Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11328167June 10, 2020
UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DOOR AJAR LIGHT IS ILLUMINATED FOR THE REAR PASSENGER DOOR. THE OVERHEAD LIGHT STAYS FOR 10 MINS OR SO WHEN ANY DOOR IS OPENED AND THEN CLOSED. THE DOOR AJAR ALARM WILL BEEP WHEN YOU START THE CAR AND PUT IT INTO REVERSE OR DRIVE UNTIL YOU ACKNOWLEDGE THE ALARM AND THE LIGHT WILL STAY ON. THERE IS NO WAY TO TURN OFF THE INTERIOR LIGHT. AT NIGHT IT MAKES IT VERY HARD TO SEE TO BACK OUT YOUR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328009June 9, 2020
SERVICE BRAKES
THE VEHICLE HAS 44523 MILES ON IT AND THE BRAKE BOOSTER WENT OUT. THE BRAKE HAD TO BE PRESSED ALL THE WAY TO THE FLOOR TO COME TO A ROLLING STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327718June 8, 2020
SERVICE BRAKES
EXITING A RAMP FROM A FREEWAY MY 2013 FORD EDGE DID NOT RESPOND WHEN APPLYING THE BRAKES AND ALMOST CAUSING A ROLLOVER FOR MYSELF AND WIFE. I WAS ABLE TO GET THE CAR STOPPED BY APPLYING HARD PRESSURE TO THE BRAKE PEDAL. THE EDGE HAS A HARD PEDAL AND A HISSING SOUND. THE FORD DEALERSHIP I TOOK IT INTO TODAY IN BARTOW FLORIDA TELLS ME IT'S THE BRAKE BOOSTER AND NEEDS REPLACING. COST JUST UNDER $1000 HOWEVER IT ALSO HAS A FORD SATISFACTION WARRANTY 13NO2 IN AFFECT FOR THE 2013 FORD EDGE. I WAS TOLD MY 2013 EDGE IS NOT PART OF THE RECALL. WHY? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11326461May 29, 2020
SERVICE BRAKES
CAR TOOK VERY LONG TO STOP. I HAD TO KEEP PUMPING THE BRAKES TO MAKE IT STOP. IF I JUST KEPT THE BRAKES PRESSED DOWN WITHOUT PUMPING THE CAR KEPT ROLLING. THIS HAPPENED WHENEVER I HAD TO STOP AT A LIGHT OR A STOP SIGN. I BROUGHT THE CAR TO A FORD DEALER AND THEY SAID IT WAS THE MASTER CYLINDER. I HAD THAT REPLACED AND I STILL HAD THE SAME PROBLEM. I WENT ON A WEBSITE AND FOUND OUT THERE WAS A RECALL ON FORD EDGES THAT WAS EXACTLY MY PROBLEM AND IT SAID IT WAS CAUSED BY A LEAK IN THE BRAKE BOOSTER. I BROUGHT THE CAR BACK TO FORD AND THEY REPLACED THE BRAKE BOOSTER AND THIS SOLVED THE PROBLEM. HOWEVER I WAS TOLD THAT MY CAR WAS NOT PART OF THE RECALL SO I HAD TO PAY FOR ALL OF THE COSTS. *BF *TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326363May 28, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE STALLED THE OIL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325397May 21, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL SOUND WAS COMING FROM THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT WAS FIRM. THE CONTACT STOPPED AND HAD THE VEHICLE TOWED TO HER RESIDENCE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO KELLY FORD (776 MAGNOLIA AVE, MELBOURNE, FL 32935 (321) 216-2042) AND THE MECHANIC CONFIRMED THAT THE BRAKE BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325156May 19, 2020
SERVICE BRAKES
I HAD A PROBLEM WITH MY FORD EDGE BRAKING SYSTEM SPECIFICALLY INVOLVING THE BRAKE BOOSTER. I WAS DRIVING AT ABOUT 40 MPH WHEN I STARTED TO APPLY THE BRAKE AND HEARD A 'HISSING' NOISE AND THE BRAKE PEDAL BECAME 'MUSHY' AND ALMOST TOTALLY UNRESPONSIVE. I WAS ABLE TO BRAKE BUT THE BRAKING DISTANCE WAS INCREASED AND HAD TO PUMP THE BRAKES TO GET THEM TO RESPOND. I RESEARCHED THE ISSUE AND FOUND THAT FORD HAD ISSUED A TSB (13N02) REGARDING THE BOOSTER. IT DESCRIBED THE PROBLEM I HAD INVOLVING THAT MODEL YEAR AND PLACE OF MANUFACTURE OF MY VEHICLE (OAKVILLE, ONTARIO). I TOOK THE VEHICLE IN FOR REPAIRS BUT WAS TOLD THAT THE ISSUE I HAD WAS NOT COVERED BY THE BULLETIN BECAUSE MY VEHICLE DID NOT HAVE THE PART IN QUESTION. I CHALLENGED FORD AND EVEN CALLED THEIR CUSTOMER SERVICE BUT WAS TOLD EVEN THOUGH MY CONCERN WAS IDENTICAL, IT WAS NOT COVERED. I VOICED HOW CONCERNED I WAS DUE TO THE EXACTITUDE OF THE PROBLEM AND MY SAFE USE OF THE VEHICLE BUT WAS REPEATEDLY DENIED. I AM NOW ASKING NHTSA TO HELP RESOLVE THE ISSUE ALTOGETHER AND HAVE FORD PAY FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324843May 17, 2020
