Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#10920040October 29, 2016
FUEL/PROPULSION SYSTEM
MY 2013 FORD EDGE ON SEVERAL OCCASIONS LOSES ALL ENGINE POWER. THE RPM'S DROP TO ABOUT 600 AND DEPRESSING THE ACCELERATOR HAS NO EFFECT ON THE RPM'S. THE 5 TIMES IT HAPPENED DURING THE MONTH OF OCTOBER 2016 I WAS TRAVELING AT SPEEDS RANGING FROM 40 TO 50 MPH. FORTUNATELY, I WAS ABLE TO SAFELY COAST TO THE NEAREST SHOULDER WITHOUT INCIDENT. THE POTENTIAL FOR A CATASTROPHIC INCIDENT IS OBVIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919836October 28, 2016
EXTERIOR LIGHTING
"DOOR AJAR" LIGHT REMAINS ON EVEN WHEN DOOR CLOSED. THIS RESULTS IN LOCKS NOT WORKING, INTERIOR LIGHTS NO TURNING OFF ETC. THIS IS THE 2ND TIME THIS HAS HAPPENED. ! YEAR AGO, FORD 'CLEANED' THE SENSOR AND THAT WORKED, - FOR A YEAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919942October 28, 2016
EXTERIOR LIGHTING
WHEN THE DRIVER'S DOOR IS CLOSED SECURELY THE DOOR AJAR LIGHT AND WARNING SOUND ACTIVATE ALMOST DAILY, MORE OFTEN ON COOLER MORMINGS. AFTER NUMEROUS ATTEMPTS TO CLOSE THE DOOR SECURELY THE PROBLEM PERSISTS AND HAS BEEN HAPPENING FOR SEVERAL MONTHS. THE DOOR AJAR WARNING ALSO HAPPENS WHEN THE VEHICLE IS IN MOTION ON CITY STREETS, HIGHWAYS AND AT ALL SPEEDS WITHOUT WARNING OR AS A RESULT OF UNUSUAL DRIVING CONDITIONS. IN ADDITION, WHEN THE VEHICLE IS IN MOTION, ALL OF THE DOORS UNLOCK WHEN THE DOOR AJAR WARNING ACTIVATES AND THE INTERIOR DOME LIGHT IS ENABLED MAKING THE VEHICLE, IN MY OPION, UNSAFE TO DRIVE AND OCCUPY. THIS PROBLEM IS DANGEROUS, ESPECIALLY AT NIGHT AND AT HIGHWAY SPEEDS. HAD I KNOWN OF THIS PROBLEM EXISTED BEFORE I PURCHASED THE VEHICLE I WOULD NOT HAVE PURCHASED ANY VEHICLE MADE BY FORD.I AM NOW AWARE THE PROBLEM IS WELL DOCUMENTED AND WIDELY KNOWN ON SOCIAL MEDIA AND THROUGH COMMENTS I HAVE READ ON VARIOUS CONSUMER WEBSITES. I DO NOT RECALL THE FIRST TIME THIS PROBLEM OCCURED, BUT THE LAST TIME WAS TODAY WHILE TAKING MY DAUGHTER TO SCHOOL. I AM REQUESTING A RECALL FOR THE ENTIRE DOOR ASSEMBLY THAT CONTROLS THE DOOR AJAR WARNING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919255October 27, 2016
UNKNOWN OR OTHER
DRIVER DOOR LOCK WOULD NOT LOCK. WARNING LIGHT, DOME LIGHT AND WARNING SINGLE STAYED ON. DOOR WOULD NOT LATCH, HAD TO HAVE LOCK REPLACED BY DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919348October 27, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE DOOR AJAR WARNING INDICATOR AND INTERIOR LIGHTING ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 01/11/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919394October 27, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE STATIONARY, THE DOOR AJAR INDICATOR REMAINED ILLUMINATED WHILE ALL OF THE DOORS WERE SHUT. IN ADDITION, THE DOME LIGHTS WOULD NOT TURN OFF IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. UPDATED 01/25/2017*CT UPDATED 6/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919055October 26, 2016
