Ford Edge Complaints (2015)

731 consumer complaints on file.

#11644382February 23, 2025
ENGINE
Kept up regular maintenance on car. The vehicle began to lose power while driving and took in to shop, was told the cylinders were misfiring. Had replaced twice and was told there were leaks. Engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640676February 4, 2025
STRUCTURE:BODY
vista roof has spontaneously cracked in 2 different areas. i did have my insurance company look at it. they did cover it sorta. but it has cracked again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639534January 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM
55,000 miles and start the car it shakes and engine light comes on. My plugin said misfired cylinder so we Take it to Apple ford in maplewood, mn and they say it has coolant in engine cylinders and need to replace the engine for about $7500 and it’s not drivable they said. Internet has many lists of this complaint for my engine but still no recall. I’ve had it parked since waiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638892January 27, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Edge. The contact stated that after refueling the vehicle and driving to the residence, the contact and her son became aware of an abnormal fuel odor. The contact stated that her son looked under the driver's side rear near the rear tire and saw a small puddle of fuel. The contact stated that the vehicle had not driven over any objects on the way to the residence from the gas station. The contact stated that there were no warning lights illuminated. The vehicle was not taken to a dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637924January 23, 2025
STRUCTURE:BODY:ROOF AND PILLARS
The contact owns a 2015 Ford Edge. The contact stated while driving 40 MPH, there was an abnormal banging sound coming from the driver's side roof panel. The contact continued driving. The contact stated that while driving on another occasion, the sound became louder. Upon arriving at the destination, the contact inspected the vehicle. The contact noticed that the driver's side roof panel and the front roof panel that was connected to the windshield had detached. The contact applied tape to the roof panels. The vehicle was taken to the dealer, where it was inspected and the dealer re-applied tape to the roof panels. The dealer referred the contact to an autobody repair shop for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637636January 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact slightly released and then depressed the accelerator pedal to drive as needed. The check engine warning light illuminated intermittently. The vehicle was taken to a certified mechanic who diagnosed that there was coolant leaking into cylinder #1 causing the engine to fail. The contact was informed that the engine needed to be replaced. The water pump, reservoir, and ignition coils had been replaced; however, the failure persisted. The contact learned of a class action lawsuit for the 2.0 EcoBoost engine failing at approximately 100,000 miles. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 199,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636805January 18, 2025
UNKNOWN OR OTHER
I was pumping gas and the back glass just shattered sounded like a bomb going off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636528January 17, 2025
AIR BAGS
I received notification that my vehicle had a recall for related to emissions. At the dealership for repair, I was also informed of a second recall concerning airbags and they may no deploy if needed. The emissions recall was completed however the airbag recall procedure could not be performed due to what the technician described as a "weak" battery in my vehicle. If my vehicle’s battery was insufficient for completing the recall, I believe it is the dealership's responsibility to have the necessary tools, such as a service battery, to perform recall-related repairs. My understanding is that all recall procedures are to be carried out at no cost to the consumer, yet Bill Knight Ford is asking me to pay up wards of $200 to address the battery issue before the recall can be completed. Additionally, after checking the National Highway Traffic Safety Administration (NHTSA) website with my VIN, I did not find any other recalls listed. With this in mind, I have a few questions: Could you confirm whether there are any open recalls for my vehicle, particularly regarding the airbags? Am I correct in assuming that I am not responsible for ensuring my car is "ready" for recall procedures, such as replacing the battery? If there is an open airbag recall, how can I ensure the dealership completes the necessary repairs at no cost to me? I appreciate your time and assistance in this matter and look forward to your response. Below, I have included my vehicle and dealership information for your reference. Vehicle Information: Make: Ford Model: Edge Year: 2015 Mileage: 38,608 VIN: [XXX] Dealership Information: Bill Knight Ford 9607 Memorial Dr Tulsa, Oklahoma, 74133 918-238-4602 Thank you [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636581January 17, 2025
UNKNOWN OR OTHER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
I believe there's a Manufactuing defect with my rear defrost. I woke up this morning to my back windshield blowing out. The temperature was not cold nor there was nothing felled on it. My car was parked in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635300January 10, 2025
SEATS, ELECTRICAL SYSTEM
I was driving on the freeway, when All of the sudden the driver seat started to move by itself, and the door locks started locking and unlocking by itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634352January 6, 2025
POWER TRAIN
The contact called on behalf of the dealer who owns a 2015 Ford Edge. The contact who is a Safety Emission Inspector for the dealer stated that the flex plate had fractured. The owner of the dealer was stopped at a traffic light when the engine seized, and the vehicle failed to move. After several attempts, the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was towed back to the dealer and had not been driven since the failure. The failure mileage was 136,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633217December 30, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a cracked engine block caused by coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629764December 9, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while starting the vehicle, the contact stated that the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHSTA Hotline for further assistance The approximate failure mileage was 79,877.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628784December 4, 2024
ENGINE
Under normal driving conditions, engine had severe misfires, flashing check engine light, and vehicle had to be pulled to side of highway. Took several hours sitting on highway to get tow truck to tow to dealership. Dealership confirmed coolant in pistons and deemed it a catastrophic engine failure. Problem appears to be widespread with many reports of the same, and a known engine defect that causes the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628534December 3, 2024
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the hatchback of the vehicle became inoperable. The contact stated that the rear trunk door intermittently failed to open when the contact attempted to operate the rear trunk. The contact had to push up on the hatchback to move it upward with great force. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to NHSTA Hotline for further assistance The approximate failure mileage was 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627317November 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated while inspecting the vehicle, the contact became aware that there was coolant leaking from the engine. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was 215,467.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626099November 19, 2024
SERVICE BRAKES
As I was leaving a parking deck and heading toward the exit gate, I applied the brakes, but the pedal went all the way to the floor. I had to pump the brakes repeatedly to stop. After driving a short distance, the problem persisted, so I parked my car and left it overnight. The next morning when getting the car, I noticed a wet spot near the rear driver-side tire. Upon checking, I found that the brake fluid reservoir was empty, so I refilled it with brake fluid. The vehicle has since been repaired by an independent mechanic and was not inspected by a Ford representative or anyone else besides the mechanic. I don’t recall seeing any warning notifications during the incident but the inspection report indicates a brake code error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624956November 13, 2024
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact’s husband observed condensation in the rear gate light bar. The vehicle was taken to a dealer where it was diagnosed that the taillight assembly needed to be replaced because of a broken seal. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the taillight assembly needed to be replaced due to a broken seal. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622683October 30, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Ford Edge. The contact stated that upon starting the vehicle, the engine was vibrating abnormally. The failure persisted and an abnormal rattling sound started coming from the engine compartment with the check engine warning light illuminated. The contact used a code reader and retrieved a DTC code for a misfire in cylinder #1. The contact replaced the spark plugs; however, the failure persisted. Upon investigation, the contact discovered TSB: 22-229, which the contact linked to the failure. The vehicle was taken to a dealer, and it was determined that there was a coolant intrusion into cylinder #1. The contact was informed that the engine long block assembly needed to be replaced and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The vehicle was not repaired. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622455October 29, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In june of 2022, the vehicle was exhibiting symptoms of hard to start especially after refueling, stalling, and poor drivability and the check engine light was illuminated.This vehicle was taken to local ford dealer (dowling ford- cheshire, ct) and diagnosed as a faulty fuel vapor separator (aka purge valve/solenoid) Ford part # f2gz-9d289-a. The dealer performed diagnosis/repair/replacement of this part at a total cost of approximately $600. The problem appeared to have been fixed, but now on 10/15/2024 the same issue re-appeared, and once again the dealer has determined same part has failed and now will cost $729 for diag/repair/replacement. This repair is just outside of the 2 year parts and labor warranty provided by ford and/or dealer. According to my online research this is a well known and common problem with these vehicles as well as many other similar ford vehicles which a recall HAS been issued for, and driver/occupant safety is gravely affected because this issue can cause stalling, poor throttle response, inability to start, and general poor driveability which seriously affects safety and cause a crash or cause driver to be unable to avoid a crash or other danger. Ford motor co and ford dealer refuses to accept responsibility for this issue and will not offer any assistance for repair. As of 10/29/24 the vehicle has not been repaired yet, and vehicle and parts are available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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