Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10723818June 7, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOOR LATCH SENSOR MALFUNCTIONS INDICATING THAT THE DOOR IS AJAR. DOORS WILL NOT LOCK NEITHER MANUALLY NOR ELECTRONICALLY. THE LF DOOR LATCH HAS BEEN REPLACED 10/12, RF LATCH REPLACED 11/13.(BOTH REPLACED UNDER WARRANTY FOR MALFUNCTION) 9/14 THE RF LATCH AGAIN MALFUNCTIONED, AND WAS LUBRICATED AT A DEALER TO RESOLVE PROBLEM. AGAIN AT 5/15 THE LATCH AGAIN MALFUNCTIONED AND WAS INSPECTED. TO THIS DAY IT CONTINUES TO MALFUNCTION. I WAS ADVISED AT THE DEALERSHIP TO WAIT UNTIL UPDATED LATCHES ARE PRODUCED. MEANWHILE, THE DOORS WILL NOT LOCK WHEN DRIVING. WHEN A NEW DESIGN LATCH IS AVAILABLE, I WILL BE REQUIRED TO PAY FOR A REPLACEMENT LATCH BECAUSE THE MILEAGE AND CAR ARE BEYOND WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723823June 7, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
DOOR LATCH FAILS SO DOOR AJAR LIGHT STAYS ON, ALONG WITH INSIDE DOME LIGHTS. DOME LIGHT STAY ON WHEN DRIVING CAUSING DIFFICULTY IN DRIVING AT NIGHT. THIS IS A REPEATED FAILURE. COST $149 TO FIX JAN 2015, NOW HAS FAILED AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723629June 5, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
MY SAFETY ISSUE IS WITH MY FORD EDGE 2011 DOOR AJAR SENSOR. IT'S GOTTEN WORSE IN THE PAST COUPLE OF MONTHS. THE DOORS STAY UNLOCK, DASH BOARD WARNING DISPLAY KEEPS POPPING UP, DOOR DISPLAY STAYS LIT AND THE INTERIOR LIGHT STAYS ON WHICH IS HAZARDOUS AT NIGHT. FORD HAS HAD THIS PROBLEM WITH MANY OF IT'S VEHICLES FOR A LONG TIME BUT DOES NOT SEEM TO BE VERY INTERESTED IN FIXING IT OR RECALLING. I CALLED FORD CUSTOMER SERVICE DIVISION AND SPOKE TO ANGELA KEEVIS (REGIONAL CUSTOMER SERVICE MANAGER) TO HAVE FORD HANDLE THIS ISSUE AS A RE-CALL B/C MANY OF THE EDGE MODELS ARE HAVING THIS ISSUE. SHE CONFIRMED THAT THERE ARE NO RECALLS AT THIS TIME AND THAT FORD WILL NOT BE ABLE TO HELP OUT TO REIMBURSE THE COST OF THE FIX EITHER AND SHE WAS SORRY AT THIS TIME. THE ONLY THING SHE TOLD ME IS TO PUT MY COMPLAIN ONLINE. THE ONLY THING THAT THEY COULD DO IS CALL YOU BACK AFTER YOU HAD SETUP AN APPOINTMENT WITH YOUR DEALER TO HAVE IT FIXED AND TO MAKE SURE IT ALL WENT WELL. I DO HOPE FORD WILL TAKE THIS ISSUE SERIOUS AND HAVE A RECALL DONE B/C THIS ISSUE COULD OCCUR AT ANY TIME. AGAIN SAFETY ISSUES ARE DOORS BEING UNLOCKED WHILE DRIVING AND INTERIOR LIGHTS STAYS ON AND IT COULD BE HAZARDOUS WHEN TRYING TO DRIVE AT NIGHT. DOES FORD NEED TO HAVE A FATAL ACCIDENT BEFORE THEY COULD RECALL A KNOWN ISSUE????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723685June 5, 2015
UNKNOWN OR OTHER
DOOR AJAR WARNING LIGHT STAYS ON AFTER CLOSING THE DRIVERS DOOR. (IN MY CASE, RIGHT NOW THE DRIVERS DOOR IS THE ONLY DOOR EXPERIENCING THIS PROBLEM. HOWEVER I IMAGINE ANY DOOR WITH A FAULTY SENSOR WILL GENERATE THE SAME CONDITION) THIS PREVENTS THE DOORS FROM AUTOMATICALLY LOCKING, OR FOR THAT MATTER THEY CANNOT BE LOCKED AT ALL. ALSO THE INTERIOR LIGHTS STAY ON. THERE IS NO WAY TO OVERRIDE THIS. THIS IS POTENTIALLY A SERIOUS SAFETY ISSUE BOTH BECAUSE THE DOORS WILL NOT LOCK AND THE INSIDE LIGHTING MAY INTERFERE WITH VISIBILITY. FROM RESEARCH, THIS IS A WIDESPREAD PROBLEM THAT FORD NEED TO ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723397June 4, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR LATCH ASSEMBLY FAILED. THE FAILURE CAUSED THE DOOR AJAR LIGHT TO ILLUMINATE AND PREVENTED THE DOORS FROM LOCKING. WHEN THE CONTACT ATTEMPTED TO FORCE CLOSE THE LOCKS, THEY POPPED BACK UP. THE MANUFACTURER STATED THAT THE FAILURE WAS LOCATED WITHIN THE FRONT DRIVER SIDE DOOR ON THE MASTER SWITCH. THE MANUFACTURER FURTHER STATED THAT THE DOOR LATCH ASSEMBLY WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723129June 3, 2015
FUEL/PROPULSION SYSTEM
WHILE DRIVING, CAR LOST ALL POWER ON HIGHWAY, GAS PEDAL UNRESPONSIVE, PULLED OVER, RESTARTED CAR, RAN AS NORMAL. HAPPENED A COUPLE OF TIMES BEFORE, SOME WITH ENGINE WARNING, SOME WITHOUT. SUSPECTED THROTTLE BODY. CONTACTED FORD, WAS STATED NO RECALLS FOR THE EDGE ON THIS ISSUE. PURCHASED A NEW THROTTLE BODY AND INSTALLED. NO MORE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723310June 3, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
THE DRIVER SIDE DOOR LATCH NOT WORKING PROPERLY INDICATES THE DOOR IS OPENED WHEN IT IS CLOSED. THERE FOR THE DOME LIGHT STAYS ON TILL THE CAR REACHES 20 MILES PER HOUR OR ABOUT A CITY BLOCK WITCH MAKES IT HARD TO DRIVE AND COVER THE DOME LIGHT AT NIGHT SO U CAN SEE OUT THE WINDSHIELD SO NOT TO BE BLINDED BY THE LIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722712June 1, 2015
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT AND DOME LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT MENTIONED THAT THE DOORS FAILED TO LOCK WHILE THE VEHICLE WAS IN MOTION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722753June 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE INTERIOR LIGHTING REMAINED ILLUMINATED AND THE DOOR LOCKS UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722794June 1, 2015
ELECTRICAL SYSTEM
PLEASE CONSIDER REVIEWING THIS ISSUE. ELECTRICAL CONTACT ON DOOR LATCH DOES NOT SENSE THAT THE DRIVERS SIDE DOOR IS PROPERLY SHUT. DOOR WILL NOT LOCK, DOME LIGHT WILL NOT GO OUT, AS A WOMAN I REALLY DON'T WANT PEOPLE TO SEE THAT I AM ALONE AND FEMALE WHEN DRIVING AT NIGHT OR WAITING...ESPECIALLY WHEN I AM UNABLE TO LOCK THE DOOR. DOOR AJAR INDICATOR STAYS ON, CONDITIONING YOU TO IGNORE IT. DRIVING WITH THE DOME LIGHT ON IS ILLEGAL AND AN UNSAFE PRACTICE. THIS IS AN EXTREMELY DANGEROUS CONDITION AND I'M CERTAIN THAT THIS "KNOWN DEFECT" HAS ALREADY RESULTED IN LOSS OF LIFE. ADDITIONALLY, I TOOK MY VEHICLE TO MY LOCAL FOR DEALER AND THEY REPAIRED IT IN MAY OF 2014 FOR $375.00. IT WORKED FOR 3 MONTHS AND THEN THE DEFECT RETURNED. I BROUGHT IT BACK AND THEY SAID SINCE THEY DID NOT REPLACE THE PART ( THEY ONLY CLEANED THE ELECTRICAL CONTACTS) IT WAS NOT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722813June 1, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DOME LIGHT STAYS ON, NIGHT TIME DRIVING HAZARD. FALSE DOOR AJAR PREVENTS DOORS FROM LOCKING WHILE TRAVELING ON HIGHWAY. DOORS WON'T LOCK MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722504May 31, 2015
UNKNOWN OR OTHER
THE DRIVER DOOR AJAR LIGHT IS ALWAYS ON, IT WON'T SHUT OFF. SAME WITH INTERIOR LIGHTS BECAUSE OF THIS. IT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722411May 30, 2015
SERVICE BRAKES
WHEN PRESSING ON THE BRAKES THE PEDAL FELT HARD AS IF THE POWER SYSTEM HAD FAILED AND I WAS TRYING TO BRAKE WITH THE ENGINE OFF. I HAD TO PRESS EXTREMELY HARD TO GET THE CAR TO STOP BEFORE HITTING THE VEHICLE IN FRONT OF ME. I SEARCHED ONLINE AND HAVE FOUND THIS IS HAPPENING TO A LOT OF EDGE OWNERS. I BELIEVE THIS IS A SAFETY ISSUE AND THAT THE BRAKE BOOSTERS SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722104May 28, 2015
ELECTRICAL SYSTEM
THE DRIVER DOOR AJAR ALERT WOULD NOT GO OFF AND NEITHER WOULD THE INTERIOR LIGHTS EVEN THOUGH THE DOOR WAS SHUT. THE LIGHTS WOULD STAY ON WHILE DRIVING AND THE DOORS WOULD NOT LOCK ONCE I STARTED DRIVING EITHER SINCE IT WAS SAYING THE DRIVER DOOR WAS OPEN. I'M WAITING FOR THE BATTER TO JUST DIE SINCE MY INTERIOR LIGHTS STAY ON FOR A LONG TIME AFTER I SHUT AND LOCK MY DOORS BECAUSE THE DRIVER DOOR AJAR ALERT NEVER GOES OFF. I'VE CALLED MULTIPLE DEALERSHIPS AND THEY WON'T COVER IT BECAUSE THERE IS NO RECALL ON IT. THERE NEEDS TO BE A RECALL ON THIS ISSUE BECAUSE I DON'T KNOW IF MY DOOR IS EVERY REALLY SHUT, MY INTERIOR LIGHTS WILL ONLY GO OFF AFTER I'VE BEEN DRIVING FOR A FEW MINUTES AND THE DOORS WON'T EVEN LOCK RIGHT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721380May 26, 2015
VEHICLE SPEED CONTROL
WHILE DRIVING DOWN INTERSTATE 95 IN VIRGINIA, A WARNING POPPED UP ON MY DASHBOARD, AS THE WARNING POPPED UP MY VEHICLE LOST ALL ACCELERATION, AND I WAS UNABLE TO MAINTAIN A SAFE HIGHWAY SPEED. THE ONLY THING I COULD DO WAS STOP MY VEHICLE ON THE SIDE OF THE ROAD. I SHUT THE VEHICLE OFF AND STARTED IT BACK UP, TO TRY AND MOVE IT TO A SAFER LOCATION, IN WHICH THE VEHICLE CONTINUED TO LOSE ALL POWER. I FINALLY MADE IT TO A SAFE LOCATION OFF OF THE INTERSTATE. I HAD A TOW TRUCK BRING ME TO A LOCAL FORD DEALERSHIP WHERE I WAS TOLD IT WAS THE THROTTLE BODY WHICH CAUSED THE ISSUE IN THE CAR. I DID SOME RESEARCH ONLINE AND FOUND THAT THERE ARE MANY REPORTS OF THIS HAPPENING IN FORD VEHICLES. THIS COULD HAVE BEEN A LOT WORSE IF MY MOTHER AND FATHER IN LAW WERE NOT TRAVELING BEHIND MY VEHICLE. MY FAMILY COULD HAVE BEEN KILLED BECAUSE OF THIS MALFUNCTIONING PART. FORD HAS NO REPORTS OF THIS WITH THEIR NEWER MODEL VEHICLES NOR DO THEY WARN THEIR CUSTOMERS ON WHAT COULD HAPPEN IF THE THROTTLE BODY MALFUNCTIONS. FORD HAS A RESPONSIBILITY TO THEIR CUSTOMERS TO WARN THEM ABOUT THIS PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721530May 26, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
DRIVERS SIDE DOOR AJAR LIGHT ON. INTERIOR LIGHTING WILL NOT TURN OFF. USER CAN'T LOCK DOORS WHILE DRIVING. DOME LIGHT STAYS ON DRAINING BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721338May 25, 2015
ELECTRICAL SYSTEM
THE DRIVER DOOR LATCH SENSOR (DRIVER DOOR AJAR) WILL NOT GO OUT AFTER CLOSING THE DOOR. THE INTERIOR LIGHTS STAY ON AND THE DOORS WILL NOT LOCK BECAUSE OF IT. THIS IS A SAFETY ISSUE SINCE ANYONE COULD JUST WALK UP AND OPEN YOUR DOOR SINCE IT WILL NOT LOCK. I HAD THE SAME ISSUE WITH MY 2008 EDGE THIS IS A KNOWN PROBLEM THAT HAS BEEN GOING ON FOR YEARS WHY IS NOTHING GETTING DONE ABOUT THIS TO MAKE THEM PUT A RECALL OUT FOR THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721244May 24, 2015
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT REMAINS ON WHEN THE DOOR IS CLOSED. CURRENTLY THIS IS THE 3RD TIME THIS HAS OCCURRED. THE FIRST WAS THE DRIVER DOOR WHICH OCCURRED IN DECEMBER OF 2012. THE LATCH WAS REPLACED BY THE LOCAL DEALER UNDER WARRANTY. THE SECOND OCCURRENCE TOOK PLACE IN SEPTEMBER OF 2014. THIS TIME THE DRIVER SIDE PASSENGER DOOR MALFUNCTIONED. THE LATCH WAS REPLACED AT OWNERS EXPENSE. CURRENTLY THE DRIVER DOOR AGAIN IS MALFUNCTIONING. EACH TIME THE DOOR IS CLOSED THE DOOR AJAR LIGHT REMAINS ON. AFTER REPEATED ATTEMPTS OF CLOSING THE DOOR THE LIGHT MAY OR MAY NOT GO OUT. WHEN ON THE INTERIOR LIGHTS WILL REMAIN ON. THIS SEEMS TO BE A COMMON OCCURRENCE WITH THE FORD EDGE ESPECIALLY THE 2011 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720949May 22, 2015
UNKNOWN OR OTHER
TELL US WHAT HAPPENED: TO WHOM IT MAY CONCERN: MY VEHICLE DOES NOT RECOGNIZE WHETHER MY DOOR IS OPENED OR CLOSED. I AM ALWAYS CONCERNED THAT EVEN SHUTTING IT MAY LEAD TO ISSUES BECAUSE THE ALERT IS SAYING ITS NOT IS NOT CLOSED. WILL MY DOOR RADOMLY OPEN ON THE HIGHWAY? IF IM IN AND ACCIDENT WILL I BE THROWN OUT OF THE CAR? I HAVE CONTACTED THE FORD DEALERSHIP AND EVEN PUT MY CAR IN THE SHOP THREE. THEY GAVE A TEMPORARY FIX AND REALLY SAID THERE WAS NOTHING THEY COULD ABOUT IT AND THE VEHICLE NEEDED TO BE RECALLED IN ORDER THEM TO LOOK IN TO THE ISSUE. MY GIRLFRIEND PURCHASE THE CAR AT THE SAME TIME AND SHE IS HAVING THE SAME ISSUE WITH NOT ONLY HER DRIVERS DOOR BUT HER PASSENGER DOORS WHICH COULD ENDANGER HE CHILDREN. PLEASE DO SOMETHING ABOUT THIS. WE ARE AFRAID THAT THIS ISSUE COULD POTENTIALLY HURT ALOT OF PEOPLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717438May 20, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DOOR AJAR SENSOR WILL NOT ALLOW THE DOOR TO BE LOCKED WHILE IN MOTION. ADDITIONALLY, IT WILL FORCE THE INTERIOR LIGHT TO REMAIN ILLUMINATED AFTER REMOVING THE KEY WHICH THEN DRAINS THE BATTERY REQUIRING CONSTANT ROADSIDE ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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