Ford Edge Complaints (2015)

731 consumer complaints on file.

#11121272August 21, 2018
ENGINE, UNKNOWN OR OTHER
LOST ANTIFREEZE..NO LEAKS..2 QTS WEEK..HOLDS 21PSI TEST ONE HOUR..OVERHEATED ONE TIME WHILE IDLING IN DRIVWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115753August 4, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY VEHICLE BETWEEN 45 AND 60 MPH ON CITY STREETS AND RURAL HIGHWAYS, RECEIVED A MESSAGE ON MY SCREEN STATING "THE USB DEVICE IS CONSUMING EXCESSIVE POWER. IT MAY NOT WORK CORRECTLY WITH SYNC."; BUT, THIS IS THE SAME DEVICE I'VE BEEN USING PLUGGED INTO THE SAME USB PORT EVER SINCE I BOUGHT THIS VEHICLE ON 07/07/15. I COULDN'T GET THIS MESSAGE TO CLEAR; BUT, SOON AFTERWARDS THIS MESSAGE APPEARED "NAVIGATION FAULT. PLEASE SEE THE TOUCHSCREEN" AND THE TOUCHSCREEN SHOWED THIS MESSAGE "INSERT NAV SD CARD"; BUT, MY NAV SD CARD WHICH IS AN A8 WAS INSERTED. SOON AFTER THIS MESSAGE APPEARED THE SCREEN WENT COMPLETELY DARK BEFORE IT BEGAN "PERFORMING SCHEDULED SYSTEM MAINTENANCE". MY VEHICLE WAS ORIGINALLY IN THE SHOP FOR THIS SAME ISSUE ON 07/19, 08/02 AND 08/04. DURING THE 07/19 VISIT THE FOLLOWING CORRECTIVE ACTIONS WERE TAKEN BY THE DEALERSHIP: S154 DIAG, POWER RESET AND APIM UPDATE TO SOFTWARE LEVEL 15128. FOLLOW-UP VISIT 08/02 INCLUDED THE FOLLOWING CORRECTIVE ACTIONS BY THE DEALERSHIP: S154 DIAG, APIM POWER RESET AND MASTER RESET. WILL HAVE TO WAIT UNTIL MONDAY, 08/07 TO HEAR BACK FROM THE DEALERSHIP REGARDING RECOMMENDED ACTIONS TO RESOLVE THIS ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113556July 25, 2018
ELECTRICAL SYSTEM, ENGINE
MY CAR HAS LOST ALL POWER WHILE DRIVING MULTIPLE TIMES. THE DASH SAYS "FULL POWER ACCESSORY ACTIVE". I HAVE TO PUT THE CAR IN PARK AND RESTART IT. THE LAST TIME I WAS DRIVING 60 MPH ON A BUSY HIGHWAY SO THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION ESPECIALLY IF I WAS SOMEWHERE THAT DIDN'T HAVE A AN AREA FOR ME TO PULL OVER OR HAD I BEEN STUCK IN THE MIDDLE LANE! THIS NEEDS TO BE RECALLED IMMEDIATELY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112280July 19, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
I PULLED INTO MY GARAGE, PUT THE VEHICLE IN PARK, & NOTICED THE LETTERS DISPLAYED BEHIND THE STEERING WHEEL STILL SHOWED THAT I WAS IN NEUTRAL EVEN THOUGH MY GEAR SHIFT WAS IN PARK. THE GEAR SHIFT WOULD NOT BUDGE FROM PARK EVEN WITH MY CAR ON. I TURNED THE CAR OFF & ON A FEW TIMES, BUT STILL NO CHANGE. I COULD ACTUALLY ROLL MY CAR FORWARD & BACKWARD BY HAND WHILE IN THE GARAGE WHILE THIS WAS HAPPENING. I PUT MY EMERGENCY BRAKE ON TO AVOID ANY FURTHER, UNWANTED MOVEMENT. I CALLED AAA TO COME TOW MY VEHICLE OUT OF THE GARAGE & TAKE TO THE LOCAL FORD DEALERSHIP. THEY DETERMINED THAT THE SHIFTING CABLE HAD BROKE, & $350 LATER I GOT MY CAR BACK. THANK GOODNESS THIS HAPPENED IN MY GARAGE, BECAUSE IF THAT HAD HAPPENED ANYWHERE ELSE I OR SOMEONE ELSE COULD'VE BEEN INJURED OR CAUSED A WRECK IF THE CAR HAD ROLLED HAD I NOT NOTICED THE PROBLEM IN TIME. THE DEALERSHIP HAD SAID THAT THIS WAS THE 2ND FORD EDGE THAT THIS EXACT PROBLEM HAD OCCURRED WITH IN THE LAST MONTH. BIG CONCERN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112298July 19, 2018
