CAN THIS BE FIXED, BEFORE MY BATTERY WEARS DOWN? THIS ONLY HAPPENS WHEN I USE THE DRIVERS SIDE PASSENGER DOOR! THIS HAS BEEN GOING ON NOW FOR ABOUT 2 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407725April 12, 2021
ENGINE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE BRAKES WOULD NOT ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER, THE THROTTLE BODY, AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE WITH THE BRAKES RECURRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT SINCE THE VEHICLE WAS NOT UNDER WARRANTY, NO ASSISTANCE WOULD BE OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407204April 9, 2021
STRUCTURE:BODY
THIS COMPLAINT IS REGARDING THE VISTA PANORAMA SUNROOF. WHILE TRYING TO CLOSE MY SUNROOF, I STARTED HEARING LOUD POPPING SOUNDS. I HAD TO TAKE MY CAR TO A MECHANIC TO GET THE SUNROOF CLOSED. I WAS LATER INFORMED THAT THE CLIPS ON THE GUIDES WERE BOTH BROKEN. NEEDLESS TO SAY, FORD IS MANUFACTURING CHEAP TRACKS THAT ARE HELD TOGETHER WITH PLASTIC CLIPS DESIGNED TO MOVE VERY HEAVY GLASS BACK AND FORTH. THIS IS UNTENABLE. I HAVE RESEARCHED NUMEROUS OTHER CUSTOMERS WITH THE SAME ISSUE WITH VERY LITTLE AFFORDABLE RESOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406462April 5, 2021
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, SHE DEPRESSED THE BRAKE PEDAL BUT IT FAILED TO STOP THE VEHICLE AND REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED IT FELT SPONGY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER IN THE OTHER VEHICLE SUSTAINED A BUMP ON HER LEFT SHIN BONE AS SHE WAS STANDING OUTSIDE OF HER VEHICLE PUTTING HER CHILD INTO THE VEHICLE MEDICAL ATTENTION WAS REQUIRED FOR HER INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO KENT CHEVROLET CADILLAC, INC. (1413 HWY 62 E, MOUNTAIN HOME, AR 72653: (888) 536-0357) AND WAS SERVICED FOR THE BODY DAMAGE OF THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED FOR THE BRAKE FAILURE AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 192,836.*DT*DT*JB*JB CONSUMER CALLED THE DEALER AND DEALER SAID HE WOULD TAKE A LOOK AT IT.*JB*DT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11403274March 16, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY VEHICLE EXHIBITS ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES WHEN DOORS ARE FULLY CLOSED. I GET ERROR MESSAGES INTERMITTENTLY WHILE DRIVING OF DOOR AJAR NOTIFICATION AND THE INTERIOR LIGHTS WILL COME ON UNEXPECTEDLY WHILE DRIVING. THE INTERIOR DOME LIGHTS ALSO STAY ILLUMINATED EVEN WHEN I HAVE TURNED THE CAR OFF AND LOCKED THE DOORS, DRAINING BATTERY. I HAVE RECEIVED NOTIFICATION OF FORD'S VOLUNTARY EXTENSION OF DOOR LATCH WARRANTY THROUGH JULY 2020. THIS IS A KNOWN DEFECT. MY CAR BEGAN EXHIBITING THE DEFECT IN NOVEMBER 2020. IT IS A SAFETY ISSUE AS I AM ALARMED AND CANNOT SEE WHEN DRIVING AT NIGHT AND THE INTERIOR LIGHTS SUDDENLY POP ON. I ALSO FEAR MY CHILD WILL OPEN THE DOOR WHILE DRIVING AS THE "LOCK" FEATURE IS UNRELIABLE DUE TO THE DEFECT. IN ADDITION, IT IS UNSAFE FOR ME TO PARK MY VEHICLE AT NIGHT NOT KNOWING IF I WILL HAVE A DRAINED BATTERY LATER BECAUSE THERE IS NO WAY TO SHUT OFF THE INTERIOR LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402861March 14, 2021
SERVICE BRAKES
