Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#10621831August 12, 2014
SERVICE BRAKES
WHEN I APPLY PRESSURE TO THE BRAKES THE CAR WOULD NOT STOP. IT WOULD SLOW DOWN, BUT NEVER COME TO A COMPLETE STOP. WE WERE JUST AT THE DEALERSHIP GETTING OUR VEHICLE SERVICED AND RECEIVED NO MENTION OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621125August 9, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
I HAVE BEEN HAVING INTERMITTENT ISSUES WITH THE SENSOR NOT READING THAT MY DRIVER SIDE DOOR IS LATCHED. TODAY, IT IS CONSTANT AND WILL NOT EVEN ALLOW ME TO LOCK THE DOORS! I HAVE TRIED SEVERAL TIMES TO GET IT TO "LATCH" AND CLEARLY THE DOOR IS CLOSED, BUT THE "DOOR AJAR" WARNING IS STILL ILLUMINATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620844August 8, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED AND THE DOOR AJAR CHIME WOULD NOT DISABLE. THE CONTACT ALSO STATED THAT THE POWER LOCKS FAILED TO FUNCTION PROPERLY. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE LATCH ON THE DOORS NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620854August 8, 2014
SERVICE BRAKES
APPLIED THE BRAKES AND I WAS NOT STOPPING THE VEHICLE. I HEARD A HISSING NOISE AND THE BRAKE PEDAL WAS EXTREMELY STIFF BUT I WAS UNABLE TO APPLY ENOUGH PEDAL FORCE TO ACTUATE THE BRAKES. I THEN PUMPED THE BRAKES AND THE PEDAL ALMOST WENT TO THE FLOOR AND THE VEHICLE BRAKES APPLIED BUT WAY TOO MUCH AND THE CAR CAME TO AN ABRUPT STOP. I TOOK THE CAR TO A FORD DEALER AND THEY SAID IT WAS THE BRAKE BOOSTER. DEALER DROVE CAR AND DETERMINED IT WAS UNSAFE TO DRIVE. FORD REGIONAL SAID THERE WAS A PROGRAM FOR THE BRAKE BOOSTER AND THAT ACCORDING TO THE FORD TECH TEAM THE CAR WAS SAFE TO DRIVE UNTIL A REPAIR PART COULD BE LOCATED. THIS IS NOT THE CASE. THE BRAKES DO NOT WORK. BOTH I AND THE DEALER SERVICE STAFF AGREE THAT THERE IS A MAJOR ISSUE INVOLVING THE BRAKE BOOSTER MAKING THE CAR UNSAFE. CAR HAS BEEN AT DEALER SINCE 7/31/14. NO PARTS AVAILABLE AND CAR IS UNDRIVABLE. HOW THIS CAR PASSED FMVSS 135 AND 136 IS BEYOND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620933August 8, 2014
SERVICE BRAKES
JULY 31, 2014 - I RAN A RED LIGHT WHEN THE BRAKES ON MY 2012 EDGE FAILED. IT FELT AS IF THERE WAS ZERO PRESSURE & THE BRAKE PEDAL SUNK ALL THE WAY TO THE FLOOR. AFTER PUMPING THEM, OR REALLY "STANDING" ON THE PEDAL, THE CAR FINALLY SLOWED DOWN. AFTER THIS INCIDENT, THERE WAS AN AUDIBLE "HISS" WHEN THE BRAKES WERE APPLIED. I HAD NOTICED FOR SEVERAL WEEKS PRIOR TO JULY 31ST, MY BRAKES FELT "DIFFERENT". WHEN PRESSURE APPLIED FOR PUSH BUTTON START, THEY FELT VERY STIFF. AT OTHER TIMES, WHEN APPLYING PRESSURE TO SLOW OR STOP COMPLETELY, CONSIDERABLY MORE PRESSURE WAS NECESSARY THAN HAD BEEN PREVIOUSLY ADEQUATE. THE NEXT DAY (AUGUST 1ST), OUR LOCAL FORD SERVICE CENTER CONFIRMED THAT MY MODEL WAS UNDER THE EXTENDED WARRANTY FOR THE BRAKE VACUUM BOOSTER. HOWEVER, THE PART IS ON BACK ORDER & THERE IS NO ETA FOR A NEW PART. I EXPECT MY CAR TO BE THERE SEVERAL WEEKS, IF NOT MONTHS. WHY IS THIS ITEM NOT A NATIONAL RECALL?! THIS IS A SERIOUS, KNOWN, ISSUE THAT COULD RESULT IN SERIOUS INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621002August 8, 2014
ELECTRICAL SYSTEM, STRUCTURE
DRIVER SIDE DOOR AJAR LIGHT REMAINS ON WHEN DOOR IS PROPERLY CLOSED. SEEMS TO BE A COMMON ISSUE W/FORD EDGE DOOR LATCHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619489August 7, 2014
STEERING
WE HAVE A 2012 FORD EDGE PURCHASED NEW. WE'VE BEEN HAVING ISSUES WITH POWER STEERING FAILURE GOING ON FOR ABOUT A MONTH. THE SERVICE CENTER CANNOT MAKE APPROPRIATE/REASONABLE REPAIRS TO OUR VEHICLE. IT'S BEEN IN THEIR SHOP 3 TIMES AND STILL LOOSES PS FLUID RAPIDLY. 1ST TIME, THEY DIDN'T HAVE PART. 2ND TIME, REPLACED HIGH PRESSURE LINE. 3RD TIME, REPLACED FAILED PS PUMP. VEHICLE STILL CONTINUES TO LEAK PS FLUID. THE VEHICLE IS UNSAFE TO DRIVE, AND WE ARE AFRAID LOOSING CONTROL OF THE VEHICLE AND/OR BEING STRANDED ON THE ROAD. WE CAN'T AFFORD THE TIME AND COST TO HAVE IT IN THE SHOP EVERY OTHER WEEK. THE VEHICLE WILL SOON BE OUT OF FACTORY WARRANTY AND ARE AFRAID OF THIS ONGOING PROBLEM. WE ARE VERY UNSATISFIED WITH FORD'S PRODUCTS AND SERVICES. WE DON'T KNOW WHAT TO DO AT THIS POINT. NOBODY SEEMS TO BE ABLE TO HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617833July 31, 2014
ELECTRICAL SYSTEM
DRIVERS SIDE DOOR AJAR WARNING LIGHT WILL NOT SHUT OFF, NOR WILL THE WARNING BELL STOP RINGING. I WAS QUOTED A PRICE IN EXCESS OF $400.00 TO REPLACE A SIMPLE DOOR LATCH ASSEMBLY, BY MY FORD DEALER. I HAVE RESEARCHED THIS AND THIS PROBLEM APPEARS TO HAVE BEEN GOING ON FOR YEARS! TRULY UNACCEPTABLE , UNLESS OF COURSE YOUR NAME IS BILL FORD. AWFUL CUSTOMER CONCERN BY THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617754July 30, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE DRIVER DOOR LATCH SIGNALS THAT THE DRIVER DOOR IS AJAR WHEN IT IS NOT. THIS PREVENTS THE DOOR FROM LOCKING AND ALSO AFFECTS THE INSTRUMENT PANEL DISPLAY AND INTERIOR LIGHTING AS WELL AS THE ALARM SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617743July 30, 2014
EQUIPMENT:ELECTRICAL, STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
2012 FORD EDGE DOOR AJAR ALARM SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617136July 29, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
DOOR AJAR SENSOR HAS FAILED CAUSING THE DOOR AJAR WARNING TO STAY ON, DOME LITES AND PARKING LITES STAY ON AS WELL AFTER PARKING.DOORS WILL NOT LOCK WHEN DRIVING, CAUSING A HUGE SAFETY CONCERN FOR MYSELF AND PASSENGERS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616308July 25, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER DOOR AJAR WARNING COMES ON AND WILL NOT GO OFF DUE TO DEFECTIVE DOOR LATCH SWITCH. DEALER REPAIRED SWITCH BUT DID NOT REPLACE IT LIKE I HAD WANTED. PROBLEM IS SOLVED FOR NOW BUT I'M SURE IT WILL COME BACK. THIS NEEDS TO BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616142July 24, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVERS DOOR AJAR ALARM IS SOUNDING WHEN DOOR IS FULLY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615931July 24, 2014
SERVICE BRAKES
I PURCHASED A 2012 EDGE SEL USED FROM A FORD DEALER WITH 28,900 MILES ON IT IN JUNE. WHILE ON VACATION WITH THE FAMILY THIS MONTH (JULY) WAS BACKING VEHICLE UP AND WHEN I APPLIED A SIGNIFICANT AMOUNT OF BRAKE PEDAL PRESSURE, THE VEHICLE DID NOT STOP BUT ONLY SLOWED. I THEN HAD TO STOMP ON THE BRAKE TO STOP THE VEHICLE AND AVOID HITTING A PARKED CAR BEHIND ME. THE ISSUE GOT WORSE OVER THE NEXT TWO WEEKS, SO I TOOK IT TO A FORD DEALER WHO TOLD ME THAT IT WAS A BAD BRAKE BOOSTER. THEY INSTALLED A "NEW" ONE UNDER CSP 13N02 AND SAID IT WAS "GOOD-TO-GO". DID NOT EVEN GET OFF THE LOT WHEN I NOTICED THERE WAS STILL THE SAME PROBLEM WITH THE BRAKES. DROVE IT BACK INTO THE SERVICE AREA CAREFULLY. FORD TECH SAID THE NEW BRAKE BOOSTER THEY PUT ON WAS BAD AS WELL! REALLY? IS ANYONE FROM FORD DOING AUDITS ON THAT VENDOR??? SO NOW I HAVE TO WAIT UNTIL AUGUST 15TH WHICH IS THE ESTIMATED DATE OF REPAIR COMPLETION AS THE "NEW" BRAKE BOOSTER IS ON BACK ORDER NATION WIDE. MY CAR WILL NOW BE SITTING ON THE FORD LOT ALMOST AS LONG AS IT WAS SITTING IN MY GARAGE. THIS IS AN IMMEDIATE SAFETY ISSUE AND NEEDS TO BE ADDRESSED AS SUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615538July 23, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
THE DRIVER DOOR LATCH SIGNALS THAT THE DRIVER DOOR IS AJAR WHEN IT IS NOT. THIS PREVENTS THE DOOR FROM LOCKING AND ALSO AFFECTS THE INSTRUMENT PANEL DISPLAY AND INTERIOR LIGHTING AS WELL AS THE ALARM SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614819July 20, 2014
SERVICE BRAKES
I WAS DRIVING AROUND 55 MPH ON THE FREEWAY AND WENT TO APPLY THE BRAKES. THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WITH MINIMAL SLOWING OF CAR. IF I REALLY NEEDED TO STOP THE CAR I WOULD HAVE BEEN IN AN ACCIDENT. I USED THE EMERGENCY BRAKE TO CONTROL CAR. WENT TO DEALER AND THEY STATED THIS WAS A COMMON ISSUE WITH FORD EDGE WITH THE POWER BRAKE BOOSTER PUMP FAILING. THIS HAZARD COULD HAVE RESULTED IN A SIGNIFICANT ACCIDENT FOR ME HAD IT FAILED WHEN I NEEDED A IMMEDIATE STOP TO CAR. I SENT FORD THIS SAME FEEDBACK TODAY VIA THE FORD SERVICE FEEDBACK FORM. MY CAR IS SITTING IN THE SHOP FOR MULTIPLE WEEKS SINCE THE PART IS ON NATIONAL BACKORDER. THIS TELLS ME THIS ISSUE IS A TREND IN THE CAR MODEL AND MORE PROACTIVE ACTION SHOULD BE TAKEN BY FORD. MAKES ME VERY CONCERNED HOW CLOSE I WAS TO A POSSIBLE SIGNIFICANT ACCIDENT WITH POSSIBLE INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614460July 18, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EMITTED A PERSISTENT GASOLINE FUEL ODOR AND THE FUEL MILEAGE WAS REDUCED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V002000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614471July 18, 2014
SERVICE BRAKES
HAD THIS 2012 FORD EDGE FOR A LITTLE OVER A MONTH AND THEN WAS BACKING OUT OF PARKING SPACE AND BRAKE PEDAL WAS VERY HARD. HAD TO STAND ON IT TO STOP, DIDN'T THINK SUV WAS GOING TO STOP. DID IT 2 MORE TIMES ON WAY HOME (3 BLOCKS). NEXT DAY I MADE A SERVICE APPT. BUT BRAKES WORKED FINE DURING MY REGULAR DRIVING. WAS GOING TO CANCEL APPT. THINKING IT WAS A FLUKE BUT THEN WENT OUT TO GET LUNCH AND IT DID IT AGAIN. VERY SCARY FEELING! THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM AND SAID THERE WAS NOTHING THEY COULD DO UNTIL THEY COULD "FEEL IT". I TOLD THEM ABOUT THE "BRAKE VACUUM BOOSTER" PROBLEM ON THE INTERNET AND WAS TOLD NOT TO BELIEVE EVERYTHING I READ ON INTERNET. THEY KEPT SUV OVERNIGHT AND NEXT DAY BRAKES WORKED FINE AGAIN SO THERE WAS NOTHING THEY COULD DO. I WENT TO PICK UP SUV THE SECOND EVENING AND AS I HIT THE BRAKES BEFORE I EVEN PULLED OUT OF LOT IT DID IT AGAIN! I BACKED UP AND THOUGHT I WAS GOING TO GO THRU DEALERSHIP WALL. SERVICE DEPT. WAS CLOSED SO SALESMAN DROVE IT BACK & FORTH ON THE LOT. HE WAS ABLE TO "FEEL IT". I ALSO GAVE THEM A PRINT OUT OF THESE BRAKE VACUUM BOOSTER PROBLEMS. THEY KEPT SUV AGAIN AND SAID THEY WOULD GET ON IT 1ST THING IN AM. AGAIN THEY COULD NOT DUPLICATE THE PROBLEM, AFTER SEVERAL PHONE CALLS THEY ACTUALLY TOOK IT IN THE SHOP AND TESTED BRAKE VACUUM BOOSTER. CALLED ME AT 3:30 TO TELL ME BRAKE VACUUM BOOSTER WAS BAD AND THEY HAD TO ORDER THE PART. MY VACATION STARTED THE NEXT DAY AND WE PLANNED ON TAKING THE EDGE ON 10 HOUR DRIVE. I HAD TO GET ASSERTIVE AND THEY TOOK BRAKE VACUUM BOOSTER OFF OF ANOTHER EDGE VERSUS GIVING ME ANOTHER SUV TO DRIVE FOR A WEEK. SO FAR THE BRAKES HAVE WORKED FINE. THE MANAGER TOLD ME THEY DON'T ALWAYS HAVE TIME TO RESEARCH THESE PROBLEMS ON THE INTERNET, I TOLD HIM I DID THE RESEARCH FOR THEM! I DO LOVE THE EDGE AND HOPE THERE ARE NO MORE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614499July 18, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DRIVER DOOR AJAR WARNING CONTINUALLY COMES ON AT RANDOM TIMES, OR SOMETIMES NOT AT ALL. AFTER AWHILE IT WAS COMING ON ALL TIME AND THE DINGING BELL WAS DRIVING ME CRAZY. HAD IT FIXED AT THE DEALER, AT MY EXPENSE OF COURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610932July 16, 2014
STRUCTURE:BODY
WHEN CLOSING DRIVERS DOOR ON THE DASHBORD SHOWS DRIVERS DOOR AJAR, WHEN DRIVERS DOOR IS CLOSED TO AMEND THIS PROBLEM YOU HAVE TO SLAM THE DOOR USING FORCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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