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM INCLUDING PART OF THE DASHBOARD AS WELL AS THE VIEWING SCREEN, RADIO, CLOCK, NAVIGATION, FRONT/REAR CAMERAS, CLIMATE CONTROL AND TELEPHONE PAIRING ARE FREQUENTLY RESETTING WHILE IN USE SHOWING A MESSAGE THAT THE SYSTEM IS UNDERGOING ROUTINE SCHEDULED MAINTENANCE; HOWEVER, THIS IS OCCURRING MUCH TOO FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104823June 30, 2018
ENGINE
WHEN MERGING ONTO THE INTERSTATE AND YOU ACCELERATE AND GO FROM APPROXIMATELY 40 MPH TO 75 PMH THERE IS ALWAYS A SMOKING -BURNING SMELL COMING OUT OF THE A/C EXHAUST VENTS INSIDE THE PASSENGER COMPARTMENT OF THE CAR. I HAD AN EXPLORER BEFORE AND IT DID THE SAME THING. I THOUGHT MY ENGINE WAS GOING TO BLOW UP EVEN THOUGH IT ONLY HAD APPROXIMATELY 30K MILES ON IT SO I TRADED IT. NOW THIS EDGE IS DOING THE SAME THING ... IS THIS AN ONGOING PROBLEM THAT IS TRYING TO BE REPAIRED SOON. I ASKED IF THE 2018'S HAD THIS PROBLEM THE THE FORD DEALERSHIP SAID YES. SAME THING HAPPENS WHEN I PASS SOMEONE ON A REGULAR HIGHWAY ANY TIME YOU ACCELERATE YOUR SPEED FROM A LOWER SPEED TO A HIGHER ONE. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104598June 28, 2018
VISIBILITY/WIPER
FRONT PORTION OF SUNROOF HAS RANDOM WAVY CRACKS THROUGHOUT THE GLASS. NORMAL DRIVING KEPT IN GARAGE AND ONLY HAS 32K MILES ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103961June 26, 2018
VISIBILITY/WIPER
VEHICLE IS A 2015 EDGE, PURCHASED NEW AS A LEFTOVER IN FEB OF 2017. JAN/FEB OF 2018 WITH APPROXIMATELY 15,000 MILES ON THE VEHICLE, THE FRONT PANORAMIC SUNROOF GLASS CRACKED SPONTANEOUSLY, FOLLOWED SHORTLY AFTER BY THE REAR GLASS PANEL ON ANOTHER DAY. CRACKS WERE WAVY AND DID NOT APPEAR TO BE CAUSED BY AN IMPACT. FORD DEALER WOULD NOT WARRANTY BECAUSE THEIR "PEN TEST" OF DRAGGING A PEN ALONG THE LINE OF THE CRACK FOUND A PINHEAD "IMPACT" MARK. HAD TO REPLACE BOTH PANELS THRU INSURANCE COMPANY VIA A SPECIALTY THIRD PARTY CAPABLE OF REPLACING THE URETHANE ON THE REAR PANEL. UNKNOWN IF THE VEHICLE WAS MOVING OR STATIONARY OR WHEN/WHERE EXACTLY THE CRACKING OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099357June 2, 2018
VISIBILITY/WIPER
WHILE DRIVING DOWN INTERSTATE IN LIGHT RAIN, BUT TRUCKS THROWING WATER ONTO WINDSHIELD, THE DRIVERS SIDE WIPER SKIPPED AND STALLED. IT WAS EXTREMELY HARD TO SEE AND VERY DANGEROUS. AFTER ABOUT 5-7 SECONDS, IT MOVED AND WIPED WINDSHIELD AGAIN. THIS HAS HAPPENED AT LEAST 4 DIFFERENT TIMES. DEALER HAS REPROGRAMMED, BUT THAT DID NOT FIX THE ISSUE. THIS IS A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099019May 31, 2018
STRUCTURE:BODY, WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE LUG WRENCH THAT CAME WITH THE VEHICLE FOR REMOVING THE LUG NUTS FAILED TO FIT THE LUGS CORRECTLY. THE VEHICLE WAS TAKEN TO ALL NATION FORD ORANGE PARK (7700 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 270-9943) AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE WRENCH AND LUG NUTS WERE NOT REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097657May 23, 2018
VISIBILITY/WIPER
THE PANORAMIC SUNROOF DEVELOPED SPIDERWEB STYLE CRACKING FOR NO REASON. I JUST BOUGHT THIS CAR A WEEK AGO. THE CAR WAS NOT EVEN BEING DRIVEN WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096384May 16, 2018
FUEL/PROPULSION SYSTEM
WHEN PULLING AWAY FROM A STOP SIGN INTO A INTERSECTION THE VEHICLE STOPPED, THE CHECK ENGINE LIGHT AND WRENCH LIGHT BOTH CAME ON. I TRIED TO ACCELERATE THROUGH THE INTERSECTION BUT NOTHING HAPPENED.. I COASTED TO A STOP. THANK GOODNESS NO CARS WERE COMING. I SHUT OFF THE VEHICLE AND RESTARTED IT. I DROVE AWAY AND WITHIN A FEW HUNDRED YARDS THE SAME THING HAPPENED. NO POWER, COULDN'T ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093684May 14, 2018
STRUCTURE:BODY
THE GLASS ROOF ON MY 2015 FORD EDGE CRACKED IN A WAVE PATTERN IN MULTIPLE RUNS ACROSS THE ENTIRE LENGTH OF MY ROOF FOR NO REASON. NO CHIPS OR IMPACT AREA VISIBLE ON ROOF. NOTICED AFTER LEAVING DEALERSHIP FOR OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092362May 7, 2018
EXTERIOR LIGHTING
THE HEAD LIGHTS ON THIS MODEL FORD ARE DANGEROUSLY INADEQUATE. THE IS NO PERIPHERAL LIGHTING AND THE CANDLE POWER AT DUSK AND DARK IS SO LOW THE VISION IS EXTREMELY POOR. I DON'T DRIVE THE CAR AT NIGHT DUE TO SAFETY CONCERNS. WHEN SEARCHED ONLINE THIS A VERY COMMON PROBLEM WITH THE 2015 EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091557May 3, 2018
VISIBILITY/WIPER
NOTED TODAY THAT THE REAR SECTION OF THE VISTA GLASS ROOF IS CRACKED ON OUR 2015 FORD EDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089295April 22, 2018
UNKNOWN OR OTHER
AS WE SLOWLY BACKED OUT OF OUR GARAGE, WE LOOKED UP AND SAW A LONG CRACK IN THE SUNROOF. WE REMEMBERED READING IN CONSUMER REPORTS (DEC. 2017) THAT LARGER SUNROOFS HAVE SHATTERED AND THE ARTICLE SPECIFICALLY MENTIONED FORD EDGE. WE IMMEDIATELY CLOSED THE SHIELD IN CASE IT SHATTERED AND DROVE TO THE FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088864April 18, 2018
VEHICLE SPEED CONTROL
AT 9AM ON APRIL 4, I WAS COASTING INTO A PARKING SPOT IN THE REAR OF A DOCTOR'S OFFICE. I WAS JUST ABOUT TO PUT THE CAR INTO "PARK", WHEN THE 2015 FORD EDGE SUDDENLY ACCELERATED AT WHAT FELT LIKE FULL SPEED, AND HIT A CHAIN LINK FENCE ABOUT 6 FT AFTER JUMPING A CURB. I SOMEHOW BRAKED AND GOT THE CAR INTO "PARK". AFTER A FEW MOMENTS, I PUT MY FOOT ON THE BRAKE AND PUT THE CAR INTO "REVERSE" TO BACK DOWN TO THE PARKING SPOT, AND THE CAR IMMEDIATELY AGAIN ACCELERATED AT WHAT SEEMED LIKE TOP SPEED IN REVERSE, AND AFTER ABOUT 50 FEET CRASHED INTO A DUMPSTER AND ITS WOODEN ENCLOSURE. THIS WAS ACTUALLY FORTUNATE, BECAUSE 10 FT BEYOND THE DUMPSTER WAS THE COMMERCIAL BUILDING WITH A PERSON SITTING AT A DESK JUST INSIDE A WINDOW THAT WOULD HAVE BEEN THE CRASH POINT. IN ADDITION TO DUMPSTER ENCLOSURE BEING DESTROYED, THE FORD EDGE HIT A 2013 TESLA DRIVER'S SIDE REVIEW MIRROR. THERE IS NO POLICE REPORT AS THE ACCIDENT HAPPENED ON PRIVATE PROPERTY. HOWEVER, THERE WERE 4 WITNESSES TO THE ACCIDENT, AND ALL AGREED THAT "I HAVE NEVER SEEN ANYTHING LIKE THAT, AND THANK