Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11302823January 29, 2020
UNKNOWN OR OTHER
VEHICLE'S FRONT DRIVER SIDE DOOR LATCH WARRANTY COVERAGE, SPOKE TO SEVERAL FORD SUPERVISORS THEY TOLD ME THEY SENT OUT A LETTER TO COVER THAT ISSUE AND I SHOULD HAVE RECEIVED IT IN DECEMBER 2019 WHICH I DID NOT RECEIVE TILL JANUARY 27TH 2020 THE LETTER CLEARLY SHOWS THE JANUARY 2020 DATE. HENCE MY MILES ARE OVER THE MILEAGE THAT THE LETTER STATES. NO FORD SUPERVISORS WILL OVER RIDE THE 245 MILES I HAVE OVER, SO I HAVE TO DEAL WITH IT MYSELF. I STARTED FIGHTING THIS ISSUE 4 YEARS AGO. IT'S IRONIC THAT I GET THE LETTER AND NOW THEY WON'T COVER IT. SO ONCE AGAIN IT'S A SAFETY ISSUE BECAUSE THE DOORS WON'T LOCK, LEAVING MY GRANDCHILD VULNERABLE TO ANYONE WHO CAN OPEN THE DOOR WHILE STOPPED OR PARKED OR HE MAY OPEN THE DOOR WHILE THE VEHICLE IS MOVING AND GET INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302159January 27, 2020
SEAT BELTS
MY SENSOR LIGHT FOR DIRIVER SIDE SEAT BELT SHOWS DOOR IS AJAR WHEN DOOR IS SHUT. I HAVE TO OPEN AND SHUT DOOR A COUPLE TIME FOR THE SENSOR TO GO OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301793January 25, 2020
ENGINE
THE SPEED OF MY CAR WAS LIMITED TO NO MORE THAN 15 MPH. LUCKILY THIS HAPPENDED IN A PARKING LOT AND NOT ON THE FREEWAY. THE CAR WAS TOWED TO A FORD DEALER AND THE PROBLEM WAS DIAGNOSED AS A FAULTY ELECTRONIC THROTTLE BODY (ETB). THIS COMPONENT WAS RECALLED IN CUSTOMER SATISFACTION PROGRAM 16B23. HOWEVER, IT WAS ONLY ISSUED FOR 2011-2012 MODEL YEAR EDGE AND MKX VEHICLES EQUIPPED WITH 3.5L OR 3.7L ENGINES. GIVEN THE SEVERITY OF THIS ISSUE, IT SEEMS THAT THE RECALL SHOULD BE LOOKED AT FOR THE 2013 FORD EDGE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301120January 22, 2020
ELECTRICAL SYSTEM
I REPORTED ABOUT 3 -4 YEARS AGO ABOUT DOOR AJAR PROBLEM. MY CAR WAS IN WARRANTY THEN. RECEIVED LETTER TO-DAY JAN 2020 ABOUT FIXING PROBLEM NOW MY CAR ACCORDING TO THEM IS OUT OF WARRANTY AND NOW THEY WILL NOT COVER THIS DEFECT. THERE SHOULD BE NO TIME FRAME ON THIS ISSUE. IT IS A FACTORY DEFECT THEY JUST WANT CONSUMER TO PAY ONCE AGAIN FOR THERE DEFECT NOT A HAPPY CAMPER.I WILL NOT RECOMMEND A FORD TO ANY ONE AS THEY DO NOT STAND BY THERE PRODUCTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300777January 21, 2020
POWER TRAIN
PARK LIGHT INDICATION NIT WORKING WHEN PUTTING CAR IN PARK. WHEN SHAFTING INTO PARK, THE INDICATOR ON DASH DIES NIT SHOW P. IT DOESN'T SHOW ANY TRANSMISSION SETTING. IF I TURN CAR OFF, AN ERROR APPEARS SAYING TO SHIFT CAR INTO PARK. DRYING FIRST FEW MONTHS, I COULD TOGGLE THE SHIFT PUTT ON OR WIGGLE THE SHUFFLE CONTROL AND THE LIGHT INDICATING PARK WOULD APPEAR THUS ALLOWING ME TO TURN CAR OFF WITHOUT ALARM. IT IS BECOMING INCREASINGLY DIFFICULT TO GET THE LIGHT TO APPEAR AFTER PLACING THE LEVER IN PARK. AT TIMES, I MUST RESTART THE CAR IF I HAVE TURNED IGNITION OFF , RESHIFT AND HOPE IT RECIGNUZES THE PARK SETTING. SINCE THE LIGHT IS INCREASINGLY NOT LIGHTING WHEN IN PARK, IT'S A GUESSING GAME WHEN THRNING CAR OFF. IF IT ISN'T RECOGNUZED (ALTHOUGH SHIFT IS IN PARK) I CANNOT FULLY TURN OFF CAR. ONCE RECOGNIZED IN PARK (WITH OR WITHOUT LIGHT), THE CAR TURNS OFF AS IT SHOULD AND SEAT MOVES BACK AND NO WARNINGS OCCUR. I HAVE RESEARCHED A BIT, IT IS A KNOWN PROBLEM BUT FORD WANTS HUNDREDS IF DOLLARS TO REPAIR. I AM NOT SURE IF CAR US IN PARK OR NIT ANY LONGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300768January 21, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
REAR CAMERA INTERMITTENTLY FAILS. THE CAMERA OPERATES FINE AT TIMES, BUT IN MANY CASES, AN ERROR APPEARS ON THE SCREEN INDICATING THE CAMERA IS INOPERATIVE. I HAVE ATTEMPTED TO STOP THE CAR , PUT IT IN PARK, THEN REVERSE TO SEE IF IT WOUKD RESET. IT DOES NIT RESET. THERE ARE TIMES WHEN THE CAMERA INITIALLY OPERATES BUT FAILS AS I BACK UP. I HAVE BEEN TO FORD DEALER AND THEY SAY THAT THE CAMERA MUST BE REPLACED. DON'T QUITE GET THAT - WHY WILL THE CAMERA WORK FINE DURING KNEE ATTEMPT TO BACKUP AND THEN FAIL DURING NEXT ATTEMPT TO BACKUP! THE PROBLEM BEGAN LAST SUMMER (SUMMER OF 2019)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300813January 21, 2020
POWER TRAIN, UNKNOWN OR OTHER
RECENTLY HAD MY VEHICLE SERVICED FOR AN ONGOING DOOR LOCK ISSUE WHERE FORD EXTENDED WARRANTY COVERAGE. DURING THE MOST RECENT SERVICE ON 7 JAN 2020, THE SERVICE ADVISOR ALSO INDICATED AND DOCUMENTED THAT THE PTU (POWER TRANSFER UNIT) IS LEAKING FROM A VENT AND THAT INDICATES IT NEEDS TO BE REPLACED AT APPROX $1,800.00. THE VEHICLE AS NOTED IN THEIR RECORDS AND MY ODOMETER, HAD ONLY 39,100 MILES AT THIS TIME. PER RESEARCH ON THE WEB IT APPEARS THIS IS A WELL KNOWN ISSUE WITH THE FORD EDGE THAT FORD IS AWARE OF AND DISCONTINUED USING THAT PARTICULAR PTU. WHEN QUESTIONED, THE FORD ADVISOR AT HOLMAN FORD INDICATED HE WAS NOT AWARE OF ANY SUCH ISSUES NOR THAT A DIFFERENT DRIVE PART WAS NOW BEING USED BY FORD. FORD IS NOT OFFERING ANY FORM OF COMPENSATION OR CREDIT OR ANY RECOMPENSE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300337January 19, 2020
SEATS
SEAT REAL EASE FOR REAR SEATS DOESN'T WORK. READING FORUMS MULTIPLE PEOPLE HAVE ISSUE AND THE FIX REQUIRES REMOVING SEATS AND REPLACING THE CABLE ON THE RELEASE MECHANISM. DUE TO SAFETY CONCERNS I DIDN'T WANT TO REMOVE AND REPLACE SEAT BY MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300219January 17, 2020
SERVICE BRAKES
IN SEPTEMBER 2014, FORD HAS ISSUED A "CUSTOMER SATISFACTION" NOTICE REGARDING THE EXTENDED WARRANTY ON BRAKE FUNCTION COMPONENT. NOTICE ID :13N02. THE ISSUE WAS POSSIBILITY OF BREAK BOOSTER PREMATURE FAILURE LEADING TO UNPREDICTABLE BRAKING PERFORMANCE. THERE ARE 2 SIGNIFICANT ISSUES WITH THIS NOTICE: 1. THE PART THAT FAILS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE BEEN TREATED WITH IMMEDIATE RECALL INSTEAD OF AN EXTENDED WARRANTY OFFERING - AS THE FAILURE OF THIS PART LEADS TO UNPREDICTABLE BRAKING PERFORMANCE AT AN UNPREDICTABLE TIME FRAME. 2. IT ONLY COVERS VEHICLES PRODUCED BETWEEN CERTAIN DATES, WHILE THE REAL EXTENT OF FAULTY BRAKE SYSTEM COMPONENT GOES WAY BEYOND THE SCOPE COVERED IN THIS NOTICE. I OWN A 2013 FORD EDGE TRUCK WITH PRODUCTION DATE OF 06/13. THE MILEAGE ON THIS VEHICLE IS UNDER 58000. ABOUT A WEEK AGO THE BRAKING FUNCTION OF THIS CAR HAS FAILED SIGNIFICANTLY LEADING TO A NEAR CRASH SITUATION. THIS HAPPENED WHEN I WAS DRIVING CLOSER TO A TRAFFIC STOP AT ABOUT 20 MPH AND STARTED GRADUALLY APPLYING BRAKES AND TO MY SURPRISE THE CAR KEPT ON MOVING WITHOUT ANY NOTICEABLE BRAKING APPLIED. REALIZING THAT, I PRESSED THE PEDAL MUCH HARDER TO A DEGREE THAT WOULD BE CLOSE TO ACTIVATING ABS AND ONLY THEN THE CAR CAME TO A HARD STOP. AFTER EXPERIENCING THIS I STARTED RESEARCHING ONLINE AND HAVE LEARNED ABOUT FORD'S NOTICE OF EXTENDED WARRANTY ON BRAKE BOOSTER PART FAILURE - 13N02. I HAD EXACTLY THE SAME SYMPTOMS AS DESCRIBED IN THIS BULLETIN. UPON VISITING DEALERSHIP, THEY REFUSED TO SERVICE MY CAR UNDER THIS EXTENDED WARRANTY AS MY CAR WAS JUST OUTSIDE THE PRODUCTION DATES COVERED BY 13N02. UPON FURTHER RESEARCH, I HAVE LEARNED THAT THIS ISSUE IMPACTED A MUCH LARGER NUMBER OF FORD EDGE 2013 OWNERS, WHOSE SAFETY CONCERNS ARE PLAINLY IGNORED BY FORD MOTOR COMPANY SAME AS IS MY CASE. BOTH DEALERSHIP AND THE FORD HOTLINE REFUSED TO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300017January 17, 2020
ENGINE
WHILE THE VEHICLE IS IN MOTION AT HIGHWAY SPEEDS, THE TRANSMISSION FAILS TO SHIFT INTO 5TH OR 6TH GEAR CAUSING EXCESSIVE RPMS, NOISE, AND SHAKING TO THE FRAME AT SPEEDS ABOVE 50 MPH. THIS COULD BE POTENTIALLY HAZARDOUS AND CAUSE SEVERE TRANSMISSION DAMAGE OVER A SHORT PERIOD OF TIME IF NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297741January 7, 2020
UNKNOWN OR OTHER
DOOR IS AJAR NEEDS TO BE FIXED AGAIN. THE DOOR LATCH ASSEMBLY IS AN ISSUE. I HAVE HAD IT REPLACED AT 24K MILES AND NOW OUT OF WARRANTY IT NEEDS TO BE REPLACED AGAIN. THERE NEED TO BE A RECALL ON THESE DOOR SWITCHES. ONE HAS TO OPEN AND CLOSE THE DOOR SEVERAL TIMES FOR THE WARNING TO GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297317January 6, 2020
UNKNOWN OR OTHER
WAS DRIVING AT ABOUT 55 MILES PER HOUR WHEN WHAT SOUNDED LIKE A SHOT GUN WENT OFF MY PANORAMIC SUN ROOF EXPLODED. ALL AROUND THE OUTSIDE PERMEATOR MIDDLE HAD A HOLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296901January 3, 2020
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING AT APPROXIMATELY 55-60 MILES PER HOUR THE TRACTION CONTROL AND TRACTION CONTROL OFF LIGHT LIT UP AND A RED BRAKE MALFUNCTION LIGHT CAME ON AND THE ENGINE STOPPED WHILE THE CAR WAS IN MOTION. WE COASTED TO THE SIDE OF THE ROAD AND IT TOOK TWO ATTEMPTS TO START IT AGAIN. THE TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT IS STILL ON. IT HAPPEN THREE TIMES SO FAR AND TWO OF THOSE TIMES WAS WHILE WE WERE ON THE INTERSTATE IN TRAFFIC TRAVELLING AT 60-70 MPH. THIS WAS NOT SAFE AT ALL. WHEN IT SHUTS OFF THERE IS A BIG THUD SOUND AND THE TRACTION CONTROL, TRACTION CONTROL OFF AND A RED BRAKE MALFUNCTION LIGHT COMES ON. AFTER THE SECOND TIME THERE IS NOW A RATTLE. I HAVE THE CAR AT HOME NOW BUT IT HAS A HESITATION IN IT WHEN IT IS FIRST STARTED THIS ALL HAS HAPPENED IN THE LAST 4 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292127December 30, 2019
STEERING
I WAS DRIVING MY CAR WITHOUT ANY PROBLEM. ALL OF A SUDDEN I GO TO PUT MY CAR INTO REVERSE TO BACK UP MY DRIVEWAY AND LOST ALL POWER STEERING. I WAS UNABLE TO TURN MY CAR IN ANY DIRECTION AND WAS STUCK IN THE MIDDLE OF THE STREET WITH 2 YOUNG CHILDREN IN MY VEHICLE. ONCE I TURNED THE CAR OFF AND BACK ON THE POWER STEERING CAME BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291062December 24, 2019
SERVICE BRAKES
BRAKE BOOSTER MALFUNCTION WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290304December 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR OF FUEL DETECTED INSIDE AND OUTSIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 781-4844) WHERE IT WAS DIAGNOSED THAT THE DAMPER WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS -25200727-39D025. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289178December 15, 2019
UNKNOWN OR OTHER
FRONT DRIVER DOOR LATCH MALFUNCTION. DOESN'T LATCH PROPERLY AND CAUSES DOOR AJAR SENSOR TO STAY ON PERPETUALLY. DUE TO NOT LATCHING PROPERLY, IT POSES A SAFETY HAZARD TO THE DRIVER. FORD HAS HAD A HISTORY OF SUCH ISSUES AND HAS RECALLED SOME OF THEM BUT NOT ON MY MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288505December 11, 2019
UNKNOWN OR OTHER
I WENT TO WORK THIS MORNING AND PARKED CAR I HAD A HALF A TANK OF GAS AND 8 HOURS LATER WHEN I GOT OFF OF WORK THE GAS GAUGE SAID THAT I HAD A FULL TANK OF GAS. WHEN I GOT HOME AND PARKED CAR I SMELLED A LOT OF FUMES AND GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287810December 8, 2019
STRUCTURE
SUNROOF SPONTANEOUSLY SHATTERED. WE WERE GOING 70 MILES/ HOUR ON THE FREEWAY WHEN IT EXPLODED OUT OF NOWHERE. BOTH DRIVER AND PASSENGER THREW OUR ARMS OVER OUR HEAD BECAUSE IT SOUNDED LIKE OUR CAR HAD BEEN SHOT AT. THE CAR SWERVED INTO OTHER LANES OF TRAFFIC. MOST OF THE GLASS STAYED BUT WE HAD LARGE CHUNKS FALL INTO THE CAR CABIN. THERE WAS ALSO LOTS OF FINE PIECES OF GLASS FALLING INTO THE CAR. WE HAD A 1 YEAR OLD IN HER CARSEAT THAT HAD GLASS FALLING ON HER HEAD. WE DIDN'T DARE DRIVE ANYMORE, TRYING TO AVOID THE GLASS CAVING IN, AND PULLED OFF AT THE NEXT EXIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286898December 4, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A FAILURE WITH THE BRAKE BOOSTER. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL TO THE FLOORBOARD, THE VEHICLE FAILED TO STOP AND THEN SLOWED DOWN. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, CHECKED THE BRAKE FLUID, AND NOTICED THAT IT WAS OK. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE RECURRED THREE TIMES. THE CONTACT CALLED CORWIN FORD NAMPA (5707 E GATE BLVD, NAMPA, ID 83687, (208) 475-1110) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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