Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11531620July 11, 2023
ENGINE
Premature water pump failure. Internal water pump. Inspected by dealer. Safety not put at risk. Confirmed by dealer. No Warning light (CEL) illuminated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530199July 3, 2023
SERVICE BRAKES
The brakes on this vehicle have gradually become worse over time. Even with replacing the pads, rotors. They are spongy and the pedal drops almost to the floor. This causes a delay in braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526944June 14, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The contact owns a 2012 Ford Edge. The contact stated after parking the vehicle, the “Shift to Park” message was displayed. The contact took the vehicle to the local dealer, where it was diagnosed with needing the gear selector lever to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing the gear selector lever to be replaced a second time. The vehicle was repaired but the failure recurred. The contact took the vehicle to another local dealer, Parkway Ford (311 Commercial Pkwy, Dover, OH 44622: (330) 343-6681) where the vehicle was diagnosed with needing the gear selector lever to be replaced again. The vehicle was repaired but the failure recurred. The contact called Parkway Ford and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 27,865.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523787May 25, 2023
SERVICE BRAKES
The breaks loose and go down and the car can't stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520962May 8, 2023
SERVICE BRAKES, ENGINE
The contact owns a 2012 Ford Edge. The contact stated that while attempting to stop the vehicle, the brake pedal was depressed and extended to the floorboard. The vehicle failed to immediately stop, nearly causing a rear-end collision with another vehicle. The vehicle was taken back to an independent dealer who was unable to determine the cause of the failure. Additionally, while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal, with the check engine warning light and fuel filler inlet message illuminated. The cause of the failure was not yet determined. The manufacturer and the local dealers were notified but no assistance was offered. The failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519339April 27, 2023
SERVICE BRAKES
Summer 2022 my brakes started giving out … when coming to a stop, the brake pad goes all of the way to the floor makes a sound similar to a pump or a hiss. It “corrected” itself after a few pumps on the brake peddle after about five minutes. It happened a second time so I took it back to the company who had replaced my brakes 2/3 yrs prior … they could not find anything wrong w/them. It happened again, I took car back to same place with same results. Later in the year it happened for a 4th time but did not correct itself as it had in the past, I drove home at 30mph for over 30 minutes leaving a lot of space between myself and cars in front. The car sat for about a month then my brother drove it and experienced the same problem. I had the car towed to a mechanic who could not replicate the problem therefore could not fix what he couldn’t find but he did bleed the brakes. I rented a car for a short while but when I did drive it again, the same problem occurred and corrected itself. I took it to a different mechanic who also could not replicate the problem, he tried 3 times. I have experienced the same problem at least three times this year, the last time being last week. My and any passengers safety is at risk daily; fortunately, most times I have been parking or on surface streets when this has happened. There have been no warning signs before the brakes give out. I plan on taking car to dealership this weekend.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515784April 6, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
2012 Ford Edge -The passenger door will shut but the alarm that came with the car says that the door is not shut. The alarm will not work when the car detects the door is not shut, so the interior lights will not turn off. Will this affect my battery? When I drive with the sensor on the dashboard states the door is not closed and the interior light will not shut off which becomes a distraction at night. When driving the car, the locks will not work because the dashboard senses the door is not closed. This is a family car with a child still in a car seat. Anyone can jump in my car? There a lot of blogs I found with the same situation, so Ford must know that the problem exists. The door has not been damaged. This is not part of wear and tear because a door is something that need to open and close. The situation is getting worse and worse that when im driving the dashboard announces the closed door is now open and unlocks all my doors and turns on my interior lights on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513183March 22, 2023
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2012 Ford Edge. The contact stated that the front driver's side and passenger's side door latches failed to close the doors securely; causing the interior cabin light to remain illuminated. The failure caused the battery to be drained. The contact stated that the battery was replaced three times. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513238March 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Edge. The contact stated while starting the vehicle after refueling, the check engine warning light illuminated, and the vehicle jerked. Additionally, the contact stated that the vehicle lost motive power and stalled while in traffic. The contact was able to restart the vehicle and exited the highway. The vehicle was taken to the dealer, where the fuel line pulse damper metal housing was replaced; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed that the fuel line needed to be replaced with one that did not have a damper. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle could not be repaired under NHTSA Campaign Numbers: 14V002000 (Fuel System, Gasoline) or 12V438000 (Fuel System, Gasoline) as the VIN was not included. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511247March 10, 2023
LATCHES/LOCKS/LINKAGES, BACK OVER PREVENTION
The contact owns a 2012 Ford Edge. The contact stated that on numerous occasions the door ajar warning light intermittently illuminated while all the doors were properly closed. The contact then stated that the navigation system and the rear-view camera intermittently displayed a distorted or blank screen. Additionally, the contact stated that the theft system alarm started to malfunction and was inadvertently activated. As a result, the battery failed. The vehicle was taken to the dealer where it was diagnosed that the open-door sensor circuit failed, and the door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and transferred to the NHTSA Hotline. The failure mileage was approximately 151,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509106February 25, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
door ajar warning light stays on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502780January 20, 2023
STEERING
The contact owns a 2012 Ford Edge. The contact stated that while starting the vehicle, the steering wheel was inoperable. The power steering assist warning light was illuminated, and the message was displayed. The vehicle was towed to an independent mechanic who informed the contact about a recall. The vehicle was towed to the local dealer where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501822January 14, 2023
ELECTRICAL SYSTEM
APIM failure ACM failure FCIM failure APIM Replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501534January 12, 2023
SERVICE BRAKES
When braking my brakes hit the floor. I had the booster and master cylinder replaced. 2 years later my car has been at the dealer for 2 months. They replaced the booster again and now say I need a HCU unit. The HCU is on stop sale and now I still am without a car. I have paid 1450.00 for the second booster so far and if they can get the HCU then it’s another 1500.00. My car only has 73,000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497424December 14, 2022
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated while driving approximately 35 MPH and slowing for traffic, she depressed the brake pedal, and the brake pedal went to the floorboard. The contact stated that she pumped the brake pedal several times and was able to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure was intermittent. The contact drove the vehicle to an independent mechanic who diagnosed that the failure might be the brake booster. The mechanic bled the brake lines and adjusted the brakes. The vehicle was repaired; however, the brake failure recurred. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492712November 8, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact’s daughter owns a 2012 Ford Edge. The contact stated that his daughter received the Manufacturer's Recall Number CSP-13N02 (Service Brakes). The recall was repaired however, the contact stated that four years later while his daughter was driving at an undisclosed speed, she depressed the brake pad however, the vehicle failed to stop. The contact’s daughter had to apply pressure by pumping the brakes several time to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the master cylinder leaked into the brake booster and needed to be replaced. The vehicle was repaired. The dealer was not notified of the failure . The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492481November 6, 2022
SERVICE BRAKES
When I had to make a quick stop the brake pedal went to floor and has been this way had it checked and found THE ABS HCU has a valve sticking and was also told it is a issue on other edge and other ford vehicles scared to drive car a brake issue that really needs fird attention
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491365October 28, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2012 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed and accelerating, the heater operated then became inoperable. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking from the water pump and needed to be replaced. The vehicle was not repaired. The dealer was not notified. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490490October 23, 2022
SERVICE BRAKES
Brake pedal fades to the floor of the vehicle which presents brakes not working. The vehicle has only has a little over 22,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489235October 14, 2022
SERVICE BRAKES
The brake pedal goes all the way to the floor and very little braking is applied to the wheels. The problem appeared while driving. One minute the brakes are fine, the next I have almost no brakes. Very big safety issue! The Ford dealer has diagnosed the problem with the Hydraulic Control Unit (HCU). The car had the same issue 5 years ago and was repaired. This is the second time the brakes on this car have failed while driving. No warnings before or after the brake failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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