Ford Edge Complaints (2016)

926 consumer complaints on file.

#11440721November 16, 2021
UNKNOWN OR OTHER
I was driving from Phoenix Arizona to Tucson Arizona, about 1: 45 min drive, October 23rd, 2021, and all of the sudden the check engine lights turns on, and its getting hot, and the engine shuts down, I lose all power to the Steering , and brakes, now, i am going about 45 in a 75 lane, but people going 80 plus. and we are about 20 miles from home. WE finally able to pull over and check it out. I added water and let it cool down for about 30 mins, We took the frontage road driving around 30-35 miles per hour.. the light was on still but not over heating, till we got to the house when we saw the temperature going up, we shut it down,,, The next day i drove to a Mechanic close to the house, they ran the tests, and was advise that the engine had water in the motor, due to the engine being defective, they did tell us, that they have seen these a lot, in the edge and Escape, coming to their shop, took it to another mechanic (Ford Certified) and told us the same thing, no Good and you need to replace the engine at a cost of $6000- up to $8000.00, it only has 94k on the engine. they are seeing this across the USA. Its very dangerous, because when going 75 plus and your calls stalls out and slows down fast and cars and trucks had to go around us, some fish tailed almost out of control, we could have caused a MAJOR Pile up had not the car started for us to get to the side . God was with us, please look into this, We have the car parked, because we cant afford a new enginge. and still making payments on a CAR that done run thanks for your time rda
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439969November 10, 2021
ENGINE
I had to have the engine replaced because coolant was leaking in cylinder 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439694November 8, 2021
POWER TRAIN, ENGINE
Broken Flywheel. 5 year/60,000 miles Warranty ended by date 4 months prior to diagnosis. Car currently has 57,000 miles. Took to dealer for engine rattle diagnostics exam. Was told it was the flywheel. Ford Technician stated it’s a common mechanical problem for this kind of vehicle. Ford is refusing to cover the repair. No prior warnings or messages presented to driver before or while engine rattle occurred. Was told to trade in the car as the flywheel can damage the engine thus totaling the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439398November 4, 2021
ELECTRICAL SYSTEM:HORN
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was running and closing or opening the door, the horn honked twice. There were no warning lights were illuminated. The contact called the local dealer who informed the contact about diagnostic fees. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact was concerned about the unauthorized use of the horn. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439250November 3, 2021
POWER TRAIN
IN novermber 2019 heard ratteling noise for engine took to dealer . they found a crack flex plate. they replaced the short block and transmission pump per the service bulletin this was at 56,000 miles. now at 86.000 same noise came back.to back to dealer same problem crack flex plate.the dealer and ford have both refused to cover this repair because it is now out of warrant.this is clearly a defective part that ford should have fixed and recall all cars with this engine. case#cas-34043931
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438256October 26, 2021
POWER TRAIN
Flexplate and Torque Converter caused the car to shake and lose power. It was confirmed by Ford Dealership and repairs through Ford Dealership. There were no warning lights, just a rattling sound from motor. The flexplate was replaced once already before this incident when the car was under warranty at 60,000 miles. It was replaced again this time at 98,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437061October 17, 2021
ENGINE
A check engine light came on, I called Ford, told them what it was and took the earliest appointment was over a week away which they said was fine since it was just the regular check light. I Five days before the appointment, I started my car (push button), it didn't start, so I took my foot off the brake, waited a minute, put my foot back on the brake and tried starting it again, the car started but smoke started pouring out of the back of the car and the engine died. I had it towed to Ford and they said that coolant got into the fourth cylinder which ruined the engine, requiring an entirely new engine ($7000) on a six year old car Safety was put at risk because if this happened while I was driving instead of parked this could have caused a serious accident. This is a common problem among this model of car (and some other, similar models from Ford).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436085October 8, 2021
UNKNOWN OR OTHER
Vehicle engine light came on and car made loud noise when started. Brought to dealership. 2 issues with car. Coolant leaked into the engine which could cause a fire. Needed a new engine. Flex plate was cracked which could cause the vehicle to stop moving abruptly causing a crash. Flexplate and parts needed to be replaced. Flexplate issue has been recalled in the 2017 Ford Edge. Issues on-line show that this is common in 2015-2018 Ford Edges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435462October 4, 2021
UNKNOWN OR OTHER
My sunroof literally exploded while I was sitting in a parking lot. Nothing hit the car, I didn't have a collision or fender bender. Literally sitting in the lot I heard a loud 'explosion' and the crack just started at the back of the sunroof and worked its way to the front near my head. Totally random and unexpected and happened for no reason. I read that now the ceiling/roof is compromised and in a rollover I am not protected from the glass falling in on myself or my children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435020September 30, 2021
VISIBILITY/WIPER