GOD NO WAS INJURED OR EVEN KILLED" I WAS NOT INJURED, JUST SHAKEN UP. I CONTACTED THE FORD MOTOR CUSTOMER RELATIONSHIP DEPT ON APRIL 9 TO REPORT THE MECHANICAL MALFUNCTION, AND WAS ASSIGNED A CASE NUMBER: CAS14557623. AND WAS TOLD BY LAW THAT THE FORD OFFICE OF GENERAL COUNSEL HAD 15 BUSINESS DAYS TO RESPOND IN WRITING. THE STATE FARM APPROVED BODY SHOP ESTIMATED REPAIRS AT APPROX $9,600. BUT IS MY BELIEF THAT THIS CAR SHOULD NOT EVER BE ON THE ROAD AGAIN, SO WE DECLINED THE REPAIRS AND HAD THE CAR TOWED TO OUR PROPERTY UNTIL WE RECEIVE SOME RESPONSE FROM FORD. I HAVE ATTACHED 5 PHOTOS. I HAVE MORE, BUT THESE SHOW THE ESSENCE OF WHAT HAPPENED. YOU CAN CONTACT ME FOR EXPLANATIONS OF WHAT YOU ARE VIEWING IF NECESSARY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11084901April 13, 2018
UNKNOWN OR OTHER
MY SUNROOF CRACKED ALL ON ITS OWN. I SEE THERE ARE SEVERAL OTHER PEOPLE THAT HAVE HAD THIS HAPPENED WHEN I RESEARCHED THIS ONLINE. MY VEHICLE WAS IN PARK AND I HEARD IT CRACK THEN LOOKED UP AND SAW THE CRACK IN MY SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084505April 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING 55 MPH AND CAR POWER DROPPED TO COASTING AND I HAD TO PULL OFF THE ROAD. THE OIL INDICATOR CAME ON. I CALLED TRIPLE A AND THEN TRIED TO RESET THE OIL LIGHT TO RESET AND THE CAR STARTED AGAIN WITH POWER. CANCELLED TRIPLE A. CAR WAS NOT RESET AFTER OIL CHANGE. I COULD HAVE BEEN REAR ENDED!! REALLY SCARED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084514April 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WE HAD HAD A PROBLEM FOR OVER A YEAR.THE AC MAKES LOUD NOISES AND CUTS OUT AND STOPS WORKING IT WILL SPEED UP SLOW DOWN WITH NO TOUCHING.THE BLUETOOTH DOESN'T WORK PROPERLY AND THE PHONE DOESN'T SINK OR DROPS CALLS.THE CHECK ENGINE LIGHT COMES ON!!!!WE FIRST TOOK TO OUR LOCAL DEALERSHIP KELLY FORD IM MELBOURNE THEY COULDN'T GET IT TO FAIL.GAVE US THE CAR BACK AND WERE RUDE,MY WIFE CALLED CUSTOMER CARE AND MADE A COMPLAINT AND NOTHING WAS DONE.WE THEN SENT VIDEOS OF THE ISSUES. TO THE DEALERSHIP WE BOUGHT FROM WHICH IS 2 HOURS DRIVE SOUTH OF ELSE DELRARE FORD.WE DROVE THERE AND SHOWED THE SALES MANAGER AND SERVICE MANAGER THE CAR IN THE FAILED CONDITION AS WE DIDNT SHUT CAR OFF AND PULLED INTO THE SERVICE STATION AFTER AGAIN SENDING TEXT OF VIDEOS ON OUR DRIVE DOWN OF THE FAILING.THEY KEPT THE CAR FOR OVER 5 DAYS AND AGAIN SAID THEY COULDNT GET IT TO FAIL WHEN THEY RESTARTED LATER.WE WERE FURIOUS.WE HAVE AGAIN HAD TO CONTINUE TO DRIVE THIS CAR PAYING ALMOST $400.00 A MONTH AND NO ONE WILL FIX...OR GIVE US ANOTHER CAR.ITS A LEASE.WE PHONED CUSTOMER CARE AGAIN THEY GAVE US A CASE NUMBER AND SAID CONTACT PALM BAY FORD AND QUOTE THE CASE NUMBER IF THEY DIDNT NOT FIX THE CAR OR GIVE A REPLACEMENT UNTIL IT WAS FIXED WE COULD END THE LEASE EARLY. THE CAR HAS STALLED WHILE DRIVING.THE AC AND FAN VIBRATE SO LOAD AND GO FROM SUPER FAST TO SLOW AND THEN SHUTS OFF ALL WHILE DRIVING.WE ARE SCARED TO DRIVE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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