POWER TRAIN
I'VE HAD SEVERAL INCIDENTS NOW WITH MY CAR, DYING WHILE I'M DRIVING, A COUPLE OF TIMES EVEN WHEN I WAS ENTERTAINING THE FREEWAY! WHEN I ACCELERATE, THE CAR STALLS AND THE DASHBOARD LIGHT OF A WRENCH. THE CAR WILL RESTART JUST FINE AFTER I TURN IT OFF AND START IT ALL OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322229April 25, 2020
ENGINE
SMELLING FUMES INSIDE THE CAR WHEN DRIVING AND IT LINGERS THE VEHICLES IS PARKED, EVEN SMELL FUMES INSIDE THE CAR THE NEXT DAY. SMELLS LIKE EXHAUST FUMES. IT OCCURS WHETHER I'M ON THE STREET OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321757April 21, 2020
SERVICE BRAKES
WHEN APPROACHING A STOP SIGN WITH MY 2013 FORD EDGE (79000 MILES), THE BRAKE PEDAL WAS EXTREMELY HARD TO PUSH AND THE VEHICLE ENTERED THE INTERSECTION. IT DID STOP AFTER APPLYING MUCH PRESSURE ON THE BRAKE PEDAL. THIS HAPPENS VERY FREQUENTLY NOW. I AM AFRAID IT WILL NOT STOP AT ALL AT SOME POINT IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321244April 15, 2020
SERVICE BRAKES
ON (4) FOUR SEPARATE OCCASIONS THE VEHICLES BRAKE SYSTEM FAILED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320856April 11, 2020
SERVICE BRAKES
WAS DRIVING MY FORD EDGE 30 MPH, COMING UP TO STOP LIGHT, WHEN BRAKE PEDAL JUST GOES TO FLOOR. LUCKILY THERE WAS NO ONE ELSE AT LIGHT. TOOK MY A BLOCK TO COME TO A STOP. CALLED DEALER WHERE I BOUGHT CAR FROM AND TOLD THERE WAS NO RECALL ON MY VEHICLE. WENT ONLINE AND FOUND THAT I WASN'T ONLY ONE WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318222March 16, 2020
ENGINE, INTERIOR LIGHTING, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE FUEL TANK. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. AN INDEPENDENT MECHANIC CONFIRMED A FUEL LEAK AND FUEL EVAP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V002000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318272March 16, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED WITH THE POWERTRAIN MALFUNCTION INDICATOR WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO GABRIEL JORDAN FORD LOCATED AT (2400 US-59, LIVINGSTON, TX 77351), WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,800.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318107March 15, 2020
POWER TRAIN
IT STARTED WITH A BURNT OIL SMELL THAT COULD BE SMELT INSIDE THE VEHICLE ONCE IN A WHILE. THEN LITTLE BY LITTLE GRINDING NOISES STARTED TO BE HEARD FROM UNDERNEATH THE VEHICLE AFTER SLOWING DOWN FROM A HIGHER SPEED. THE VEHICLE THEN STARTED MAKING A NOISE WHEN STEERING AND A RATTLING NOISE UNDERNEATH THE VEHICLE. ONCE IN A WHILE AND THEN STARTED BAGGING WHEN I WOULD GO TO ACCELERATE. THE NOISE IS MADE FROM UNDERNEATH THE VEHICLE WERE INTERMITTENT SOMETIMES THEY WOULD DO IT AND SOMETIMES THEY WOULD NOT AND MANY TIMES THEY GOT VERY LOUD. YOU COULD HEAR THE NOISE WHILE DRIVING AND MORE SO WHILE SLOWING DOWN TO A STOP. ALL OF A SUDDEN THE VEHICLE WOULD BIGGER FORWARD WHEN GIVING A LITTLE GAS. WAS JUST MAY ABLE TO MAKE IT HOME BEFORE IT WAS NO LONGER DRIVE-ABLE. THIS IS ONLY A 6 1/2YR. OLD VEHICLE WITH 76,000 MILES. APPEARS TO BE MAJOR PROBLEM WITH TRANSFER CASE, REAR DIFFERENTIAL, AND TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317455March 11, 2020
POWER TRAIN
