Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11372831November 3, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE CONTACT MENTIONED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO STOP WITH AN ABNORMAL SOUND BEING HEARD. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MALLOY FORD OF WINCHESTER (1911 VALLEY AVE, WINCHESTER, VA 22601, (888) 710-7061) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT THE NHTSA TO FILE A COMPLAINT. THE CONTACT MENTIONED A MANUFACTURER EXTENDED WARRANTY COVERAGE FOR 13N02 (CUSTOMER SATISFACTION PROGRAM) HOWEVER, THE VIN WAS NOT INCLUDED IN THE COVERAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372653November 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATED AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES HOWEVER, THE BRAKE PEDAL WENT TO THE FLOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN BY THE MECHANIC AND IT WAS DETERMINED THAT THE BRAKE PEDAL WAS DEFECTIVE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.*CK*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366241October 24, 2020
SERVICE BRAKES
I WAS DRIVING HOME FROM A DAY TRIP I HAD MADE. MY BRAKES NEVER GAVE ME NO PROBLEMS. INTO I WAS A HOUR AWAY FROM HOME AND IT HAD STARTED RAINING A LITTLE SO I HIT THE BRAKES JUST A LITTLE BIT AND NOTICE THAT MY BRAKES WAS GOING ALL THE WAY TO THE FLOOR. I LITERALLY HAD TO PUMP THE BRAKES AND BE VERY CAREFUL UNTIL I GOT HOME. THEN NOTICED THERE WAS NOT A DROP OF BRAKE FLUID. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366116October 23, 2020
SERVICE BRAKES, ENGINE
1. LOW ENGINE OIL PRESSURE LIGHT CONTINUES TO COME ON AND CAUSE THE VEHICLE ENGINE TO SEIZE UP. CHECKED OIL LEVEL WHICH WAS GOOD AND CHANGED OIL. WHILE DRIVING THE VEHICLE ON CITY STREETS IT CONTINUES TO SEIZE THE ENGINE UP AND CAUSE THE VEHICLE TO BECOME STATIONARY. IT TAKES A FEW TRIES BEFORE THE ENGINE WILL TURN OVER WHEN I TRY TO RESTART THE VEHICLE. 2. THE BRAKE ISSUE CONTINUES TO HAPPEN DAILY THAT THE BRAKES WILL FAIL AND NOT ALLOW ME TO USE THEM WHILE IN STOP AND GO TRAFFIC. IT SEEMS TO DO ALRIGHT ON THE FREEWAY OR WHEN I AM AT A CONSTANT SPEED. THEY MAKE A WHOOSHING SOUND AND MAKE THE BRAKES EXTREMELY DIFFICULT TO PUSH THE BRAKE PEDAL DOWN AND SOMETIMES IT WILL NOT ALLOW ME TO USE THE BRAKES AT ALL. I HAVE TAKEN IT TO 2 DIFFERENT MECHANICS AND I AM WAITING FOR AN APPOINTMENT TO GO TO THE FORD DEALERSHIP AND HAVE IT CHECKED OUT. THE LOW ENGINE OIL PRESSURE LIGHT HAS BEEN GOING ON FOR MONTHS. IT WILL COME ON AND GO OFF QUITE OFTEN BUT IT IS NOT THROWING ANY CODES SO THE MECHANIC SHOPS CAN'T DIAGNOSE THE ISSUE. THE BRAKE ISSUE IS FAIRLY RECENT WITHIN THE LAST 2 WEEKS. I HAVE AN APPOINTMENT ON OCTOBER 27TH 2020 AT 8 AM FOR THE BRAKE AND ENGINE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365400October 20, 2020
ELECTRICAL SYSTEM
HORN DOESNT WORK. CONSTANT DOOR AJAR ON DRIVERS DOOR. PASSENGERSEAT WONT GO BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364678October 16, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL NUMEROUS TIMES OR DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD STOP THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT AN ABNORMAL SOUND WAS COMING FROM THE BRAKE PEDAL WHILE DEPRESSED. THE VEHICLE WAS TAKEN TO PUGMIRE FORD OF CARTERSVILLE (352 N TENNESSEE ST, CARTERSVILLE, GA 30120) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE BRAKE MASTER CYLINDER AND BRAKE BOOSTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS DIRECTLY TRANSFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364041October 12, 2020
SERVICE BRAKES
BRAKE BOOSTER FAILURE HISSING LEAK FORD WILL NOT HONOR RECALL BECAUSE OF LOCATION WHERE MADE. CAR DIES OUT AT LOW RPM 104,000 MILES THIS FAILURE IS KNOWN AS CUSTOMER SATISFACTION PROGRAM 13N02
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363650October 10, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
THE BRAKE PEDAL ACTS AS IF THERE IS AIR IN THE LINE OR THE NEED TO BE BLED. THE BRAKE PADS ARE FAIRLY NEW CHANGED THIS YEAR. THE NEXT STOP STARTS THE SAME THEN THE PEDAL GOES TO THE FLOOR. THE OTHER ISSUE IS THE ENGINE OIL PRESSURE LIGHT COMES ON. THE IDLE ID EFFECTED BY THIS AND THE ENGINE NEARLY STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363328October 8, 2020
SERVICE BRAKES
BRAKES WENT OUT WHILE IN MOTION AND PEDAL IS LIKE A SPONGE AND WILL NOT ENGAGE. BRAKE BOOSTER WAS REPLACED UNDER FORDS CUSTOMER SATISFACTION PROGRAM IN NOV 2019 NOW OCT 2020 SAME PROBLEM. NOT SAFE TO DRIVE CAN NOT STOP WITH IN 10 FEET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363345October 8, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
MY BACKUP CAMERA IS IN 2013 FORD EDGE IS NOT WORKING FOR PAST 2YEARS JUST LIKE IN THE 2020 MODELS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363440October 8, 2020
BACK OVER PREVENTION:DISPLAY FUNCTION
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE REAR CAMERA FAILED. THE CONTACT STATED THAT THE SCREEN WAS BLACK SCREEN AND WHILE OPERABLE, THE IMAGE WAS DISPLAYED UPSIDE DOWN WITH A BEEPING SOUND. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT ALSO STATED THAT THE LIFTGATE FAILED TO CLOSE OR OPEN COMPLETELY. THE VEHICLE WAS TAKEN TO CORWIN FORD OF SPRINGFIELD (3241 SOUTH GLENSTONE AVENUE, SPRINGFIELD, MO, 65804, (417) 883-4330) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR CAMERA AND LIFTGATE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363453October 8, 2020
SERVICE BRAKES
BRAKES WENT OUT ON ME AS I WAS DRIVING THROUGH BEACH TRAFFIC FULL OF PEDESTRIANS AND PEOPLE STOPPING QUICKLY FOR A PARKING SPACE. HAD TO GO TO THE FLOOR WITH THEM TO GET THE CAR TO STOP. THIS IS A KNOWN (EXCEPT TO ME... I NEVER GOT A LETTER) PROBLEM INVOLVING THE BRAKE BOOSTER AND ALSO POSSIBLY THE HEAD CONTROL UNIT. I'VE PAID $3,000 IN REPAIRS FOR BRAKES ON A CAR WITH 136,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362771October 5, 2020
BACK OVER PREVENTION
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE, THE IMAGE DISPLAYED ON THE BACK OVER PREVENTION SCREEN WAS UPSIDE DOWN. THE CONTACT HAD NOT CONTACTED A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362897October 5, 2020
SERVICE BRAKES
WHILE DRIVING OUR 2013 FORD EDGE THE BRAKE PEDAL ALL OF A SUDDEN WENT ALMOST TO THE FLOOR TO STOP THE CAR, AND MADE A HISSING NOISE WHEN THE BRAKES WERE APPLIED. THIS 2013 FORD EDGE HAD A SIMILAR PROBLEM LAST YEAR WHEN MY WIFE ALMOST HIT A WALL AND WE HAD A POWER BRAKE BOOSTER INSTALLED MARCH 23, 2019. I WAS TOLD BY FORD IT WAS NOT PART OF THE RECALL THAT THEY ISSUED BASED ON MY VIN BACK IN MARCH OF 2019. NOW IN OCTOBER 2020 THE SAME ISSUE HAS RETURNED AND I NEED ANOTHER POWER BRAKE BOOSTER INSTALLED. FORD SAYS THAT IT IS NOT A DESIGN ISSUE, BUT THE CAR HAS 58,000 MILES AND IS NOW HAVING A THIRD POWER BRAKE BOOSTER SINCE NEW. MY WIFE DOES NOT TRUST THE BRAKING SYSTEM BASED ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362527October 3, 2020
POWER TRAIN
AT LESS THAN 69,000 MILES, MY 2013 FORD EDGE DEVELOPED A WHINE IN THE POWER TRAIN, NOTED BY MY INDEPENDENT MECHANIC. I OWN ONE VEHICLE AND I LIVE 13 MILES FROM THE FORD DEALERSHIP IN COATESVILLE WHERE I PURCHASED IT NEW IN 2013. THE DEALERSHIP DIAGNOSED THE PROBLEM AS THE POWER TRANSFER UNIT AND INDICATED IT COULD FAIL AT ANY TIME (CAUSING A REAL SAFETY ISSUE). RELUCTANT TO RISK DRIVING IT ANY MORE THAN ABSOLUTELY NECESSARY, I HAD IT REPLACED AT A COST OF $2,000. THE DEALER SUBMITTED A CLAIM TO FORD TO SEEK ANY FINANCIAL HELP, SINCE IT HAD LESS THAN 69,000 MILES. CLAIM WAS DENIED ON THE BASIS THAT IT WAS BEYOND THE 60,000 MILE EXTENDED WARRANTY THRESHOLD AND THAT IT HAD NOT BEEN CONTINUALLY SERVICED BY THE DEALERSHIP. AT LESS THAN 9,000 BEYOND THE WARRANTY THE PTU FOR THIS 2013 FORD WAS CLEARLY DEFECTIVE AND IT CRIES OUT FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361527September 28, 2020
SERVICE BRAKES
MY HUSBAND AND I HAVE FINANCED A 2013 FORD EDGE LAST YEAR 2019. THE SAME YEAR THE BREAK PEDAL GOES STRAIT TO THE FLOOR. IT IS NOW SEPTEMBER 2020 AND IS STILL HAVING THE SAME PROBLEM. WE HAVE REPLACED THE BREAK BOOSTER JUST LAST WEEK AND THE PROBLEM STILL REMAIN THE SAME. SOMETIMES THE BREAK LIGHT MESSAGE WILL COME ON IN DAH BOARD AND SOMETIMES NOT. I CALLED CORPORATE IN MI, AND GOT THE RUN AROUND AROUND ABOUT MY VEHICLE. THERE ARE NO RECALLS ON THIS SITUATION AND THEY WANT US TO BUY AN EXTENDED WARRANTY ON THE BREAK BOOSTER. THEY CLAIM I CANT TAKE MY SUV TO CLOSEST FORD COMPANY TO GET IT INSPECTED FOR FREE. WE SPENT HUNDREDS OF DOLLARS ON THIS SAME PROBLEM. THEY SAID KEEP YOUR RECEIPT. I DID MY RESEARCH AND THE KELLY BLUE BOOK STATES REVIEWS OF THE SAME ISSUES, THAT I AM HAVING. I HAVE CHILDREN AND IS AFRAID TO DRIVE MY VEHICLE AT ALL TIMES. THIS IS A SAFETY ISSUE, NOT JUST FOR MYSELF AND THE FAMILY BUT FOR OTHER DRIVERS ON THE ROAD. FORD NEED TO RECALL THIS ISSUE AND THEY DON'T WANT TO ACKNOWLEDGE THAT THIS IS A HUGE SAFETY RISK. I AM STILL PAYING ON THE CAR CURRENTLY WITH ANOTHER YEAR OF FINANCING TO PAY OFF THE CAR. I AM AFRAID THAT I WILL GET INTO A ACCIDENT AND HURT MYSELF, FAMILY AND OTHERS ON THE ROAD. I CAN NOT AFFORD THIS PROBLEM ANYMORE. PLEASE HELP ME GET THIS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361164September 25, 2020
UNKNOWN OR OTHER
SUV WON'T CRANK WHEN IT'S TOO HOT (ABOVE 90 DEGREES). EVERY SUMMER I HAVE THIS PROBLEM. SOMETIMES IT WILL CRANK IF I PUT THE CAR IN NEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360926September 24, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING 15 MPH AND DEPRESSING THE BRAKE PEDAL TO THE FLOOR TO DECREASE THE SPEED, THE CONTACT HEARD AN ABNORMAL NORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE FAILURE RECURRED WITH THE LOW ENGINE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO STATED SHE EXPERIENCED THE FAILURE WHILE SHIFTING GEARS IN REVERSE AND DRIVE. THE VEHICLE WAS TAKEN TO COLONIAL FORD OF PLYMOUTH LOCATED AT 11 PILGRIM HILL RD, PLYMOUTH, MA 02360, (508) 746-3400, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE BOOSTER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360371September 22, 2020
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
MY 2013 FORD EDGE HAS BEEN HAVING ISSUES WITH THE DRIVER'S DOOR LATCH SENSOR. THE SENSOR DOES NOT WORK PROPERLY AND THE VEHICLE COMPUTER IS CONSTANTLY THINKING THAT MY DOOR IS AJAR. IT ILLUMINATES THE INTERIOR LIGHTS CAUSING DISTRACTIONS AND SAFETY ISSUES FOR ME TRYING TO DRIVE AND OTHER DRIVERS AROUND ME, ESPECIALLY SINCE I WORK 3RD SHIFT AND DO A LOT OF NIGHTTIME DRIVING. IT HAS DRAINED MY BATTERY NUMEROUS TIMES DUE TO IT SETTING MY ALARM OFF INTERMITTENTLY BECAUSE IT ALL OF THE SUDDEN THINKS MY DOOR IS OPEN WHEN I HAVE IT PARKED. I HAVE READ SO MANY COMPLAINTS OF THIS ISSUE. THIS SHOULD HAVE BEEN A RECALL BY FORD YEARS AGO AS THIS IS A SAFETY HAZARD. FORD SENT A LETTER OUT STATING THAT THEY WOULD DO A ONE-TIME COURTESY FIX FOR PEOPLE HAVING THIS PROBLEM, HOWEVER, THEY LISTED REQUIREMENTS FOR MILEAGE AND AGE OF VEHICLE THAT YOU HAD TO MEET TO HAVE THEM FIX IT. SO EVEN THOUGH I HAVE OWNED THIS CAR SINCE 35,000 MILES, THEY TOLD ME THAT I DIDN'T QUALIFY. FORD IS NOT GOING TO STEP UP ON THEIR OWN AND BE RESPONSIBLE ABOUT THIS, THEY NEED IT TO BE FORCED ON THEM TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354202September 10, 2020
SERVICE BRAKES
2013 FORD EDGE SPORT CURRENTLY AT AROUND 48K MILES. (TODAY DATE: SEPT 10, 2020). WHILE BRAKING I NOTICED A HISSING/AIR LEAK SOUND,AND THE BRAKE GETS HARDER TO PRESS AT CERTAIN SPEEDS. DIDN'T THINK MUCH OF IT UNTIL I SEARCHED THE INTERNET. I READ ON SEVERAL FORUMS THAT THIS IS A VERY COMMON ISSUE FOR THIS YEAR AND MODEL. I ALSO SAW THAT THERE IS A "CUSTOMER SATISFACTION" PROGRAM 13NO2 WHICH PROVIDES AN EXTENDED WARRANTY FOR THE BRAKE BOOSTER ON THE EDGE/MKX 2010-2013. I CONTACTED FORD VIA TWITTER AND APPARENTLY MY CAR DOESN'T QUALIFY. HOW THE DOES IT NOT QUALIFY!? THIS IS CLEARLY A WIDESPREAD COMMON ISSUE FOR THIS YEAR/MODEL AND IS AN EXTREME SAFETY HAZARD!!! ITS MY FIRST AND PROBABLY LAST FORD ILL PURCHASE. HOW CAN A COMPANY BE SO DISMISSIVE OF THIS PROBLEM ON THEIR FAMILY VEHICLE. GREED, THAT'S WHY. THIS NEEDS TO BE RECALLED OR AT THE VERY MINIMUM THE "CUSTOMER SATISFACTION" PROGRAM NEEDS TO BE EXPANDED TO ALL EDGE/MKX VEHICLES! RECENTLY THE PROBLEM HAS NOW STARTED TO CAUSE MY VEHICLE TO STALL OUT WHEN IDLE AT STOP LIGHTS/SIGNS (ANOTHER SYMPTOM OF A BAD BRAKE BOOSTER). THIS IS VERY UNSAFE! OBVIOUSLY I'M GOING TO GET THIS REPAIRED BUT I SHOULDN'T HAVE TO SINCE FORD GOT CHEAP WITH THEIR SUPPLIER OF THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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