SOFT BRAKE PEDAL WHEN STOPPING AT ALL SPEEDS CITY OR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396038February 13, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS HAVE BURNED OUT 3 TIMES IN THE PAST 2 YEARS. BOTH HEADLIGHTS BURN OUT. BOTH HIGH AND LOW BEAMS BURN OUT AT THE SAME TIME. BOTH HEADLIGHTS WERE REPLACED WITHIN 3 MONTHS AND 1 HAS ALREADY BURNED OUT. THE DEALER IS RECOMMENDING REPLACEMENT OF BOTH ASSEMBLIES AT ACOST OF 1400+. THE VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENT INVOLVING THIS AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395928February 12, 2021
SERVICE BRAKES
ON 3 SEPARATE OCCASIONS OVER THE FEW YEARS WE'VE OWNED THIS VEHICLE WE HAVE EXPERIENCED AN ALMOST COMPLETE LOSS OF BREAKING POWER JUST TRAVELING STRAIGHT ON A CITY ROAD OR PARKING LOT. THE BREAKS WILL SUDDENLY BECOME VERY SOFT AND ONLY BEGIN TO WORK WITH THE PEDAL MASHED ALL THE WAY TO THE FLOOR. WE HAVE NARROWLY AVOIDED AN ACCIDENT EACH TIME BECAUSE WE WERE AT VERY LOW SPEEDS BUT CAN ONLY IMAGINE WHAT WOULD HAPPEN IF WE HAD BEEN TRAVELING AT FREEWAY SPEEDS. AFTER DOING SOME RESEARCH ONLINE IT APPEARS IT HAS BEEN AN ISSUE FOR MANY FORD OWNERS SINCE 2012 BUT THEY HAVE IGNORED THE SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389017January 20, 2021
SERVICE BRAKES
I HAD MY BRAKE BOOSTER REPLACED ABOUT A YEAR AGO. ABOUT 4 MONTHS AGO MY BRAKE PEDAL WAS GOING TO THE FLOOR. TOOK IT TO THE FORD DEALER BUT THE BRAKES WERE OK AGAIN. THEY SAID THEY COULD DIAGNOSE THE PROBLEM. 2 WEEKS AGO SAME PROBLEM PEDAL GOING THE FLOOR, NOW SPONGY PEDAL. HAD A NEW BRAKE HOSE PUT ON AND THE BRAKES BLED AND IT IS STILL SPONGY. TROUBLE STOPPING VERY DANGEROUS!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388035January 11, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES
2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE HYDRAULIC CONTROL MODULE, MASTER CYLINDER, AND BRAKE BOOSTER FAILED SIMULTANEOUSLY. THE CONSUMER STATED THERE SHOULD BE A RECALL.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365585October 21, 2020
ENGINE
THERE SHOULD BE A RECALL ON THE HARMONIC BALANCE ON THE 2012 FORD. THE PART IS OUT OF STOCK AND BACKORDERED EVERY WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365416October 20, 2020
SERVICE BRAKES
MY VEHICLE HAS 98000 MILES ON IT AND FORD HAS STATED IT NEEDS A ABS CONTROL UNIT THAT'S A COST OF $2000.00. MY BRAKES ARE AWFUL. I PAID FOR A BRAKE BOOSTER & MASTER CYLINDER I DIDN'T NEED. MY LATCH WENT AND THAT COST A LOT OF MONEY LEFT FRONT DOOR NOW MY BACK UP CAMERA DOESN'T WORK. WHAT'S NEXT???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364650October 16, 2020
SERVICE BRAKES
BRAKES ROUTINELY WILL GO ALL THE WAY TO THE FLOOR AND MAKES STOPPING CAR DIFFICULT. TOOK CAR TO FORD WHO ONLY SAID THEY COULDN'T DUPLICATE THE BRAKE ISSUE AFTER KEEPING MY VEHICLE FOR 2 WEEKS. THIS HAS BEEN GOING ON FOR OVER 2 YEARS. FORD REPLACED BRAKE BOOSTER IN 2014 ON A RECALL. BRAKES WORKED FINE FOR A FEW YEARS AND WENT BACK TO NOT FULLY STOPPING THE VEHICLE. DOESN'T DO IT ALL THE TIME BUT HAPPENS FREQUENTLY. IF I PUMP THE BRAKES ENOUGH AT A STOP LIGHT THEY WILL WORK FOR A WHILE WITH NO ISSUES. I CAN'T DRIVE THE VEHICLE FREQUENTLY BECAUSE OF THE DANGER IT POSES IF THE BRAKES SHOULD NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364538October 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE EXTERIOR AND INTERIOR LIGHTS CEASED TO OPERATE, WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND PARKED AT A LOCAL GAS STATION. THE CONTACT HAD THE VEHICLE TOWED TO EVERGREEN FORD LINCOLN (1500 18TH AVE NW, ISSAQUAH, WA 98027) WHERE THEY DISCOVERED THAT THE VEHICLE HAD A DEFECTIVE WIRING HARNESS THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER OFFERED TO REPLACE THE WIRING HARNESS WITH A USED ONE HOWEVER, THE CONTACT DECLINED THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364000October 12, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
SAFETY ISSUE DOOR AJAR LIGHT NOT TURNING OFF WHEN DOOR IS CLOSED. DOORS WILL NOT LOCK WHEN CAR IS IN MOTION POSING A SAFETY THREAT TO FAMILY. BATTERY HAS DIED MULTIPLE DAYS TIMES AND REPLACEMENT WAS NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363161October 7, 2020
ENGINE, POWER TRAIN
I WAS DRIVING HOME FROM WORK, GOIN 45MPH APPROACHING ACTIVE RAILROAD CROSSING, MY VEHICLE STARTED TO MISFIRE & WENT FROM 40- 20 MPH, LUCKILY I STOPPED BEFORE THE TRACKS BCZ AS SOON AS I DID THE LIGHTS CAME IN FOR A TRAIN. MY CAR COULD HAVE BROKE DOWN ON THE TRACKS IF I DIDN'T STOP. SO WHILE WAITING FOR THE TRAIN TO PASS, I TURNED MY CAR OFF AND BACK ON TO SEE IF IT WAS JUST A RANDOM BUT IT CONTINUED TO MISFIRE AND WHEN IT WAS SAFE FOR ME TO TCROSS THE TRAX, I WAS ABLE TO MAKE IT BUT MY VEHICLE WOULD GET TO10MPH. I PULLED OVER & HAD MY VEHICLE TOWED TO THE CIOCCA DEALERSHIP, WHICH IT HAS BEEN FOR THE LAST MONTH BEC APPARENTLY THE POWER TRAIN CONTROL MODULE MALFUNCTIONED AND BURT OUT 3 OUT OF 6 COILS. THE REPAIRS FOR THIS WILL COST ME OVER $4000.00 WHICH IS NOT SOMETHING I CAN AFFORD. I HAVE A "POWER TRAIN" WARRANTY THAT WON'T COVER A FAULTY DEFECTIVE "POWER TRAIN CONTROL MODULE"?? MATTER OF FACT, IT WON'T COVER ANYTHING AT ALL TO HELP EASE MY COST. AND THE WORST PART, I HAVE ONLY OWNED THIS VEHICLE FOR 1 1/2 YEARS. NOT EVEN 2 YEARS. THIS CAR WAS A ISSUE FROM THE MOMENT I DROVE IT OFF THE LOT AND NOW SINCE I CAN'T AFFORD TO PAY FOR THE DEFECTIVE MODULE....THE DEALERSHIP SAYS TO ME, I SHOULD JUST RECONSIDER THIS CAR ALL TOGETHER BCZ IT NEEDS A LOT DONE FOR INSPECTION THIS MONTH...?? LIKE I OWNED IT FOR NOT EVEN 2 YEARS ..I HAVE 4 MORE YEARS ON A LOAN THAT THEY WON'T PAY OFF SO I CAN BUT ANOTHER CAR? HOW DOES THIS EVEN FALL ON ME WHEN I WAS SOLD PIECE IF JUNK WITH A PRETTY FACE BASICALLY.. I WAS OUT INTO A UNSAFE PREDICAMENT DUE TO A FAULTY DEFECTIVE MODULE THAT MALFUNCTIONED IN THE MIDDLE OF ME DRIVING WITH NO WARNING WHAT SO EVER. FORD AND THE DEALERSHIP I PURCHASED NOT FROM(NOT THE DEALERSHIP I TOWED IT TO) HAVE BEEN COMPLETELY 110% UNHELPFUL..LIKE THEY WON'T EVEN RETURN MY PHONE CALLS AND WHEN I CALL THEY LEAVE ME ON HOLD FOR HOURS UNTIL I HANG UP AND CALL BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363079October 6, 2020
SERVICE BRAKES
BRAKE PEDAL GOES TO THE FLOOR AND BRAKES ARE ALMOST ENTIRELY DISENGAGED. THIS HAPPENED INTERMITTENTLY AT FIRST BUT NOW SEEMS PERMANENT, RENDERING VEHICLE UNSAFE FOR USE. THIS PROBLEM NEARLY RESULTED IN AN ACCIDENT. WAS TAKEN TO A LOCAL MECHANIC AND MASTER CYLINDER WAS REPLACED, THIS DID NOT FIX THE PROBLEM. BRAKE FLUID IS GOOD AND CAUSE OF THE PROBLEM IS UNKNOWN. CAR IS CURRENTLY PARKED AS WE DO NOT KNOW HOW TO PROCEED SAFELY. THIS PROBLEM OCCURS WHEN THE VEHICLE IS MOVING AT ANY SPEED OR DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362437October 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE TURBO CHARGER FAILED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PAUL CLARK FORD (464046 STATE RD 200, YULEE, FL 32097) AND WAS DIAGNOSED THAT A NEW CATALYTIC CONVERTOR WAS NEEDED PRIOR TO REPLACING THE TURBO CHARGER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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