Sitting in my car this morning and turn the rear defroster on and out of no where my back window explodes from the inside out. Nothing was touching it or fell on it. Alot of people have this same issue but Ford won't cover it. Luckily my daughter wasn't in her rear facing carseat or I'd be one super angry mom. seriously a safety hazard, what if we were driving down the road and it exploded causing us to swerve and cause serious injuries to ourselves or someone else, who'd be liable then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434842September 29, 2021
ENGINE
After a little over 5 years and 41000 Miles engine needs replacement due to coolant issue which is a very common problem according to many posts online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434324September 25, 2021
TIRES
I purchased FOUR (size 245/60R18) Firestone Destination LE2 tires on May 2, 2019 from my Ford Dealer (Washington Ford) to replace original equipment tires that were wearing down. Mileage on the car at the time was 22047. The tires were rotated on November 22, 2019 (mileage on odometer was 27687 or 5600 miles since purchased), the tire were rotated next on November 11, 2020 (mileage on odometer was 34465 or 12,400 miles since tire purchased). Currently the odometer reads 42,365 and all 4 tires have 5/32" tread depth as measured by the Firestone Dealer on 9/23/2021. Essentially the tires have 20,000 miles on them and are wearing out prematurely for a tire with a 500 treadwear rating and a supposed 60,000 mile warranty. The car has noticeably less traction and has hydroplaned twice during rain events while travelling on the Interstate roads during the pas 14 days. The local Firestone dealer told me there was nothing they can do to pro-rate the mileage until the tires are worn down to 4/32 tread depth. The TIRES ARE UNSAFE NOW. During my tire inspection on 9/21/2021 the Firestone manager indicated that I may have to go through my Ford Dealer to replace the tires????!! An internet search reveals a majority of complaints relating to POOR TREAD WEAR for the Destination LE2 tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433545September 19, 2021
ENGINE
Engine. Engine started to leak coolant into #2 cylinder engine was miss firing and stalled. upon having inspection done by local mechanic per Ford's service bulletin was needing a long block replacement. If this unit was 1 year newer would have been under warranty. this stinks there is apparently a problem and I bought a used vehicle with a 60000 mile warranty and next year had a 100000 mile warranty. Ford knew something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433138September 15, 2021
ENGINE
experience coolant seeping into cylinders. Causing the engine to misfire. Ford says needs the new redesigned cylinder block at the cost of 8000. This seems to be an ongoing issue with the 4 cylinder engines with vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432574September 11, 2021
WHEELS
I went to have a slow leak fixed and the shop could not get the lug nuts to come off as the caps on the lug nuts had expanded and warped. I had to replace all 4 wheels lug nut. Cost to me $75.87
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431465September 2, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle would pull to the left before stopping when the brake pedal was depressed. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431490September 2, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431241August 31, 2021
STEERING:COLUMN
The contact owns a 2016 Ford Edge. The contact stated a warning light illuminated the vehicle for the adaptive steering, and the steering wheel was not straight. The contact took the vehicle to a local dealer who replaced the entire steering wheel with an adaptive motor to fix the issue under a courtesy satisfaction recall by the manufacturer. However, the warning light remained illuminated. The contact then took the vehicle to Gordie Boucher Ford Lincoln of Janesville (2727 US-14, Janesville, WI 53545, (608) 754-5511) who inspected the vehicle and was able to diagnose the failure as a faulty steering column module that needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,384.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429989August 21, 2021
ENGINE
On 7/27/21 I was on vacation in southern VT. After shopping I started the car up to wait for friends & family to get back so we could return to where we were staying. After about 5 minutes I was about to pull onto the street when my car’s warning system activated that Coolant Is Over Temperature. The temperature gauge was all the way in the red zone. After shutting the car down for about 15 minutes the temperature came down & I drove the car to a nearby garage so they could assess. The next morning they reported smoke came out of tailpipes as well as coolant. The car was towed from there to Ford of Greenfield where they found coolant in the spark plugs. The engine needed to be replaced due to this serious defect. The safety issue is this situation could have been much worse had we been driving in an area where there were higher speeds and significant traffic. This crack in the engine has caused worse issues (I’ve heard of fire in some instances, luckily not this one).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430018August 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
For 2 months, now, when I fill my gas tank, the vehicle fails to start. After several attempts it chugs then fires up. 2 days ago it started to make a strange humming noise that would last about 5 seconds then stop about 3-4, then come back. Sometimes the hum lasted longer. Happened for a good 5 miles. Then, as I’m driving, the engine starts choking and the rpm gauge is bouncing. Then it sounded like it wanted to shut off so I immediately pulled over. I called a local Ford dealership. I took it there and the garage manager says it sounds like a fuel pump and scheduled me to come in this week for a diagnostic or code check. Didn’t say it wasn’t safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge