Ford Edge Complaints (2010)

673 consumer complaints on file.

#11469798June 17, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brake booster has to be replaced which was being covered up until 2020 the mechanic told me so I liked to know why it's not covered now. I bought the vehicle in late December of ,2020 so I wouldn't have known and I got it from a dealership. The brakes don't work because of this known problem. So I have a $800 repair bill I'm hoping to get taken care like it should have when I bought it. Thanks for your time and help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466984June 1, 2022
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There were no warning lights illuminated. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The contact stated that failure had worsened. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact became aware of Ford Customer Satisfaction Program Number: 13N02 for the brake booster failure. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466063May 25, 2022
SERVICE BRAKES
Braking was an issue so got new brake pads and rotors per mechanic rec. Braking continued to be a problem and after having another driver verify the brake pedal, took it into the mechanics again. They said it was due to the brake booster failure - leak. Which is why I couldn't really press down on the brake pedal and losing the ability to securely stop - even with new pads and rotors on all 4 wheels. Car is at the mechanics since it's not safe to drive with its unpredictable braking. Called Ford customer service but said that there was nothing that they can do since the extended warranty 13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX is not attached to VIN - they recommended in filing a complaint to see if it can get added and covered under this warranty. Given the date of when this car was purchased (12/20) and with COVID shut downs - it was difficult to address the brake problem - especially given work and everything was shut down. No warranty letters were sent informing me about this potential failure of a critical component in driving. Looks like there are many complaints from other owners experiencing brake failure and even a class action lawsuit support for Ford warrantying instead of recalling. There are also recalls of newer Edge and MKZ for brake booster issues. NHTSA, please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465883May 24, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Ford Edge. The contact stated that there was a hissing sound whenever the brake pedal was depressed. The contact also noticed an extended amount of time and distance needed before the vehicle came to a complete stop. The contact took the vehicle to the dealer to diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458321March 25, 2022
ENGINE
We take good care of our cars and we do all required maintenance and oil changes but we are now facing a water pump failure that caused my engine to fail without any warring. On Wednesday March 9th I was passing a Semi Truck on a County Road and I heard a pop then lost all power and smoke came from under my hood. I had a guarding angel with me that day because there was another Semi truck approaching me in the passing lane and both Semi trucks slowed way down so that I was able to pull over. I saw my life flash before my eyes. This repair is going to cost us $4,700.00 or more if they should find any additional damage to my engine once they get all the parts to fix the car. How can a modern day car cost $4,700.00 to fix a water pump that caused the engine failure and overheat without A SINGLE WARNING!!! It seems like maybe Ford should look into recommending or insist that these internal WATER pumps be serviced/replaced at a reasonable mileage point maybe 80,000 or 100,000 miles to prevent a catastrophic loss. Water pumps will never out last an engine so getting them replaced early would help protect the engine and other damage that could happen. Just 8 days before my engine failed my car was in a Ford dealership garage for Oil Change, a cooling system flushing, belts and spark plugs replaced, not sure why at that time there was not something said about replacing the water pump? I know that The Ford Company is well aware of this issue so why would this information not be passed along to all dealership so that the service/maintenance garage personal know what to do to prevent this from happening. I would like to help prevent this issue from happening to anyone else. Next time someone might die, I almost did because of the engine failure on a simple water pump .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455097March 3, 2022
SERVICE BRAKES
The contact owns a 2010 Ford Edge. The contact stated while driving approximately 15 MPH, the brake pedal was depressed and went to the floorboard. There was no warning light illuminated. The vehicle was not taken to the local dealer to be diagnosed; the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454663March 1, 2022
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle made an abnormal clanging sound, jerked, and hesitated to respond. There was no warning light illuminated. The contact also stated that the vehicle would fail to reverse upon placing the gear shifter reverse. The vehicle was towed to an independent mechanic where the failure was diagnosed as a defective transfer case. The dealer was notified of the failure and informed the contact that his VIN was not subjected to a recall for the transmission. The manufacturer was also notified of the failure and referred the contact to the NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453594February 23, 2022
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2010 Ford Edge. The contact stated that while driving at 35 MPH, she heard an abnormal whining sound coming from the front of the vehicle and she noticed a strong abnormal odor. There were no warning lights illuminated. The contact continued to drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the 4WD differential transfer unit had failed and was leaking fluid. The dealer advised the contact that the failure was unserviceable and the entire transfer unit needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under an unknown contract. The contact contacted other unknown dealers who also advised her the failure was unserviceable and the entire transfer unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 111,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450917February 8, 2022
SERVICE BRAKES, AIR:ANTILOCK
The contact owns a 2010 Ford Edge. The contact stated that while driving at an undisclosed speed the ABS warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the half shaft retention needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA however, no further assistance was provided. The approximate failure mileage was 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445114December 27, 2021
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
The contact’s granddaughter owns a 2010 Ford Edge. The contact stated that upon exiting the vehicle, his granddaughter noticed a strong gasoline odor. The vehicle was taken to an independent mechanic and diagnosed that the bracket had rusted and had caused the gas tank to rust and leak. The independent mechanic also advised the contact that the bracket and gas tank needed to be replaced and that the failure was related to NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline). The dealer and the manufacturer were notified of the failure and advised the contact that they could not assist since the VIN was not included in the recall. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 150,000. Consumer stated check engine light comes on when the vehicle gets to 1/2 tank of fuel. Original recall issue was prior to 07/2010. Consumer offered to pay for the repair but Ford could not guarantee to repay the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443994December 16, 2021
AIR BAGS
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444008December 16, 2021
AIR BAGS
It has been 9 months since the alert was sent out (March 2021). We have still been using the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439365November 4, 2021
AIR BAGS
Recall INCOMPLETE. Remedy not yet available DRIVER AIRBAG INFLATOR REPLACEMENT THE DRIVER AIRBAG INFLATOR IN YOUR VEHICLE MAY EXPLODE IN THE EVENT OF A CRASH THAT CAUSES DEPLOYMENT OF THE DRIVER AIRBAG. IF AN AIRBAG INFLATOR EXPLODES, SHARP METAL FRAGMENTS COULD STRIKE THE DRIVER OR OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438525October 28, 2021
SERVICE BRAKES
Malfunction in the break booster has lead to improper breaking, squishy breaks, car not fully stopping. If stopped for too long using the break a drop and rise of rpms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438347October 27, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
The contact owns a 2010 Ford Edge. The contact stated while pressing the brake pedal, the vehicle would not immediately stop causing the braking distance to be extended. The vehicle was examined by an independent mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437561October 20, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
The contact owns a 2010 Ford Edge. The contact stated while driving and approaching a stop sign, the contact depressed on the brake pedal however, the vehicle would not slow down or stop until the contact had depressed on the brake pedal all the way to the floorboard. The contact stated that the failure recurred several times. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the failure was related to either the brake booster or the brake master cylinder. The mechanic referred the contact took to a local dealer to have the vehicle diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436900October 15, 2021
SERVICE BRAKES
Our local mechanic advised us that the power brake booster was inoperable and that the vehicle was unsafe to drive. He advised us to bring the vehicle to Ford for repair. He also advised us that the booster has a known defect and Ford had extended a warranty to ten years for this part. We were never notified by Ford that there was a known problem with diaphragm in the power brake booster. This was confirmed by the local Ford Dealer. The vehicle is schedule to be repaired at the Ford.dealer but we cannot bring the vehicle in for another2 weeks. The estimate just to repair this part is.$ 850.00 and does not include any other potential damage to the brake system. According to the local Ford dealer and the original dealership they advised me that the extended warranty has expired for the brake booster and that Ford will not approve extending that warranty. I also called Ford customer service asking if they would be responsible for this repair since this was a known defect on this vehicle. This defect is definitely a safety issue but Ford is refusing to approve the repair. They are claiming that they voluntarily extended their warranty for 10 years and would have made a repair under the warranty if there was an issue with the braking system during that time period. I replied that since they never advised anyone of this defect we were disadvantaged to take actions to trade in or sell the vehicle. During the covid lock down this vehicle was hardly used and if it was driven it probably would have required a repair while under this secret warranty. The vehicle only has 50,000 miles on it, Ford has issued a case# cas33813024p7f6v3 on this matter but will not cover the repair The vehicle has been taken off the road and will have to be towed to the Ford Dealership to avoid an accident. It is completely not roadworthy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429619August 18, 2021
ENGINE
8.16.21was driving home, no lights, no warnings, no smoke nothing no indication of any kind and I lost all power to operate the vehicle. I was unable to start the car and up to this point car was running fine, had car towed to local mechanic after inspecting the car mechanic found water pump blew up and pully ruptured filling my entire engine with coolant and now I am out of a car due to the engine being destroyed. After extensive reviewing it appears this is a known issue with the 2007-2010 Ford Edges and Ford has yet to step up to the plate and address this known issue. Look on Facebook under Ford Motor Company and see how many other owners are having this issue. How can you run a business knowing this happens and then not being able to back it up by fixing the issue. I could have had another 4-5 years with my car and now I have to have burden and cost of finding a new car due to negligence on Fords part. I truly enjoyed my Ford Edge however in the future I will no longer drive any type of Ford car or Lincoln knowing this is how you treat known issues. I'm just glad it was not -30degrees out and this happened. Shame on Ford. I will also spread the word about this issue and to anyone else thinking of buying a Ford. I have the estimate for a new engine let me know when the check will be in the mail to have my car repaired!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429258August 16, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact owns a 2010 Ford Edge. The contact stated while driving approximately 30 mph and depressing the brake pedal, the vehicle failed to stop until the brake pedal had reached the floorboard. The contact stated no warning light was illuminated. The vehicle was diagnosed at a local mechanic but was not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429371August 16, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Stiff braking,,had family drive it; they deemed it unsafe for me to drive. Had a mechanic look at it, he said it was the booster on the brake and suggested I take it in to my service person @ Ford as he thought there was a recall on it. When I told my service person, he said no, so I’m now taking it back to my trusted mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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