THE VEHICLE BEGAN EMITTING A SMELL INTERMITTENTLY, WHICH WAS LATER DETERMINED TO BE GEAR OIL FROM THE TRANSFER CASE. EVENTUALLY, THE CAR BEGAN TO MAKE A GRINDING SOUND WHILE STEERING AND STOPPING UNTIL THE TRANSFER CASE BLEW UP AND DESTROYED THE TRANSMISSION. THE TRANSFER CASE AND TRANSMISSION WERE REPLACED, WAS TOLD THAT THIS TRANSFER CASE WAS AN "ISSUE" IN THESE CARS. AFTER REPAIR, THE CAR BEGAN TO MAKE NOISES AGAIN, GEAR OIL SMELLS IN THE PASSENGER CABIN, AND SUBSEQUENTLY, THE TRANSFER CASE AGAIN BLEW UP, FILLING THE PASSENGER CABIN WITH SMOKE AND DISABLING THE VEHICLE ON A MAJOR HIGHWAY LESS THAN 100 MILES AFTER PREVIOUS REPAIR. TRANSFER CASE REPLACED AGAIN, WAS DRIVEN BY THE MECHANIC FOR 26 MILES, AND AGAIN BLEW UP LEAVING THE VEHICLE DISABLED. THE TRUE FAILURE APPEARS THAT THE CAR IS FAILING TO SWITCH FROM AWD TO FWD WHEN IT GETS UP TO HIGH SPEEDS CAUSING REPEATED FAILURES TO THE ENTIRE SYSTEM AND DISABLING THE CAR PUTTING ME AND MY FAMILY AT RISK EACH TIME. FORD IS AWARE THAT THIS IS AN ISSUE. THE PARTS DEPARTMENT HAS DOZENS OF TRANSFER CASES AND REAR DIFFERENTIALS AVAILABLE TO CONTINUE REPLACING AND THEY KNOW THAT THEY ARE PUTTING THEIR CUSTOMERS AT RISK. MY TRANSFER CASES FAILURES HAPPENED ON A CITY STREET (1ST TIME) TURNING LEFT, MAJOR HIGHWAY @ 70MPH GOING STRAIGHT DOWN A HILL AND COASTING (2ND TIME), CITY STREET GOING STRAIGHT (3RD TIME). THIS IS A DANGEROUS SITUATION AND NEEDS TO BE RESOLVED WITH ON MULTIPLE AWD VEHICLES THAT FORD HAS MADE WITH THIS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316759March 7, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE REAR BACK DOOR HAS A SENSOR LIGHT THAT COMES ON JUST LIKE THE DRIVERS DOOR SIDE DOOR THAT HAS BEEN RECALLED. THE DOOR AJAR LIGHT COMES ON AND SHOWS THE DOOR IS OPEN AND WILL NOT LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315595March 2, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DOOR AJAR LIGHT IS ON INDICATING THAT THE DRIVER'S SIDE BACK DOOR IS OPENED EVEN THOUGH THE DOOR IS CLOSED. AS A RESULT YOU CANNOT LOCK THE DOORS AND THE LIGHT STAYS ON INSIDE THE CAR. I CALLED FORD AND THEY ARE NOT WILLING TO REPAIR THE PROBLEM EVEN THOUGH THERE WAS A RECALL FOR THE SAME ISSUE ON THE DRIVER'S SIDE FRONT DOOR. THIS OCCURS WHILE THE CAR IS IN PARK OR IN DRIVE AND WHILE IN MOTION AT LOW OR HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315352February 29, 2020
ELECTRICAL SYSTEM
ILLUMINATED DOME LIGHTS AND DOOR AJAR MESSAGES HAVE OCCURRED ON NUMEROUS OCCASIONS. THE ISSUE OCCURS BOTH WHILE THE VEHICLE IS STATIONARY AND WHILE IT IS IN MOTION, WHETHER ON A CITY STREET OR A HIGHWAY, WHILE TURNING AND WHILE IN A STRAIGHT LINE, I HAVE WRITTEN TO FORD MOTOR CO. REQUESTING ASSISTANCE UNDER THE CUSTOMER SATISFACTION PROGRAM 19N09 AND RECEIVED A LETTER DATED 2/17/20 (SUBJECT CAS-25609702-R5T1D5) FROM FORD DENYING MY REQUEST. I BELIEVE THIS TO BE A SAFETY ISSUE AND THE DOOR LATCHES NEEDS TO BE REPLACED BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311793February 27, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
THIS HAS HAPPENED ON AT LEAST 6 OCCASIONS INT HE LAST WEEK. MOST RECENTLY I WAS TRAVELING ON A HIGHWAY AT APPROX. 50MPH WHEN THE ENGINE ENTERED A DEFAULT LOW POWER STATE AND THE CHECK ENGINE LIGHT ILLUMINATED. I WAS ABLE TO PULL ONTO THE SHOULDER AND THE CAR BEHIND ME WAS ABLE TO AVOID A COLLISION BY SLAMMING ON THEIR BRAKES. ADDITIONALLY, THE CAR CONSISTENTLY PRESENTS SYMPTOMS OF ROUGH IDLE, ROUGH ENGINE RUNNING AT NORMAL SPEEDS, AND A HIGHLY DECREASED FUEL ECONOMY. AFTER PULLING THE ODBII CODES AND SOME RESEARCH, THIS APPEARS TO BE A KNOWN PROBLEM WITH THE CAR'S THROTTLE BODY ASSEMBLY. THE ODBII CODE IS P2111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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