Ford Edge Complaints (2018)

850 consumer complaints on file.

#11449026January 26, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
Passenger doors freezes closed when snow and ice build up on the lower door mud guards. Available for inspection. Rear passengers have to crawl out of front doors during winter weather conditions. The problem hasn't been reproduced as of yet to the dealer but has been reported to the dealer. The dealer confirmed the problem a manufacturing flaw. No safety warning lights for the problem. Problem noticed January 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448295January 20, 2022
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
My wife was driving home from work when she said she heard what sounded like a gun shot! She was very very alarmed by it!! When she got home found that the panoramic sunroof exploded! I will take it to the dealer tomorrow!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445171December 27, 2021
ENGINE
Engine light came on with a P0303 code denoting a cylinder misfire. Dealer say engine needs to be replaced. I researched this online and this is happening to hundreds of people who purchased a 2017 - 2018 Ford Edge with a 2.0 ECO Boost engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443550December 12, 2021
EXTERIOR LIGHTING
The headlights are so dim that the vehicle is almost unsafe to drive at night time. This is especially true while driving in rain or snow at night. I have different strengths of headlights nothing helps. My family is at the point of not wanting to ride anywhere with me in the vehicle at night time. This past weekend it was raining when we left family and driving 20 miles in rain and night on low beam my girlfriend said she will never ride again at night. We live in an area where deer and other animals are often near the road at night time. This 2018 Ford Edge has even me a military veteran almost too scared to drive the vehicle at night time!! PLEASE HELP make Ford remedy this problem before people die!!! There seems to be some sort of opaque lens in front of the low beam headlight bulb and it seems to make is so the low beam is unable to give the vehicle any good lighting on low beam at night time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439723November 8, 2021
ENGINE
I purchased the Ford Edge 09/28/2019 from Apple Ford Lynchburg VA, I noticed a ticking noise when crank up the SUV, around June the engine light came on and the vehicle shut off while driving down the road. I took it back to Apple Ford and they checked it and said that the motor had to be replaced. I took it to another mechanic and was told that the motor needed to be replaced. Apple Ford Manager John advised me that he would see if Ford Motors would replace and get back with me, he never did. I went over again to see him he told me the same thing but never called back. I called the owner and he said that he was going to call Ford Motor to see if they can help me out. Help Me they need to replace it. The owner advised me that a few of the vehicles had a cooling problem running hot. The other mechanic completed a Diagnostics p316 and P1285 and pressure test was recommended. The pressurized test cooling system found coolant in cyclinder walls after test.After performing pressure test 5 hrs.per TBS 192346 found that applied pressure dropped 7psi. Removed spark plugs found evidence of coolant in cyclinders. According to Owner's right a vehicle must not be more than 10 years old and is eligible for the vehicle to be repaired with no cost to the owner. According to www.fordproblems.com/flexplate-rattle for 2015-2018 Edge and carcomplaints.com rattling noise caused by a defective engine flexplate and that a class-action lawsuit wants Ford to properly recall the flexplates. states that owners have had flexplates replaced only a matter of time before they crack again.if unattended the plates a can shatter and cause a host of other problems such as knocking noise when engine shifts into gear, unsetting vibrations, loss of power at high speeds, vehicle won't be able to transfer engine power into transmission. Another thing while driving up hills the engine light would come on and go off after pulling the hill and couldn't drive no faster that 55 miles or light come back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439768November 8, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The rear roof glass spontaneously started cracking in a large area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439511November 5, 2021
ENGINE
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing an engine to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to a dealer. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439042November 2, 2021
UNKNOWN OR OTHER
While driving on the freeway in California, the drivers side visor came lose and hit me in the face and blocked my vision and almost caused an accident at 70 mph. The visor remained attached by the visor light wire. this happened on 10/4/21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437557October 20, 2021
UNKNOWN OR OTHER
The turn signal randomly loses its tick-tock sound even when the turn signal is active. It happened since I own this brand new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433944September 22, 2021
POWER TRAIN
The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433787September 21, 2021
ENGINE
The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheating warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant leaking into the cylinders and that the vehicle needed an engine replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact related the failure to a TSB 19-2346. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432533September 10, 2021
ENGINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
There is an engine defect causing coolant to leak into cylinders on my 2018 Ford edge titanium ecoboost 2.0l turbocharged engine. This is a known safety problem and there have been many lawsuits regarding this issue. I have contacted Ford Corporate and they are only recommending to replace the long block instead of replacing the entire engine. There is potential to have damage to the cylinder heads, piston rods and other crucial parts in the engine which make me feel very unsafe about its future reliability when "only replacing the long block" which really seems like putting a band aid on the problem. They are not willing to spend the time or money to ensure that the vehicle is safe and the problem is properly diagnosed and resolved. This is alarming as it seems they are trying to cut corners in order to save money. Many people have had this problem and I heard from my private mechanic that they do so many 2.0l ecoboost a week at the dealership because of this exact same problem. I think the NTHSA should look into an engine recall. I also have had an open recall on the front brake lines needing to be replaced due to possible failure for over 1 year and Ford has dragged their feet. Please look into my specific case if possible. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432124September 8, 2021
STRUCTURE:BODY
The power lift gate on the back of my vehicle will unexpectedly shut or quickly drop closed. On multiple occasions I was removing items from the back of my vehicle when this happened, and I was struck by the lift gate causing injury. The first time I brought this to the dealer’s attention was July 2019. They were unable to replicate the problem. This week, while once again removing items from the back of my car, the lift gate shut suddenly, this time crushing and cutting my wrist. My wrist immediately bruised and began bleeding. This was incredibly painful and days later is still not healed. This is a problem that is well documented by other Ford Edge owners in online forums, but that the dealer has still failed to acknowledge.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11431987September 7, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Lindsay Ford (11250 Veirs Mill Rd, Wheaton, MD 20902) were made aware of the issue and informed the contact that parts were not yet available. The contact attempted to contact the manufacturer but was not able to speak to a representative. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428070August 6, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Edge. The contact stated that the antifreeze in the vehicle would leak into the cylinders which would result in misfires and the vehicle shaking on a cold start. The contact stated that the check engine and coolant overheating warning lights and messages were displayed on the instrument panel. The vehicle was diagnosed but was not yet repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the repair parts were on backorder. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427601August 3, 2021
BACK OVER PREVENTION: BACK-UP ALARM
The contact owns a 2018 Ford Edge. The contact stated that while passengers were walking behind the vehicle, the back over prevention system failed to activate. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the audio unit needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was taken to another local dealer Bergstrom Ford Lincoln of the Fox Valley (525 S Green Bay Rd, Neenah, WI 54956, (800) 404-1138) but vehicle was not diagnosed or repaired. The manufacturer was contacted and informed of the failure. The contact was referred to NHTSA for assistance. The failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427378August 1, 2021
EXTERIOR LIGHTING
Moisture in rear tail lights and rear reflector on tailgate. Moisture is excessive and Causing streaks and puddles to form in tail lights. Water and Moisture blocks and distorts light from brake lights and tail lights lowering visibility of these lights which could result in accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427004July 29, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Ford Edge. The contact stated while driving approximately 50-55 mph, the contact heard a loud explosion. The contact pulled over and checked outside of the vehicle but did not see any damage. The contact restarted the vehicle and started driving and heard wind inside the cabin of the vehicle. The contact pulled over and inspected the vehicle and became aware that the sunroof glass had shattered. There was no impact to the sunroof that could have caused the sunroof to shatter. The dealer was made aware of the failure and provided the contact an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426049July 22, 2021
ENGINE AND ENGINE COOLING
One morning got in SUV for work. The SUV was hesitant about cracking as if starter was going so I thought, also had a small knocking/ticking noise after turning again it cranked. After a few days the engine light came on and wouldn't go off. Took the vehicle to the dealership to check and I was told that I needed an engine . The dealership found that cyclinder 2 miss fire nad traced and found coolant in cyclinder. I took the vehicle to a second shop for a second opinion thinking this can't be I only had it for a year and a few months. Second auto shop said same thing your vehicle need a motor. The second shop performed a pressure test found that after applied pressure dropped 7 psi Removed spark plugs and found evidence of coolant in cylinders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424577July 13, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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