Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10713692April 29, 2015
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON AND DOOR WILL NOT LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713522April 29, 2015
ELECTRICAL SYSTEM
LAST WEEK I REPORTED A FIRE THAT DESTROYED MY CAR ONLY SECONDS AFTER I SAW SMOKE AND GOT OUT. AFTER READING ALL THE 'DOOR AJAR' COMPLAINTS I WANTED TO ADD THAT I TOO HAD A PROBLEM WITH THE "DOOR AJAR" WARNING HAPPENING OVER THE LAST 6 MONTHS OR SO. IT WASN'T CONTINUOUS, SOMETIMES WHEN I SLAMMED THE DOOR REALLY HARD IT WOULD GO OFF, BUT WHEN LEAVING THE CAR AT NIGHT IN THE DRIVEWAY SOMETIMES I'D HAVE TO SLAM THE DOOR MANY TIMES FOR THE LIGHTS ON THE CAR TO GO OFF. I FOUND THAT IF THE DOOR AJAR WARNING WOULD NOT GO ON WHEN I STARTED IT UP TO DRIVE, IF I PUSHED THE "OK" CONTROL ON THE STEERING WHEEL THE CEILING LIGHT WOULD GO OFF, BUT THE DOOR AJAR RED LIGHTED SYMBOL ON THE DASH WOULD STAY ON. SINCE THE FIRE IN MY CAR WAS DEEMED CAUSED BY AN ELECTRICAL SOURCE BY THE FIRE CHIEF, I WONDER IF THIS ELECTRICAL/SENSOR ISSUE COULD HAVE ANYTHING TO DO WITH IT. I'M SHOPPING FOR A NEW CAR NOW, AND I JUST FOUND THE SAME "DOOR AJAR" PROBLEMS ON THE 2012 - 2014 MODELS OF THE EDGE. HAS ANYONE LOOKED INTO THE RISK OF FIRE FROM THIS ISSUE? IT SEEMS A PROBLEM LIKE THIS GOING ON FOR YEARS IN THE FORD EDGE SHOULD BE A RECALL AND CONSUMERS SHOULD NOT HAVE TO FOOT THE BILL FOR THIS PROBLEM. WHEN DOES THE GOVERNMENT ENFORCE A RECALL ON A PART THAT CONTINUES TO FAIL? THE COMPLAINTS ON THE NHTSB PAGE CAN ONLY BE A SMALL PERCENTAGE OF THE ACTUAL PROBLEMS, SINCE MOST PEOPLE DON'T KNOW ABOUT THE NHTSB OR THIS PAGE TO SUBMIT A COMPLAINT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10713549April 29, 2015
STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR REMAINS "AJAR". (DOOR LATCH ASSEMBLY) LOCKS WON'T LOCK, DOME LIGHTS STAY ON, CAN'T LOCK CAR AND LIGHTS COME ON RANDOMLY DURING THE DAY & NIGHT. I HAVE BEEN TOLD IT IS AN ONGOING ISSUE THAT COULD COST ME $500.00. IF I CAN'T MANUALLY LOCK THE DOORS, THE KIDS CAN GET OUT WHILE DRIVING. SAFETY RECALL IS NECESSARY OR TRADING IN FORD! I HAVE TO PUT TAPE OVER MY DOME LIGHTS SO I CAN BACK OUT OF MY DRIVEWAY IN THE DARK...I CAN'T SEE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713356April 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE ALL OF THE DOORS WERE CLOSED, THE FRONT DRIVER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, THE INTERIOR LIGHTING REMAINED ILLUMINATED. THE FAILURES RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713016April 27, 2015
ELECTRICAL SYSTEM
THIS IS THE 2ND TIME IN 3 YEARS THAT I HAVE HAD AN ISSUE WITH MY DRIVER DOOR SAYING IT IS AJAR WHEN IT IS ACTUALLY CLOSED. IT WON'T LOCK AND THE LIGHTS STAY ON, ALLOWING FOR THE BATTERY TO DRAIN IF LEFT FOR TOO LONG. THE DOOR AJAR LIGHT WILL NOT SHUT OFF UNLESS I REPEATEDLY SLAM THE DOOR UNTIL IT REGISTERS THAT IT IS CLOSED. BESIDES, BEING A SAFETY ISSUE, IT IS HURTING MY SHOULDER BECAUSE I HAVE TO KEEP SHUTTING IT OVER AND OVER UNTIL IT REGISTERS. TWICE I HAVE GONE OUT IN OUR GARAGE AND NIGHT AND FOUND THE ENTIRE CAR LIT UP BECAUSE THE CAR THINKS THE DOOR IS OPEN. AND IT WON'T LOCK AS LONG AS THE CAR THINKS THE DOOR IS OPEN, WHICH CAN ALSO BE A SAFETY ISSUE. THIS IS APPARENTLY A KNOWN ISSUE AS MANY, MANY PEOPLE ON THE INTERNET ARE REPORTING THE SAME ISSUE. THIS IS THE 2ND TIME I'VE HAD MY CAR TO THE DEALER FOR THIS SAME ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10713080April 27, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING 45 MPH, THE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE DOOR AJAR MESSAGE WAS ALSO DISPLAYED ACROSS THE MESSAGE BOARD AND THE INTERIOR LIGHT ILLUMINATED. THE CONTACT HAD TO OPEN AND CLOSE THE FRONT DRIVER SIDE DOOR MULTIPLE TIMES IN ORDER TO STOP THE MESSAGE FROM DISPLAYING AND THE WARNING LIGHT FROM ILLUMINATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713100April 27, 2015
STRUCTURE:BODY
AS I WAS DRIVING ON MULTIPLE OCCASIONS, THE DRIVER DOOR AJAR LIGHT ALONG WITH THE DOME LIGHTS COME ON. ALSO WHEN I FIRST GET IN MANY TIMES THE DOOR AJAR LIGHT COMES ON AND THE DOME LIGHT STAY ON. I HAVE ALSO HAD MY BATTERY DRAIN WHERE WHEN I GOT OUT OF THE VEHICLE THE DOME LIGHTS STAY ON AS IF THE DRIVER DOOR ISN'T SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712562April 24, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR WARNING. DOORS DO NOT LOCK AUTOMATICALLY NOR WILL THEY LOCK WITH LOCK CONTROL ON DOOR OR WHEN IN MOTION. ONLY POSSIBLE WAY TO LOCK DOORS IS THE REMOTE ON THE KEY WHEN CAR IS STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712722April 24, 2015
ELECTRICAL SYSTEM
THE DRIVER DOOR IS NOT LOCKING WITH THE DOOR AJAR ALERT ON. FEEL UNSAFE WHILE DRIVING. LEFT THE VEHICLE ON AN AIRPORT PARKING LOT. THE RIVER DOOR AJAR WAS ON EVEN ALL THE DOORS WERE LOCKED. DOME LIGHTS WERE LEFT ON WHILE I WAS GONE FOR SEVERAL DAYS. THE BATTERY WAS COMPLETELY DRAINED WHEN HAD TO CALL SOMEONE FOR HELP. THANK GOD IT HAPPENED AT A SECURE PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712733April 24, 2015
ENGINE, POWER TRAIN
ON APRIL 11, 2015, THE THROTTLE BODY ASSEMBLY ON THE ENGINE OF MY 2011 FORD EDGE FAILED WHILE IN HEAVY TRAFFIC AT HIGHWAY SPEED ON A 6-LANE HIGHWAY. I WAS TRAVELING IN THE INSIDE LANE WHEN THE FAILURE OCCURRED. THERE WAS NO POWER TO THE ENGINE, AND I COASTED QUICKLY ACROSS 2 LANES TO A RIGHT TURN LANE. FORTUNATELY, EVERYONE REACTED POSITIVELY TO MY EMERGENCY FLASHERS AS I DECELERATED. ON MONDAY, APRIL 13, THE LOCAL FORD DEALERSHIP REPAIRED THE CAR. AFTER RETURNING HOME, I CHECKED THE INTERNET FOR INFORMATION ON THIS FAILURE MODE AND WAS SURPRISED TO READ THAT FORD HAD A COUPLE YEARS EARLIER SETTLED A NHTSA COMPLAINT FOR SEVERAL FORD MODELS THAT EXHIBITED THE PROBLEM MY CAR EXPERIENCED. THE FORD EDGE WAS NOT PART OF THE SETTLEMENT. FURTHER RESEARCH REVEALED OTHER FORD EDGES WITH THE SAME PROBLEM AS MINE. APPARENTLY, FORD WON A PARTIAL SETTLEMENT ON THE THROTTLE BODY ISSUE. THE FAILURE MODE IS AS DANGEROUS AS THE GENERAL MOTORS IGNITION SWITCH FAILURE. BOTH THE GM AND FORD FAILURE MODES RESULT