Ford Edge Complaints (2016)

926 consumer complaints on file.

#11375717November 21, 2020
ENGINE
2016 FORD EDGE TITANIUM HAD A COOLANT LEAK INTO CYLINDER NUMBER 2. WHITE SMOKE ROUGH IDLING. VEHICLE HAD 64,444 TOTAL MILES. REQUIRED A COMPLETE ENGINE REPLACEMENT AT A COST OF $8217.67
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366331October 25, 2020
SERVICE BRAKES
ON 6/18/2020, WHILE SITTING IN A PARKING LOT MY VEHICLE WITH THE ENGINE RUNNING AND MY FOOT ON THE PEDAL, THE PEDAL SUDDENLY WENT TO THE FLOOR. NOT REALIZING WHAT HAD ACTUALLY HAPPENED, I DROVE THE 3 MILES HOME; HOWEVER, IN ORDER TO ENGAGE THE BRAKE, I HAD TO STEP VERY HARD ON THE BRAKE PEDAL AND IT TOOK LONGER THAN NORMAL TO GET THE VEHICLE TO SLOW TO A STOP. CONTACTED A REPAIR SHOP, WHO REMOVED AND REPLACED BOTH FRONT BRAKE HOSES AND FLUSHED THE BRAKE FLUID FOR A WHOPPING $510.03. WHEN DOING SOME RESEARCH, I CAME ACROSS RECALL # 20S42. AS FORD WAS AWARE THIS RISK, I DO NOT FEEL I SHOULD BE OUT OF POCKET THE $500+ I WOULD ALSO LIKE TO ENSURE THAT THE HOSES USED TO REPLACE THE ORIGINALS ARE TRUE FORD PARTS; AS, ACCORDING TO FORD, THE PARTS ARE NOT YET AVAILABLE FOR INSTALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366341October 25, 2020
SERVICE BRAKES
SUDDEN LOSS OF BRAKING ABILITY. ALMOST RAN INTO REAR OF ANOTHER CAR AT STOPLIGHT BECAUSE CAR WOULD NOT STOP IN SUFFICIENT TIME. IN TOWN ON CITY STREET WHEN HAPPEN SUDDENLY. ALSO HAD THE GRANDCHILDREN IN CAR AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366140October 24, 2020
ENGINE
STARTED HAVING WHITE SMOKE. SHEEHY FORD DEALERSHIP TOLD ME I NEEDED A NEW ENGINE DUE TO COOLANT INTRUSION INTO CYLINDER 1. CAR HAS 88,000 MILES AND HAS BEEN CARED FOR EXACTLY AS FORD RECOMMENDS AND MILEAGE WAS ALL HIGHWAY MILEAGE DUE TO MY JOB. COST FOR NEW ENGINE IS $8,000. FOUND OUT ABOUT TSB 19-2346 AFTER RESEARCHING THE DIAGNOSIS. IF I WOULD HAVE KNOW THIS LAST DEC (WHEN IT WAS RELEASED) I COULD HAVE TRADED THE CAR FOR MY NEW TOYOTA. AFTER HOURS AND HOURS OF RESEARCH, I WILL NOW GET RID OF MY 2 FORDS AND GET A RAV 4 AND ANOTHER TACOMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365321October 20, 2020
ENGINE
MY 2016 FORD EDGE HAD A COOLANT LEAK INTO THE ENGINE WHICH IS A COMMON PROBLEM THAT FORD SENT A BULLETIN OUT ON.THENFORD MOTOR COMPANY REFUSES TO TAKE ACTION FOR A RECALL ON AN OBVIOUSLY FAULTY. ENGINE. HOW CAN THEY BE ALOUD TO ACKNOWLEDGE THAT THERE'S A HUGE ISSUE WITH THE ENGINES THAT'S COMMON BUT DEY A RECALL. THIS ISSUE IS CAUSING TONS OF FORD EDGE OWNERS EXTREME FINANCIAL STRESS AND WORSE. THIS COMPANY NEEDS TO TAKE RESPONSIBILITY. $9,500 ON REPAIRS. AND NOW THE NEW ENGINES DOING THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365202October 19, 2020
ENGINE
ENGINE CYLINDER BLOCK HAS A CRACK THAT IS CAUSING COOLANT INTRUSION INTO CYLINDER #2 POSING EMISSIONS AND OVERHEATING CONCERNS PER DIAGNOSIS FROM FORD DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363875October 12, 2020
ENGINE
ENGINE LIGHT CAME ON. ENGINE HAD 112489 MILES. AFTER MUCH BACK AND FORTH IT WAS DETERMINED I NEEDED A NEW ENGINE. AT THAT POINT I TOOK THE CAR TO A FORD DEALERSHIP. AGAIN AFTER MUCH BACK AND FORTH IT WAS DETERMINED THAT I NEED A NEW ENGINE. I CONTACTED FORD, AND THEY WOULD OFFER NO HELP ON THIS. I DID GET A NEW ENGINE AT THE FIRST SERVICE CENTER FOR $6,000.00 I WENT TO. THE FORD DEALERSHIP WAS $1,500.00 MORE. I ALSO FOUND OUT THAT THERE ARE A NUMBER SERCVICE BULLETINS CONCERNING THIS ISSUE, AND YET FORD OFFERED NO HELP. THE LIGHT CAME ON WHEN THE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355558September 17, 2020
POWER TRAIN
CAR WAS SHOWING SOME POTENTIAL PROBLEMS WITH TRANSMISSION. INTENTION WAS TO GET A TRANSMISSION FLUSH AND FILL, SPARK PLUGS REPLACED. AFTER PLUGS REPLACED, REPAIR SHOP TOOK FOR TEST DRIVE ON LOCAL STREETS. THEN IT DIED. TOWED BACK TO SHOP, WOULDN'T RESTART. EXAMINED IT AND FOUND FLYWHEEL DETACHED. TOWED OVER TO FORD AUTHORIZED DEALERSHIP. THEY CALLED TODAY AND SAID NEED TO REPLACE FLYWHEEL, TORQUE CONVERTER, AND OIL PUMP TO THE TUNE OF $5300! I INTERNET SEARCHED THIS AND FOUND MANY COMPLAINTS. FORD ISSUED A RECALL FOR THIS ON 2017 MODELS, BUT NOT 2016. THE REPLACEMENT PARTS ARE THE SAME YET FORD WILL NOT REPAIR THIS AT THEIR EXPENSE. MAKES NO SENSE, SAME PARTS! IS THERE ANY WAY TO GET FORD TO RE-LOOK AT THIS? I SHOULDN'T HAVE TO PAY FOR A PART DEFECT LIKE THE BOLTS THAT FAILED TO HOLD THE FLEX PLATE ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355189September 15, 2020
ENGINE
BOUGHT A CAR WITH A CHECK ENGINE LIGHT. THE DEALER KNEW ABOUT THE LIGHT AND SAID WOULD BE FIXED. TOOK IT TO THE DEALER THE FIRST TIME THEY STATED IT HAS A MISFIRE AND CLEARED THE CODE. IF THE LIGHT CAME BACK ON CONTACT THEM TO BRING IT IN FOR FURTHER INSPECTION. THE LIGHT CAME BACK IN WITH MINUTES AFTER DRIVING OFF. THEY STATED THERE'S A COOLANT LEAK GOING INTO THE MOTOR. WHICH CAN CAUSE THE MOTOR TO BLOW UP OR CATCH FIRE. I TRIED T GE THEM TO FIX IT AND THEY GIVE ME COLD SHOULDER SO I ASKED FOR A TRADE FOR EQUITY VALUE OR A REVERSE ON THE LOAN TO GET MY OLD VEHICLE BACK THEY WOULDN'T DO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353800September 8, 2020
ENGINE
30 AUG 2020 THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE OVERHEATED WITHOUT PRIOR WARNING OR INDICATION. THE DEALERSHIP MECHANIC TOLD ME IT WAS A KNOW ISSUE THAT THE COOLANT LEAKS ALONG THE ENGINE BLOCK. IN MY CASE IT LEAKED INTO THE 3RD CYLINDER AND CAUSED MISFIRES. THE CYLINDER IS CRACKED AND THE ENGINE NEEDS TO BE REPLACED. CURRENT MILAGE IS 64000 AND NOT COVERED UNDER THE 60000 MILE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352213August 31, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A 2016 FORD EDGE, WHICH HAS A PANORAMIC SUNROOF AND MOON ROOF. MY SUNROOF