Ford Edge Complaints (2016)

926 consumer complaints on file.

#11419370June 2, 2021
SERVICE BRAKES
THE RIGHT REAR BRAKE LOST BRAKE FLUID WHICH CAUSED THE BRAKES TO BE INEFFECTIVE. THIS WOULD HAVE CAUSED ME TO POSSIBILY HAVE AND ACCIDENT OR CAUSE ME TO HIT ANOTHER VEHICLE BECAUSE I WOULDN'T BE ABLE TO STOP. I TOOK THE VEHICLE TO A FORD DEALER WHO FOUND THE LEAK AND REPLACED THE PART. THIS SAME THING HAPPENED TO THE FRONT BRAKES AS WELL. THOSE BRAKES ARE CURRENTLY UNDER A RECALLED FOR THE SAME ISSUE. THERE WERE NO WARNS, LIGHTS OR ANY SYMPTOMS THAT THERE WAS A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418393May 24, 2021
ENGINE
This vehicle has a design flaw within the engine. The engine and head gasket had a leak that caused the vehicle cylinder to fill with engine coolant, and caused the vehicle to unexpectedly misfire, overheat, and stall. I have also read accounts of other individuals vehicles catching fire. Thankfully this has not happened with my vehicle, however, it did stall out in the middle of the road during rush hour. As a result it was taken to FORD and they informed me that the entire engine would need to be replaced as a result of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414563April 30, 2021
POWER TRAIN
CAR SOUNDED ROUGH WHEN I STARTED IT AFTER WORK WITH VIBRATION NOISE THAT GOT LOUDER AS I DROVE AND LOUDER STILL WHEN IT WAS IDLING AT LIGHTS. DROVE STRAIGHT TO THE DEALERSHIP - IT'S A CRACKED FLEX PLATE. UPON RESEARCH THIS SEEMS TO BE A COMMON PROBLEM WITH FORD EDGE. WAITING TO SEE WHAT IS COVERED UNDER EXTENDED WARRANTY. 66000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414564April 30, 2021
SERVICE BRAKES
FRONT BRAKE HOSE LEAK. LEFT HOME AND IT WAS FINE, A FEW MILES LATER I NOTICED THE BRAKE PEDAL NEEDING MORE PRESSURE AND GOING FARTHER DOWN EACH TIME I STOPPED. CAR WAS SLOW TO STOP. I DROVE TO AN AUTOZONE AND THEY CHECKED AND SAW I HAD NO BRAKE FLUID. I KNEW THERE WAS A RECALL AND EVEN ASKED ABOUT IT A WEEK PRIOR AT THE DEALERSHIP DURING A 60K MILE SERVICE. I GOT IT TO THE DEALERSHIP AND THEY REPLACED THE HOSE WITH THE SAME DEFECTIVE PART - I GOT 60K MILES OUT OF THE FIRST ONE SO I'M NOT TOO WORRIED BUT THEY ONLY CHANGED THE HOSE ON ONE SIDE SO I ASSUME IT'S LIKELY TO HAPPEN AGAIN ON THE OTHER SIDE? DID NOT CHARGE ME AND LIKE THE OTHERS, I'LL KEEP WAITING FOR THE RECALL TO ISSUE A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414273April 28, 2021
WHEELS
LUG NUTS SWOLLEN AND FORD SUPPLIED LUG WRENCH WON'T FIT LUG NUTS. COULDN'T CHANGE FLAT TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413413April 22, 2021
SERVICE BRAKES
I HAVE HAD THE FRONT BRAKE LINE RUPTURE IN MY 2016 FORD EDGE, HAD IT REPLACED OUT OF POCKET EVEN THOUGH IT'S A RECALL. I CALLED FORD THEN TO TELL THEM THEY TOLD ME TO TAKE IT TO FORD TO GET IT FIXED THE FIRST OF THE YEAR AND THEY WILL REIMBURSE ME FOR WHAT I HAD FIXED; THEN THEY HAD ME SIT THEIR AND HOUR FOR THEM TO TELL ME THAT THEY DIDN'T HAVE THE PART AND THEY WILL CALL ME WHEN THEY GET. NEVER GOT A CALL BACK AND NEVER GOT REIMBURSED. THEN IT RUPTURED AGAIN TRIED TO GET IT FIXED THEY TOLD THAT I HAVE TO WAIT FOR THE PARTS TO COME IN AFTER I GOT TOLD THEY WOULD HAVE THE PARTS THE FIRST OF THE YEAR. THEY REFUSE TO HELP ME AND REFUSE TO GET ME A LOANER. SO I'M STUCK WITH A CAR WITH NO BRAKES THAT ALMOST CAUSED ME TO CRASH TWICE NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407894April 13, 2021
SERVICE BRAKES
AFTER SHOPPING, I APPLIED THE BRAKE TO START THE CAR. I HEARD A POP AND THE PEDAL WENT TO THE FLOOR. THE FRONT RIGHT BRAKE HOSE RUPTURED. I TOOK THE VEHICLE TO THE DEALER WHO STATED THE RECALLED PART IS IN "ADVANCE NOTICE" AND A FIX ISN'T AVAILABLE. I WAS CHARGED FOR THE FIX (WITH A PROMISE OF REFUND), BUT ONLY ONE SIDE WAS FIXED AND I PRESUME THE OLD PART, WHICH WAS RECALLED, WAS USED TO "FIX" THE CAR. AFTER CALLING FORD, THEY HAD NO UPDATE. THEIR RECALL NOTICE (20S42) STATED THEY EXPECTED THE FIX TO BE READY Q4 2020, BUT IT IS NOT APRIL 2021 WITH NO UPDATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407925April 13, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ERNEST MCCARTY FORD, INC. (1471 1ST ST N, ALABASTER, AL 35007, (205) 663-3831) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT ALSO STATED THAT WHILE HIS WIFE WAS DRIVING 45 MPH, ANOTHER VEHICLE ABRUPTLY PULLED OUT IN FRONT OF HER AND EXCESSIVE FORCE WAS NEEDED TO BE APPLIED TO THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WAS NO WARNING LIGHT. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407597April 12, 2021
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED CROSSROADS FORD OF FUQUAY-VARINA (3217 N MAIN ST, FUQUAY-VARINA, NC 27526, (919) 552-2228) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406885April 7, 2021
ENGINE
MY 2016 FORD EDGE SEL RECENTLY DISPLAYED A CHECK ENGINE LIGHT AND THE VEHICLE WAS LOOSING COOLANT WITHOUT LEAKAGE UNDER VEHICLE. THE ERROR CODE PRESENTED WAS P0304. UPON PRESSURE TESTING COOLANT WAS FOUND TO BE LEAKING INTO THE 4TH CYLINDER, AND CAUSING A MISFIRE. THE VEHICLE IS LESS THAN 5 YEARS OLD AND FORD IS CLAIMING THE ONLY SOLUTION IS A COMPLETE ENGINE REPLACEMENT FOR MORE THAN 7K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404135March 21, 2021
ENGINE
2016 EDGE BOUGHT 10/16 59,000 MILES APPROXIMATELY. THE ENGINE OVER HEATING LIGHT CAME ON ENGINE IDLING POORLY TOOK INTO DEALER FOR DIAGNOSIS. VEHICLE NEEDS A MOTOR. IT'S SITTING IN DEALER NOW FOR OVER 30 DAYS ENGINE ON BACK ORDER. BASED ON NUMBER OF BOUGHT IN OCTOBER 2016 EDGE 59,000 MILES OVER HEAT LIGHT ON TOOK TO FORD DEALER FORD IS SLOWLY TAKING CARE OF THE PROBLEM. I WOULD SAY BESIDE WAITING 6- 8 WEEKS TO GET VEHICLE FIXED UNDER WARRANTY WHO WILL REIMBURSED FOR DEVALUATION OF A KNOWN PROBLEM ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403454March 17, 2021
SERVICE BRAKES
IN DECEMBER WE WENT TO DRIVE OUR CAR AND NOTICED THAT THE BREAK PEDAL WENT ALL THE WAY TO THE FLOOR AND BREAK FLUID WAS LEAKING OUT OF IT. FORD SAID THE REAMDY FOR THE RECALL WAS NOT YET AVAILABLE. WE HAD TO PAY OUT OF POCKET FOR THE REPAIR OF THE RIGHT BREAK LINE THEN LAST MY HUSBAND WAS DRIVING AND THE PROBLEM OCCURRED AGAIN WITH THE LEFT BREAK LINE. FORD STILL HAS NO SOLUTION!! IT'S BEEN OVER 6 MONTHS SINCE I'VE BEEN NOTIFIED OF THE RECALL AND I'M ABOUT TO BE OUT $600 TO FIX THE BREAKS ON MY CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402988March 15, 2021
SERVICE BRAKES
I RECEIVED SAFETY RECALL IN MAIL, DATED SEPTEMBER 2020, NHTSA RECALL 20V-469, STATING RECALL FOR BRAKE ISSUE, WITH A RISK OF A CRASH. AS OF MARCH 15, 2021, FORD AND NHTSA WEBSITES SAY RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. I AM VERY CONCERNED ABOUT A BRAKE RECALL AND WOULD LIKE TO KNOW WHAT IS BEING DONE TO GET THIS PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399952March 9, 2021
ENGINE
CHECK ENGINE LIGHT APPEARED. THE 2016 FORD EDGE BROUGHT IN TO CHECK AFTER NO PARTICULAR COOLANT PROBLEM DIAGNOSED THE CAR WAS BROUGHT IN AGAIN WHEN IT WAS DIAGNOSED WITH A COOLANT LEAKING INTO THE ENGINE . REPLACEMENT COST $8250. AFTER EXTENSIVE NEGOTIATING WITH FORD THEY OFFERED A %55 HELP OF $4590. THIS LEAVES ME WITH &3660 COST TO FIX AN ENGINE ON A CAR THE I STILL OWE$9880. AS A RETIRED COUPLE BUYING IN GOOD FAITH A BRAND NEW CAR VALUED AT $40000 AND EXPECTING IT TO LAST FOR MANY MANY YEARS. THIS LONG STANDING PROBLEM WITH THIS FORD ENGINE SHOULD BE RECALLED AND NOT CAUSE SUCH WORRY AND STRESS FOR THE GOOD FAITH CONSUMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400051March 9, 2021
SERVICE BRAKES
I RECEIVED WORD OF A RECALL ON THIS VEHICLE. I HAVE CALLED MY FORD DEALER THREE TIMES OVER A PERIOD OF SEVERAL (9?) MONTHS. THEY KEEP TELLING ME THE PART(S) ARE NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399350March 5, 2021
SERVICE BRAKES
FORD RECALL 20V-469 I. RECEIVED A LETTER ABOUT BREAK LINE ISSUES FO THE FORD EDGE I OWN. IT HAS 30,000 MILES ON IT. 2 WEEKS AGO IT WENT THROUGH 30,000 MILE CHECKUP, INCLUDING BRAKES. TOLD THEY WHERE FINE, NO ISSUES. AND THAT FORD STILL DID NOT HAVE THE RECALL PROCEDURE IN PLACE AND CAN NOT GET RECALL REPAIR. BU I SHOULD JOT WORRY, MY BRAKES ARE FINE. THEY AREN'T. I WAS DRIVING AND THE LINES BROKE. I HAD NO BRAKES. I WAS LUCKY AND DID NOT CRASH. THE CAR CAN NOT BE DRIVEN. FORD IS SAYING I'LL HAVE TO PAY FOR THE REPAIRS UNTIL THE PROCEDURES COME OUT AND I CAN THEN FILE FOR REIMBURSEMENT. I LUCKILY DID NOT TURN INTO THE HIGHWAY. I WAS LUCKY I DID NOT CRASH INTO ANYONE. I HAD NO BRAKES. THE 'LEAK' OCCURRED WHEN THE LINES BROKE. THIS IS DIFFERENT THEN WHAT THE LETTER SAYS. THEY ACT LIKE IT WILL LEAK AND YOU WILL BE FINE AND LINES WILL BE REPLACED. I HAD NO WARNING. I ASKED FORD TO FIX THIS AND CHECK THEM. FORD KNOWS THESE ARE BAD LINES, BUT ARE NOT FIXING THEM YET. I HAD TO PUT MY LIFE IN DANGER, ALONG WITH OTHERS AROUND ME, BECAUSE OF THIS. FORD SHOULD BE FIXING THE CARS NOW. THEY KNOW WHAT VIN CARS HAVE THE PROBLEM. I WAS GOING TO DRIVE THIS CAR ON MOUNTAIN ROADS THIS WEEK, NOW IT IS SITTING AT FORD. IF I WAS DRIVING IN THOSE ROADS, THAT WOULD HAVE BEEN AWFUL. THIS ISN'T A SMALL PROBLEM. IT'S A LAWSUIT PROBLEM IF FORD DOESN'T FIX THE CARS. THEY COULD SAFE SOME LIVES BY TAKING CARE OF THIS NOW. THEY SENT THE LETTERS OUT IN SEPTEMBER. IT'S SCARY TO DRIVE AND THEN HAVE NO WAY TO STOP, EXCEPT HOT SOMETHING. OR BEING LUCKY AND GOING SLOW ENOUGH THAT YOUR EMERGENCY BREAKS WORK. FORD CLEARED MY CAR TO DRIVE, SPECIALLY THE BRAKES, AND THEN THE BRAKES BREAK. THIS IS THE RECALL PROBLEM. THEY COULD HAVE OREVENTED THIS. VERY UPSET. AND WORRIED FOR OTHER A FORD EDGE DRIVERS. I WAS DRIVING IN TOWN, URBAN CITY. I WAS IN MOTION. AMD THE BRAKES BROKE. 30,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396973February 19, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TAYLOR FORD (13500 TELEGRAPH RD, TAYLOR, MI 48180) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395248February 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT WHO IS AN AUTO DEALER, TOOK THE VEHICLE TO INTEGRITY AUTO (1031 9TH AVENUE SE WATERTOWN, SD 57201, (605) 878-2277) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE BLOCK WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,816. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395250February 8, 2021
ENGINE
ENGINE LIGHT ILLUMINATES. DIAGNOSTICS WILL INDICATE MISFIRE. CHANGE PLUGS AND COIL PACK. LIGHT WILL AGAIN ILLUMINATE AFTER A FEW MILES. FOUND THE BLOCK TO HAVING HAIRLINE CRACKS; ALLOWING WATER IN THE CYLINDER CAUSING MISFIRE. THIS IS THE 2ND ONE WE PURCHASED WITH THE SAME PROBLEM. INVESTIGATING ONLINE THIS IS A KNOWN PROBLEM. THERE ARE 45 COMPLAINTS JUST ON ONE SITE WITH ALL THE SAME PROBLEM. THE FIX IS A NEW ENGINE ($3000 TO $5000). FORD KNOWS THIS PROBLEM THAT BEGAN IN 2015 AND CONTINUES TO THIS DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390172January 27, 2021
POWER TRAIN
2016 FORD EDGE. CONSUMER WRITES IN REGARDS TO ISSUE WITH THEIR TRANSMISSION. *LD THE CONSUMER STATED THE TRANSMISSION NEEDED TO BE REPLACED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge