Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11427482August 2, 2021
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
Left rear door ajar light remains on even when door is fully closed. Interior lights remain on while driving. Vehicle is garaged when not in use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427233July 30, 2021
SERVICE BRAKES
Brakes failed due the power brake booster, was replace at the shop. The shop that the vehicle was towed to confirmed that the brake booster along with the check valve and line failed and needed to be replaced. There were no warning lamps or messages to indicate failure other than the brake petal feeling soft and a squealing noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426880July 28, 2021
SERVICE BRAKES
My wife an I have 3 kids. An the rear driverside door latch reads 90% of the time that the door is open but it's not. At night we have to open an shut the door atleast 30 times to get the lights to go off in the Ford edge. Recently on a new issue we lost our brakes. Had to pay to replace the brake booster and master cylinder. As the mechanic got it together he went to bleed the brakes an only front driver an rear passenger bleed. The other 2 wouldn't bleed at all. Which made me get a tow truck an had to take it to corwen Ford in Springfield, mo today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426682July 27, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that when the brake pedal was engaged the vehicle did not come to a complete stop. The contact stated that the brake had to be engaged with force to bring the vehicle to a complete stop. The contact was able to avoid crashing into a vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was notified of a brake booster replacement warranty on the vehicle. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426554July 26, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
When depressing the brakes, heard a hissing sound and had a spongy break feeling. Could not stop as desired at a low speed and traveled into the busy intersection. Took car to Ford Dealer and they diagnosed it as a Brake Booster Failure. Was notified that Ford was fixing this for some VINs under 150k mileage, which my vehicle is. Was told that this agency was the deciding factor if my VIN was covered under this repair from Ford. Right time, right place, we could have been crushed. The dealership confirmed the issue with the Ford Edge, and the fact that there was a Customer Satisfaction sent to some VIN's for the 2013 Ford Edge. There were no warnings at all of this failure. None. One time was enough to go have it checked out before someone was injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426564July 26, 2021
UNKNOWN OR OTHER
I only had my vehicle for four month and since I had it the car have not work properly as I'm driving up or down the road the car begin to lose power with a wrench light appears and somtimes the check engine light comes on which happened a dozen of times since I have had the car almost every time, Iam in a very dangerous position to pull over on side of road which almost led to multiple accident with other cars going in the same direction as my car I have reach out the dealership and they can't tell me anything on whats wrong with my vehicle I'm so scare to drive it with my three kids in it with me cause this have happened way too many times already please help so this problem before someone get hurt or its to late..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426110July 23, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
Power brakes will randomly fail, without any warning. Safety of driver and passengers, as well as other motorists are in danger with this problem. Master cylinder and brake booster are operating correctly. Abs pump motor is the problem. A valve is sticking inside it, causing brake fluid to bypass the brake calipers line and just go open loop in the abs circuit. Google and YouTube is full of the exact same problem. Factory part(s) did not even last 10years or 150,000 miles. Completely unacceptable for the most important system on a vehicle. No lights are on, basic scan tool finds no codes. Advanced scan tool finds a abs soft code:coo20:13-28. Ford wants over $3000 to fix with the exact same part that will fail again without notice. I am a small mechanic, and cannot do this repair because you have to have ford's special software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425724July 20, 2021
ENGINE
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that there was no warning light illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424357July 12, 2021
SERVICE BRAKES
While driving and applying brakes, it began to make a hissing noise then brake pedal began to go hard and vehicle turned off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423035July 1, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
It is believed by driver that booster hose has failed. This became apparent when driving through New Orleans on I-10 westbound. When I came off interstate exit to a street near where I was going, I had to almost stand on brake pedal to stop and keep from rearending car in front of me. I checked my brake fluid and it was full with no leaks. There are no leaks on inside under brake pedal. This vehicle is a 2013 Ford Edge SEL AWD assembled ay Oakville, Ontario, Canada. There was no dash lights that came on to indicate that there is a malfunction. My vehicle may also have an electrical light problem to which I am not aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422661June 28, 2021
SERVICE BRAKES
The force necessary to depress the brake pedal has increased and at times the car still rolls while the brake pedal is depressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422021June 23, 2021
POWER TRAIN
The contact owns a 2013 Ford Edge. The contact stated that while having routine maintenance, she was informed there was an abnormal power train noise detected. The contact stated that while driving at unknown speeds the vehicle was shaking. The check engine warning indicator light illuminated The vehicle was towed to the local dealer who diagnosed the power transfer unit and the transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421670June 21, 2021
SERVICE BRAKES
