Ford Edge Complaints (2007)

989 consumer complaints on file.

#10201273August 30, 2007
VISIBILITY:WINDSHIELD, STRUCTURE
BLINDING GLARE FROM DASH REFLECTION ON WINDSHIELD, EXTREME SAFETY HAZARD, THIS IS PRESENT IN SUN AND SHADE, WE HAVE BEEN TOLD ITS A CHARACTERISTIC OF THE VEHICLE AND NOTHING CAN BE DONE. THE CONSUMER PROVIDED VARIOUS PICTURES OF THE DEFECT. UPDATED 09/19/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198623August 6, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2007 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS TOWED TO THE DEALER AND IS AWAITING FOR THE CAUSE OF FAILURE TO BE DETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 1,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198339August 2, 2007
VISIBILITY:WINDSHIELD
RECENTLY PURCHASE A 2007 FORD EDGE, THIS VEHICLE HAS SUCH A GLARE THAT YOU ONLY HAVE ABOUT 50% VISIBILITY. YOU CAN SEE THE FULL DASH, TO INCLUDE ALL THE VENTS AND OTHER ITEMS ON THE DASH. I CONTACT MY LOCAL DEALER TO WHICH THEY ACTED AS IF "WOW" THIS IS THE FIRST WE HAVE HEARD ABOUT THIS.. THEY ADVISE THAT THEY DID NOT HAVE A ANSWER. SO I CONTACT THE FORD CUSTOMER RELATIONS DEPT. I WENT THRU THE PROBLEM WITH THE PERSON ON THE OTHER END OF THE PHONE. HE ACTED SURPRISED AND SAID THEY HAD NOT HEARD OF A PROBLEM LIKE THIS, BUT , GET THIS, HE HAD A READY REMEDY, HE SUGGEST THAT I GO AND BUY A MAT TO COVER THE DASH. I ASK HIM IF HE WOULD WANT TO DO THAT TO A NEW VEHICLE THAT WAS JUST PURCHASED. I SUGGESTED TO HIM THAT HE NEEDS TO GET HIS ENGINEERS AND PERSONS IN AUTHORITY TO READ ALL OF THE BLOGS ON THE FORD WINDSHIELDS , I TOLD HIM THAT I FOUND COMPLAINTS WHERE AS THE CUSTOMERS HAD CONTACT FORD ABOUT A MAJOR GLARE, THAT DATED BACK TO 2005 ON THE EXPLORERS. SOMEBODY NEEDS TO GET THE AUTO MANUFACTURES TO TAKE ACTION, I WILL BE MORE THAT HAPPY TO PROVIDE THE LINKS TO THE COMPLAINTS ON THE FORD EDGE IF NEEDED. THANK YOU FOR YOUR TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198137August 1, 2007
VISIBILITY:WINDSHIELD
DESIGN FLAW WINDSHIELD ! YOU CAN NOT SEE OUT OF THE WINDSHIELD AT ANY TIME OF THE DAY, MORNING, OR DUSK! THERE IS A TOTAL MIRROR IMAGE OF THE DASH-BOARD IN THE WINDSHIELD FROM SIDE TO SIDE AND TOP TO BOTTOM! YOU MUST WHERE SHADED SUN GLASSES TO DRIVE THIS CAR EVEN AT NIGHT AND WHEN THERE IS NO SUN SHINING!!!!!!??????? I HAVE HAD NUMBERIOUS E-MAILS AND VISITS TO FORD WITH NO RESULTS. THIS IS GOING TO CAUSE A AN ACCIDENT AS YOU CAN NOT SEE OUT OF THE CORNER OF THE WINDSHIELD. I VISITED OUR LOCAL STATE POLICE OFFICE, AND THEY HAVE NO ANSWERS, EXCEPT THAT IS AGAINST THE LAW TO DARKEN THE WINDSHIELD ! NO ONE WANTS TO COMMIT THEMSELVES OR ADMIT THIS IS NOT A NORMAL PROBLEM, AS I DO BELIEVE THIS IS COMMON ON CROSSOVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198204August 1, 2007
VISIBILITY:WINDSHIELD
2007 FORD EDGE THE WINDSHIELD OF THIS VEHICLE HAS AN UNACCEPTABLE REFLECTION FROM THE DASHBOARD THAT RESTRICTS AND INTERFERES WITH DRIVER VISION. ALSO THE LIGHT COMING IN FROM THE TOP OF THE WINDSHIELD PREVENTS THE DRIVER FROM HAVING A CLEAR VIEW THE CLOCK OR THE MESSAGE CENTER WHILE DRIVING. THESE ARE EXTREMELY SMALL LETTERS AND NUMBERS AND SUFFER FROM THE REFLECTION FROM THE WINDSHIELD. *JB THE SEVERITY OF THE REFLECTION IS NOT CONSTANT AS LIGHTING CONDITIONS VARY. HOWEVER THE CAMEL DCOR ON THE DASHBOARD ON THE FORD EDGE PROVIDES A CONSTANT FILM APPEARANCE ON THE WINDSHIELD. MOST ANY TIME A QUICK GLANCE OUT THE SIDE WINDOW WILL REVEAL A CLEAR AND CLEAN VISION. PAGE 268 OF THE FORD EDGE OWNER?S GUIDE CAUTIONS, ?AVOID CLEANERS OR POLISHES THAT INCREASE THE GLOSS OF THE UPPER PORTION OF THE INSTRUMENT PANEL. THE DULL FINISH IN THIS AREA HELPS PROTECT THE DRIVER FROM UNDESIRABLE WINDSHIELD REFLECTION?. ON THE EDGE, FORD INSTALLED A U TYPE ONE INCH CHROME TRIM ON THE DASHBOARD WHICH EXTENDS TO 10? OF THE BOTTOM OF THE WINDSHIELD. IT PROVIDES A BEAUTIFUL REFLECTION INTO THE WINDSHIELD. TWO ATTENDEES AT A NEW OWNER SEMINAR BY A DEALERSHIP COMPLAINED ABOUT THIS REFLECTION. FORD SHOULD RESEARCH MEANS OF REDUCING EXCESSIVE WINDSHIELD REFLECTION AND PROVIDE CUSTOMERS WITH REMEDIAL ACTION. POLAROID EYE GLASSES HELP. PERHAPS FORD SHOULD PROVIDE THESE. THIS WINDSHIELD VISION IMPAIRMENT IS NOT LIMITED TO FORD PRODUCTS. ANY VEHICLE THAT HAS A MUCH SLANTED WINDSHIELD WILL EXPERIENCE THIS PROBLEM. CONSEQUENTLY CONSIDERATION SHOULD BE GIVEN TO DEVELOPING A VEHICLE SAFETY STANDARD WHICH SPECIFIES THE LIMITATIONS ALLOWED FOR WINDSHIELD REFLECTION WHICH RESTRICTS VISION. ROY J. CUMMINGS 3233 N. TULSA AVE. OKLAHOMA CITY, OK 73112 405 942 3136 [email protected] FORMER HIGHWAY TRAFFIC SAFETY PROGRAM MANAGER, RETIRED TRANSPORTATION SAFETY INSTITUTE OKLAHOMA CITY, OK USDT OFFICE OF THE SECRETARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196907July 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194981June 29, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2007 FORD EDGE, PURCHASED IN MAY 2007. THE TRANSMISSION SEEMS TO "SHUDDER" WHEN UPSHIFTING OR DOWNSHIFTING AT SPEEDS BETWEEN 35-55 MPH. IT IS APPARENT WHEN TAKING YOUR FOOT OFF THE GAS TO SLOW AND THEN APPLYING GAS TO SPEED BACK UP. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP TO BE CHECKED AND WAS TOLD IT WAS PROBABLY "FLAT SPOTS" ON THE TIRES AND THE PROBLEN WOULD GO AWAY AFTER 3000 OR SO MILES TO GIVE THE TIRES AN OPPORTUNITY TO ROUND OUT. THE VEHICLE WAS TAKEN IN A SECOND TIME AND TAKEN TO ANOTHER DEALERSHIP FOR THEIR TRANSMISSION MECHANIC TO LOOK AT. THEY HAD THE VEHICLE FOR OVER 10 HOURS AND COULDN'T SEEM TO FIND ANYTHING WRONG OR GET THE VEHICLE TO DUPLICATE THE PROBLEM WE BROUGHT IT IN FOR. THE VEHICLE NOW HAS 5600 MILES ON IT AND THE PROBLEM SEEMS TO BE GETTING WORSE. I AM GOING TO TAKE IT BACK TO THE DEALER TO HAVE IT CHECKED AGAIN. THIS TIME, I'M GOING TO DEMAND TO TAKE A DRIVE IN ANOTHER EDGE TO SEE IF IT HAS THE SAME SHIFTING PROBLEMS I AM CURRENTLY HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192879June 11, 2007
VISIBILITY
PURCHASED A NEW FORD EDGE ON 12/29/06. CONTACTED FORD MOTOR AT LEAST 7 TIMES. CALLED MY SERVICING DEALER , CALLED LOCAL DEALER. VISITED 10 DIFFERENT AUTO AGENCY'S TO DISCUSS PROBLEM. FORD HAS DESIGNED THE WINDSHIELD SO THAT THE ENTIRE DASH BOARD SHOWS UP AS A DOUBLE IMAGE IN THE WINDSHIELD! THIS IS NOT JUST A LITTLE PORTION , BUT THE ENTIRE WINDSHIELD. I HAVE BEEN IN CONTACT WITH GLASS MANUFACTURES, TINTING COMPANIES ETC., ONLY TO BE TOLD THAT I AM WASTING MY TIME. IN FACT AFTER NUMEROUS TRIES WITH FORD MOTOR CUSTOMER SERVICE THEY SAY AND I QUOTE THAT MY PROBLEM HAS BEEN APPROPRIATELY ADDRESSED, AND THAT THE PROBLEM IS A NORMAL VEHICLE CHARACTERISTIC ! I PURCHASED THIS FORD EDGE IN GOOD FAITH, AND CAN NOT BELIEVE THAT THIS PROBLEM IS SAFE, IN FACT I CONTACTED CONSUMER REPORT, AND THEY SUGGESTED I CONTACT YOUR OFFICE. IT DOES NOT MATTER IF THE SUN IS SHINING OR IF THE SUN IS NOT SHINING, YOU CAN NOT SEE OUT OF THE WINDSHIELD SAFELY, YOU MUST WHERE POLORIZED SUN GLASSES AT ALL TIMES, INCLUDING AT DUSK. THIS IS WRONG. I HAVE DONE AND SAID EVERYTHING I CAN TO MAKE FORD AWARE OF THIS PROBLEM, AND I GOT NOWHERE. THE NEXT STEP IS TO VISIT A OPTHAMOLOGIST TO SEE WHAT DAMAGE IS BEING DONE TO THE EYE. IN 6 MONTHS THIS FORD EDGE HAS BEEN DRIVEN ONLY 1500 MILES, BY MY WIFE, AND I DROVE IT ANOTHER 1000 MILES JUST TO SEE IF IT WAS JUST ME. AFTER A LONG TRIP, I GUARANTEE YOU WILL BE TAKING A NAP TO REST YOUR EYES. THIS IS GOING TO CAUSE AN ACCIDENT. I ALSO FOUND UPON INSPECTION OF OTHER MAKE CROSS OVERS, THAT FORD IS RIGHT, THIS IS A DESIGN FLAW IN THE NEW CROSS OVERS. I DRIVE A CADILIAC ESCALADE EXT, AND I DO NOT HAVE TO WHERE SUN GLASSES TO DRIVE THIS PICKUP. I HOPE THIS IS NOT GOING TO BE SWEPT UNDER THE CARPET, AS I REALLY THINK THIS CAN BE SERIOUS! I WILL WAIT TO HEAR FROM YOU . I HAVE ALSO CONTACTED MR. KEITH MC CALLS OFFICE AND WE WILL WAIT YOUR REPLY. SINCERELY, J.A.H. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188589April 23, 2007
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT NOTICED A GLARE FROM THE DASHBOARD WHEN TRYING TO LOOK OUT THE WINDSHIELD. THE FAILURE ONLY OCCURRED DURING THE DAYTIME AND UNDER ANY ROAD CONDITIONS. THE FAILURE WAS MORE PREVALENT ON SUNNY DAYS. THE DEALER NOTICED THE FAILURE, BUT COULD NOT DETERMINE THE CAUSE. THE CURRENT AND FAILURE MILEAGES WERE 600. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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