Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11240627July 30, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE SHUTTERS SEVERAL TIMES WHEN.MOVING IN.MOTION. THEN WARNING.COMES ON CHECK FUEL INLET WHILE IN.MOTION. THEN MOMENTS PASS AND THE VEHICLE SHUTS OFF AUTOMATICALLY AND IN DRIVE. THEN I PANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235304July 27, 2019
SERVICE BRAKES
I NOTICED THAT IT TOOK MORE EFFORT TO PRESS THE BRAKE PEDAL TO GET MY VEHICLE TO STOP. I BROUGHT THE VEHICLE IN TO BE CHECKED. THEY TOLD ME IT IS THE BRAKE BOOSTER AND WILL NEED TO BE REPLACED. THEY TOLD ME THE COST WOULD BE $1000. I FOUND A FORD CUSTOMER SERVICE BULLETIN #13N02 THAT SPECIFICALLY EXPLAINS WHAT I AM HAVING REPAIRED. THIS BULLETIN AFFECTS 2010 TO 2013 FORD EDGE FOR 10 YEARS OR 150,000 MILES. I WAS TOLD BY THE DEALERSHIP MY EDGE VIN IS NOT ON THE LIST. THIS IS THE EXACT SAME ISSUE OCCURRING WITH MY VEHICLE AND SHOULD HAVE BEEN RECALLED BEFORE IT BECAME AN ISSUE. IT WAS LUCKY I DIDN'T HIT ANYONE OR ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235059July 26, 2019
SERVICE BRAKES
BREAK BOOSTER WENT OUT ON CAR. THE 2013 FORD EDGE DID NOT INCLUDE MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235092July 26, 2019
SERVICE BRAKES
THE BRAKES BECAME MUSHY AND LOST ALL STOPPING ABILITY WHILE DRIVING ALMOST CAUSING ME TO RUN INTO VEHICLES IN FRONT OF ME. THE FORD DEALER INFORMS ME THAT THE BRAKE BOOSTER HAS FAILED AND IT WILL COST $950.00 TO REPAIR/REPLACE. THE DEALER ALSO INFORMED ME THAT WHILE THERE IS A RECALL ON THIS EXACT PROBLEM ON THE 2013 FORD EDGE, MY VIN NUMBER IS NOT INCLUDED. MY VEHICLE ONLY HAS APPROXIMATELY 45 THOUSAND MILES ON IT AND ONLY DRIVEN BY MY WIFE AND I IN AND AROUND THE LOCAL AREA...WE ARE BOTH IN OUR 70S. WHILE RESEARCHING THIS ISSUE I FOUND THAT THERE ARE LITERALLY HUNDREDS OF BRAKE BOOSTER FAILURES ON THE 2013 FORD EDGE THAT ARE EXACTLY LIKE THE FAILURE I EXPERIENCED. SO WHY WOULD MY VIN NUMBER BE EXCLUDED FROM THE RECALL. OBVIOUSLY THIS IS A DEFECTIVE BRAKE SYSTEM AND SHOULD BE REPAIRED AT NO COST TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235125July 26, 2019
SERVICE BRAKES
WHEN APPLYING BRAKES AT START UP AND AT SLOW SPEEDS BRAKE PEDAL GETS HARD TO PRESS. AT HIGHER SPEEDS BRAKE PEDAL BECOMES SPONGY AND YOU DON'T HAVE MUCH BRAKE PEDAL LEFT. WHEN IN TRAFFIC AND GRADUALLY MOVING FORWARD BREAK PEDAL BECOMES HARD TO PRESS AGAIN. WHEN SETTING AT IDLE AFTER WARMED UP PEDAL WILL GO ALL WAY TO FLOOR AND A LOUD SCREECHING SOUND CAN BE HEARD. PROBLEM IS WITH THE BRAKE BOOSTER. A RECALL WAS ISSUED FOR THAT YEAR (2013), RECALL NUMBER 13NO2. DEALERSHIP CLAIMS IT DOESN'T COVER THIS VEHICLE BECAUSE IT WASN'T MANUFACTURED AT A SPECIFIC PLANT. THIS EDGE HAS THE SAME DESCRIPTION OF PROBLEMS THAT LOTS OF OTHER PEOPLE HAVE DESCRIBED ON LINE FOR THAT YEAR OF VEHICLE. YOU NEVER KNOW WHEN BRAKES ARE GOING TO BE HARD TO PRESS OR IF THEY'RE GOING TO BE SPONGY. VEHICLE HAS ONLY 45,000 MILES ON IT. A BRAKE BOOSTER SHOULDN'T BE FAILING THAT SOON UNLESS THEIR IS AN ISSUE WITH QUALITY OF MANUFACTURED PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234755July 25, 2019
SEATS
THE DRIVER'S SEAT ROCKS WHEN ACCELERATING OR BRAKING, AS IF IT HAS COME LOOSE. I HAVE TAKEN CAR TO MY MECHANIC TO HAVE IT REPAIRED, HE SAYS THERE IS NOTHING LOOSE FOR HIM TO TIGHTEN. HAS BEEN DOING THIS FOR THE LAST SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234757July 25, 2019
POWER TRAIN
CAR WOULD PERIODICALLY SHUT DOWN AND I WOULD BE UNABLE TO ACCELERATE. WOULD HAVE TO PULL TO SIDE OF ROAD, SHUT ENGINE OFF AND RESTART CAR TO BE ABLE TO DRIVE. BECAME WORSE AND WORSE, RESEARCHED ONLINE AND DISCOVERED MANY OTHER PEOPLE WERE HAVING SAME ISSUES. FINALLY TOOK CAR TO MECHANIC, HAD TO HAVE THROTTLE BODY REPLACED WHICH COST $475.18 I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL ISSUE WITH FORD WHEN SO MANY PEOPLE ARE EXPERIENCING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234388July 24, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKES SEIZED OFTEN. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS SCHEDULED FOR A CHECK-UP BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234517July 24, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT'S DAUGHTER OWNS A 2013 FORD EDGE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY 3 ATTEMPTS. THE VEHICLE RESUMED NORMAL OPERATION, BUT WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE AUTO THROTTLE BODY FAILED AND NEEDED TO REPLACED. THE INDEPENDENT MECHANIC CLEANED THE AUTO THROTTLE BODY, BUT THE FAILURE RECURRED. FORD OF CLERMONT (1101 EAST, W HWY 50, CLERMONT, FL 34711, (352) 394-6161) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234369July 24, 2019
ENGINE
THE 2013 FORD EDGE SE HAS HAD THE ENGINE SHUT DOWN WHILE DRIVING TWICE. ONCE ON A TWO LANE ROAD AND ONCE ON I 95 INTERSTATE WITH OUR FAMILY IN IT. LUCKILY, WE WERE ABLE TO PULL OFF THE ROAD. WHEN IT SHUTS DOWN IT SHOWS WRENCH SYMBOL ON DASH AND SAYS SEE USERS MANUAL. THEN THE CAR RESTARTS AND DRIVES NORMALLY UNTIL THE NEXT EVENT. THIS IS A SEVERE SAFETY ISSUE AND WE WILL TAKE THE CAR IN TO THE NEAREST FORD DEALER AS SOON AS POSSIBLE. MANY WEB THREADS HAVE POINTED TO THE THROTTLE BODY AS BEING DEFECTIVE AND REPLACED. THEN THE ISSUE STOPS. HOPEFULLY THIS DESCRIPTION HELPS ANOTHER FAMILY FROM BEING INJURED ON THE ROADWAYS. IT IS UNDERSTANDABLE THAT CARS WILL HAVE ISSUES BUT ONCE FORD HAS NOTICE OF THIS PROBLEM WE HOPE THEY RESOLVE IT IN A TIMELY MANNER. THIS DESCRIPTION IS AN OFFICIAL NOTICE OF THIS SEVERE SAFETY CONCERN OF THE ENGINE SHUTTING DOWN UNEXPECTEDLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233957July 22, 2019
SERVICE BRAKES
BRAKES STARTED LOSING GRIP AS I ENTERED A 4-WAY STOP. CAR BARELY STOPPED AND BRAKES WORKED INTERMITTENTLY AFTER. BRAKE BOOSTER FAILED. AN EXTREMELY COMMON PROBLEM ON FORD EDGE CARS. MINE MISSED THE CHANCE TO BE COVERED UNDER EXTENDED WARRANTY BY ONE! MONTH. LUCKY THE CAR STOPPED, UNLUCKY THAT IT WAS AN EXPENSIVE FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233628July 20, 2019
SERVICE BRAKES
STARTING A FEW MONTHS AGO, THE BRAKE PEDAL ON OUR 2013 FORD EDGE WENT VERY SOFT UPON BRAKING MAKING THE VEHICLE VERY DIFFICULT TO SAFELY STOP. TOOK THE CAR TO THE FORD DEALER AND THEY COULD FIND NO ISSUES AS THE PROBLEM SEEMED TO RESOLVE ITSELF. THE BRAKE ISSUE REOCCURRED AGAIN, BUT, AGAIN THE DEALER COULD FIND NOTHING AS IT RESOLVED ITSELF. LAST WEEK THE ISSUE OCCURRED AGAIN. THIS TIME, THE DEALER FINALLY DIAGNOSED THE FIX AS A NEW MASTER CYLINDER AND BRAKE BOOSTER; THEY ARE CURRENTLY MAKING THE REPAIRS AT A COST OF APPROXIMATELY $2,300 (WON'T HAVE THE FINAL COST UNTIL I PICK IT UP NEXT WEEK). THIS IS MY WIFE'S VEHICLE AND ALL OF THE FAILURE OCCURRENCES WERE WHEN SHE WAS OPERATING THE VEHICLE. SHE CLEARLY STATES THAT HER SAFETY WAS SEVERELY COMPROMISED WITH EACH OCCURRENCE AS THE VEHICLE WAS EXTREMELY DIFFICULT TO SAFELY STOP. ADDITIONALLY, WAS TOLD BY THE DEALER THAT ALTHOUGH THIS ISSUE FOR THIS MODEL YEAR HAVE BEEN RECALLED BY FORD, OUR VEHICLE IS NOT COVERED. WITH ALL OF THE OCCURRENCES OF THIS VERY IMPORTANT SAFETY ISSUE FORD MOTOR NEEDS TO COVER THE COST OF THE REPAIRS. A FULL AND COMPLETE RECALL NEEDS TO BE ISSUED BECAUSE THE VEHICLE'S DRIVER AS WELL AS THE DRIVING PUBLIC IS AT RISK OF INJURY AND EVEN DEATH ESPECIALLY SINCE THE PROBLEM IS INTERMITTENT AND WHEN IT DOES OCCUR IS A COMPLETE SURPRISE TO THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233054July 18, 2019
SERVICE BRAKES
A DAY AGO AS I WAS DRIVING MY 2013 FORD EDGE, I NOTICED THAT IT TOOK MORE EFFORT TO PRESS THE BRAKE PEDAL AND WENT ALMOST TO THE FLOOR. WHEN I DID THIS IT MADE A HISSING AND SQUEAK SOUND. I BROUGHT THE VEHICLE IN TO BE CHECKED AT A FORD DEALERSHIP IN DELAWARE. THEY TOLD ME IT IS THE BRAKE BOOSTER AND WILL NEED TO BE REPLACED. THEY TOLD ME THE COST WOULD BE $1100. I FOUND A FORD CUSTOMER SERVICE BULLETIN #13N02 THAT SPECIFICALLY EXPLAINS WHAT I AM HAVING REPAIRED. THIS BULLETIN AFFECTS 2010 TO 2013 FORD EDGE FOR 10 YEARS OR 150,000 MILES. I WAS TOLD BY THE DEALERSHIP MY EDGE VIN IS NOT ON THE LIST. I CALLED FORD AND THEY ARE LOOKING INTO IT BUT THEY NEED TO COVER THIS AS I WAS TOLD CAN POSE A DANGEROUS SITUATION OF THE BRAKES FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233138July 18, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING AND ATTEMPTING TO STOP AT A TRAFFIC LIGHT, THE BRAKES DID NOT WORK. THE VEHICLE WAS HALFWAY PAST THE LIGHT IN THE MIDDLE OF THE INTERSECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTERS FAILED. THE MECHANIC REFERRED THE CONTACT TO A DEALER. THE CONTACT CALLED NORM REEVES FORD LINCOLN (18900 STUDEBAKER RD, CERRITOS, CA 90703) AND WAS INFORMED THAT THE REPAIR WOULD COST $800. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT DISCOVERED THAT A SAFETY LETTER WAS ISSUED FOR THE BRAKES FOR AN EXTENDED WARRANTY WHEN THE VEHICLE WAS OWNED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232818July 17, 2019
SERVICE BRAKES
BRAKES ARE HISSING AND SPONGEY. I THINK IT IS THE BRAKE BOOSTER. FORD ACKNOWLEDGES THE ISSUE WITH THESE BRAKES BUT SAYS MY CAR IS NOT LISTED IN THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232255July 16, 2019
VEHICLE SPEED CONTROL, ENGINE
WE HAVE HAD OUR FORD EDGE FOR ABOUT 3 YEARS AND NO PROBLEMS UNTIL A FEW WEEKS AGO WHEN WRENCH LIGHT CAME ON AND LOST POWER TO THE ACCELERATOR. MANAGED TO GET THE CAR OVER TO THE SHOULDER TURNED THE IGNITION OFF AND BACK ON AND EVERYTHING SEEMED FINE. IT WAS THEN GOOD FOR A COUPLE OF WEEKS AND AGAIN DID IT 5 TIMES THE OTHER DAY WHEN I WAS DRIVING ON HIGHWAY 91E ONE OF THE MOST BUSY HERE IN CALIFORNIA.THIS CONDITION CAN PUT YOU IN A VERY UNSAFE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232008July 15, 2019
UNKNOWN OR OTHER
THE DRIVERS DOOR LATCH LATCHES BUT THE LIGHT COMES ON AND SAYS THE DOOR IS AJAR....MAKING ME LEARY IF THE DOOR WILL OPEN WHILE DRIVING.....HAPPENS WHILE THE VEHICLE IS PARKED AND DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231553July 13, 2019
FUEL/PROPULSION SYSTEM
FUEL FILLER NECK CONTINUES TO CAUSE CHECK ENGINE LIGHT TO COME ON. CHECK FUEL INLET MESSAGE ALSO APPEARS ON DASH. I KNOW THAT THERE HAS BEEN A RECALL FOR MY MAKE AND MODEL NOT SURE AS TO WHY MY VEHICLE WAS NOT INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230924July 11, 2019
ELECTRICAL SYSTEM
DRIVER SIDE DOOR WINDOW SWITCH STOP WORKING 'NO POWER '. DEFECTED HARNESS CONNECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231036July 11, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DOOR AJAR LIGHT IS STAYING ON,AS WELL AS THE MAP LIGHTS. RUNS THE BATTERY DOWN. THE MAP LIGHTS COME ON AT WILL INCLUDING DURING THE NIGHT. WIFE HAS GOTTEN IN THE EDGE AND THE DOOR AJAR LIGHT WILL COME ON AND IT STARTS BEEPING. FORD HAS BEEN AWARE OF THIS DOOR SWITCH SINCE 2007 AND REFUSES TO RECALL ALL THE CARS AND TRUCKS THAT HAVE THIS SWITCH. I HAVE GONE ON LINE AND THERE ARE MILLIONS OF COMPLAINTS . WE ARE IF FEAR OF THIS CASING A FIRE OR WORSE YET FOR SOME REASON NOT ALLOWING THE AIR BAG TO DEPLOY IN A CRASH. MY WIFE IS SCARED TO DRIVE THIS SUV AND FORD REFUSES TO ACKNOWLEDGE THERE IS A PROBLEM AND A RECALL IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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