IN THE SAME MANNER ' COMPLETE LOSS OF POWER AND A HOPE TO MAKE IT SAFELY TO STOP. RECOGNIZING THAT OTHERS ARE HAVING PROBLEMS SIMILAR TO ME, SHOULDN'T THE NHTSA REEXAMINE THIS FORD PROBLEM. IN MY CASE I'M JUST THANKFUL MY WIFE WASN'T DRIVING THE CAR. SHE WAS WITH ME WHEN THE FAILURE OCCURRED AND CLAIMED SHE WOULD NOT HAVE KNOWN HOW TO REACT. DO YOU REALLY WANT TO WAIT UNTIL WE HAVE AS MANY DEATHS AS GM EXPERIENCED WITH THEIR IGNITION SWITCH FAILURE BEFORE ACTING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712521April 23, 2015
ELECTRICAL SYSTEM
WHILE DRIVING LESS THAN 5 MPH IN MY DRIVEWAY AND TURNING TO PARK, I NOTICED A THIN STREAM OF SMOKE COMING FROM UNDER THE HOOD ON THE DRIVER'S SIDE, ABOUT 3/4 WAY UP THE HOOD TOWARD THE WINDSHIELD . I STOPPED, TURNED THE CAR OFF AND GOT OUT. WITHIN SECONDS THE CAR WAS FILLED WITH WHITE SMOKE AND THE SAME WHITE SMOKE STARTED POURING OUT ALL SIDES OF THE HOOD AND THE FRONT GRILL, FIRE WAS DROPPING FROM THE ENGINE ONTO THE GROUND, AND WITHIN ABOUT 30 SECONDS THE FRONT OF THE CAR WENT UP IN FLAMES THAT WERE SHOOTING 10-20 FEET INTO THE AIR. 2 MINUTES OF EXITING THE CAR IT WAS FULLY ENGULFED WITH 20-30 FT FLAMES AND THICK SMOKE THE FIRE DEPARTMENT ARRIVED IN ABOUT 5 MINUTES AND PUT THE FIRE OUT. THE CAR WAS COMPLETELY DESTROYED. I NOTIFIED FORD OF THE INCIDENT AND THEY ADVISED THERE WERE NO RECALLS OR SIMILAR PROBLEMS WITH OTHER EDGES. I HAVE PHOTOS OF THE DESTROYED CAR THE DAY AFTER AND ALSO STILL HAVE THE CAR IF THERE'S ANY REASON TO INSPECT IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10711882April 21, 2015
ELECTRICAL SYSTEM
FORD NEEDS TO RECALL THE DOOR LATCH & AJAR SWITCH ASSEMBLY. THIS IS THE SECOND TIME THIS ASSEMBLY HAS FAILED AND I KNOW NUMEROUS OTHERS WITH FORDS WITH SAME ASSEMBLY THAT HAS FAILED IN OTHER MODELS. WHEN THEY GO BAD YOU DON'T KNOW IF THE DOOR IS SHUT OR OPEN, THE INTERIOR LIGHTS WON'T GO OUT (THUS DRAWING ON THE BATTERY), AND YOU CAN'T TRUST THE SENSOR TO KNOW IF THE DOOR IS SHUT AND LOCKED OR NOT. IT IS A BAD DESIGN FROM THE START WITH THIS PART. IF THEY DON'T WANT TO RECALL EVERY CAR AND REPLACE, THEN THEY NEED TO OFFER AN UNLIMITED WARRANTY THAT THEY WILL FIX FOR FREE IF/WHEN IT DOES FAIL (AND NEED TO REIMBURSE PEOPLE THAT HAVE ALREADY HAD IT FIXED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706574April 19, 2015
ELECTRICAL SYSTEM
DOOR SENSOR AJAR WILL NOT GO OFF. UNABLE TO LOCK YOUR DOORS WHILE SENSOR STATES AJAR . HAS BEEN TO FORD DEALERSHIP MANY TIMES. THE DEALERSHIP HAS SAID IT FIXED ISSUE BUT THE SENSOR WENT BAD AGAIN. HOWEVER, AFTER WARRANTY EXPIRES. THIS NEEDS TO BE RECALLED AND FIXED. IT IS A HAZARD TO YOUR SAFETY NOT TO BE ABLE TO LOCK YOUR DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706220April 17, 2015
VEHICLE SPEED CONTROL
FOR 2 YEARS I'VE HAD PROBLEMS WITH THE TRANSMISSION IN MY FORD EDGE. I'VE HAD IT INTO THE DEALERSHIP MANY TIMES AND THEY'VE MISS DIAGNOSED IT A COUPLE OF TIMES. I WAS DRIVING DOWN A HIGHWAY AND THE TRANSMISSION WENT OUT. NO ACCELERATION, NOTHING. AFTER GETTING TO THE DEALERSHIP THE REVERSE, GEAR 5 & 6 AND CLUTCH WERE DESTROYED WITH ONLY 60,128 MILES ON THE VEHICLE. FORD WILL ONLY ALLOW THE DEALER TO REBUILD THE TRANSMISSION UNDER THE EXTENDED WARRANTY, INSTEAD OF REPLACING IT. MANY OTHERS HAVE EXPERIENCE THIS AT THE SAME AMOUNT OF MILES WITH ESCAPES, SPITFIRES, EXPLORERS AND OTHER EDGES. I AM ASKING FOR YOU TO LOOK INTO THIS FURTHER AND POSSIBLE ISSUE A RECALL. THE INTERNET IS LOADED WITH COMPLAINTS ABOUT THE SAME ISSUES AND VIDEO TO SUPPORT WHAT I HAD HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706315April 17, 2015
STRUCTURE:BODY
DOOR AJAR LIGHT COMES ON, DOES NOT ENGAGE CHILD SAFETY LOCKS. TAKES REPEATED TIMES CLOSING THE DRIVER DOOR FOR THE LIGHT TO GO OFF. VEHICLE WAS TAKEN IN ONCE WHILE UNDER WARRANTY, PART WAS REPLACED. STILL HAVE THE SAME PROBLEM AS MANY OTHERS DO WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706326April 17, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY
DEFECTIVE SENSOR IN DRIVERS DOOR LATCH. DOORS WON'T LOCK WHILE CAR IS IN MOTION AND INTERIOR LIGHTS STAY ON WHILE CAR IS DRIVEN OR AFTER IT IS PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705808April 15, 2015
ELECTRICAL SYSTEM
DOOR AJAR LIGHT FOR DRIVERS SIDE STAYS ON CONTINUOUSLY EVEN WHEN DOOR IS CLOSED PROPERLY. INTERIOR LIGHTS REMAIN ON UNTIL A CERTAIN SPEED IS REACHED. WHEN VEHICLE IS NOT IN USE THE INTERIOR LIGHTS TURN ON AND OFF AS IF THE DOOR WERE BEING OPENED AND CLOSED. I HAVE REPLACED THE BATTERY ONCE AND HAVE YET TO REPLACE THE DOOR SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705667April 14, 2015
ELECTRICAL SYSTEM
DOOR AJAR LIGHT COMES ON. DOOR IS SHUT TIGHT. DOOM LIGHTS STAY ON FOR AWHILE AND DOORS CAN NOT BE LOCKED WHEN CAR IS RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705216April 12, 2015
STRUCTURE:BODY, EXTERIOR LIGHTING
JUST AFTER THE MANUFACTURERS WARRANTY EXPIRED AT 36,000 MILES THE "DRIVER DOOR AJAR" NOTIFICATION CAME ON AND WILL NOT GO OUT. THIS IS AN EXTREMELY COMMON PROBLEM AND WELL KNOWN TO FORD. SAFETY CONCERNS ARE THAT THE LIGHTING WILL NOT GO OUT AND DRIVING AT NIGHT IS SEVERELY HAMPERED AND THE DOORS CANNOT BE LOCKED WHILE THE VEHICLE IS IN MOTION. THE NO-LOCK ISSUE IS A MAJOR PROBLEM WHILE HAVING CHILDREN IN THE CAR...IE, GRANDDAUGHTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705139April 11, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
OUR FORD EDGE GIVES US THE DOOR AJAR NOTIFICATION UPON PUTTING THE CAR IN DRIVE AND AT RANDOM TIMES WHEN DRIVING. THE DOORS ARE ALL CLOSED WHEN THIS HAPPENS. THE OVERHEAD LIGHTS COME ON AND WILL NOT TURN OFF AS LONG AS THE DOOR AJAR WARNING IS ON. SOMETIMES, THE PROBLEM CAN BE CORRECTED BY SLAMMING THE DRIVER DOOR A FEW TIMES. OTHER TIMES THEIR SEEMS TO BE NO REMEDY. OTHER THAN BEING EXTREMELY ANNOYING, WE BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE. THE OVERHEAD LIGHTS MAKE IT DIFFICULT TO SEE OUT OF OUR VEHICLE AT NIGHT, AND IF THERE EVER REALLY WAS A DOOR AJAR, WE WOULDN'T KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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