Ford Edge Complaints (2019)

774 consumer complaints on file.

#11590654May 24, 2024
POWER TRAIN
My vehicle lurches forward at takeoff, up shifts and downshifts hard around 40mph, and occasionally slips when shifting at higher speed. Hundreds of others are experiencing the same issue, and not having it repaired due to cost. Vehicle is at 89k miles, and does is unwilling to work with consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589948May 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started shuddering and jerking abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact was advised that the replaced spark plugs might be defective and that the power train control module needed to be updated. The contact stated that an appointment was scheduled with a local dealer to diagnose the vehicle and confirm the information. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589725May 20, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
The options above were not exact for my vehicle issue. But here is the letter i am mailing to FORD. [XXX]. [XXX], Queen Creek, AZ 85142May 20, 2024 RE: 2019 FORD EDGE VIN 2FMPK3K90K[XXX] with 60K miles in 12/2023 Ford Motor Company Customer Relationship CenterTo P.O. Box 6248 Dearborn, MI 48126 We've purchased several used Fords growing up and loved them and found them to be reliable like your Commercials and Mission Statements claims: Ford Motor Company's mission statement is "to help build a better world where people can move freely and pursue their dreams". The company's core values are "put people first", "do the right thing", "create tomorrow", "play to win", "be curious", "built Ford tough", and "one Ford". So we decided to purchase our very first BRAND NEW Ford Edge vehicle on [XXX] at Ford Auto Nation, not knowing we were sold a lemon. We do all necessary maintenance to all vehicles to avoid costly expenses. We started noticing some shuddering and took the vehicle to FORD but they wanted $200 for diagnosis and would not apply to repairs. Upon taking the vehicle to 2 local Auto Repair Shops on 12/2023 to 01/2024 they used the computerized diagnostic tool/On-Board Diagnostics (OBD) system and could not collect any data from sensors and stating Zero Trouble Codes (DTCs) were generated. 1 mechanic recommended we change spark plugs and do other maintenance for $350 that would be used for later repairs Unfortunately issue remains. They wanted to hold on to the car for another week to do further inspections. Instead, I chose to take to FORD. [XXX] FORD charges $200 for Diagnose (Receipt Attached) and does not apply to the repairs. After the 1st week without any status update via several texts and calls, and not getting any updates. I was finally advised that the Transmission was shot and expected to pay $7K. My heart fell. How can a 5 year old vehicle with 60K miles h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589726May 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Edge. The contact stated that the vehicle was idling rough while driving, and the vehicle stalled. There were no warning lights illuminated. There was an abnormal antifreeze odor. The contact became aware there was no coolant in the coolant reservoir. The vehicle was taken to the local dealer, where it was diagnosed that the engine was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 62,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589236May 17, 2024
SEAT BELTS
The Drivers side seat belt gets stuck and is impossible to get out. It started out intermitten but has now gotten to the point where we have to driver without a seatbelt as it will not come out no matter what you do. This is a huge safety hazard. I am now getting a quote to get this fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588909May 15, 2024
POWER TRAIN
Between speeds of 20 miles per hour and 40 miles per hour , the car shudders and shakes. The Ford dealership has admitted that there is an issue with the transmission such that it will need to be replaced, and they have seen this same problem in multiple vehicles of same make, model and year. Although there has apparently been an internal Technical Service Bulletin related to this issue; the vehicle has not been recalled for this issue even though the recommended software fix from the bulletin does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588414May 13, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588058May 10, 2024
POWER TRAIN
my 2019 Ford Edge EcoBoost has 51,000 miles and when shifting gears the car starts to jerk. The dealership did a reprogram on this issue and now it is even worse. I am not sure what is going on with these vehicles but this seems to be a known problem where they are replacing transmissions and torque converters and it does not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588101May 10, 2024
POWER TRAIN
shudder/buck/jerk while driving up to 35 mph i do see there is a service bulletin online regrading the matter https://static.nhtsa.gov/odi/tsbs/2021/MC-10189788-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588103May 10, 2024
POWER TRAIN
My Edge has 90k miles. Slightly stutters and bucks while driving slow. Ford service did a transmission update but it did not fix the problem. They said I need a new torque converter. I was just reading other owners saying they also need new converters.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587854May 9, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact's friend owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle would shut off without warning. Upon restart of the vehicle, the temperature gauge indicated that the engine was hot(H). Upon inspection, it was discovered that the coolant reservoir was almost empty. The contact stated that coolant was frequently added to the coolant reservoir due to the recurring failure. Upon further inspection, the contact discovered that coolant was leaking into an engine cylinder, causing heavy white smoke to come from the exhaust pipe. A dealer was notified of the failure and the contact was instructed to take the vehicle to the dealer for a diagnostic test. The contact was then referred to the manufacturer who referred the contact to the NHTSA Hotline. The dealer and manufacturer stated there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587923May 9, 2024
POWER TRAIN
Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587682May 8, 2024
ENGINE
My car seemed like it was losing power as I was driving many times - I had concerns and took it in and they mentioned I either needed an entire transmission or the torque converter part needed to be replaced. There are MANY of the Ford Edges ranging in years close to mine that have this recall; however mine is not included. When I spoke with Ford they mentioned they wouldn't pay for it, but I fear it's a safety concern for myself and many others from my research in this predicament. This is thousands of dollars that I am not able to afford and it seems like a 5 year old car shouldn't need a new transmission. It definitely feels unsafe and unjust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587125May 6, 2024
POWER TRAIN, ENGINE
Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586912May 4, 2024
POWER TRAIN
Around 60-65k miles started jerking between 20-40 mph. Dealer says it needs new transmission and rear differential. On [XXX] seeing many other people with same car same year similar mileage same issues. Recall from several years ago food not appear to solve the problem. Being quoted over $12k to repair by Miracle Ford of Gallatin, TN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586830May 3, 2024
POWER TRAIN
Loss of power on take off, Shudder and hesitation randomly at times hesitated enough to be a concern when taking off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586361May 1, 2024
ENGINE
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the coolant malfunction warning light illuminated, and the vehicle started shaking uncontrollably. The contact was able to pull into a parking garage and parked the vehicle. The contact attempted to start the vehicle later the same day, and the vehicle started shaking again. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket and an unrepairable engine. The contact stated that the vehicle was towed back to the residence. The contact called the dealer and was informed to bring the vehicle to the dealer. The vehicle was towed to the dealer, and it was confirmed that the head gasket was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586207April 30, 2024
SUSPENSION
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 75 MPH, the rear toe link became loosened and nearly caused a crash. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rear toe link needed to be replaced. The part was ordered; however, the vehicle was not yet repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline. The failure mileage was 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585040April 24, 2024
POWER TRAIN
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds under 45 MPH, the vehicle hesitated and jerked intermittently. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585102April 24, 2024
POWER TRAIN
The car will shuttle between 1700-2500 RPMs while in low gears. In reviewing online (NHTSA) it should be a software update. I went to get the update for $400. After the update was applied the service center stated the software update did nothing. From the service center: The issue is internal. With the updates it did not chance the outcome, the transmission would need to be replaced to fix the concern. The quoted me the replacement transmission and cooler at just shy of $10k. This car is barely worth that in good working condition. The car drives, it just shutters, I would not drive it more than 10 miles. There are no warning lights. The ECG was recently replaced $1500 and the Ford facility did nothing to fix the transmission. I have called three facilities in my area, and ALL OF THEM say there is a 3-4 week timeline just to assess the problem. I had to take it to a transmission specialist to assess. Ford is avoiding this problem. How many 2019 Ford Edge owners need to report this issue so that something can be done?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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