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE DOORS WERE UNABLE TO BE LOCKED. THE DEALER DIAGNOSED THAT THE DOOR LOCKS AND SENSORS FAILED. THE DOOR SENSORS AND LOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919114October 26, 2016
ELECTRICAL SYSTEM
DRIVER DOOR AJAR WARNING COMES ON CONTINUALLY. IT IS NOT AJAR. AN IRRITATING ALARM IS SOUNDED REPEATEDLY. RE-CLOSING THE DOOR DOES NOT CORRECT THE PROBLEM. THE ALARM CONTINUES TO SOUND WHETHER IN MOTION OR STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919177October 26, 2016
UNKNOWN OR OTHER
THE DRIVERS DOOR SENSOR INTERMITTENTLY DOES NOT RECOGNIZE THE DOOR IS CLOSED AND THEREFOR WILL NOT AUTOMATICALLY LOCK THE DOORS WHEN THE CAR MOVES. THE DOORS WILL NOT LOCK MANUALLY WITH THE DOOR LOCK SWITCH AS THE SENSOR SEES THE DOOR AS BEING OPEN AND WILL AUTOMATICALLY AND IMMEDIATELY UN-LOCK THEM. MANUALLY LOCKING EACH DOOR WILL LOCK THE DOORS BUT THIS IS INCONVENIENT AND NOT A SOLUTION TO THE PROBLEM. THIS IS AN ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918749October 25, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. IN ADDITION, THE ELECTRONIC PANEL FAILED TO FUNCTION PROPERLY ON THE DRIVER'S SIDE AND THE LIFTGATE FAILED TO REMAIN CLOSED. IN ADDITION, THE FRONT AND REAR PASSENGER SIDE DOORS RANDOMLY FAILED TO REMAIN CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE SENSORS WERE CLEANED. TWO MONTHS LATER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 01/10/17*LJ UPDATED 06/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918902October 25, 2016
ELECTRICAL SYSTEM
BAD FUNCTION DOOR SENSOR, DASHBOARD SHOWS OPEN DRIVER DOOR, EVEN WHEN IT IS CLOSED. IT HAPPENS ALL TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918896October 25, 2016
ELECTRICAL SYSTEM
DOOR AJAR SENSOR - LEADING YOU TO BELIEVE THE DOOR IS AJAR. THE DOOR IS CLOSED BUT THE INTERIOR LIGHTS REMAIN ON AS THOUGH THE DOOR IS AJAR. THE INTERIOR LIGHTS MAY OR MAY NOT TURN OFF WHILE DRIVING THIS IS DANGEROUS AT NIGHT. DOOR LOCK BUTTON WON'T ACTIVATE DOOR LOCKS SENSING A DOOR IS AJAR AGAIN VERY DANGEROUS.THIS SENSOR COMES ON AT WILL DRIVING NOT DRIVING NO RHYME OR REASON. PROLONGED LIGHTING MAY SHORTEN THE LIFE OF MY BATTERY OR LEAVE US STRANDED. FORD REFUSES TO ACKNOWLEDGE THIS DESIGN PROBLEM AND THE BURDEN OF REPAIR ON THEIR CUSTOMERS A RECALL IS IN ORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918941October 25, 2016
STRUCTURE:BODY:DOOR
THE DRIVERS SIDE DOOR AJAR ALARM ACTIVATES WHEN THE DOOR IS NOT OPEN. THIS CAUSES INTERIOR LIGHT TO REMAIN ON FOR AT LEAST 10 MINUTES BEFORE SHUTOFF. WHEN THE CAR IS IN MOTION, THEN COMES TO A STOP SAY, AT AN INTERSECTION, AN ALARM SOUNDS AGAIN AND REQUESTS THAT YOU SHIFT TO PARK. I HIT THE OK BUTTON ON THE STEERING WHEEL, BUT THE PROCESS REPEATS. I HAVE SOMETIMES BEEN ABLE TO STOP THE ALARMS BY WIGGLING THE WIRING HARNESS AT THE DOOR HINGE, BUT THIS MAY BE COINCIDENTAL. THIS HAPPENS WHEN THE CAR IS MOVING, AND WHEN STILL. THE AUTO LOCK WILL ALSO NOT ENGAGE DURING THE ALARM, AND EVEN WHEN MANUALLY ACTIVATING IT WON'T ENGAGE. I NEVER KNOW IF THIS IS A TRUE ALARM OR NOT. I ASSUME ALWAYS IT IS FALSE. THIS IS A DANGEROUS ASSUMPTION. REPEATED DOOR SLAMMING OR NORMAL CLOSING DOES NOT STOP THE ALARM. THIS HAPPENS EVERY DAY AND HAS BEEN FOR SEVERAL MONTHS. I SEE THE ISSUE ON CAR COMPLAINT SITES, THERE SHOULD BE A RECALL BEFORE SOMEONE FALLS FROM A MOVING VEHICLE THINKING THE ALARM WAS FALSE WHEN IT WAS NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918149October 23, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY CAR, FORD EDGE 2013 HAS A PROBLEM WITH THE DRIVER DOOR SENSOR WHICH SHOWS THAT THE DOOR IS NOT CLOSED CAUSING THE ALARM BELL TO STAY ON, THE INTERIOR LIGHTS WON'T TURN OFF, HAD TO HAVE A JUMP START. TOOK TO FORD DEALER AND WAS CHARGED FOR REPAIR. QUITE EXPENSIVE FOR ME TO PAY FOR WHAT FORD SHOULD BE PAYING FOR. I UNDERSTAND THAT ARE QUITE A LARGE NUMBER OF OWNERS WITH THE SAME PROBLEM. ALSO SMELL EXHAUST FUMES WHEN SHUTTING SHUTTING OFF THE ENGINE AS I GET OUT OF THE CAR. COMING FROM ENGINE COMPARTMENT. UNDERSTAND THIS IS ALSO A PROBLEM FOR OTHER OWNERS. THESE FACTORS TOGETHER SHOULD BE REASON FOR THE NHTSA TO GET INVOLVED AND FORCE A RECALL TO REVIEW OUR GROUPS PROBLEMS. I PAID $229.00 TO CLEAN CONTACTS. NEW PARTS MUCH MORE EXPENSIVE. HELP US WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917883October 21, 2016
ELECTRICAL SYSTEM
I HAVE OWNED THIS VEHICLE FOR LESS THAN A YEAR AND 2 MONTHS AFTER PURCHASING IT THE DOOR AJAR LIGHT CAME ON. IT COMES ON EVERYTIME I START THE CAR. A MESSAGE APPEARS SAYING TO PUT THE CAR IN PARK AND SHUT THE DOOR, I HAVE DONE THIS NUMEROUS TIMES TO NO AVAIL. I HAVE TIRED DRIVING FORWARD AND OPENING THE DOOR THEN SHUTTING IT WHILE STILL DRIVING FORWARD SLOWLY (SOMETIMES THIS WILL WORK TEMPORARILY) AND I HAVE ALSO TIRED DOING THE SAME IN REVERSE. I HAVE CALLED FORD AND BEEN TOLD TO TAKE IT TO A FORD DEALERSHIP FOR A DIAGNOSTIC TEST. THE TEST IS GOING TO COST $120 PLUS TAX THEN THE PARTS AND LABOR SO I'M LOOKING AT A COST OF $500 OR MORE! FORD KNOWS THIS VEHICLE HAS THIS ISSUE, SO WHY DON'T THEY DO A RECALL. I LIVE IN A RURAL AREA WHERE WE HAVE BEAR AND MOUNTAIN LIONS AND I STAND OUTSIDE FOR 10 MINUTES OR MORE WAITING FOR THE INTERIOR LIGHTS TO GO OFF, WHEN THEY STILL DON'T, I AROUND THE CAR AND OPEN AND CLOSE ALL THE DOORS AGAIN AND WAIT SOME MORE. (AS A WOMEN I TRULY AM NERVOUS WHILE I'M OUT THERE) NOT TO MENTION HAVING TO DRIVE AT NIGHT HOPING I WON'T GET A TICKET BECAUSE THE INTERIOR LIGHTS STAY ON. NO WONDER WHY CONSUMERS GET MAD AND DON'T WANT TO BUY AMERICAN MADE PRODUCTS ANYMORE. COME ON FORD MAKE THE RECALL HAPPEN ALREADY!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917896October 21, 2016
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE "DOOR AJAR" INDICATOR ILLUMINATED WHEN THE DOORS WERE CLOSED. WHEN THE CONTACT MANAGED TO GET THE "DOOR AJAR" INDICATOR TO GO OFF, IT CAME BACK ON WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917957October 21, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE HESITATED AND MADE A LOUD BANGING NOISE. THE CONTACT STATED THAT THE GEAR DID NOT FEEL PROPERLY ENGAGED. WHEN THE VEHICLE WAS IN DRIVE, IT STARTED TO ROLL BACKWARDS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR A WEEK, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917739October 21, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE ENGINE WAS OPERATING, THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT FUEL LEAKED FROM A FUEL LINE UNDER THE HOOD. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000. UPDATED 01/10/17*LJ CONSUMER STATED SHE COULD SMELL GASOLINE COMING THROUGH HEAT VENTS WHEN SHE OUT OF THE CAR COULD SMELL GAS OUTSIDE FRONT END OF CAR. HUSBAND LOOKED UNDER THE HOOD AND GAS SPEWING FROM A HOSE ON TOP OF THE MOTOR ON TO EXHAUST MANIFOLD. LOUISBURG FORD CHARGED $600.00 TO FIX THE DEFECT SAYING THERE WAS NO RECALL AND WOULDN'T COVER COST OF REPAIR AND NOT CONCERNED OF POSSIBLE OUT COME IF THIS CAUSED EXPLOSION. UPDATED 6/25/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917598October 20, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR REAR HATCH WOULD NOT OPEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916711October 18, 2016
WHEELS
CLAD WHEEL RUBBED A CURB WHILE VEHICLE HAD LESS THAN 1000 MILES, LOCAL DEALER ADVISED THIS WASN'T WARRANTED, PAID $1000.+ TO HAVE A NEW RIM ORDERED AND INSTALLED WITHIN LESS THAN TWO MONTHS THIS SAME WHEEL (WITH THE OTHER OWNER DRIVING) RUBBED THE CURB AND ONCE AGAIN, RIM WAS RUINED. IT HAS SHARP JAGS JUST LIKE RAZORS, WE JUST REFUSE TO PAY ANOTHER $1000.+ FOR ANOTHER WORTHLESS RIM WRAPPED IN FOIL. THE OTHER COMPLAINT IS THE FUEL FILL DOOR COVER LATCH IS NO LONGER WORKING, FUEL DOOR STANDS AJAR AT ALL TIMES. PHOTOS OF BOTH ATTACHED. DATES WHEN HAPPENED ARE APPROXIMATE, 1ST WHEEL WAS WITHIN 1ST MONTH OR SO AFTER AUTO WAS PURCHASED. FUEL FILLER DOOR LATCH WAS WITHIN THE PAST MONTH,APPROXIMATELY SEPTEMBER 10, 2016., WE DID NOT KNOW ANYTHING WAS WRONG WITH IT AND A CO-WORKER JUST ASKED WHAT HAD HAPPENED TO IT, WE WERE NOT AWARE ANYTHING WAS WRONG WITH IT. *NOTE, MILEAGE ON NEXT PAGE IS FOR FIRST RIM, PROBABLY SECOND RIM DAMAGE IN PHOTOS, WAS WITHIN ANOTHER MONTH FROM FIRST ONE DAMAGED. DEALER KEPT FIRST RIM AFTER THEY REPLACED IT, DID NOT RETURN TO US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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