Hissing sound when the brake pedal was depressed and then the stiffness in the pedal itself. There was little to extremely little braking power and was very difficult to slow and stop the vehicle. Took the car to a local repair shop and determined that it was a faulty brake booster. They felt that it should be taken to the dealer, which I did. I did find out that this is a very common problem with the same make and model Fords. A Customer Satisfaction program 13N02 was launched but not for my vin. This is a very dangerous situation feel that more investigation should be done on this particular product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421753June 21, 2021
SERVICE BRAKES
Brakes hiss are spongy and then get solid and hard to stop vehicle. Vehicle was made in Oakville plant where 2013 Ford Edge’s have been identified to have known issues with brake booster (Ford program 13N02) although they say my Ford does not qualify even with only 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420363June 9, 2021
SERVICE BRAKES
This is not an unknown problem to NHTSA or Ford for covered vehicles. Brake booster failed, causing serious problems with the ability to stop the vehicle. For other 2013 Ford Edge and Mercury MKX vehicles, this repair is covered (NHTSA 10054925), while some of these vehicles are not covered for some reason, including this VIN. The brake booster failure on this vehicle presents no less of a safety issue than that of the covered vehicles, which received a Ford 10 year extended warranty on the brake booster. No warning lamps, messages, or other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419071May 30, 2021
SERVICE BRAKES
This is a vigilant preventative report. There aren't any warning lamps, failures or messages yet and I sure am glad. But the symptoms were noticed on May 21, 2021 after I returned home from getting my emissions done. I noticed both front tires were streaming wet with liquid and at first I thought I had run over something. Then today May 30, I needed to run to the grocery store but before I left I had my son look underneath the hood because I thought maybe a fluid or freon may have caused the scene but soon found out that there is no way for any fluids to penetrate to the tires because there is a solid panel separating the mechanisms underneath the hood from the wheels and tire. That made me take a closer look at the inside of the wheel covers/caps and low and behold you can see because of the dark color of the fluid in the wells of the wheels; brake fluid has been spewing now, both times as far as I can tell. I don't know how long it takes for the fluid reservoir to become empty, but I sure wouldn't want to be driving my vehicle when that happens. So this is in my opinion a "Life or Death" Safety Hazard and would really be appreciative for an immediate response! I need your suggestion as soon as you're able to, what should be my next step. I am a senior citizen and I purchased this 2013 vehicle as my future retirement vehicle in 2014 and retired in 2017. I believed it would be a nice, sturdy well-built and reliable vehicle for years to come. I've owned many a vehicle and have never had any major brake issues during all those years, just regular maintenance on brakes and other expected low maintenance. Never anything of this magnitude to put my life in danger. Wow! An 8 year old vehicle with just under 73,000 miles on the odometer driven less that 50 miles per month, I wouldn't have ever thought this could happen. Hopefully, there is a Safety Recall for this model as well. Still researching....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418878May 28, 2021
UNKNOWN OR OTHER
The purpose of this letter is to request a recall on 2013 Ford Edge. The customer satisfaction program 13N02 released in January of 2014 identifies that “it is possible for the brake booster on your vehicle to develop a small tear in the diaphragm.” This is what has occurred in my vehicle under 100,000 miles. The recall/program covers vehicles made prior to March 28, 2013 and my vehicle was made in approximately June. As a result my request for relief has to this point been denied. I am very disappointed as it is an identical issue to the recall but because my car is approximately 90 days younger than others identified, I am out $940.30 dollars for the repair. The repair is completed now. The vehicle was not stopping responsively and put myself and others at risk. My auto mechanic confirmed the issue and identified it as the same described in the recall noted above. There were no warning lamps or other symptoms to make us aware of the issue. Ford denies to cover my repair as it is a vehicle made shortly after the bulletin identifies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418584May 26, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Entire panel system shuts down when driving at various times. Non-functioning lights, speedometer, and warning systems. Entire panel across Ford Edge goes black. Driving at night and the entire cabin and headlamps shut off immediately. No hazard lights. Ford stated my vehicle is not recalled due to being manufactured at another plant from other recalls of the same year, model and make. Vehicle has less than 28,000 as of this date. Available for inspection immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417577May 18, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera started having issues (screen image upside down, screen flashing) 3 years ago. Dealer stated this is common complaint and since the car was not under warranty the estimated repair could be upwards to $2,000. I asked if the issue was common and pointed out there was a recall on new Ford cars and trucks due to backup camera issues, and why this issue shouldn't be covered as it is has the same problem that the recall on newer vehicle has? There was no response other than asking if I wanted the camera fixed, or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416556May 14, 2021
SERVICE BRAKES
I HAVE EXPERIENCED SEVERAL OCCASIONS WHERE I HAVE EITHER HAD TO 1) PRESS THE BRAKES VERY HARD TO THE FLOOR TO STOP, SOMETIMES STILL ROLLING OR 2) OCCASIONALLY FELT VERY STIFF BRAKES THAT WILL NOT STOP THE CAR WHEN PRESSING ON THE BRAKE. THE CAR WOULD CONTINUE TO ROLL. I HAD TO PULL TO THE SIDE SO I WOULD NOT IMPACT THE CAR IN FRONT OF ME. THIS HAS HAPPENED SEVERAL TIMES ON HIGHWAY 23. THERE WAS A RECALL FOR A BRAKE BOOSTER ISSUE, BUT FORD CLAIMS MY CAR WAS MADE THE MONTH AFTER THE RECALL ENDED. THIS ISSUE HAS BEEN HAPPENING FOR YEARS, AND GETTING WORSE RECENTLY. WE HAD TO SCHEDULE THE REPAIR BECAUSE THE CAR WAS UNSAFE TO DRIVE. THE BRAKES WERE IN GOOD CONDITION OTHERWISE - NO OTHER ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge