Ford Edge Complaints (2016)

926 consumer complaints on file.

#10948000January 27, 2017
STEERING
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE ADAPTIVE STEERING FAULT ERROR OCCURRED WHILE DRIVING. THE CONTACT HAD TO MANUALLY STEER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,984.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946632January 20, 2017
STEERING
'ADAPTIVE STEERING FAULT SERVICE REQUIRED' WARNING LIGHT USED TO COME ON AT RANDOM, NOW IT'S THERE PERMANENTLY. I TOOK SOME PHOTOS OF THE INSTRUMENT CLUSTER TO ILLUSTRATE - WILL ATTACH A FILE. HAPPENED FOR THE FIRST TIME 12/15/2016. STAYS ON PERMANENTLY SINCE 1/16/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945539January 16, 2017
STEERING
MY FORD EDGE WAS PURCHASED NEW IN JULY 2016 (BUILD DATE OF 5/16). IN STARTING UP THE VEHICLE ON JAN. 15 2017 WITH 6,302 MILES ON THE ODOMETER, THE "ADAPTIVE STEERING FAULT SERVICE REQUIRED" LIGHT CAME ON (SOLID YELLOW WARNING). THIS STAYED ON FOR ABOUT 15 MILES OF A 22 MILE TRIP, THEN WENT OUT. I PARKED THE CAR AT A VALET SERVICE. WHEN THE CAR WAS RETURNED TO ME LATER, I NOTICED THE "ADAPTIVE STEERING FAULT SERVICE REQUIRED" LIGHT WAS ON AGAIN, AND THE STEERING WHEEL WAS NOW TURNED 90 DEGREES TO THE RIGHT IN ORDER TO DRIVE STRAIGHT AHEAD (BLOCKING MY VIEW OF THE INSTRUMENT CLUSTER). THIS SITUATION CONTINUED FOR THE ENTIRE 22 MILE TRIP BACK HOME. DURING THIS TIME, THE STEERING FELT NORMAL OTHER THAN FOR THE POSITION OF THE STEERING WHEEL (WHICH WAS AWKWARD TO SAY THE LEAST). THE WARNING LIGHT WENT OUT THE NEXT MORNING AND THE STEERING WHEEL RETURNED TO IT'S PROPERLY ALIGNED POSITION! THE WARNING LIGHT CAME BACK ON THE NEXT MORNING, BUT SO FAR THE STEERING WHEEL HAS NOT CHANGED FROM IT'S PROPER POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944244January 11, 2017
STEERING
DIFFICULTY STEERING VEHICLE WHEN CAR IS MOVING ON CITY STREET. HAVE TO FIGHT WITH THE STEERING TO KEEP CAR ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944289January 11, 2017
VEHICLE SPEED CONTROL
VEHICLE HAS 4,800 MILES. WHILE DRIVING VEHICLE LOST ENGINE POWER AND POWER STEERING. ORANGE WRENCH ICON APPEARS ON DASH - CHECK ENGINE LIGHT ALSO COME ON. THE VEHICLE WILL THEN ONLY TRAVEL <5 MPH. SHUTTING CAR OFF AND RESTARTING A FEW TIMES AND VEHICLE IS FINE. CHECK ENGINE LIGHT GOES OFF AFTER ABOUT 15 MILES OF DRIVING. PROBLEM OCCURRED 3 TIMES. COULD BE VERY DANGEROUS IF IT OCCURRED ON A LEFT TURN. DEALER REPLACED THROTTLE BODY IN RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938021December 28, 2016
EXTERIOR LIGHTING, VISIBILITY/WIPER
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937146December 22, 2016
STEERING
ADAPTIVE STEERING - SERVICE REQUIRED - LIGHT CAME ON - FORD DEALER APPLIED A SOFTWARE UPDATE WHICH FAILED. NOW ARE REPLACING STEERING WHEEL. DEEMED UNSAFE TO DRIVE. OTHERS HAVE HAD THE SAME ISSUE AND MULTIPLE STEERING WHEEL REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934516December 11, 2016
ENGINE
WHILE DRIVING ON RTE. 95 AT A HIGH SPEED, THE VEHICLE WITHOUT WARNING JUST STOPPED. THE NEXT DAY WHILE DRIVING ON A STREET ABOUT 40 MILES PER HOUR, THE ENGINE STOPPED WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929015December 1, 2016
STEERING
ADAPTIVE STEERING FAULT, STEERING WOULD NOT REGISTER INPUT WHEN FAULT OCCUR. ON START UP THE CAR WOULD REGISTER THE ERROR AND MAKE STEERING DIFFICULT WITH STEERING INPUT NOT REGISTER TO THE TURNING OF THE WHEELS. THE STEERING COLUMN ALSO MAKES A GRINDING NOISE. DEALER JUST CLEARED THE ERROR AND DID NOT FIX ANYTHING, WITH THE ERROR RETURNING THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926842November 18, 2016
ENGINE
WHILE DRIVING AT A HIGH RATE OF SPEED (70MPH) ON A MAJOR HIGHWAY, MY CAR LOST POWER. I TRIED PRESSING THE GAS PEDAL, BUT THERE WAS NO RESPONSE. IT WAS A VERY DANGEROUS SITUATION, SINCE THE CARE LOST SPEED QUICKLY, AND I WAS DRIVING IN THE FAR LEFT LANE AND HAD TO NAVIGATE TO THE RIGHT SHOULDER IN RUSH HOUR TRAFFIC. IT WAS ALSO VERY DANGEROUS BECAUSE THE CAR BROKE DOWN IN DETROIT. I WAS ABLE TO GET TO THE SHOULDER, AND RESTART THE VEHICLE TO TRY TO GET OFF THE HIGHWAY. WHILE TRYING TO GET TO A BETTER LOCATION, THE CAR LOST POWER TWO MORE TIMES, WHILE IN STREET TRAFFIC. AGAIN, VERY DANGEROUS. SINCE THIS IS A BRAND NEW FORD EDGE (2016), WITH UNDER 10,000 MILES, IT WAS TAKEN TO THE DEALER, WHO FOUND A DEFECTIVE THROTTLE BODY ASSEMBLY. THEY REPLACED THE THROTTLE BODY ASSEMBLY, AND BECAUSE THERE IS STILL NO RECALL ON THAT PART, IT COULD VERY WELL HAVE BEEN REPLACED WITH ANOTHER DEFECTIVE PART, LEAVING ME AT RISK AGAIN FOR INJURY, OR WORSE. WHILE INVESTIGATING THE ISSUE, I FOUND THAT SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE, DATING BACK TO OVER A YEAR AGO. HERE ARE LINKS TO OTHER THROTTLE BODY COMPLAINTS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/LOSS_OF_POWER_WHILE_DRIVING.SHTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2015/FORD/EDGE/ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920640November 1, 2016
STEERING
WE PURCHASED A NEW FORD EDGE 2016 SPORT ON SEPTEMBER 18, 2016. ON OCTOBER 25, 2016 WE RECEIVED A MESSAGE INDICATING 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' LATER THAT SAME DAY, THE MESSAGE DID NOT APPEAR ON THE DRIVER DISPLAY. HOWEVER, ON OCTOBER 26, 2016, WE RECEIVED THE SAME MESSAGE: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE WENT TO A LOCAL FORD SERVICE DEPARTMENT (IN CONCORD, CA) AND THEY PERFORMED ELECTRICAL TESTING FOR STEERING WARNING MESSAGES. THEIR TEST APPEARED TO BE INCONCLUSIVE AND THEY CLEARED ALL CODES AND ROAD TESTED THE VEHICLE AND IT APPEARED TO PASS INSPECTION. HOWEVER, JUST TODAY, NOVEMBER 1, 2016, WE RECEIVED THE SAME MESSAGE AGAIN: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE IMMEDIATELY TOOK THE VEHICLE TO A LOCAL FORD SERVICE DEPARTMENT SO THEY COULD SEE THE ERROR MESSAGE AND THEY DID NOT HAVE ANSWERS, EVEN AFTER PULLING THE CODES. THEY WILL BE COMMUNICATING WITH THE "FORD" HOTLINE AND IN CONTACT WITH "THOSE WHO MANUFACTURED THE VEHICLE." FROM WHAT WE UNDERSTAND, AFTER RESEARCHING THE ISSUE ONLINE, THAT THIS MAY BE A MAJOR SAFETY ISSUE AND WE ARE EXTREMELY CONCERNED AS STEERING ABILITY MAY CEASE AND THE CAR MAY STOP FUNCTIONING. OTHER FORD EDGE DRIVERS ARE HAVING THIS ISSUE. THIS IS OF GRAVE CONCERN AS IT IS OUR PRIMARY CAR THAT WE USE TO TRANSPORT OUR CHILDREN IN DAILY. OUR ONLINE RESEARCH LEADS US TO BELIEVE THIS IS NOT AN EASY OR WELL KNOWN FIX AS THE ADAPTIVE STEERING IN THE 2016 FORD EDGE IS NEW TECHNOLOGY. WE INTENTIONALLY PURCHASED A NEW CAR TO AVOID ANY MAJOR ISSUES FOR SOME TIME, SO WE ARE EXTREMELY FRUSTRATED AND DISAPPOINTED WITH OUR FORD PURCHASE. THE MOST IMPORTANT CONCERN IS THE SAFETY OF OUR FAMILY WHILE RIDING IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920398October 31, 2016
STEERING
AT ABOUT 4500 MILES, AN "ADAPTIVE STEERING FAULT - NEEDS SERVICE" LIGHT CAME ON. IT WENT OFF. THEN, A DAY OR TWO LATER IT CAME ON AGAIN. I TOOK THE EDGE INTO NORM REEVES FORD IN CERRITOS, CA TO HAVE THEM "SERVICE" THE ADAPTIVE STEERING. THEY TOLD ME THEY COULD FIND NO PROBLEM. A WEEK OR SO LATER, I TOOK IT BACK TO NORM REEVES FORD AND THEY KEPT THE VEHICLE FOR 13 DAYS TOLD ME THEY COULDN'T "REPLICATE" THE PROBLEM. NOW, A MONTH LATER, THE LIGHT STAYS ON. I HAVE READ ON THE "FORD EDGE FORUM" BLOG THAT OTHERS ARE HAVING THE SAME PROBLEM. SOME ARE SAYING THAT THEIR VEHICLES HAVE BEEN IN THE SHOP OVER A MONTH AND FORD SEEMS UNABLE TO FIX THE PROBLEM. OTHERS MENTIONED THAT THE SERVICE DEPARTMENT TOLD THEM THAT THE PROBLEM COULD BE DANGEROUS. I HAVE CONTACTED FORD'S REGIONAL CUSTOMER SERVICE MANAGER FOR THE CALIFORNIA AREA. SO FAR, FORD SEEMS TO BE IGNORING THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919965October 29, 2016
STEERING
ADAPTIVE STEERING FAULT SERVICE REQUIRED ERROR. I TURNED IT ON FROM THE PARKING LOT AT WORK AND THE ERROR CAME UP AND THE STEERING WHEEL WAS NOT ALIGNED WITH THE TIRES, WHEN DRIVING STRAIGHT THE STEERING WHEEL WAS 1/4 TURNED TO THE LEFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920009October 29, 2016
POWER TRAIN
MY WIFE WAS ON HER WAY TO A BUSINESS MEETING. VEHICLE WAS STOPPED AT A RED LIGHT. STARTED TO TURN RIGHT, HIT ACCELERATOR PEDAL AND VEHICLE BARELY MOVED. LOST POWER, COULD ONLY GO 5 MPH. WRENCH LIGHT CAME ON, AS DID AWD. CREATED TRAFFIC HAZZARD AS VEHICLES BACKED UP BEHIND ON CITY STREET. CREEPED TO A PARKING AREA AND HAD VEHICLE TOWED TO DEALER FOR EVALUATION AND REPAIR. CAUSE WAS POWERTRAIN CONTROL MODULE (PCM) WHICH WAS NOT REPLACED (FOLLOWING CURRENT FORD POLICY), BUT REPROGRAMMED, MEANING THIS COULD HAPPEN AGAIN IN AN EVEN MORE DANGEROUS SETTING, SUCH AS PROCEEDING THROUGH AN INTERSECTION OR ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919121October 26, 2016
STEERING
I WAS PARKING ON A SIDE STREET WITH ABOUT 2200 MILES ON THE CAR. THE DASHBOARD LIT UP WITH ADAPTIVE STEERING ISSUE WARNING LIGHT TELLING ME TO TAKE IT IN FOR SERVICE. I THOUGHT THE CAR HAD DIED, BUT AFTER A RESTART, IT SEEMED TO DRIVE OK AND I PUT IT UP TO A ONE TIME COMPUTER GLITCH. I WAS 70 MILES FROM HOME. I ALMOST FORGOT IT HAPPENED BUT AFTER RETURNING FROM A LONG TRIP, IT HAPPENED AGAIN. I WENT TO THE FORUM AND SAW OTHERS HAD THE SAME ISSUE. AND THEY MENTIONED THAT IT SOMETIMES EFFECTED THE STEERING ITSELF. SURE ENOUGH, THE NEXT DAY, THE WHEEL TURNED 90 DEGREES TO LEFT. I WAS STOPPED AT THE TIME. THE CAR WAS DRIVEABLE BUT WENT STRAIGHT WITH THE WHEEL TURNED 90 DEGREES TO THE LEFT. VERY DISCONCERTING, TO SAY THE LEAST. THE WARNING LIGHT WAS BACK ON, OF COURSE. I HAD TO GET INTO TWON SO PROCEEDED CAREFULLY. I FILLED THE TANK, AND AFTER THE RESTART, THE WHEEL STRAIGHTENED OUT AND WARNING LIGHT WENT OFF. THE WHEEL TURNING HAS NOT HAPPENED SINCE, BUT THE WARNING LIGHT COMES ON AT LEAST TWICE PER DAY RANDOMLY. I AM REPORTING THIS AS A SAFETY ISSUE WITH THE ADAPTIVE STEERING. I AM SCARED TO DRIVE MY NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915236October 11, 2016
STEERING
ADAPTIVE STEERING FAULT - SERVICE REQUIRED! WHILE DRIVING DOWN THE ROAD, STEERING WHEEL CHANGED RATIO, BECAME EXTREMELY LIGHT AND DISCONNECTED FROM WHEELS. STEERING WHEEL ALSO CHANGED TO A 45 DEGREE RIGHT ANGLE WHILE DRIVING STRAIGHT DOWN THE ROAD. THIS IS A SAFETY ISSUE! ESCALATED TO FORD, STATING I LOST CONFIDENCE IN DRIVING THIS CAR. DIDN'T WANT TO BE A STATISTIC WITH MY KIDS WHEN THIS HAPPENS AGAIN WHEN GOING DOWN THE HIGHWAY AT 70MPH! EXTREMELY HAZARDOUS THANKFULLY MY KIDS WERE NOT IN THE CAR WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915127October 10, 2016
UNKNOWN OR OTHER
BOTH BACK LIGHTS AND BACK MID LIGHT COMPARTMENTS ARE NOT SEALED . THE WATER RETAINS IN THERE THAT CREATES ELECTRICAL SHORTCUT ,. THE SALES MAN SAID HE SAW ALREADY SEVERAL CARS WITH THE PROBLEM,. MY CAR HAD AT LEAST 1 OR 1 1/2 INCH HIGH WATER WAS IN THERE- ALL 3 BACK LIGHTS . DANGER FOR CAR FIRE AND POSSIBLE EXPLOSION FROM ELECTRICAL SHORT CUT FROM WATER IN THE BACK LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910648September 29, 2016
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898481August 25, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 172. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896774August 17, 2016
FUEL/PROPULSION SYSTEM
VEHICLE TRAVELING ON INTERSTATE AT 70 MPH. SUDDENLY VEHICLE LOST POWER WHICH RESULTED IN LOSS OF POWER STEERING AND ACCELERATION, BUT INSTRUMENT PANEL STILL HAD FUNCTIONALITY. HAD TO COAST TO SIDE OF INTERSTATE WITH NO THROTTLE AND CAME TO A STOP. VEHICLE STILL WAS ON BUT NO ACCELERATION. TURNED OFF VEHICLE AND RESTARTED, THROTTLE WORKED. TOOK VEHICLE DIRECTLY TO DEALERSHIP WERE THROTTLE BODY WAS REPLACED. SERVICE STATES THIS PROBLEM HAS BEEN COMMON. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. LUCKILY NO ACCIDENT OCCURRED BECAUSE OF LOSS OF POWER ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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