MOTOR ONLY WORKS HALF THE TIME. IT WILL OPEN WITH NO ISSUES, BUT THEN IN ORDER TO CLOSE IT, IT WILL CLOSE, AND THEN OPEN AGAIN. I HAVE TO CLOSE IT SEVERAL TIMES BEFORE IT ACTUALLY STAYS CLOSED. THE OTHER ISSUE I AM HAVING IS WITH THE MOON ROOF. IT HAS RANDOMLY CRACKED. I KEEP MY VEHICLE PARKED IN THE GARAGE, AND WORK FROM HOME. THERE IS NO CHIP IN THE GLASS, AND THE GLASS DOESN'T LOOK LIKE A REGULAR SPIDER FROM A CHIP. IT'S WAVY CRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351845August 28, 2020
ENGINE
MY 2016 FORD EDGE STARTED ROUGH STARTING FOR A COUPLE OF WEEKS AND THEN THE ENGINE LIGHT CAME ON. HAD THE CAR SCANNED #2COIL PACK ISSUE. REPLACED SPARK PLUGS. LASTED A WEEK. ENGINE LIGHT BACK ON WITH ROUGH START AND WHEN I WOULD GO FROM A STOP IT WOULD HESITATE. SCANNED AGAIN #2 COIL PACK .REPLACE #2 COIL PACK . LASTED ALMOST A WEEK. ENGINE LIGHT BACK ON SAME PROBLEMS. REPLACED ALL THE COIL PACKS. LASTED 1 DAY. THEN CAR OVERHEATED ON THE HIGHWAY . I TOOK IT TO THE DEALERSHIP TO FIND OUT IT NEEDS AN ENGINE. COOLANT IS LEAKING INTO THE #2 CYLINDER. CAR HAS 116,000 MILES AND FORD WILL NOT COVER ANY OF THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350894August 24, 2020
UNKNOWN OR OTHER
VEHICLE STALLS OUT WHILE DRIVING AND THEN WON'T START BACK UP FOR SEVERAL MINUTES. ISSUE IS INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350704August 21, 2020
STEERING
THE CAR BATTERY DIED AND AFTER I GOT IT JUMPED OFF AND TRIED TO DRIVE IT THE POWER STEERING WOULD NOT WORK. I AM CURRENTLY WAITING FOR HELP AS I REPORT THIS. IT LOOKS LIKE OTHER PEOPLE HAVE HAD THE SAME EXACT COMPLAINT BUT THERE IS NO ANSWER AS TO WHAT CAUSES THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350242August 19, 2020
ENGINE
AT 35,000 MILES, WHEN STARTING AND THEN WHILE RUNNING CAR STARTED HESITATING AND CHECK ENGINE LIGHT CAME ON. INITIALLY DEALER REPORTED IT WAS A SPARK PLUG AND THEY REPLACED IT ONLY TO HAVE THE SAME ISSUE ARISE TWO DAYS LATER. BACK AT THE DEALER AN ANALYSIS SHOWED THAT A LEAK IN THE COOLING SYSTEM CAUSED FLUID TO ENTER INTO THE 3RD CYLINDER WHICH THEN CRACKED THE ENGINE. 7 WEEKS LATER A NEW ENGINE WAS REPLACED. ONLY GUARANTEED FOR 1 YEAR AND ORIGINAL CAUSE OF ISSUE (DESIGN FLAW) NOT CORRECTED SO LIKELY TO HAPPEN AGAIN WHEN OUT OF WARRANTY. KNOWN TECHNICAL SERVICE BULLETIN ON THIS ISSUE WITH NUMEROUS ENGINE FAILURES AND RE-FAILURES INCLUDING VEHICLE STOPPING WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348966August 13, 2020
ENGINE
CHECK ENGINE LIGHT CAME ON ON MY 2016 FORD EDGE AROUND 60000 MILES. CODE READER INDICATED MISFIRE ON CYL 3. AFTER CHANGING THE SPARK PLUGS AS A POTENTIAL FIX, THE ISSUE CAME BACK. ROUGH IDLES WHEN STARTING BUT USUALLY WOULD GO AWAY AFTER A FEW SECONDS. LAST TIME I WENT TO START IT, WHITE, SWEET SMELLING SMOKE BEGAN POURING OUT OF THE EXHAUST. SHUT OFF THE ENGINE IMMEDIATELY. SEVERAL OTHER DOCUMENTED CASES OF COOLANT LEAKING INTO CYLENDER LEADS ME TO BELIEVE THIS IS A HEAD GASKET OR ANOTHER ENGINE DESTROYING ISSUE. HAVING THE CAR TOWED TO OUR MECHANIC NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348764August 12, 2020
STEERING
I WENT TO START MY CAR AND FOUND MY BATTERY WAS LOW. I GOT THE CAR JUMP STARTED AND WHEN I PUT IT IN GEAR THE POWER STEERING WAS NO LONGER WORKING. I TOOK IT TO THE DEALER AND WAS TOLD IT NEEDED TO REPLACE THE STEERING GEAR ASSEMBLY. THIS IS ON A CAR THAT IS LESS THAN 4 YEARS OLD AND HAS LESS THAN 26,000 MILES. I AM TOLD THE WARRANTY IS 3 YEARS OR 36,000 MILES WHICHEVER COMES FIRST. BASED ON MY RESEARCH IT LOOKS LIKE OTHERS HAVE HAD SIMILAR ISSUES WITH THE STEERING GEAR ASSEMBLY. I DROVE THE VEHICLE ON THE HIGHWAY THE NIGHT BEFORE AND THERE WAS NO HINT OF ANY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343590August 6, 2020
ENGINE, UNKNOWN OR OTHER
THE VEHICLE SMOKE EXTREMELY HEAVY AND MODERATE AMOUNT OF WHITE SMOKE WHEN START AND THE ENGINE COOLANT ALWAYS RUNS LOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342775August 2, 2020
VISIBILITY/WIPER
I NOTICED THE REAR SUNROOF WINDOW HAS A VERY STRANGE AND CIRCULAR CRACK THAT FOLLOWS HOW THE ANTENNA IS PLACED ON TOP OF VEHICLE. THERE IS NO IMPACT OR DAMAGE AROUND THE WINDOW OR THE FRAMING SURROUNDING THE WINDOW. I DISCOVERED THE DAMAGE WHILE WASHING THE TOP OF THE VEHICLE. WE DO NOT SIT IN THE BACK OF THE CAR (ONLY THE 2 OF US) AND VERY RARELY OPEN THE SHADE TO ALLOW THE LIGHT INTO THE VEHICLE. IT WAS NOT THERE A COUPLE MONTHS AGO, THE LAST TIME I GOT UP HIGH ENOUGH TO WASH THE TOP. I TOOK THE VEHICLE TO A LOCAL DEALERSHIP FOR INSPECTION, THE SERVICE GUY FOUND NO IMPACT DAMAGE BUT VERY SLIGHTLY FELT THE GLASS "CATCH" EVER SO SLIGHTLY WHILE RUNNING A PEN OVER THE GLASS. THE "CATCH" IS A PIECE OF GLASS CRACKED ON 2 SIDES AND BEING PUSHED UP BY THE PRESSURE OF THE CRACKED, MOVING GLASS. ACCORDING TO THE INSPECTOR, THIS "CATCH" IS A PROBLEM AND HE DOES NOT THINK FORD WILL TAKE THE BLAME FOR THEIR DESIGN FLAW. THIS WINDOW IS CLEARLY A DESIGN FLAW, THERE IS NO OTHER EXPLANATION WHEN YOU LOOK AT THE WAY THE CRACK FOLLOWS THE CONTOUR OF THE ANTENNA. I HAVE PICTURES ON MY PHONE BUT I DO NOT DOWNLOAD OR HAVE THE ABILITY TO SEND THEM AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342331July 30, 2020
ELECTRICAL SYSTEM, STEERING
ADAPTIVE STEERING FAULT SERVICE REQUIRED LIGHT IS ON. CAR PULLS TO THE RIGHT EVER SINCE LIGHT CAME ON. TOOK IT IN FOR SERVICE AT 37,000 MILES AND FORD REFUSES TO REPAIR THIS SAFETY MALFUNCTION UNDER ANY TYPE OF WARRANTY. I PURCHASED EXTENDED PLATINUM INSURANCE COVERAGE BECAUSE I BOUGHT THIS VEHICLE USED 1 YEAR AGO. LIGHT COMES ON EVERYTHING I TURN THE VEHICLE ON. I'M CONCERNED FOR MY SAFETY DRIVING, ESPECIALLY AT HIGH SPEEDS ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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