Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11022531September 10, 2017
ENGINE
CLICKING BUT NOT STARTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022333September 8, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. IN ADDITION, THE CONTACT HAD TO USE THE AUTOMATIC GEAR SHIFTER IN ORDER TO DOWNSHIFT. THE VEHICLE WAS TAKEN TO KEN GRODY FORD (6211 BEACH BLVD, BUENA PARK CA 90621, (714) 521-3110) AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS CALLED AND INFORMED THE CONTACT THAT THE ISSUE WOULD BE ESCALATED TO KEN GRODY FORD. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 57,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022354September 8, 2017
STRUCTURE:BODY
THE "DOOR AJAR" LIGHT STAYS ON AFTER CLOSING THE DOOR. PER SOCIAL MEDIA IT IS A KNOWN AND COMMON PROBLEM. BECAUSE THE ESTIMATE FOR DIAGNOSTICS AND REPLACEMENT (QUOTED BY FORD DEALERSHIP) OF A FAULTY SWITCH IN THE DOOR IS APPROXIMATELY $525.00, THERE ARE SOCIAL MEDIA SUGGESTIONS ON HOW TO DISABLE THE SWITCH (CUTTING A WIRE, ETC.). DISABLING THE SWITCH COULD CAUSE A SAFETY HAZARD. I THINK A RECALL SHOULD IS IN ORDER. MY VEHICLE (2013 FORD EDGE) HAS 29,300 MILES ON IT. THE PROBLEM FIRST STARTING OCCURRING IN AUG. 2017 AND HAS STEADILY GOTTEN WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022383September 8, 2017
POWER TRAIN, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE SHIFTING INTO PARK, A "SHIFT TO PARK" MESSAGE APPEARED AND A BEEPING SOUND WAS HEARD. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTING AND INSTRUMENT PANEL LIGHTING REMAINED ILLUMINATED AFTER EXITING THE VEHICLE. THE CONTACT WOULD HAVE TO RE-ENTER THE VEHICLE, RESTART THE VEHICLE, AND SHIFT THE GEAR SHIFTER SEVERAL TIMES UNTIL THE MESSAGE AND INTERIOR LIGHTING TURNED OFF. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND OTHER OWNERS WITH THE SAME FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021625September 5, 2017
POWER TRAIN
TRANSMISSION IS SLIPPING AND JERKING. ENGINES REVS HIGH WHEN TRYING TO SHIFT. I WAS DRIVING ON A CITY STREET WHEN THIS PROBLEM STARTED. I BARELY MADE IT THRU SEVERAL INTERSECTIONS TO A SAFE LOCATION. THE CAR IS UNDRIVABLE AND TOWED TO DEALER ON 8/14/2017. FORD CASE NUMBER 19010926. CSM JUDY RIZZO. NO ONE FROM FORD WILL TALK TO ME OR RETURN MY PHONE CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021658September 5, 2017
ELECTRICAL SYSTEM
DOOR WON'T STAY LOCKED WHEN CAR IS IN MOTION. I HAVE SMALL CHILDREN AND THE DOORS WON'T LOCK WHEN I'M DRIVING. DOOR ALARM KEEPS GOING OFF, SHOWING THAT DOOR ISN'T LATCHED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021297September 3, 2017
SERVICE BRAKES
13N02 HAS ALREADY BEEN ISSUED FOR THIS SAME ISSUE ON MY SAME MAKE AND MODEL VEHICLE; NAMELY THE BRAKE BOOSTER. HOWEVER, MY VIN WAS NOT VALID FOR THE AGREED UPON 10 YEAR EXTENDED WARRANTY/ONE TIME LABOR & MATERIAL REPAIR PROGRAM. OUR VEHICLE HAS EXPERIENCED A BRAKE BOOSTER FAILURE AT 32288 MILES. PREMATURE FAILURE AND WHAT MY FAMILY CONSIDERS A SAFETY RISK. SOFT PEDAL RESULTS WHEN PUMPING THE BRAKES ON JUST THE SECOND PUSH DOWNWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021208September 2, 2017
POWER TRAIN
9/1/17, I WAS DRIVING HOME ON THE FREEWAY. THE CAR LOST POWER BUT I WAS ABLE TO LIMP OUT OF TRAFFIC. HERE IS THE UNSAFE THING'.. WHILE COMING TO A STOP THE ACCELERATOR SURGED TWO OR THREE TIMES FORCING ME TO DEPRESS THE BRAKE TO KEEP IT FROM ACCELERATING FURTHER. THE ENGINE RPMS WENT FROM IDLE (APPROX. 600RPM) TO 3000RPM WHILE MY FOOT WAS PRESSING ONLY ON THE BRAKE AND THE WRENCH SYMBOL DISPLAYED ALONGSIDE THE SPEEDO. 15 MINUTES LATER, IT HAPPED AGAIN. I LOST ALL ABILITY TO ACCELERATE, THE WRENCH DISPLAYED, AND THE CHECK ENGINE LIGHT CAME ON. WHILE STOPPING, THE CAR SURGED FORWARD AND FORCED ME TO SHIFT INTO NEUTRAL TO CONTROL IT WHILE PRESSING THE BRAKE. IF THERE WAS ANYONE INFRONT OF ME, I WOULD HAVE SURGED AND REAR-ENDED THEM CAUSING DAMAGE OR INJURY. THERE IS A LOT OF HISTORY ON THE ELECTRONIC THROTTLE BODIES AND THEIR ELECTRICAL CONNECTION PROBLEMS IN THE EDGE, ESCAPE, EXPLORER, AND MUSTANGS. PLEASE GET THIS MAKE MODEL INCLUDED IN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021147September 1, 2017
UNKNOWN OR OTHER
AUGUST 31, 2017: TRAVELING 80MPH (WITHOUT CRUISE CONTROL, IN LEFT HAND LANE THAT HAD NO SHOULDER), ENGINE SUDDENLY LOST POWER, DROPPED BELOW IDLE SPEED, & RUNNING ROUGH. MANAGED TO LIMP CAR TO RIGHT SHOULDER WITHOUT INCIDENT! INFO SYSTEM DISPLAYED A "YELLOW WRENCH" "SEE OWNER'S MANUAL." HAS OCCURRED 4 TIMES PRIOR TO THIS INCIDENT UNDER 40 MPH. ENGINE DIED COMPLETELY ONE TIME WITH "LOW OIL PRESSURE" MESSAGE. EVERYTHING HAS BEEN CHECKED. NO CODES & OIL SYSTEM IS FINE. HAVE DISCOVERED ON LINE THAT THERE IS AN ISSUE WITH THROTTLE BODY ACROSS SEVERAL FORD MODELS. THE SECOND TIME THIS FAILED WAS RIGHT AFTER MAKING A TURN. THIS LAST INCIDENT WHICH HAS BROUGHT ME HERE TO LODGE A COMPLAINT, WAS VERY SCARY AND COULD HAVE CAUSED MAJOR LOSS OF LIFE. WHY ARE THERE NO RECALLS! I HAVE JUST FOUND A CALIFORNIA CLASS ACTION LAWSUIT REGARDING FORD THROTTLE DECELERATION DEFECT. AFTER EACH INCIDENT THE CAR RESTARTS & RUNS NORMAL. I NEVER KNOW WHEN IT GOING TO QUIT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020230August 28, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
DOOR AJAR WILL NOT GO OFF, BECAUSE IF THIS THE DOORS DO NOT LOCK, INTER LIGHTS WILL NOT GO OFF.HEATS UP INTER LIGHT AREA, DRAINS BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019788August 25, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
1. THE 'DOOR AJAR' SENSOR IS TELLING THE CAR THAT THE DOOR IS ALWAYS OPEN. AS A RESULT, THE INTERIOR LIGHTS STAY ON ALL THE TIME, WHICH CAUSES VISIBILITY ISSUES WHILE DRIVING AT NIGHT. IT ALSO LEAVES THE LIGHTS ON EVEN AFTER THE ENGINE IS TURNED OFF AND DOORS ARE LOCKED, WHICH DRAINS THE BATTERY, AND HAS CAUSED MY WIFE TO BE STRANDED A COUPLE OF TIMES. WE REPLACED THE SWITCH AND A YEAR LATER, WE ARE HAVING THE SAME PROBLEM AGAIN. OUR DAUGHTER OFTEN DRIVES THE CAR TO COLLEGE AT NIGHT AND HAS BEEN STRANDED AT LEAST TWICE AFTER GETTING OUT OF CLASS AT 10 PM. THIS PROBLEM HAS GONE BEYOND A NUISANCE AND IS NOW A SAFETY ISSUE. WHEN I CALLED FORD DEALER TO COMPLAIN AGAIN, THEY TOLD ME THEY CAN FIX IT, BY REPLACING THE SWITCH ASSEMBLY ON THE DOOR LOCK, FOR $400. SO FAR, THIS SENSOR HAS BEEN REPLACED TWICE IN 4 YEARS AND IT LOOKS LIKE IT WILL NEED TO BE REPLACED AGAIN. 2. OVER THE LAST FEW WEEKS, THE LIGHT FOR "SHIFT TO PARK" COME ON RANDOMLY. MOST OFTEN, IT IS WHEN MY WIFE IS STOPPED AT THE LIGHT. THE MOMENT SHE TAKES HER FEET OFF THE BREAK, THE LIGHT COMES ON AND STAYS ON UNTIL SHE STEPS ON THE GAS AND THE CAR STARTS TO MOVE. WE TOOK THE CAR TO THE DEALER AND THEY WERE NOT ABLE TO FIND ANY PROBLEMS. RIGHT AFTER LEAVING THE DEALERSHIP, AT THE STOP LIGHT, THE LIGHT CAME BACK ON AGAIN. WE TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID IF WE WANTED THEM TO LOOK AT IT, THEY WILL HAVE TO CHARGE US ANOTHER $140 FOR THE TESTS. EITHER THE DEALERSHIP SERVICE PEOPLE DON'T KNOW WHAT THEY ARE DOING OR THEY HAVE A GOOD SCAM GOING. THEY CHARGE PEOPLE AND TELL THEM THERE WAS NOTHING WRONG WITH THE CAR, AND HAVE THEM BRING IT BACK AGAIN FOR ANOTHER CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019186August 23, 2017
STRUCTURE:BODY
DRIVER SIDE DOOR LATCH SENSOR INDICATING DOOR AJAR FAILED AND THE ENTIRE DOOR LATCH HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019230August 23, 2017
SERVICE BRAKES
LOAD HISSING SOUND WHILE PRESSING THE BRAKE PEDAL AND FEELS SPONGY. WHILE DRIVING, ESPECIALLY WHEN TRYING TO COME TO A FULL STOP, THE PEDAL MUST BE FORCIBLY SLAMMED TO THE FLOOR OR THE VEHICLE WILL CONTINUE TO TRAVEL. THE DEALER CONFIRMED I HAVE A FAULTY BRAKE BOOSTER. FORD HAS ALREADY RECALLED THE BRAKE BOOSTER ON 2013 EDGE MODELS MANUFACTURED UNTIL MARCH 2013. MY VEHICLE WAS MANUFACTURED IN JULY 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019228August 23, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS AND PASSING OTHER VEHICLES, THE CONTACT NOTICED A STRONG ODOR OF EXHAUST FUMES INSIDE THE VEHICLE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO JACKY JONES FORD OF HAYESVILLE (1493 US-64, HAYESVILLE, NC 28904, 828-389-6325), BUT COULD NOT BE DIAGNOSED. THE SERVICE TECHNICIAN SUGGESTED THAT THE SOURCE OF THE ODOR COULD BE THAT THE REAR SPOILER WAS HOLDING EXHAUST FUMES. THE REAR SPOILER WAS RESEALED WITH SEALANT. THE CONTACT STATED THAT THE ISSUE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE SERVICE MANGER WAS ADVISED BY THE FORD CORPORATE OFFICE TO SEAL ALL THE HOLES, ESPECIALLY BY BOLTS WHERE ANY ODOR COULD ENTER THE VEHICLE FROM UNDERNEATH. THE HOLES WERE SEALED, BUT FUMES STILL ENTERED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED MANY TIMES BY THE CONTACT, BUT NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 19,905.*BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015767August 16, 2017
ENGINE, FUEL/PROPULSION SYSTEM
IN THE LAST 3 MONTHS MY FORD EDGE HAS SHUT DOWN 6 TIMES AND GOES TO LUMP MODE. AFTER PULING TO THE SIDE OF THE ROAD AND RESTARTING VEHICLE EVERYTHING IS FINE THIS HAPPENS WITHOUT WARNING AND AT INTERSTATE SPEEDS SO FAR I HAVE AVOIDED HAVING AN ACCIDENT BUT ITS ONLY A MATTER OF TIME.I HAVE CONTACTED FORD CUSTOMER SERVICE WITH NO HELP I HAVE TAKEN IT TO FORD FOR SERVICE AND THEY SAY THERE IS NOT ANY CODES IN SYSTEM AND WITHOUT THEM THERE ISN'T ANYTHING THEY CAN DO. AFTER DOING RESEARCH THERE ARE MULTIPLE REPORTS WITH THE SAME PROBLEM FORD NEEDS TO ADDRESSED THIS BEFORE SOMEONE GETS SERIOUSLY HURT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015128August 14, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
YOU CAN BE DRIVING AND THE DOOR AJAR LIGHT WILL COME ON WHICH TURNS THE INTERIOR LIGHTS ON MAKING DRIVING AT NIGHT VERY DIFFICULT DUE TO THE UNEXPECTED LIGHTING THAT REDUCES VISIBILITY GREATLY AT AN INSTANCE. ALSO IT MAY TAKE SEVERAL ATTEMPTS CLOSING THE DOOR TO GET THE DOOR AJAR LIGHT TO GO OUT CAUSING ONE TO WONDER IF THE DOOR IS TRULY CLOSED OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014770August 11, 2017
POWER TRAIN
PTU LEAKING AND GOING OUT. WHEN YOU DRIVE YOU GET A SMELL LIKE PROPANE. INSIDE THE CAR. MAKE A GRINDING NOISE AFTER YOU STOP AND THEN START MOVING AGAIN. THIS WILL SHUT DOWN THE VEHICLE AND STOP IT INSTANTLY. VERY DANGEROUS. THERE IS A CLASS ACTION LAW SUIT ON THIS. PLEASE HELP MANY PEOPLE SO WE CAN GET THI SAFETY PROBLEM FIXED SO IT DOES HURT MORE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014124August 10, 2017
ENGINE
ON SEVERAL OCCASIONS VEHICLE FAILS TO START. WHEN ATTEMPTING TO START ENGINE IT WILL TURN OVER BUT NOT FIRE. TURNING SWITCH OFF THEN ATTEMPTING TO START ENGINE AGAIN USUALLY RESULTS IN THE ENGINE STARTING. WHEN THIS HAPPENS IT DOES NOT MATTER IF THE ENGINE IS HOT OR COLD, BRAND OF GAS USED OR LENGTH OF TIME OR MILES DRIVEN. THIS HAS OCCURRED SEVERAL TIMES OVER THE LAST 6 MONTHS. VEHICLE HAS BEEN TAKEN TO DEALERSHIP SERVICE DEPARTMENT TWICE. THEY HAVE BEEN UNABLE TO DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014168August 10, 2017
ELECTRICAL SYSTEM
DRIVER'S DOOR FALSELY INDICATING AJAR. FIRST OCCURRENCE WAS AT 29K MILES AND LOCAL FORD DEALER CLEANED IT PER TSB 15-0013 AND THE SYSTEM WORKED FINE FOR A PERIOD OF TIME. ISSUE WOULD REOCCUR SPORADICALLY FOR VARYING DURATION. IT IS NOW A DAILY ISSUE AND NEEDS TO BE REPLACED AND IS "NOT A WARRANTY ITEM". THIS ISSUE PRESENTS A SERIOUS SAFETY ISSUE WHILE DRIVING AT NIGHT AS THE INTERIOR LIGHT COMES ON AS IF THE DOOR WAS OPENED CAUSING REDUCED VISIBILITY AS WELL AS REMOVING FOCUS FROM THE ROAD TO MANUALLY OVERRIDE THE INTERIOR LIGHTING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014017August 9, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHEN THE VEHICLE WAS STARTED, THE HEATER DID NOT WORK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (SETHWABLEY CHEVROLET IN ADA, OK) WHERE THE SOFTWARE WAS RESETTLED. THE FAILURE RECURRED A YEAR LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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